Enterprise Rent-A-Car

I never imagined I’d write a review of a car rental location but this place was amazing. The level of service is off the charts and the team was incredibly friendly and accommodating. It’s an easy taxi or Uber from the airport and well worth it.

Excellent service by Sam, Robin, Arya and others
very friendly, and got the rental car at a very fair price. I would definitely recommend this to all of my friends. Courteous service

Please check every single thing on vehicle before renting and show all minor dents as well. They not gonna disclose any damage or condition. Don’t trust them easily

Outrageous branch employee

I Asked for the policy, he kicked me out of the branch and threatened me with calling 911

I Asked for his name, he said “I don’t have a name”
The other employee was afraid and said “I don’t know my name”

How does enterprise train these people is really fascinating. Spend more time and money on your hiring+training employees.

I have booked a pickup for a week. One day before the rental started, they informed me there was no truck because it was broken. The lady on the phone told me that none of the surrounding Enterprise stations had a pickup as a replacement. There was no sign of a solution. They had no cars available in the entire Vancouver region.
I was promised a call back in the afternoon regarding options for another car. Unfortunately, I was not contacted until 3 days later and phone calls from me were not answered. When I searched again on the internet, I was offered practically only enterprise cars - strange.

From customer orientation and "your concern is our top priority" as it says in the queue of the hotline is not the slightest trace.
Fortunately, the competition is reliable.

I will avoid Enterprise at all costs

I went here today and I had the worst car rental experience. I had a reservation in prior and when I reached the guy said they don't have any cars but he'll check. He then has a discussion with his other employee and he tells me that he will try to arrange one car for me and call me back.

I asked him what does that mean for me now. He is like you should have booked way in advance or called our branch before booking. I have been calling the branch since morning and they don't pick up the calls. The phone was ringing even when we were talking. The rudeness of the people who were working is astonishing. Stay away from this branch unless your have booked weeks before in advance.

The worst service, was in a car accident and icbc had approved a rental car until my vechile was fixed, went to pickup rental and was told I couldn't because I didn't have a major credit card, this is totally wrong, you can use a debt with a deposit, they never offered to help me in any way, don't recommend this location, have dealt with a different location and had no problems.

Our X5 was totaled and we were advised to call Enterprise for a rental. They gave us a Chevy Malibu a week ago and told us that we were waitlisted for an SUV this week. We called mid week to confirm and spoke to a girl there, forgot to grab her name, and was told to call back Friday before coming to pick up our SUV to ensure they have it ready for us. We called and was told she has nothing for us. During the phone call, I was advising her of our frustration for getting the Chevy Malibu that we cant even drive at all as it is making weird sounds and due to the high cm snow. This girl literally just kept telling me to listen and that she cannot go to peoples houses to pick up their SUV's. Sorry, but that sarcasm was just straight up laughable. I told you to help us check with other Enterprise and you immediately told us to call them myself. Are you freaking serious? Get a diff job, girl. You're not fit for customer service. I know we aren't always right, but at least be sympathetic about the situation. You didnt even offer to help find us one. I will also take this up to BBB. You're giving us a garbage of a sedan and made us wait for something you kept telling us you have. She even offered a 2-wheel drive out of another sarcasm when she knows that's not what we need! LOOOL YOU'RE A JOKE. Wait for our BBB complaint.

Seriously i can't put my experience with this branch in words! Special thanks to Yuri and the rest of the team for making my experience amazing! Keep up the good work guys ️

I picked up the car on Sept 27,2022. I got the service from Charles Benton Chirayath. It was faboulous and top of line customer service with friendly behaviour of employees.
I am glad that I got a car from them Thank you guys from the service

We rented a Mazda 3 after being in a collision. From the 1st phone call to drop off, Charles & Keivan (sp?) were efficient, friendly & professional! I was moving my brother the day our car was ready for pickup, so up to my lipstick in boxes etc. My husband told the staff who said they would wait. 20 min after closing I arrived. Charles was friendly, went over the car, thanked me for filling the tank & sent me on my way. The other staff members (3 I believe) were just as pleasant while I’m sure they were as ready as anyone to leave & look forward to their evening. Thank you all for your pleasant and professional manner. We would recommend your business to anyone!

Talk about customer service. I can’t be the only one who dreads all of the post-flight shenanigans one has to deal with. But the team here at the SW Marine Dr Enterprise was such a pleasure to deal with. I had originally ended up here out if necessity because the YVR location was sold out of cars, but frankly, moving forward, I’d come to these guys even if the airport location has cars available. Special shout out to Yuri the branch manager for being so accommodating and kind!

