28 December 2023 15:17
If your considering a commitment to your health this is the place. Excellent personal change room with Kiehls products, towels and more. Excellent classes free with membership from 5 am to 8 pm. And Excellent weight room, stretch room, boxing, plates and more. Mention my name for VIP membership sign up.
27 October 2023 18:54
What others have said about staff and overcrowding is true (filter reviews by lowest starts to see).

There's a Fit4less a few blocks down. Hard to justify keep paying almost $250 per month when I can have a better experience down the road for $7.99 bi weekly.

Have no issue with the money or space. It's beautiful. But when paying a premium I'd appreciate a friendly welcome and the ability to actually use the equipment/classes.
23 October 2023 14:18
Really good facilites. The workout space and the showers are very nice and clean, the staffs are also friendly. When I first visited to sign up, I was welcomed by Elis who was very friendly and informative.
16 September 2023 2:30
A few months ago I made decision to cancel my membership at Equinox Gym, and I must say that my overall experience has been quite disappointing. As someone who used to spend a significant amount of money on personal training and regarded the facility highly, I am disheartened by the decline in service and quality.

One of the main issues I encountered during my time as a member was the lack of available space for my workouts. It was frustrating to consistently find no room to exercise, and the absence of free showers only added to my dissatisfaction. These are basic amenities that should be easily accessible to paying members.

When I initially requested a cancellation, the front desk staff seemed overwhelmed and busy. They hastily wrote down my name to cancel, but unfortunately, I failed to follow up on the process, which I admit was my mistake. Months later, I was shocked to receive threats of collections if I didn't pay the outstanding balance. To make matters worse, when I discussed the issue with a staff member, they called me a liar and denied any system downtime, despite the fact that they were clearly experiencing technical difficulties at the time.

Furthermore, I was never able to take advantage of the so-called "free classes" that were included in my membership. These classes were consistently booked up almost instantly, leaving me unable to participate throughout my three years as a member - this is an issue for most members. This overcrowding issue, combined with the unhelpful and unsympathetic attitude of the staff, has greatly diminished my overall satisfaction with the facility.

All in all, I can confidently say that Equinox Gym is not worth the exorbitant cost. The overcrowded environment, unhelpful staff, and unavailability of promised amenities make it far from the facility that was showcased during my initial tour. I regretfully cannot recommend Equinox Gym based on my personal experience, and I hope that the management takes these concerns into account to improve their services for current and future members.
19 August 2023 6:54
DO NOT SIGN UP FOR THIS GYM. The staff do not care about you. They are heartless, money sucking NPCs that won't let you cancel and make every waking moment of trying to a nightmare. Elitist. If you like being treated like you're worthless, go for it. This is the gym for you then.
14 August 2023 21:56
I have a question, why can't the gym stay open 24/7 like anytime fitness, that's the reason why I go there, because after work hours or before I don't have too stress out if I have enough time too work out, if only Equinox would stay open 24/7, me and my family and friends would all sign up in a heart beat.
14 August 2023 11:44
I love Equinox! Everything is so clean and well organized. Also the clases are amazing.
Since day one the customer service has been great.
If you’re Latino/a and would like to get more information about Equinox, ask for Elis she will help you!
13 August 2023 0:32
Great classes with awesome instructors. Clean facility, friendly staff and well equipped gym! Hands down the best gym in the city
23 July 2023 17:37
Just started my membership here and I'm blown away with the variety that this gym has to offer. It feels very luxurious and the best part is you're nkt even breaking yoir bank for the amentities/services/ambience that this gym has to offer!
14 July 2023 23:04
Equinox West Georgia is not only a gym to work out in but an enhancement to one's lifestyle. I have never looked forward to going to a gym until I joined Equinox. The trainers are excellent, the facility top notch, the staff are very friendly and accommodating. It is the special things like complimentary refrigerated ecalyptus moist towels to wrap around your neck that make working out more pleasurable.
The array of classes are amazing - yoga, barr method, spin, kick boxing etc. There is a juice bar and a workout wear shop. And you do not have to be a certain body type to feel comfortable. Everyone is in their own zone. Just show up and reward yourself!

