Destination Honda Burnaby

Thank you for finally installing my side body moulding after 3 months of wait. As you requested I have deleted my bad review. If not for Optiom insurance I could have bought a car somewhere else.

A fantastic experience at Honda, and I owe much of it to my advisor, Aida. She provided excellent guidance, and made the entire process smooth. Aida's professionalism and knowledge truly stood out.

Amazing services provided by Thanh Tran! High recommend to find Thanh to purchase your vehicle at Honda.

I just got my Honda HRV 2024 from this dealer. Wayne Chow, who was my Guest Advisor, really helped me from beginning to end on my car journey. I felt like we were warmly welcomed and accommodated. All of the staff there were very friendly and cheerful. Sandra, who was the Financial Services Manager, was very good in explaining with what comes with the car. Everything was smooth.

We're also happy that they filled up the gas tank when we got the car. Never experienced buying a car like this anywhere else. They made our journey as stress free as possible.

Would recommend this dealer if you're planning to buy a car from Honda!

I recently purchased a Honda CR-V Touring Hybrid 2024 from Destination Honda Burnaby, and Reza was a great help throughout the process. His knowledge and patience were impressive, and he answered all my questions, making me feel confident in my choice. The dealership ensured that everything was well-prepared for the delivery, which was efficient and organized, saving me valuable time. I highly recommend this dealership for their exceptional service and stress-free buying experience, especially if you have the opportunity to work with Reza.

I have been dealing with Honda Service centres in Vancouver for over 30 years with the last 4 years @ Destination Honda Burnaby. Also owning Ram and Subaru cars, hands down this service centre is the most professional and focused on customer service. You cannot go wrong with them.

My family has been purchasing vehicles here since 1998. We bring our cars to their service department for maintenance too. Brandon is amazing. The other staff are friendly and service is fantastic

There is one of your staff reached me out on Messaeger to ask about my car. He was unprofissional. I won't mension his name here, as I don't want him to lose his job. However, I will send message to Honda head office with all the details.

They sent my wife home in tears. She took a day off work for an oil change and a new windshield. After waiting the 8 hours she was told they forgot to do the oil change. Was told "Just come back anytime and we'll change the oil" A total disregard for a person's time and the attitude was deplorable. A windshield is a 4 - 5 hour job maximum and at $2000 they could show a little respect. On top of all this, the Service Managers did not return our calls. This dealership is a place to avoid.

I cannot express how impressed and satisfied I am with the outstanding service provided by Thanh at Destination Honda Burnaby. From the moment I sat down at his table, I knew I was in good hands.

Thanh possesses an unparalleled level of expertise and hospitality. Also, the knowledge about the vehicles he sells ensured I was getting the best service. He patiently answered all of my questions and went above and beyond to ensure I found the perfect car to suit my needs. His friendly demeanor and genuine interest in helping me find the right vehicle made the entire car buying experience enjoyable and stress-free.

Throughout the process, I never felt pressured or rushed into making a decision. Instead, Thanh took the time to understand my preferences and budget, providing me with a range of excellent options to choose from. His attention to detail and commitment to finding the best value for my money truly exceeded my expectations.

Beyond the sale itself, Thanh was exceptional in assisting me with the necessary paperwork and explaining all the finer details of the purchasing process. His professionalism and efficiency ensured that everything was handled smoothly.

Thanks to Thanh, I now have the perfect car that not only meets my requirements but also fits my budget perfectly. It's great to know that there are still salespeople out there who genuinely care about their customers and prioritize their satisfaction above all else.

If you're looking for a top-notch car buying experience, I wholeheartedly recommend reaching out to Thanh at Destination Honda Burnaby. You won't find a more reliable, knowledgeable, and personable car salesman. Trust me; you'll leave with a smile on your face and the keys to your dream car in your hand!

We just got our 2nd car (Pilot Trailsport 2023) at Destination Honda Burnaby last May and we have been very satisfied with their service. This is our second time buying a car with them (we LOVE Honda) and dealt with two of the best advisors so far. Shoutout to Ken Chan for being so accommodating and knowledgeable in answering all our inquiries from the time we first met at the office. It's been a pleasure dealing with you. Thank you very much!

Rolly

This was my first time being part of buying a car, and it was overall a great experience! Adam was very knowledgeable about the car - Honda Fit - and Faye was great at explaining all the financing and insurance parts.

Got car parts here, talked to Herman he was very helpful.

EDIT: Just bought a car, once again Herman was great and so was Simon Thanks!

EDIT: just got my Honda 2013 serviced by Sam. Runs like it's brand new

Ronald provided great service, informing me for every step of the small HR-V recall process.
He was courteous and answered all my questions.
Thank you!

