Fabutan / Hush Lash Studio

They are clear and kind in their communication (through phone and irl) and I liked the cleanness of the place and the possibility to park in front of the door, there's so many spots.

I wouldn't really go here for your first time lash extension. Lash tech B did not really walk through the process very much, one or two lashes were too close to the lash line, and lash extension after care was not discussed. After care information was sent via email 2 days after the lash extension application.

I go here once or twice a week and the staff are amazing. Super friendly, they must be a good team. Always happy no matter how busy they are.

Never a bad experience when I go in for tanning, eyelash extensions or red light ect. The most friendly staff, the sweetest owner and overall been nothing but happy with my service I get!

Someone parked in the handicap space without being handicapped or having the card thing to display. When worker inside was approached their response was “it’s not our problem. Terrible attitude.

Have been to few places in town for tanning. Was impressed by the quality of the beds/bulbs. Good results just after 1 session

I have been using fabutan for their spray tans for roughly 8-10 years. This most recent visit the bed malfunctioned and didn't spray correctly. Was glitching and spraying towards the door for part of the tan.missing large portions of my body. I was pretty upset but politely told the girl at the desk and asked for something to be done. Advised what was happening and told her she might not want to use the bed until it's looked at
She told me to go home and shower and they can get me in on the north shore today. I explained that I live outside of town and don't have time to do that and was quite upset and would like someone to call me. To say the front desk girl was rude and combative was an understatement. I later received a call from the same girl saying the cartridge in the machine was empty and thus I received a full tan and theirs nothing they can do. After some back and forth she said I can come prove my tan was bad tomorrow in person and they may give me a credit on file. Zero empathy, wasn't listening to what I had to say, was just working her hardest to end the conversation. I remained calm but ended the call so frustrated.

I wake today to a really poorly done spray tan, planning my outfit and knowing I now need to go deal with this extremely rude person to get a credit for a spray tan. And somehow cover the patcy mess I'm dealing with. I've decided it's not worth it, arguing for a 40 spray tan isn't worth my effort and the owner obviously doesn't care enough about customers to do anything. Disappointment is an understatement, have been using them for years with no issues and when I require customer service I'm met with easily the rudest person I've had to deal with in a long time. A credit on file would do nothing for me as I never plan on using their services again so why argue.

There are other places in town that offer a similar product. If you are looking for a spray tan, I emplore you to look elsewhere.

I have never spray or airbrush tanned before, but I had a photo shoot on the weekend. So I went in and talked to the girl working and decided to go with a spray tan. A week before my shoot I went and had a spray tan at the north hills center location. It turned out awesome. I tried to book it again a week later and the time was booked that I wanted so I booked for the hillside location and the girl was so helpful and kind. My color was so perfect. Thank you

Bryanna did such an amazing job on my eyelash extensions. She was very precise, clean & considerate. I will definitely be returning for a fill:)

I was there today and I had an amazing experience! I can't wait to go back and get some more sun into my life.
It was clean, service was perfect and friendly! Thank you

Both locations in Kamloops are really good.the owner and the staff are wicked! (only thing to possibly improve is adding stand up type ;)

What can i say Fabutan is entirely thee best tanning salon. I've been tanning there for a really long time and I always, always get amazing service and all the girls that work there are total dolls, such nice people.the lady that owns both salons in kamloops is also amazing herself. The bulbs are always changed regularly so you actually get what you pay for. Try it, I guaranteed you will leave feeling and looking incredible!

I can’t express how disappointed I was at this location today. I’ve been a loyal customer for over a year and everyone that I have met there has been wonderful except this one girl - Kelsey Altwalter working at 6: 45pm on Nov 14th.

I was in earlier that day with a wonderful lash tech, Taylor. When I was paying I told both Taylor and Kelsey that I was considering coming in later with a friend. I explained I have an event to go to and I’m uncertain when the event will end. They told me that there’s no clients until 8pm for a spraytan so it wouldn’t matter if I’m late. So I’m like okay why not then put my friend and I down.

We arrived at 6: 45PM and Kelsey Altwater said neither of us can get a spray tan because we are late and that we are charged with a no show fee. I was not told of such policy before they booked me in. If I knew there were such policy I would have not scheduled a spraytan because I wasn’t sure when my event would end.

During the entire conversation she was incredibly condescending and cutting my friend off. She was also shifting blame on another employee and the computer etc. She just won’t apologize or take responsibility. She continued to escalate the conversation by giving my friend and I a lecture on the importance of business and what business means.

We would completely understand if she politely apologized for any confusions/miscommunications and gone another day. During the entire 30min of our conversation no customers for spraytan came in, which she claimed was right after us. She could’ve used those “revenue making time” (as she claims) and let us in and all of this wouldn’t been an issue.

The way Kelsey Altwater handled the situation was incredibly immature and unprofessional. They should not have a person like her as the first point of contact for customers because I can say for certainly that my friend and I will not go to any Fabutan locations because of her.

The lady is very friendly and nice. My lashes look great. And they where very willing to fix an error.

I've been going to Fabutan for years. The staff are extremely nice and make you feel comfortable. There bulbs are changed always, and it's very clean. Hours are great to!

I have tried other tanning stores.fabutan has to be the best!

Their staff are also highly knowledgeable about their services, eye wear and lotions. Would highly recommend Fabutan!

Staff are always polite and helpful. I have visited Fabutan over many years and have never had a bad experience.

I live in Vancouver and travel a lot for work. I stay in Kamloops quite often and I am so glad I started tanning with Fabutan. Since I travel a lot it makes me very happy that I can use my minutes at any of their locations. Their staff are also highly knowledgeable about their services, eye wear and lotions. Would highly recommend Fabutan.

The store is super clean and great staff I've never had an unpleasant experience at any fabutan other than this one time last week when I had the unfortunate pleasure of meeting this young lady I dont know her name.

Theres a redhead that works there that I had the pleasure meeting as she gave away my appointment had a metal breakdown and freaked the heck out.
She was very unprofessional all she had to do was say sorry but a bed just opened let me clean it and get u in nope that never happened she wanted to cry and freak out while I stayed 100 percent claim I think that made it worst for her.and than when i asked for the management she told me that she couldn't give out that information lol but hes at the other store.this young lady needs to be buddy shifted for a while zero customer service skills. It was like dealing with a angry two year old

I wanted to leave a great review for this amazing place and then when I saw a bad review on how 'filthy' the beds are, I knew I really needed to write one. Fabutan is fantastic. I have been tanning with them for 12 years and 3 times a week. Their beds and salon is beyond clean. The staff is extremely respectful and truly care about what the customers have to say. Not to mention, the staff are beyond knowledgeable about their products. I love that when i'm away that I can tan at any Fabutan location, it is extremely convenient. Would never tan anywhere else.

Wish I could give 0 stars. Busy, not enough beds to keep up with the crowds, FILTHY beds, barely wiped at all, you can see the smudge of sweat when you go in. I got tinea versicolour from tanning here due to dirty beds and the staff not cleaning them thoroughly.not only that, it’s really annoying that every time you walk out your asked “ how was it “ like, if it’s your first time tanning there I’d expect that to be asked but after 150 times I really don’t need to be annoyed with the same question, pretty sure others would agree that you just want to walk out with a simple thanks, a smile, or nothing at all.
I still have minutes here but won’t be going back. I probably would’ve used up my remaining minutes if they had a stand up so I could avoid the dirty beds but of course they’re too outdated to have options.