If you would like a tour Natasha in Sales is excellent and is encouraging without being high pressure.
12 July 2023 15:11
The West Georgia location has undoubtedly been one of the most inspiring I have encountered, even in comparison to my visits to Equinox clubs in SF and LA. The dedication and hard work of the team at this location are evident in the exceptional service and facilities offered. My experience with Equinox, particularly the West Georgia location, has been nothing short of inspiring, thanks to the exceptional support and guidance provided by Jen Wickson. The flexibility to access clubs in both Canada and the US has been a game-changer.
20 May 2023 22:39
Modern cozy gym with variety of group classes through the day from early morning till evening. Thanks to Elis whom I met on my first visit, she showed me around and explained everything.
Can get crowded evenings and I would add reverse kickback machine, but pricing is fine.
28 April 2023 7:02
Best gym In town!
Love being a member here.
Elis signed me up and she was amazing,
10/10 recommend
16 April 2023 9:44
Equinox West Georgia is gorgeous! Facilities, crew members and trainers are top notch! Thanks to Maddy Kenwood for showing me the facilities 9 months ago, her charisma and excellent approach to show the facilities to me and my partner helped us to make the final decision to join the best gym in town!
10 April 2023 22:58
Absolutely not enough equipment or space even on Sunday evening, I am not saying anything about workday after 5 pm as there is no even space on floor
22 February 2023 10:09
If you plan on coming to the gym Monday - Friday between 4pm-8pm DO NOT SIGN UP! It is ridiculously busy. You’ll wait in line for lockers, every piece of equipment, floor space and showers. Very frustrating when you’re paying over $200/month. When this concern was brought to management a few months ago, their solution was adding more classes during this peak time… now the locker rooms are even worse during this time. No space when changing, line for showers, every hair dryer being used. Which good luck even getting into the extra classes they’ve created. If you aren’t on exactly 26 hours before, you’ll have a waitlist of over 10+ people. The cherry on top is there’s always 2-3 people in the offices signing up for memberships and management tells them “it’s not usually this busy”. That’s a lie. Yes it is. Will not be renewing my membership and would not recommend this gym to anyone until they deal with the capacity.
13 February 2023 8:01
It’s the perfect place to relax, It has a lot of interesting classes, very good trainers and the customer service is amazing. Furthermore If you are Latino like me, they have Spanish-speaking trainers. This is awesome!
06 February 2023 19:11
I was referred by friends to try it out. I was not sure, but my advisor, Elis, was very friendly and showed me around with professional explanations. She also recommended me pilates instructor, who is perfect for me. Now I go to Equinox every morning. I love not only facilities and programs but also its vibe, which is energetic! Very motivated
02 February 2023 2:33
Friendly staff and good service of advice when I go at the first time
My advisor is Elis, she was so kind and explained in detail
16 January 2023 23:38
I’ve thoroughly enjoyed my time with Equinox so far. Elis was very helpful setting me up and getting me acquainted with the facilities… which are top notch btw.
16 January 2023 18:40
Top notch facility, classes, experience and staff. Highly recommend working with Elis to get started!
23 December 2022 22:25
Wonderful place! High quality courses and great private lessons. 5-star facilities! Elis did a great job showing me the place and give recommendations for courses and they turns out to be perfect.
29 September 2022 4:23
Facilities & staff are great. Elis helped me get setup with a membership that fit my needs. Highly recommended
26 September 2022 15:41
Customer service and membership care though out covid was a sham, were just out to get money so finally decided to cancel my membership.
22 September 2022 7:39
I have been a member for 3 years and keep choosing them over any other gym in Vancouver. Top notch facilities, very clean, spacious, and a staff that is very attentive, helpful and charming.
21 September 2022 22:02
I want to thank Elis for a very responsive and helpful customer experience. The gym is amazing too!
18 September 2022 15:55
Just signed up and couldn’t be Happier. Elis was very helpful with the sign up process and super friendly. Great facilities throughout.
14 September 2022 10:57
Excellent amenities and fitness classes. I signed up my membership with Elis. She is really helpful and kind. 100% recommended!
28 March 2022 20:30
Elis is great. She was very helpful in getting me signed up for a membership and explained everything clearly.
14 March 2022 14:38
I have been going to the club for just over a week. The classes and amenities have got me looking forward to going to the gym a heck of a ton more. Elis gave me a tour of the gym and made the joining process so simple. Loving the Equinox! And it’s so aesthetic! <3
07 March 2022 23:27
Back to working out no masks side by side with other people in the gym, but strongly enforcing mask use in change rooms / showers. Please use some common sense equinox and stop asking people standing in a towel if they have a mask.
27 February 2022 19:58
Excellent promotion on now to join, Ellis is a wonderful person and the staff is awesome.
Highly recommend it!
18 February 2022 9:55
Just recently joined and Elis helped make the entire registration process seamless and quick! She’s super helpful and enthusiastic, and I’ve been loving everything about the gym.
15 February 2022 21:12
Signed up over a week ago and have had a really good experience so far. Elis has been very helpful and friendly. Highly recommend!
14 February 2022 23:17
Amazing atmosphere and very friendly staff. I signed up through Elis, she was so helpful and welcoming. Will definitely recommend to all my friends.
12 February 2022 4:27
Joined this gym a couple months ago and I have never enjoyed working out so much in my life! The class instructors are incredible, so many class options including barre, spin, yoga, pilates, weight training, etc. The steam room, sauna and showers are the perfect end to a workout! Definitely worth the price in my opinion.
08 February 2022 9:26
I joined recently after moving nearby. Elis toured me through the club and signed me up, she answered my questions and was super friendly and helpful. All the staff seem to be welcoming and professional. The club is beautifully maintained and so far classes are excellent, really on another level. Well worth the cost!