Excellent service for my 2009 Honda Accord from arrival to departure. Service Rep. Ronald also adds to that service.

Loving the new Honda Pilot and thanks Ken (Guest Advisor) for helping me with such smooth transition. You are an absolute star.

Alex helped me to purchase 2012 Toyota Camry. It was all hassle free and had a great experience with him. Extremely helpful, keep up the good work.

I wanted to take a look at a specific used car in their inventory. I live almost an hour away so I wanted to make sure that it was available before I made the trip to the dealership. I confirmed its availability an hour before I arrived, but when I got there, another interested party was already looking at it and purchased it. There is obviously no coordination between their salespeople. I do want to note that everyone we interacted with individually was very friendly and courteous. The dealership itself was also a clean and pleasant place to shop. If you live in the area or are just casually browsing, I'm sure your experience will be fine. But if you have your eye on a specific used car and you have to plan your day around going to the dealership, I would advise you to look elsewhere. Car shopping already isn't fun, you don't need the extra stress of uncertainty or potential time wasted on top of it.

Sam So @ Destination Honda Burnaby delivers world class customer service I have ever experienced in my 18 years as a car owner. He delivers what he promises, always with a warm, genuine smile, is informed about his craft and offers great advice to keep the vehicle in top shape. 5 stars. Kudos Sam!

Just got my new to me rav4 hybrid. Super pleased with the service. Such a pleasure to work with Alex Wei. Helpful, honest and fair. Thanks to the team for all the help.

Our experience with Honda at this current visit was exceptional because of the professional manner, and level of service from Sam in the service department.

Really appreciated the quick service in getting a battery replacement. Sam was very helpful offered practical suggestions for the care of our car.

We just got a brand new 2022 Honda Civic (lease) from this location.

The service was excellent from Jack Liu and we would highly recommend asking for him if anyone else is looking to get a car from this location.

He knew the car we wanted inside and out, was very friendly, clearly cared about us, and didn't pressure us into making any decisions.

Overall a fantastic experience for leasing our first car in this 'hot' market.

This destination Honda service is the one of the best one. I was got a car recently two weeks before form this location. All staff members are very nice people and there is a on the name of *Alex* I guess from sales department, he is the best one because I was like sonic gray colour but unfortunately not in stock but he put all his efforts to get that one, finally he brought for me. ALEX you are best one, and also on the finance department I think her name is sandra.she did best work for me

Thank you guys

Reza is very kind, helpful and goes above and beyond the stands for service. I am very happy with the deal that i got from the company. Thank you Destination Honda.

Edit: I brought in my key fob for a battery replacement at the parts dept. I am under the honda plus warranty so the battery replacement is free.
The gentleman at the counter was able to change my battery and I asked him to confirm if the battery replacement is free because I'm under the honda plus warranty.
He proceeded to explain that I would have to pay for the replacement battery. I was kind of taken back from this so I showed him the honda plus warranty where it talks about the free battery replacement. He didn't know about it and was able to give me the replacement for free.

I assume the gentleman was a recently new employee so I forgiven him for it. He was overall kind, understanding and helpful.

I also brought my car in for oil change a couple of times already. I had no negative experience from, except for one time when the polite lady working there was going over my oil change and inspection results.
I asked about the CVT transmission fluid and why there wasn't a check mark on the result page. She proceeded to tell me that the CVT don't have transmission fluid.she said it in a confused way. I chalked it up as not enough knowledge about inner workings of the engine. I said thank you for the oil change and left with a smile (I knew my car wasn't ready for a transmission fluid change yet, so I didn't want to argue with her and make the situation awkward for both of us.plus it was really busy in the service dept that day).
I did come back for an oil change after 8 months and asked a gentleman named patrick about the CVT transmission fluid change and he told me that yes they do change it, but my car wasn't ready for one yet.

Overall my experience is pretty positive, everyone in service was polite, patient and understandable. I would suggest for car owners to read your car manuals, know your warranty and be patient with the service employees there.

My 1st oil change. Great service!

Now 3 months later. I toke my Fit in for another service.
Ronald has been very helpful. The receptionist was very patient and friendly as I am old and hearing impaired. He even helped to delete some unnecessary service jobs and the final service charge was very reasonable. They also sent me and my handicaped wife to the mall for waiting and then took us back when the job has finished.
I felt very relaxed to deal with their team. I have no hesitation to return to them for a future car work.

Unfortunately yesterday I went for express oil change and also flat tire it took about 3 hours.after 3 hours they gave may car and I began to drive I not that the did not changed the oil then I cane back and it took about one hour again to do that. I was there about four hour and without any apologize or anything else the gave my car and goodbye.
I want to say my disappointment here to maybe it won't happen again.