Please avoid this rental place. It's running a scratchy operation. When I picked up the car, the agent didn't disclose there's a chip on the windshield. I drove out the parking lot and found out the chip. Rushed back and let him know. He THEN told me that it's noted in the car. If I had not gone back and reported this, I would be charged with a damage claim.
When I returned the car, they found a tiny dent on the front bumper and a chip on the tire which looked like old dents. The dents are on the most unnoticeable areas. They were there before my rental which I overlooked. The manager (Charles) forced me to sign the damage claim form and kept my damage deposit. The manager insisted on me getting the credit card insurance claim. I was rushing to the airport and just wanted to get out of there.
I visit Vancouver 2-3 times a year to see my family. This is the worst experience ever.

Above and beyond service from Charles and Managment! Happy and helpful environment from the moment we walked in the door up until Checkout. They really do strive for the best customer care they can give. $20 cab/Uber from the airport is worth going here!

I can't say enough positive things about the staff at this location. I needed a specific sized vehicle for my rental. Unfortunately it was not available at the time and the substitution would not suffice. The staff immediately jumped on the issue and I had 3 employees working the phones trying to get the right fit.

All 3 were able to locate a suitable replacement vehicle at different locations and were even kind enough to drive me to the closest location.

Thank you very much gentlemen. Fantastic service, fantastic problem solving and solution. Saved the day!

Special thanks to Mr. J for taking me to the other location.

Charles was so great helping us get the best vichle for my family in are vancouver trip theis guys are so great i would definitely recommend too everyone it was a great experience thank you guys agian

Excellent experience on recent trip, and exceptional customer service by Jay! Such a relief to have dealt with a long day of International travel and flight delays to be welcomed by such friendly, easy and accommodating service. Thanks for going above and beyond in a time when that has been rare to see!

I am an Enterprise customer, Just rented a car for a week vacation at this place, The staffs are all welcoming and ready to help specially Jay. This location is so close to the airport and we liked the car too.

The gentleman Ralph made our days in the recent Vancouver trip.

Ralph was so professional, patient and helpful on our car rental, and made our recent Vancouver trip more fruitful. Thanks Ralph and thanks Enterprise.

I received amazing service from Jay who promptly picked us up and made the whole experience easy and so friendly! I will definitely be using Enterprise again!

Best experience renting a car!
I've always had great experiences renting a car at enterprise. This time it was even better. Charles was very attentive and offered us a great rental upgrade. Thanks Charles, our Vancouver experience just got better!

Great staff at this branch! I can’t say enough about the experience and service renting from this location. Charles is THE MAN! He was super helpful and took great care of my family. We come to Vancouver/BC every year for vacation and I will definitely be calling Charles and the staff here for my future needs. Thanks for making our process an enjoyable one!

Walked in looking for an immediate car rental but staff are kinda cocky and ignorant and just not helpful. No car was available for rental and a few mins later I was offered a compact SUV so you telling me you offering cars based on the type of customers? Lol, location is also not trash and area under construction make sure to avoid

I had a great experience here. I rented a Chev SUV for 3 days. The car was easy to drive and clean. The front desk employee Jay is professional and friendly.

The best customer service experience I have had when dealing with rental car companies. Professional team who understands their clients needs, provides options and alternatives, and find ways to make the rental more cost effective. We have used this location twice and each time was the same level of customer service. Ralph Lu was excellent to rent a vehicle from.

Ralph is the #1 guy, hooked me up with a sweet whip while my car was in the shop. Here's to Ralph.

Rented a vehcile (via ICBC) with Ralph at this Enterprise location. He was so friendly, professional and informative - so nice to see such great Customer Service during such a crazy time in our world. Thanks Ralph, you made my day and also made me realize how much a little kindness helps us all!

Typical enterprise but cheaper than airport pickup. Close to airport. Update: fast friendly service coordinated with icbc

Had to rent a car while my own vehicle was being repaired. Behind the counter, Neha Verma was incredibly professional and helpful, providing us with a clean small car that was everything we needed for the brief time we had it. Rental and return process were a breeze, and the lift to work when I returned the car was greatly appreciated.

Told my employer of my positive experience, he says we will rent from this location should the need arise. Full marks all around!

We had a reservation for 12pm but our plane didn't land until 2pm. We tried to call the location before we left Toronto but they did not pick up. Once we got to Richmond, we called again and they picked up. We booked a RAV4 or something similar but when you arrived in Richmond our vehicle was not there since it was late. The rep on the phone asked me to call some other Enterprises in the area to see if they got any. Unfortunately they didn't either. I called this location again and told them what is going on and he said that there will be a few vehicles coming in for 4: 30. So we were just waiting at the airport from 2: 30 til 3: 30 and then made our way over. Once we got to the rental location they had two cars and one Suburban. They gave me the option to pick on which vehicle I wanted and I picked the Suburban and took off. Super glad that they made it work at the end of the day and will highly recommend.

