Dunbar Cycles - Mountain Bikes, Road Bikes & eBikes

I purchased a bike from Dunbar Cycles. Cameron was the one who helped me out and made the whole process super easy. I always have a good experience every time i go. Couldn't be happier.

Ordered a Jacket online. It’s been over 2 weeks now. They said it was in their warehouse. When I talked to the guy a few days ago he had no idea where it was. I’ve waited the 10 (working days) (2 weeks) now. Haven’t sent a tracking number. I sent 2 emails that were not responsed too. They have no issue with taking your money and giving you no info on where your item is. Can’t see myself ever ordering anything from this company again. Update…Opened a claim with PayPal.

Overpriced and late to put things on sale. Literally found multiple items on sale from other shops and manufactures websites but full price at this shop. Guess if you need to pick it up today and are willing to pay the premium it would be worth your time but it will definitely not be the first place I shop.

Incredible customer service from Julian and Steffan in the sales team. Quality store with quality products

Hands down the best bike shop on the lower mainland, I do visit lots of stores on Vancouver, but whenever I need good service or getting out from doubt, Alex and Sean are always there to help me out to get my rig out back to the trails, honestly…. Just a safe choice, great staff to help out, knowledgeable mechanics and great attitude

I sent my bike to Dunbar Cycles for my fork maintenance, adjustments and various repairs.
Thank to all the mechanics for their magnificent work, professionalism and kindness!
Special thanks to Alex, thanks to you my bike feels better than ever!
I recommend Dunbar 100% for its great variety and quality of material and brands, full of hardworking cycling lovers who will help you and recommend you with anything you need.
: D

Had great help selecting a helmet today (from Hans?). I'm not an avid cyclist and have been brushed off at other shops in the past when looking for products. So thanks for treating me with respect and as a valued customer.

Asked them just to tight up bottom bracket because missing this tool in my workshop. This job takes few minutes. It would be slow to spend 10 minutes on it. Took them 2 days to do it - okay, they are having other jobs. Completely understand that. But final cheque? They tightened it and greased it for $45 and called it BB overhaul. Really? What’s then hour rate? The most expensive service charge for such a small thing in my life. Thank you, Dunbar service never again.

Walked in to see as a Lezyne dealer if they had a spare part for a light I own. Guy was ridiculously helpful, ended up getting a brand new light because of the Lezyne warranty. People like that make you want to come back and shop in that store, I don't know why other stores miss this key point. Dunbar Cycles is an excellent resource and we're lucky to have them.

Quickly upgraded (by request) a worn out bottom bracket on my Trek 520. Solid service, reasonable price and turn-around time as promised. Thanks Will!

Knowledgeable and friendly mechanics with quick turnaround time. Don't try and nickle and dime you. Will be coming back in the future!

Very helpful staff who approached me in the store and showed me how to properly choose a bike helmet. They also checked the back inventory and eventually found me a perfect fit. Very honest and professional advice. Highly recommend this place.

I was shopping around for a road bike and was helped by Julian at Dunbar Cycles - he was incredibly thorough, patient and knowledgeable when helping me make a decision for which bike best suited my needs. He also was knowledgeable about bikes that I was looking at that were not in stock at Dunbar and helped me with making comparisons, as well as sharing resources that he felt I could utilize. I really appreciated the information and guidance with my decision-making process and purchase.

I wanted to pick up some parts here as they’re close to my place but it took them over a week to get back to my email. I ended up going with the first place that got back to me

This is my third consecutive bad experience at Dunbar with unfriendly staff. I came in today to pick up some seal kits for my fork and shock and was under the impression I only needed to know my fork and shock model. I met with the suspension guy to get the products and was told to next time to come in with the correct parts numbers from Fox's website. I then asked where on the website all that information is and he walked away and said he was "too busy".

I've been riding bikes for 20+ years and have dealt with many shops, and this shop continually has the worst customer out of any. Thanks Dunbro Cycles, I'll be shopping elsewhere from now on.

Unparalleled support when I needed it. I had an Enduro with a crack in the frame. Julian quickly acquired a new frame and swapped all the parts within a day. Considering the current lead times for bike work, this was very impressive. Nice to know this bike shop stands by the products they sell when something goes wrong.

Went in with my heart set on a specific wheel set. After speaking to Julian, he directed me to another brand and model based on my riding style and ability. I was a little skeptical at first, but he explained all of the differences and patiently answered all of my questions. In the end the decision was mine and I went with Julian's recommendation. I could not be happier! This has been the best purchase I have made for my bike and I could not have done it without Julian's help.

I’ve only had terrific service at this shop. Went in to purchase helmets for my girl and I. They were less expensive than the manufacturer’s website. We were helped by Julian who was patient, informative and friendly. Can’t say enough good things about our experience!

Another great experience! Everyone in store is friendly and knowledgeable. Alex and the team did a fantastic job servicing the bike, explaining everything and suggesting options. Kept me in the loop of the progress, which I really appreciated. The quality of work and customer service is why I will come back again, definitely give them a try!

Great service here, believe his name was Pat.

New to the road biking world and needed an upgrade for the grand fondo. He set me up with everything I needed and I took my new specialized tarmac sl6 sport for a spin today. An instant 6 KM/HR faster than my previous bike.

Good honest opinion, and quick service.

Great selection of bikes. They have all kinds of bikes even full suspension bikes for rent. Prices are fair. Very friendly staff.