Thia is Respond to owner's reply: No, flat tire was not emergency and when I riches there no one was in queue and second I came there usually and I know how it is going. Before flat tire I said I am here for oil change also your college ask me about that and I said yes and I have flat tire issue too.
What was bother me was they put me in the end row again and was not try to do my service sooner because normally it take half an hour but yesterday it take almost one hour.
By the way thanks for respond but nothing changed with my wasted time

Alex Wei did a great job in answering all the questions I had for him. I am satisfied with my purchase.

Came in to sell a car. The staff was very pleasant and helpful-especially the receptionist on the first floor. She should definitely get a raise.

Last week I had occasion to visit Denstinaion Honda for the purpose of having my winter tires installed. I was diismayed when I arrived for my appointment time and found I was the sixth car in line. Fearing a long wait I was pleanstly surprised when my service advisor, Paul McMillan, informed me it would still be about the hour I had expected. He was true to his word and I was out of the shop in just over the hour. Thank you Destination Honda and Paul for meeting my expectations and providing me with excellent service.

We had an appointment with Daniel to see a car, but when we arrived, Daniel wasn't there anymore and the car was unavailable. Luckily we were directed to Reza who reschedule our appointment and took good care of us. Reza was very helpful and explained all options during the sales. We also got a good deal on the trade for our old car. The car we got is in an impeccable shape and the service was really good as well. Sandra from financing was also very helpful and friendly. Overall our experience was very positive.

Thank you so much for the great service since my boyfriend went there last week to get the information for Civic hatchback and Reza help him a lot, and keep update news for us. We are really appreciate that. Finally we got our car today, we are so happy. Your service is fast and very professional. LOVE IT!

Great experience! Simon (sales guy) and Jeremy (finance) made the process smooth and seamless. Much easier than when I bought a car from a different dealership years ago. So I recommend this dealer for sure if in the market.

Reza at Destination Honda Burnaby was amazing. He listened to what we were looking for in a used car and found us one within our budget with more options that we had in mind. He went above and beyond to make sure we had the best experience. We love our Infiniti QX60 and are very happy with our purchase. We will definitely go back in the future for any other car purchases and our vehicle service. We will be referring our friends and family to have the same great experience. Thank you very much Reza.

My husband and I bought a HRV at Destination Burnaby Honda with the Guest Advisor Reza. He is very professional and knowledgeable. Although we only know little about cars, Reza was very patient and explained everything to us in detail. We were very impressed by his professionalism. We would like to say "thank you" again to him and appreciated with his patience and his enthusiasm.

There were 2 reasons why I bought a Honda CRV from this store. First, it is the best price when I were searching a pre-owned CRV. Second, the Customer service representative named Ken Chan was super friendly and always answer my questions and calls as quickly as possible with patience. As a client, I may not be 100% satisficed with this used car, but I am 100% satisficed with the service of this nice person. Only one thing should be improved for this firm is to clarify the term CPO which has 2 critical conditions - the remaining distance and remaining time of the factory warranty. Whichever comes first will count whichever.

I went to Destination Honda to lease a car. I had never done this before and I had many questions about the process. I met with Jack and he was spectacular. He answered all of my questions, he was very patient and explained each step in the process. Could not be happier.

I bought an Honda Accord 2L last week at Honda destination. I am completely satisfied with their customer services and will suggest them to my friends. I found one of their automobile advisers, Reza so professional and he helped me a lot

I just got my first car from this dealership, which is a 2018 Honda HRV. It's in a very good condition and I am really satisfied with it. Both Abdoulreza the salesman and Jeremy the finance guy were very informative and helpful with the car I got. Thank you both along with the entire team for the help!

I got Honda Fit 2016 and my sales person was Ken. He is a very friendly and helpful sales person. I am happy with my car and how easy it is to drive it with all the features that it has. Thank you very much Ken
client: sepideh

Something fishy going on.

Without being too wordy:

1. Employee told me deal went through over email when in fact, it actually did not go through in real life
2. The dealer at the place said "We agreed on email" but I actually didn't agree to anything except a test drive and/or viewing.

Y'all be cautious out there it a wild one.

As a first time car buyer, I was unsure what to expect from the process. Jack and the team at Destination Honda Burnaby made it easy! I picked up a pre-owned Subaru off a trade-in, and the sales experience was quick, honest, and authentic. Jack responded to my inquiry within minutes and made an appointment for that same afternoon, where we closed the deal! I’d highly recommend Jack and the team for a great car buying experience. Thanks for all your help!