06 February 2022 13:40
I’ve recently joined and I love it already with all of the different workout classes as well. Elis helped me out with the process and any questions I’ve had which made it very easy. Every staff there has been very friendly and helpful!
05 February 2022 6:16
Kind staff and a nice facility. For any membership advising, speak to Lu Hernandez - she's amazing! Super supportive and friendly.
27 January 2022 0:15
Clean, full of equipment and knowledgeable, kind staff. Elis, in particular, helped me get signed up and comfortable. I’d recommend it to my friends in a heartbeat.
13 January 2022 10:29
This gym is great if you're looking for work out classes. I don't personally think it would be worth it just for the gym unless money is not a factor for you! Classes are great and abundant and the facilities are amazing.
Elis was the advisor who helped get me started. She's been amazing from the start and walked me through the process. It's a big commitment and I had a lot of questions! Elis patiently answered all of them and is always available by phone for the additional ones that have come up during my first month. Thanks again, Elis, for all your help!
08 January 2022 5:48
I had a great experience signing up! Elis was such a wonderful and kind person gave me all the necessary information to get started at Equinox. Thanks to Elis I can’t wait to get get started here!
07 January 2022 17:53
Great value for the membership price and all that is included! Would highly recommend taking one of Claudia Ong’s classes! She has a great vibe, pushes you to be your best and really makes you feel welcome! 10 out of 10 recommend!
28 December 2021 7:30
Been a great experience at the Equinox club so far. The amenities are varied, clean and the trainers are knowledgeable and patient. Shout out to Elis for helping me through the on-boarding and training process!
26 December 2021 7:37
The gym is overloaded with people working out every day and enrolling more and more over capacity. On the other-hand the personal trainers are very rude and taking 2-3 machines for their clients so you have to wait until they’re done!
26 December 2021 5:31
I wasn’t sure to join a gym, because I didn’t like the idea, but after Elis invited me and showed me all the activities that Equinox has, I signed up, she has been a great support to encourage me to join the activities. I’m really happy with the facilities, the classes, everything is always clean and all the staff is very friendly, I so grateful that Elis convinced me and changed my mind.
26 December 2021 0:31
Save your money and stay away. I’m not your typical Equinox member, and I was very much made to feel like I didn’t belong. The class booking system is frustrating and a waste of time — people book and then cancel last minute. If you’re bumped into an open spot you have no time to cancel and get penalised. When I tried to end after my locked in year it was a struggle to even talk to the right person - they don’t make it easy.
19 December 2021 20:10
I just joined and I am having a great experience so far! Elis was very helpful and made me feel very comfortable as a client!
19 December 2021 12:53
Really enjoying the classes. Elis was really helpful and efficient getting me signed up. Overall the gym has exceeded my expectations thus far
14 December 2021 3:57
Great experience at Equinox. Always welcoming and helpful staff, want to give a special shout-out to Elis who's been nothing but excellent support through the membership advisory.
Quite a lot of different classes and amenities include. I wish you could book more classes in advance not only 26h
12 December 2021 6:24
Amazing spin cycle classes with Claudia Ong! I’ve been going to her Anthem and Cycle beat classes consistently for 6 months and have really enjoyed every moment. She is energetic, good music, and has great structure to her classes. One of the best spin structors out there!
07 December 2021 10:51
Elis was so friendly and nice, she answered all my questions so patiently and helped me through the registration
06 December 2021 21:52
Recently joined Equinox and the experience has been amazing. Aiden made the sign up process so easy and efficient, and has been extremely responsive to all my questions. Very happy to with the gym so far!
25 November 2021 7:30
Great facility, and friendly staff. Elis was so great, super responsive and always wanted to make sure I had a great experience.
22 November 2021 12:34
Awesome gym, great equipment and facilities. Lu was an absolute pleasure to sign up with, couldn’t have made process any smoother.
20 November 2021 0:37
Just signed up recently, initially I was about to cancel my membership as I felt it was crowded but Elis from the management team mentioned I went at the worst possible time, went there a few more times to realise it's not as busy as I thought it was so I kept my membership. Elis was very good at convincing me to stay. The facility overall is great and the classes are suberb.
19 November 2021 14:44
Aiden signed me up a couple years ago. I see him as a very valuable part of the Equinox team! Professional, responsive and informative at the time I joined and has been ever since. Great gym to join if you're looking for workouts that count with lots of variety.
12 November 2021 18:32
Nice entrance and decor, this doesn't feel like a guys gym though, very few weights and benches with only a couple squat racks all which were being used by trainers. They need to triple the machines and weights and get rid of half the old school fixed machines which make you prone to injuries. Also very dimly lit and music that leaves much to be desired. For a hefty membership this gym doesn't make any sense unless you are into doing all their aerobic, yoga, pilates classes. Was expecting so much more for an "elite" gym!
08 November 2021 17:07
TERRIBLE ESTABLISHMENT. DO NOT GO HERE. Worst gym I have ever been a member at in my life. The trainers are terrible, rude to people on the floor, and think they are better than everyone. When I asked about canceling they laughed and said “yea Vancouver is expensive and not everyone can afford”. One of the trainers openly told my wife that he had a vasectomy and loves 4 ways. Disgusting. The staff here makes you feel less than and not worthy. Take your money down the street.
06 November 2021 17:51
The location has gotten BUSY since August with restrictions easing, but they haven't ramped up cleaning efforts to the same level.

