Olivia is very helpful throughout the process of booking my wonderful cruise. She had given me many suggestions and follow up me with phone and email days before my cruise and make sure I have the correct information. The cruise had changed my cabin without letting me know and luckily she had notified me just the day before the cruise day. Also one of the Expedia excursion had cancelled due to the weather, she had helped me followed up with the office and got my refund back in ease. I really appreciated the service of this location and would love to book with her and her team again. I know many people prefer book the trip by themselves online but having an agent around really give you a peace of mind.:)
We have used Olivia Lopez at Expedia Cruises for booking our past 3 cruise vacations. She has been super helpful with answering any questions and is always quick to assist with any issues that arise. She and her team offer a great service, often with great incentives to book with her. I was referred to her by my mother, who also uses Olivia's services for much of her travel, which have included cruise and non-cruise vacations. I would not hesitate to recommend her services to friends and family.
Expedia Cruises rep Jose Lopez organized a great trip to the Riu Resort in Puerta Vallarta for us. Everything went very smoothly, flights worked out well, and the resort was great, we were very happy with the service we got.
Olivia has helped me plan our cruises in many ways, including settling past billing issues with a specific cruise line. Her patience, friendliness and knowledge of the industry are the reasons why we always go to her for our cruises.
Michele helped us plan a family Alaskan cruise. It was fabulous. Seamless getting on and off the ship. The food was delicious, the scenery beautiful and the ship entertainment top notch.
Our agent Michele took care of every detail for our family cruise. It was our first cruise and she made the time to explain what to expect and how to maximize our experience. The entire process was enjoyable!
Bonnie Game of Expedia cruises is very knowledgeable and gives exceptional support and advice. When I was having problems with the Princess app she helped me fill in all the information that was needed. She is also very prompt in answering all the questions I had and always goes the 3xtra mile to make it happen. All of my friends were so jealous that Bonnie got us a good deal with the Princess Plus package. I truly cannot thank Bonnie enough! She is truly an asset to Expedia cruises. Good job Bonnie!
Mr. Jack Wong has been our "go-to" person for many years when playing a trip. He has assisted us with plans for Alaska 2016; Greenland 2017; French Polynesia 2018; Japan 2019 and Alaska 2023. Unfortunately, the Japan cruise was cancelled due to COVID. The rest of the trips were very well planned by Mr. Wong and were everything we could hope for and more.
Mr. Wong has always been courteous; thorough, and promptly responds to requests. He is very knowledgeable about the industry and knows when to press beyond what we would think to ask for. I was delighted that he was still available to help plan the 2023 cruise. Once again he went the extra distance in assisting me and I hope he will be available for years to come.
Bonnie has alway Given the best advice supplying us with best deals going Even when I try finding great last minute deals for cruises etc. She is very knowledgeable and easy to talk to Expedia cruises is first rate and first class.thanks again Bonnie. Edward
I booked a last minute cruise through Expedia last Sept. Ellen Olivares is very kind, knowledgeable and accommodating. Infact I booked again a cruise for next year with this company. Highly recommend
My experience was amazing. They were efficient and fast for responses. Bonnie recommended what to see and was really great to work with. Highly recommend!