Fantacity

No customer service in this place, the hostess are so rude as they were doing you a favor, there is no place that worths to be mistreated, many places better in this friendly city

If you have any kind of deep voice, this place is not for you. Also, the service was terrible. 10 minutes before our time was up, they came and took the controller. 5 minutes before our time was up, they turned on the lights and exactly 2 minutes before, they came in to take us out in a very rude manner. Would not go again.

This is my go-to! Prices are reasonable compared to most places elsewhere, good song selection and easy system to navigate for queuing songs. Associates do their job kindly and w a smile (sometimes lol) i recommend this place to everyone going in groups of 2-5

In the ten years I’ve been here, I’ve noticed two things. We will gladly line up for 1+ hours outside restaurants for food and gladly accept mediocre Asian food/services. I can’t believe this place has even a 3.5+ rating because even I felt some second hand embarrassment for how shockingly “retro” this place is. The front desk/lobby/bar area felt empty, bare, and frankly uninviting. The washrooms are third world, and there wasn’t even air conditioning in our room. Anyone who has been to karaoke knows how quickly a group of passionate singing people can heat up a room. Most embarrassingly, however, is the karaoke system. With no touch screens, you order songs by looking it up in a book of number coded songs (like yellow page) and entering the code though a book sized keypad full of buttons. I’m not sure what World War Two supply room they retrieved this telegraph-era technology, but even a third rate city in china back in 2010s used touch screens and modern software. There was no option for original voice track (because everyone can obviously find the key of the song from memory), the dial for mic echo was decorative, and, worst of all, clips of natural geographic was used rather real music videos. I found myself singing along to Paul McCartney and some of the greatest expressions of humanity while looking at clips of hippos.

Sucked! Could not find! We’re from Surrey stayed in a North Van Hotel … Saturday night looking for keriokie… drove around and around for an hour. NOPE No Such place

Overpriced and they will kick you out not a minute past your time after interrupting repeatedly to let you know there are 10, then 5 minutes left, then last song as they take the controller away, even if the rest of the rooms are empty and it’s well before close. Staff are annoying and song selection is very limited, missing classics even though they have a few new songs.

Place was nice but service was terrible. We said we were going to be there for an hour but like before it was up we were planning on adding on one more hour. The lady that was working there just went in our room not saying anything and just snatched the remote and song list. The man working there was no different too, when we decided to pay for the next hour he just handed us the paying machine and didn't even reply when we said thank you. Overall bad experience and wouldn't come here again

This place has great music for karaoke, but the pizza is legit just frozen pizza from superstore.for $17

I always have a good time at Fantacity. They have a massive song collection in a variety many languages.

Private room is great but prices are crazy. $40 for a pitcher of beer. I won't be going back anytime soon but on occasion when you want to belt out your fave songs (they have a very large library) in a private room with just your friends it can be worth it.

EDIT (Jan 2023) :
Booked a room for my friend’s birthday and we had a super fun time! Staff were nice and accommodating when I was booking and unsure about how many were coming. Much better experience than the last time I was here! The only thing is that the “start” button on our remote wasn’t working so we always had to wait for a song to finish or slowly skip through the tune if one came on that we didn’t want. Other than that though, no complaints.

Feb 2022 (1 star) :
Had a great time until we realized we were charged extra and given no refund for a miscommunication error on their part!
We had originally booked the room from 10pm until 12am but were having so much fun we decided to stay longer. We were allowed to extend until 1am, or so we thought, because we were asked to leave at 1am. Only to find out later that we had actually paid to have the room until 2: 30am. When we asked for a refund they refused, stating that they give no refunds. I understand a no refund policy had we decided to leave early ourselves, however, in this case we had been kicked out by the staff? Makes no sense.
Would love to come back if this were resolved because it really was so much fun! But being overcharged just left a bad taste in our mouths and my group would rather support another place with better business practices. Too bad: (

Terrible, rude staffs and overpriced for the old karaoke system and drink.
When she announced 10minutes notice, she started to clean up and took over all (Books, machine, drinks which I was still drinking) I couldn’t sing the last music because she stayed in the room for cleaning everything and disturbed us for a long time.

Haha, the level of customer service is truly ridiculous.
The conversation they had when Centipede sent them to the big room and went to get water was that they wouldn't let him continue. LOL.

Great vibes! We didn’t get a reso but still was able to get in on a busy Saturday night after a short wait. Unless options of songs

Definitely will be back for sure. Service is good and friendly. You order at the bar and they bring it into your room which is condusive to karaoke. Room was clean and system easy to use. I share others' complaints about the food though. It's not that we had to order food, it's that the $17 pizza was plate-sized and nothing to write home about. Spent $600 for 5 people for 3 hours but that's a lot of shots of course. You should try it here, it's good. We made a reservation on the day and extended 1 hour.

I always have a great time at Fantacity. They have a massive song collection in a variety of languages. The snack and drink selection is also pretty good, and you can rent tambourines for a little extra fun.
There's a room large enough for 20-25 people and they even have a feature to shorten songs, which is really great when you have a lot of people and songs to get through.
Last time we went we had a group of about 15 people. We generally book for 2.5-3.5 hours and time just flies!
The private rooms are very clean and the displays are high quality. There's two mics per room so friends can sing along.
Excited to try their new location when it opens.