The women's change room has been packed: both towel sections were overflowing, and there's leftover hair in the showers. Walls also staining. The Kiehl's products are still lovely but they only have a few hair dryers and they're old/cheap and slow.

As for the gym floor, it's getting crowded and so you often have to wait to use the equipment. Hard to find space between 5-7pm and there's no reservation system.

Overall not exactly an impressive experience when they're charging you premium prices $$$.

P. S. Not sure what's with all the 5 star reviews from sign ups. I've barely heard from the person who signed me up, seems suss.
23 October 2021 20:23
Equinox is luxurious, clean, fresh and professional. I signed up with Rui, who is one of the loveliest people I’ve ever met. He’s genuinely focused on matching the Equinox experience to your fitness goals and has been there when I’ve had questions or needed help. It’s made all the difference and I’m very glad I chose to come to this beautiful gym.
19 October 2021 6:02
Love this gym. The classes, equipment, instructors, amenities and customer service is first class. Rui Cardoso is great to deal with when getting your membership or even inquiring. He is not only helpful, but pleasant.
17 October 2021 15:07
Signed up a few weeks ago with Rui. He was very professional and very efficient. He is one of many people that make the club a pleasure to visit.
14 October 2021 1:39
Great gym, with good quality equipment. I really love the classes. Lots of variety which ensures that you are getting an all round workout every day. Geoff is amazing! Whenever you have any issues, all staff will happily help you out. I signed up with Aiden and ever since he has always responded to my questions and resolved any issues I have had with the club. Best service ever!
02 October 2021 10:15
As a new member, I’ve found equinox a great experience so far. Special thanks to Rui for the excellent service.
21 September 2021 21:34
Facilities and classes are great. The staff are very friendly and the trainers are knowledgeable. Lu and Ryu have been awesome in setting me up at the club and answering my questions.
02 September 2021 20:09
Overcrowded even after 20-00. Doesn't work after 20-00 on Friday, Saturday and Sunday. I don't like it, considering the price and yearly contacts only.
22 August 2021 6:05
Facilities are nice, but some really disappointing aspects. For example their boxing facilities are let down by their heavy bags, which are really poor quality to the point of dangerous. They are so hard, lumpy they are a hazard to wrist and shoulder health. Wish they had purchased from a reputable brand (e.g. Such as Rival) rather then the manufacturer who would print the equinox logo on the bags but have no idea what is required to make safe fit for purpose equipment.
16 August 2021 21:56
Best GYM in entire BC. PERIOD. Lets put it this way the Fairmont of gyms. The best team In the world. Steph, Liz, Lu, Katie. Lets put it this way, i’ll get on a rocket to mars with them.
01 August 2021 20:32
Right from when we walked in to check out the space, my partner and I were so impressed! Rui was so helpful in helping us get signed up and explaining all of the perks we get by being a member. I am loving trying out all of the different classes they offer! The space is clean and makes me feel so motivated. Im very happy we signed up!
30 July 2021 15:10
I've been a member at Equinox from day 1 and recently I have been blown away at their proactive Covid-19 response. From additional spacing to constant sanitation of equipment, they have really ensured the safety of all of their members and staff.

