19 November 2023 9:16
Chandani help me today at the store she was wonderful, patience and very helpful. I usually come to this store for my inquiries today I have best experience with her
06 November 2023 5:14
I have received an amazing customer service experience from Elnaz at Fido in Capilano Mall. She was very pleasant & happy to assist, she addressed the issue and resolved it within 5 minutes. Thank you Elnaz & Chandahi for your assistance!
05 November 2023 13:46
Chandani gave me great customer service, helping me transfer everything over to my new phone and making sure everything was updated and working exactly like it was when I walked in the door. Exactly what I needed. She’s an excellent ambassador for Fido!
05 October 2023 2:32
They are such a amazing team and persons thank you so much guys Chandani and Shivam you have amazing heard and experience
18 June 2023 23:21
I'm a newcomer to Vancouver, I had one of my best first experiences at Fido store in capilano Mall with Elly,
She is too patient to serve the customers, also tried to give us good offer to buy the plans that we have been looking for.
Thank you so much Elly
25 May 2023 15:16
I had my first experience of getting the plan on my phone in Fido store with Elly,
I appreciate her patience and calmness to give us the best that she could.
I will introduce her to my friends, to have the best offers from her if they are looking for someone with good service customer.
Thank you Elly for being kind
10 May 2023 11:18
I had the best experience with this branch today.the advisor, Elnaz, was so thoughtful and professional.she offered the best plans for me and helped me choose the best as an uninformed newcomer. I am deeply satisfied with my purchase.huge thanks to Fido and this great staff member, Elnaz!
08 December 2022 3:30
Im very happy with this store specially Tina who helped me get my new phone today. Very good customer service
29 October 2022 12:55
Thanks to Tina and Chandani for helping me set up my new phone. I highly recommend this store, gret customer service
10 October 2022 0:01
I like the attention of Tina, she explain very good everything and be patient with to understand everything in the correct way, also she respond my question easily and explain me until I understand, she was kind and I see the company is cheap and good at prices or promotions.
04 August 2022 10:00
I realized that my sim-card was second handed, it had a pre owner and due to that I still receive calls and texts from the ex-owner's family on my WhatsApp. I don't want to even talk about the speed of internet they provide, in a nutshell it's a disaster.
11 June 2022 21:14
I was very happy with my plan and purchuce at fido in Capilano mall. Tina was very friendly and helpful she let enough time to explain all promotion they offer I totally recommend her because she is very caring.
13 February 2022 13:13
Tina was very helpful and friendly. She did her best to help us find the best service and cell phone we needed.extremely recommended.
07 February 2022 17:18
Thanks to Tina for helping us set up our phone. She’s very patient and good in customer service
23 January 2022 14:26
Thank you so much dear Tina everything was perfect with you I'm so happy with my new plan and lovely phone
22 January 2022 15:47
Thank you so much dear Elnaz for your service I appreciated that and you are a good représentant
22 January 2022 1:42
Excellent customer service and promotions offered by Tina. I highly recommend her. Good luck Tina
20 January 2022 17:45
Tina is so nice and helpful. She’s helping me with my fido account for over 3 years and always giving me a best deal.
19 January 2022 18:02
Great customer service, Tina got me good deal on a new iPhone mini and kept my monthly phone plan credit. Really appreciated that and the quick service.
18 January 2022 19:02
Elly at Capilano Mall store in North Vancouver was phenomenal she gave us exceptional customer service and explained everything so clearly to us and it was an amazing customer service experience.
We were here to get my aunt who is a senior on a new plan and Elli was awesome. It was a pleasure to deal with her.
17 January 2022 5:43
This Fido shop is very professional and good place to make your plan or do Sth else. Tina is a very kind and helpful assignment.
15 January 2022 5:58
Tina was very helpful and she provided the best customer support when we were in the store. Thanks Tina!
05 January 2022 21:05
The promotions in addition to accessories was of high quality. The staff was extremely well behaved and respected. The lady's who do our service was Elnaz and answered every question that we made. All in all I highly recommend to use fido.
04 January 2022 19:23
Staff are very friendly and knowledgeable. Specially Tina which helped me set up my phone today.
01 January 2022 0:10
I visited Fido store at CAPILANO mall, I was assist by Tina at this location to get a new number. She was very patient and knowledgeable, explain all the details and help me with my new account. I am definitely coming back to this location and recommend her to my friends. Thank you Tina
30 December 2021 7:28
I will appreciate of Tina a staff member of Fido store Capilano mall, I had so much difficulties with my iPhone and she helped me as fast as she can and also helped me to buy the new one and quickly connected to my new iPhone, I think Tina is the best in town.
Thank you Fido to have experienced staff.
29 December 2021 12:31
I had a wonderful experience with the store. Thanks Tina for her friendly suggestions and helping me for my purchases.
27 December 2021 9:18
Elnaz is one of the best person.she is really helpful and supportive and gave us great quality services.
22 December 2021 17:53
I’ve been a Fido customer at Capilano Mall for eight years and I believe one of the main reasons is the professional and great customer service of Tina. She is smart, very knowledgeable of all deals and updated informations she delivers to customers are super valuable for making the best available decisions. She is what you expect from a dedicated and skillful sales person. Today I left the store super happy again with the great service I received. Thank you Tina!
20 December 2021 16:19
Elly was really helpful she gave me good advise to pick up the right device and plan and lots of discount!
15 December 2021 13:56
I have been dealing with Fado for the last 15 years and I am pretty satisfied. Moreover there is a representative here in Capilano mall Whose name is Tina who is the best person ever in Fido. For the last 5 years. She has given me the best customer experience with understanding my needs and their possible beast deals. I’m picking up my 5th IPhone with her today and still she is trying to find the best deals ever. I recommend Fido and her to all my friends family and you that you are reading it.
11 December 2021 20:19
Elly at Fido Capilano Mall gave superior customer service. She went over and above to take care of me and make sure I had everything I needed. She was courteous, helpful and patient.
07 December 2021 12:52
Very friendly and kind staff, Tina is always helping me with getting best deal from fido. Great customer service.
02 December 2021 21:10
I was blown away by Ellys customer service and pretty much setup my phone with no issues.this is by far the best customer service I've had in a long while. Thank you Elly
28 November 2021 15:43
That was a great customer service experience with them, and I want to special shoot out to Tina cuz of her nice and friendly welcoming and her professional attitude!
Keep it up
19 October 2021 13:06
The customer service was great, fast and efficient.elly was a great help, since i am new here she helped my suggesting my plan and everything
22 March 2021 7:04
I'm writing this on behalf of my dad for Elnaz at Fido Solutions in Capilano Mall, North Vancouver. "Elnaz was soooo friendly, patient and helpful. Amazing service and attitude, and I definitely recommend her to anyone. Thank you so much Elnaz! "

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