If I could I would give-star.
Shameful treatment by Lucas Rocha the manager. The man who lying into your face. After a car accident we went to the ICBC preferred rental place. The lot had 2 SUVs only to choose from. My son car was a Ford Mustang but he just wanted to get the car as fast as possible and get out after the manager said he can find mustang in other lot. Lucas said he will give the SUV the same ICBC rate but when we went to return he added $18 per day extra, saying ICBC pays less as equivalent for a small car. He was claiming he told as which isn’t true otherwise we would go other place where the proper car available. I found unprofessional to take advantage of the situation and even my husband spoke to him over the phone and ask to help us out with some discounts for misunderstanding Lucas said he’ll see what can he do. Two minutes later bill emailed to my son and for the questions how much was the charge on my credit card he said full amount. So you didn’t give any discount I asked? “No” and he laughed under his mask. Very disappointing experience. I wish I would record the first conversations but trusted him. Don’t do the same mistake!

DO NOT GO HERE! Laura Audre the assistant manger was horrible to work with. I had a reservation booked and instead of being reasonable she told me it was my fault because I didn't reply to her phone call within minutes. So she gave my reservation away!

I got a car through the Turo app. Nicer car, nicer people.

Good luck and this branch should take a good hard look at how they treat customers.

Employee very accommodating and booked for small car and I got brand new CX 5 Mazda with the rental of small car price. Super awesome!

This is a prime example of what Enterprise should be like in all of its locations. Next to the Markham ON.office, this is absolutely the best in customer services, accommodations and quality of all the car rental services I have engaged with over the years. I don't even think twice of where I rent from when in Vancouver. Enterprise also pays attention to points and reward you when you are loyal.

A special shout out to Lucas. An excellent job with check-in and check-out with a great demeanor.

COVID protocols on point. Great customer service with stylish vehicles. Two thumbs up and one foot on the gas.

Great experience, super convenient pick up/drop off service and the customer service from Saiju was top notch, highly recommend!

I have been renting cars from this place for 2 years, and they always provide excellent service! Nice staff, flexibility in hours and new cars.

We booked a car, they were aware we were coming from the airport and they didnt advise us that there was a shuttle that could have picked us up to take us to enterprise. The paid for our taxi ride there.
We needed to drop of the car on a Sunday but they are closed on Sunday, get this they charge you a extra day for the car rental because they are closed and re open on Monday.

Had a really good experience. All representatives were very kind, and I was offered a ride to the skytrain station when I returned the car.

First class location. I highly commend the branch manager Chad for leading such a great team! I rent a lot due to the nature of my business, and when I have a choice in the matter, I choose to spend my hard earned dollars here.

The prices are fair, the service is fast and friendly, and there is real care from the folks working there. Couldn't ask for more, I recommend you go rent from this great location!

Highly recommend this location.
They handled my discomfort of not picking up well by giving discount. Big thumbs up to Saiju Samuel.:)

Branch manager Chad was really kind and professional. I originally booked full size car but the other location gave me SUV. So I wanted to get into full size car, I originally booked. Chad helped me out in efficient and professional manner. Definitely recommend!

I’ve found the service at Enterprise incredible since moving to Canada 6 months ago, they really pride themselves on it. I won’t rent a car with anyone else as a result and I know I won’t have any fees added whilst picking up the car.

Branch manager Chad is a star and his entire team are amazing! The pick up has been quick and easy, and cars were always clean and reliable. After hours return is a bonus in this location, and offers flexibility in scheduling. Highly recommended!

Very good service, never in my life I have been treated so fairly by a car rental company.keep it going

We had arranged for car pick up at noon and we were late by about 30minutes. It turns out this location closes right at noon so there was no one there to get us our vehicle. By fluke the branch manager Chad and a few other employees had just returned to the location with another vehicle. He was very happy to help us get a car even though they were closed. The process was quick and easy and everyone was so kind. I will rent here again.

Very Good Service, I get frequent rentals from them every or alternative weeks. People in this location so good and flexible with car change if you are not comfortable with it within the rental period. I have never tried any other rental companies and don't want to. Thanks to Saj & chad:)

This place is amazing! Very friendly, phenomenal customer service from the gentleman Chad and such great cars for a good price! Highly recommended! The gentleman Chad there is awesome, greeted us and was very helpful with questions we had and any concerns we had. Helped us with our car and got us what we needed for our family trip to Kamloops. Thank you so much, Highly recommend this location!

Rent many times from this location and service is really good. Representative Allen and Saiju are very helpful.