I would recommend this gym to anyone in the market for a new place to work out! (Special shout out to JEN the membership advisor for always going above and beyond!)
24 July 2021 11:21
I've been to many gyms before but Equinox is by far my favorite. I just recently joined and so far I have an awesome experience. I am glad that group classes are back. From solo work out up to the group classes, all have been an amazing experience! Gym equipments are always clean, even the shower, everything top notch.

My advisor, Aiden Paré, is also a great help from the beginning up until now, he is reaching out to check my experience with Equinox. He was quick to answer all questions and concerns that after the quick tour, I immediately signed up! That's how awesome he is, so for anyone who wants to be a new member in Equinox, Aiden Paré is your guy!
22 July 2021 9:28
Amazing space with lots of equipment! The staff is very professional. I signed up through Aiden, and I find that he is always available to answer questions or address concerns.
They offer a great section of classes that you have unlimited access to. The membership fees are a bit steep but I think you get what you pay for and its definitely worth it if you take advantage of everything they have to offer.
20 July 2021 6:14
I joined Equinox October 2020 and I had never truly worked out properly at a gym before so I was nervous/self-conscious to start. There was no reason to be because as soon as I had my tour from Aiden Paré, I knew this was the gym for me. He was super welcoming, informative, had answers to every single question I could possibly think of and was a huge reason why I joined EQX. He makes sure to email or text every once in a while to tell me about promotions, events, etc.and is always extremely friendly when I see him at the gym!

I love that they have such a wide variety of classes, so much equipment and space, have been so amazing during this whole pandemic, and the cleanliness is next level. I could never join another club now that I've had the EQX experience.
11 July 2021 15:12
They charged me automatically during pandemic while account was freezed! Without any notification or anything
11 July 2021 6:29
I would give Lu a five star review, due to her professional and friendly response.
She share very detailed information for my friend who are interested in join Equinox. They all love her.
03 July 2021 15:31
Great gym, good atmosphere and Aiden always answers any questions I have. If your looking for a fitness community this is the place!
01 July 2021 12:42
I've had a great experience at Equinox. Aiden has been so great and accommodating. I would for sure recommend.
24 June 2021 11:05
Rui was super professional and friendly! Made me feel so welcome at the club from the second I walked in. Couldn’t recommend him enough:)
23 June 2021 22:24
Aiden introduced me to the club and has been super helpful. Customer service is definitely up there. This is an amazing gym and experience
16 June 2021 14:38
Equinox is such a great facility. Rui is the best he is so respectful, kind, and a king in every way. If you ever get the chance to go make sure to say hi to him and he will make you feel so welcome!
24 November 2020 9:15
During the covid pandemic, gym is the last place you want to be but.it is also the place that can get you out of your chair and get you moving.not to forget those feel good hormones!

