Escapes.ca

It's a great site. I have been booking all inclusive holidays with them for the last 10 years.

Manju was excellent to communicate with, helpful, easy to reach, and professional. Thank you Manju!

This is a 2 star review rather than a 1 star because we did actually make it to the destination for our wedding. The resort itself was lovely. If anyone is reading this - skip Escapes.ca and book a flight / hotel bundle directly. We used Grand Sirenis Riviera Maya Resort & Spa + Sunwing.

Our Escapes.ca agent was Alex. When we first reached out to her, she was quite friendly and seemed to be knowledgeable. The trouble started later.

The information we received from her was incredibly unclear and communication was extremely poor. For example: one of our guests was almost dropped from the bundle 3 months after the deposit was made because we "exceeded the number of rooms" which were set aside for us. I could go into details, but trust me that this room limitation was poorly communicated at best.

We didn't have all our guests flying out of the same airport. Originally she assured us that she could help secure other arrangements for those guests, but in the end she could not and recommended those guests buying their own tickets. After weeks of back-and-forth discussion about guests which required alternative flight requirements, she told us that we would need 10 people from a single airport in order for her to help make arrangements. I'm not sure why she thought that was applicable for us. Perhaps her communication was written by ChatGPT - there were always a lot of words, but she rarely answered the questions.

The wedding website was also extremely poorly formatted.

We had to find out from a guest when the the flights were, she failed to notify the bride & groom when that information became available.

She seems nice enough, but not very good at her job (at least while dealing with us).

This was my first experience with escapes.ca and I am delighted with the service and expertise they have provided. I have been particularly pleased with my travel agent, Manju. She was a pleasant and upbeat person who went above and beyond in customer service. I highly recommend this company.

Excellent customer service. My Agent Nancy was very helpful. I recommend this website without any reservation.

It was easy to do the purchase, nice to receive a phone call asking if it was me and not someone else trying to use my credit card. Thank you

Very professional, efficient and reliable customer service! My calls were answered immediately and my emails promptly replied. Great deals and user friendly website! Highly recommended!

This has been my go-to site for years. No hidden charges all on the up and up. What you see is what you get. Great deals!

I’ve been dealing with Charity for over 15 years she is amazing at what she does and always deals with any and all of our concerns no matter how big or small they may be. She really seems to genuinely enjoy her job and everything she does for her customers. She listens to our input and provides great feedback so that we always get amazing holidays at the best value for our dollar. Great job Charity! Keep up the amazing work you do. Your amazing!

This was our first booking through an agency for our wedding. We used Shelley Elkas and she was beyond helpful. In the beginning I warned her I have some pretty intense anxiety and control issues and she navigated all my worries with grace and understanding. I know having a backseat planner is never easy.
If you have anxiety, she understands it and caters to you in a way that will calm you down. Some people can be impatient because they don't understand.
We had a few bumps in the road and Shelley fixed all of them for us. Even during check in at the resort we had issues and I left her a voice mail to call me back asap and within a minute, I received a call and she was working with the hotel immediately. Throughout the whole year of planning, she would also reply after hours - something we totally didn't expect. (ABOVE AND BEYOND is the best description)
Before departure she even would send me reminder emails to breathe and relax, since she already knew I was stressed out. Those little gestures meant the world to me because I forget to do that when I am anxious.

We definitely will be using Shelley in the future based on how thoughtful she was.

We have booked many vacations with escapes.ca as far back as 2003 never any issues, finally back traveling again and booking was once again a breeze. Shelly F
helped us along and answered any questions. Have always been happy with escapes

Shelley has been an absolute dream when it comes to assisting to plan our destination wedding. She keeps us up to date with with any information she gets from third parties, and she’s been wonderful thus far.
Thank you Shelley!

We have used Escapes through Nancy for many years, always helpful with our flights and holidays we have booked.

This is Best of the best web sites to book your Next Vacation.
I have used it many many times in last 10 years and find it the best in every respect. They provide best value and service.