Ordered a Devinci 24" kids bike and had it delivered to Ontario. Bike arrived in perfect shape and was packaged great! Quick turn around from when it arrived in store to when it was shipped out. Would definitely order again. Thanks so much!

A tiny screw holding my shifter fell of while doing LOTR. One of the mechanic found a replacement screw after trying countless tiny screws.

Went to another shop which didn't had it (or didn't try to hard) and last time I had a similar problem at Giant they made me pay $6 for a screw. I'll be going straight to Dunbar now if I need a quick fix.

D-bar and Corsair are big supporters of all different cycling events in BC, if you support them your supporting the sport and activity of cycling!

Aziz has taken care of 2 forks and 2 shocks for me in the last year. I really liked his work, suspension felt great after his service. Just sent in another fork for a rebuild,
Update: had an appointment for July 28th, ended up dropping off my fork on the 26th. Aziz got this done by the 27th. Now that is what you call good service

My partner and I went into Dunbar Cycles for the Abus 110cm folding lock for our e-bike's. We dealt with Juan and he was very helpful and knowledgeable. His customer service is the reason for this 5 star review. We will be back for our future e-bike needs. Thanks Juan!

Exceptional walk-in service

Yesterday I brought in a tire for assessment; as predominantly a road cyclist I have felt somewhat a stranger at Dunbar. A new tire was deemed necessary and the technician discussed various options with tire and tube. He was happy to install and would need 5 minutes to do. I was astounded at this service as I had taken it to another high end roadie store earlier who also said I needed a new tire but would have to go home to book an appointment online. And no they didn't have any standard 26" tires. In future I will be going to Dunbar first for any technical issues.

Dunbar cycles has been our goto MTB shop for years, but today Sean went above and beyond. I crashed a couple times and needed some brake adjustments. Sean got me and he did service same day I called.
He pointed out the need for new back brake pads and installed them. Tightened my disc rotor lock & told me what wrench they use so I can order it. Suggested adjusting brake levers a bit further up to push my elbows/shoulders down a little bit, then did it. Voluntarily adjusted front and back shock pressure and tried them out with me. Total labour cost? $10. I'm blown away.

I’ve been to at least 5 bike shops and they have been the most helpful and knowledgeable in reparing my mountain bike. They are quick to respond and easy to reach my phone. Highly recommend especially for mountain bike owners!

I sent my bike in for a suspension service for my fork and shock. It only took 2 days to service! I also asked a few other questions and they were supper helpful. Also thanks for the fender! I would 100% recommend this shop.

Wowwww! These guys are always helping me out, treating me VIP style and helping me fix my bikes last minute. Shout out to the guys in service ESPECIALLY Seannnnnn.

Five stars if you are buying some but one star if you decided to return something. Their faces show and you will feel their attitude.

The customer service was not what you would expect when spending your time and money on such a significant purchase (bike). I've been back to the store a few times now and the staff members that I dealt with were disinterested and unhelpful, unless really pushed for information. My partner and I made it quite clear that we were there to BUY, which you would think would motivate them. After our experiences here, we did not want to buy from them, but it was the only store that had what we wanted (short supply due to covid demand). I will not shop here again.

Great place to get your bike tuned up or fixed! Alex and the other mechanics make it a great experience by communicating well, being kind and doing a great job!

My Husband, myself and daughter went in to get new bike helmets. It was worth the drive. The customer service was incredible. I wish I had the name of the man helping us. He took his time and educated us. He made sure we tried on helmets, and worked with us until we found the proper fit. He went above and beyond our expectations. I can ride a bit easier knowing that he took the care to help protect my family.

I can't express how amazing the team at Dunbar is, specially Julian who have helped me out on procuring the small parts needed to get my bike up and running again. He made sure he got them to me no matter how hard they were to get at that time and was constantly updating me with everything.thats top tier service right there.wouldn't go anywhere else.

Best bike shop and customer service experience I've had. I wrote to them asking about buying new wheels and installing them on my bike. Within a few minutes I got a reply, which is pretty unusual. After they realized the wheelset I was looking for was out of stock, they suggested a different pair which were listed higher than a different shop. I asked if they could match the price and they did! All of that in real quick reply through email still. Also very fast turn around time (same day) to pick them up in store (installed with new tires on). Very pleased!

Their service is terrible - I ordered a wahoo trainer in October 2020 was told it would arrive in Dec 2020, then told it would arrive in March 2021 now we are at the end of April and still no trainer. The sad thing about their service is that I the customer is the one contacting them about this product that I purchased back in October. Not once have they let me know about the status of this product. They are great at taking your money but piss poor on customer service. I will never purchase another item from Dunbar.

The staff is very helpful and everything is well organized. They don’t necessarily recommend the most expensive gear. Thank you for your help!

Its Covid time as I write this, and bike shops are as busy as can be. I have talked to other shops who make you feel you are wasting their time asking questions.
That was not my experience at Dunbar cycles.
The staff there took the time to answer my questions, and were extremely accommodating.
I found the prices to be very competitive too.
I recommend Dunbar Cycles, and I will definitely shop there again.

Today, the salesclerk was extremely rude to us, he was very snobbish and basically told us that they don't have what we were looking for, despite the fact that we didn't even explain properly what we wanted -. -. Please learn some manners.

Came in for a helmet the other day and couldn't help be impressed with the friendly & informative service. Shout out to Han for the help, I learned a lot and left with a great product.