I see Equinox do just that without compromising your health. With so many safety precautions in place (social distancing, masks, frequent sanitization), it is a great place to work out.
17 November 2020 16:33
Signed up a week ago on the basis that would have 2 buddy passes per month, told today that though I do have the buddy passes I can use them because if covid.bad business practice
17 November 2020 5:05
Extremely busy between 5-7pm every day during the COVID. There's an app which you have to book before you go but it is just for formality. Seriously guys if one of the members got covid everyone gonna get it.no social distancing no nothing! I took a picture but maybe for privacy I won't share it but I will definitely sent it to the headquarter.
08 October 2020 1:07
On the surface it’s a nice gym. Beneath the surface, this is another money grubbing gym that only cares about its top line. Oh, it’s major shareholder is also a major trump supporter, if you’re into that. The whole non-communication about the covid exposure is just, well, I guess something trump would do too. So I guess we all shouldn’t be surprised.
29 September 2020 9:02
Absolutely terrible gym! A covid exposure was reported at the Vancouver location and there was never any public statement made regarding this possible exposure. Emails were not sent out to the members and the gym remains open and operating with many members uninformed. This kind of conduct is irresponsible and vile. They care more about their reputation than the health of clients.
21 August 2020 14:23
Once you are an Equinox member everything other gym will be sub-par. Excellent facilities, equipment is always maintained, cleaned and replaced as necessary. I personally have a great coach at this location Michael Goodfellow and he's a next level personal trainer that will get you great results. The club is managed by the outstanding Liz Jacobs who pays attention to all the details along with her superstar training manager Roxy Rowe. They are a world class team running a first class club.
10 August 2020 23:50
This club takes trainig to a whole new level, totally worth the membership fee if you use their classes regularly. The combination of classes is so complete you do not feel like you need anything else in your trainig routine!
Classes offered include: Boxing, Running, Spinning, Barr classes, Crossfit training, Pilates, and Great Yoga classes.
All in addition to over the top services and amenities.
23 February 2020 23:19
I’ve had the opportunity to try out a few Equinox locations globally and all I can say it this location does an amazing job of making you feel like family. The change rooms are always clean (great cleaning staff extremely attentive), the front desk are kind and get to know you by name if you are a frequent, the classes are varied so you get a mix of everything and last but not least the instructors are very attentive. Only cons are that the main lobby can be cold but that can be fixed with the right gear and classes do fill up quick so you need to make sure you book as soon as they become available. They need more locations in Vancouver!
08 February 2020 18:01
Someone stole my boots from locker room. So I reported file and they told me they will give me a call.but no one call me so, I needed to call twice to just make phone call. Their answer was they can’t find it. My boots is long length which mean no one can carry with the bag. I think someone wear it by accidentally or intentionally. I was at the gym form 1hour and 30minutes. SoI think It’s pretty easy to find who wearing same boots as me for 1hour and 30minutes And there is a Camera at front door. But they just said they can’t because it’s not something like I got injured or anything it. It seems they don’t take it serious. I feel really unfair what happen to me and so furious about their attitude. Of course this gym is not safe because they can not do anything from stealing which means more serious crime can happen.and they won’t do anything. Also told them that I want to cancel the gym but they said I can’t.
29 September 2019 13:42
If there is 0 star, I would rate 0. The people who work here all pretend they are client-centric and flexible when they take your money but when you want to withdraw, they find every way possible to make you pay more. Borderline scam business, beware of putting your CC info because they just charge you what they are not supposed to without telling you. Vile experience and fake people who do not deserve luxury standard. Will be voicing this with Office of Consumer Affairs.
31 August 2019 3:39
Great facilities and very friendly staff. Not sure why this place gets so much hate, It's a wonderful place.
19 August 2019 7:44
There are some good things about this gym but they don’t outweigh the cons, the eucalyptus towels are amazing & change rooms are nice, includes a spa and both a dry and wet sauna, there’s quite a few showers. But I’m the morning and evening and even lunch this gym is constantly packed like there is no downtime in my opinion I do believe it’s worth the price considering the variety of classes you can take but you need to be on to book that class right away.the service was alright but the personal trainer provided didn’t really impress me and he was extremely pushy.in my opinion go somewhere else. There’s just too many members here.
14 August 2019 19:20
Terrible customer service, it's more for show than for any actual functional use. Pretentious, snobby, and incompetent staff and similar customers. Not only is it overpriced but you can get into a better gym that treats you better. I would definitely not recommend this place to anyone.
06 August 2019 23:19
Mixed lot, like most gyms. To start with the good - the staff are generally pretty friendly, the locker rooms are nice and you don’t need to bring a lock. The eucalyptus towels etc. I appreciate not having to bring anything with me to the gym. The maintenance staff are amazing and do a fantastic job of keeping everything clean.