"Exceeds Expectation"
I went to trade in my Honda Civic to new Honda Accord 2018. Nader Mofti and Reza Nazari took the time to give me all of my options, they are very professionals, as this car would be my 3rd one purchasing from same dealership I would say great customer service, Fantastic place, very happy 10/10.

The service department is horrible. My car was towed at night, in the morning I called them to make sure that they have keys and to tell them what the problem was. They told me someone will call me soon. Waited 4h no one called me I called them for an update I was told they are busy with the walk-ins…. At 5: 00 pm Raymond called me to ask what’s the colour of my car and to ask where is the key…. I wasted one day without the car, they didn’t even bother to check my car. This is a second time that I had very bad experience with service department. I bought two cars from Honda but this is it. Never ever again. I don’t want to deal with the company that doesn’t respect their customers.

Very good service from part department as I need an oil change with other to be checked.
Due to late afternoon and need courtesy car it is book for next Friday and arrange time to suit my time which is very good service

Erica was super helpful and listened and explained everything in terms i could understand. She was always professional and her pride in her job showed every step of the way.i am new to Destination Honda family but i am looking forward to a long relationship with them with Erica leading the way.

Bought my 2021 Civic Type-R Limited Edition at Destination Honda Burnaby last week. The buying experience is simply the best! This is the second vehicle I bought from them since 2019. Best place in town to shop for your car. Highly recommended! Thank you to the team, Eugene, Matthew and Sandra help my purchase seamlessly smooth.

We bought our first car in Canada at Destination Honda dealership and it was a great experience. The staff, our Guest Advisor Eric and Financial Service Manager Faye, were extremely friendly and guided us thoroughly with patience through the entire process. The dealership followed most of the COVID-19 safety protocols diligently. Just one suggestion - the dealership should consider assigning a dedicated office to the onsite ICBC agent because it gets difficult to communicate with the surrounding noise.

I made the mistake once to take my car to another shop, it was closer to home, less costly. It resulted in the mechanics using cheap after market parts that made the vehicle sound and perform worse. I took it back to Destination Honda and they got me sorted out. Costly lesson for me but I'l never make it again. All my cars get serviced at Destination Honda. You get what you pay for there, happily!

On July 24th I went to this car dealership to buy a new car. I also returned my old car to them. When I returned my own car, I forgot to remove the trunk cover. At around 10 o'clock in the morning on July 26, I came to this car dealership again. I got the manager and the help of an employee named Ken. He helped me retrieve the trunk cover and help me install it on my new car. Although the car was not sold to me by them. But they gave me warm service. For this, I am very grateful.

Edit: Service manager reached out to me personally, and offered to do another inspection.
This time, they found that the issue was not as dire as engine replacement, but a simpler fix, still worth a bit of money, which they waived charges for as a gesture of goodwill.
I am satisfied that they found and fixed the issue, and greatly appreciate the goodwill gesture. As such, I will update my review to 5 stars.
Thank you for the service. I'm talking to your sales next to hopefully finalize a new purchase soon as well.

Old review:
Got them to inspect a newly purchased used car, and to recommend repairs, if any. They found all the fluid levels to be 'bad' and suggested flush and refill. Cost a bit money too. Great, I thought since nothing else is wrong with the car, let me splurge and do everything they recommend, as well as detail to make it feel new.

One and a half months go by, now my car started making engine knocking noises. Bring it over to them, and they say I have engine damage and I need to replace the engine. Yes, out of the blue. Now I'm questioning whether they did anything in their initial 'inspection'.

I understand everyone can make mistakes, but I'm the one getting the short end. Staff was professional and courteous though, so two stars for that.

Adam and staff at Destination Honda, Burnaby made purchasing a vehicle a very positive experience. Other dealers can give off a distrustful vibe or added pressure, but not Destination Honda in Burnaby. Adam was extremely genuine, helpful, and very easy going throughout the whole process. Adam and the manager worked together to provide us with the best deal possible on all levels. In the end, we very pleased and we highly recommend seeing and working with Adam at Destination Honda in Burnaby. Thank you Adam!

I leased a brand new Honda Touring 2022 last week at Destination Honda in Burnaby, l like the car so far and I am still figuring it out.
I’d like to thank Adam Brett who very professionally and patiently showed me everything about the car and answered all my questions. I also thank the sales manager and the rest of the team. I recommend Destination Honda Burnaby to everyone who’s looking for a good deal on good cars. Thank you all.

Joe gave high pressure to do other service even though I booked only oil change. I explained to him my family member does the other major service for me. His comment is "your family member can't do oil change also". I guess doing an oil change only is not appreciated. He should try being nice to the customer instead of being pushy and maybe I would consider bringing my car back for other service issues.

Joe is right. I should not bring my car back to Destination Honda to oil change and pay another dealer the $125 it cost.