Denman Cleantec

Very rude and unprofessional customer service. I used to be their regular customer but after my last experience, I’ll NEVER go back!
She couldn’t remove stains of my jacket, yet tried to charge me $15 for it. I asked her to give it another try or I’ll take my jacket to another cleaner.
She said that she’ll try it, when the owner will return from a vacation.
Week later, when I came back to pick up my jacket the price went up to $20.
I asked her to honour the original price but it was pointless.
The greedy and rude lady was completely clueless of any business manners. It was pointless talking to her. I hope they’ll go out of business soon with this attitude!

I took my pants in for tailoring, in the process they were ruined by the seamstress. When I went back to show them the shoddy work and get my money refunded for the tailoring they told me to get lost so not only am I out for the 200 dollar pants to my suit I also had to pay for the damage done by the business. I’m leaving to Montreal in the Am without my suit for the event.it’s terrible the way they treat customers!

I have used this cleaner a couple of times in the past but this time it was very disappointing! I brought in my waterproof raincoat that has a broken zipper! I was quoted $50 as it was going to be complicated. After two weeks & not hearing anything I went in. I was told that they couldn’t find a waterproof zipper anywhere in Vancouver. In less than 24 hours I found a zipper online & brought it back to them. Two weeks later I received a phone call asking me to pick up my coat! I went in & it was scrunched in a bag & another staff said their machine was too old! So they had my coat for five weeks & did nothing! I took my coat to Nicola cleaners on Nicola & Nelson. Two days later I was called to pick up my coat. The old zipper was simply fixed …$15. If it needs replacing they will happily do it! Lesson learned!