The trainers you see on the floor are your typical mix. Some seem great and knowledgeable, others.less so (note - I don’t use personal training so this is just based on observation of what they’re doing with their clients, whether they do the exact same program with every client or mix it up, if they’re correcting their form, etc.) They do usually have one trainer floating around which is fantastic - so you can ask for a spot or if you need some help with equipment, questions about your form, etc. It’s great resource to have.

Have never taken a class there, so can’t comment.

The weight floor is small. Not a whole lot of equipment, but they have the basics. It would be nice if, for the membership fees, they could put in some interesting or new equipment like a reverse hyper, or glute drive, or anything. The upside is since they don’t really have a focus on free weights, there’s never a wait for squat racks.

I mainly come to the gym because it’s btwn work and home and not too far off my bike route, so it’s the convenience factor.
02 July 2019 10:08
Madison Proznick keeps sending me unwanted marketing emails despite I wrote several emails to explain why I did not wanted to join their program. My last email was clear and polite. "Please, remove me from your mailing list". She still continues sending marketing emails.
Reasons not joining:

However, after doing some research, I realized that this is not the type of club I am looking for.  

Below are the reasons:

1) I was mainly interested in some classes (not the facility), but I learned they are mostly full and extremely difficult to get into

2) The club requires me to sign a year agreement and I am looking for a 3 months trial. If I like it after 3 months, I wish I had the option to continue my membership

3) The price is too high considering that it will be very unlikely that I can sign up to the "popular" classes that I was interested in. It would not make sense for me to pay extra fee of membership (compared to other similar fitness clubs) for nicely scented towels and shampoos.

4) No swimming pool, cheap limited machines
24 June 2019 4:08
I’m a new member and I’ll say this without hesitation: these guys run an excellent show. The classes meet you at your level and push you further. The trainers are motivating and have gone through extensive training. There’s programs in place to tailor training to your specific goals and the process is seamless. The app is awesome and makes it brainless to schedule on your workouts and check timetables as well as get access to other health and nutrition info. There’s a lot of beautiful people here that can make it slightly intimidating - but you’re beautiful too.
The standards of cleanliness are incomparable and my favourite part: the chilled eucalyptus scented towels! Bliss.
23 June 2019 20:53
Best gym downtown Vancouver, easy. Everything is clean, training is on-point, super friendly maintenance and desk staff, and great management.

Great selection and layout of equipment, plenty of benches, good number of dumbbells. Classes look legit from the outside but I've not attended personally.

Did try to get a day pass during a work trip but never got a call back, that's totally on the Tyson's Corner location however and I can't fault the Vancouver folks.

5/5 - highly recommend

Adding an edit: Been training weekly with Michael, his workouts will destroy your body in the absolute best way possible. Michael is also exremely knowledgeable around physical fitness and I've learned so much these past months. I cannot recommend him enough.
29 May 2019 15:22
Since I am very new to the world of working out, I knew I needed some place special to inspire me. This is it. Love the atmosphere, love the classes. Employees and trainers are very helpful and friendly.
02 May 2019 19:20
Extremely expensive and honestly, it's not worth it. This is a place to show up, not to workout. More of a symbol of status for Vancouver's snobs.
13 March 2019 4:02
Someone by the name of Coco Cali made a comment here stating:
"I was spoken to like a piece of trash and discriminated against by the general manager. "

This is a five star review to counter her one star review for her failure to understand the word discrimination.

I have spoken on the phone with the team here to get information and they were most helpful in answering all of my questions.
12 March 2019 9:07
I was spoken to like a piece of trash and discriminated by the general manager Liz when coming back to the club to rejoin happily and friendly.
Liz had me come in the office with another colleague and planned out an aggressive way of speaking down to me and trying to push me away from joining she seemed to have a chip on her shoulder from me complaining via email about the fullness of classes the year before when i was a member. She stated that this is a private club insinuating I was not welcome there at all which is the most disgusting behaviour I have experienced. She should check herself and maybe its time they find new happier management that wants to create money for the equinox brand.

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