Firehouse Grill

Thank you for accommodating our hockey team and parents! Everyone enjoyed their food and service was great!

We stopped here on Friday night when we were in town. The restaurant was a few minute walk from our hotel. My wife loved her fish and chips. I loved the local take on standard sushi rolls. The service was great as well.

I was disappointed with the overall layout and decor. It was not what I was expecting with overall attitude of the waitresses and general service. Meal was so so.

Everything was really salty. I like salt, but this was over and above. Maybe just the day we went? My husband was brought the wrong beer. My mojito was good.we paid $150 for lunch for 3 people.

An American-Japanese fusion restaurant. They specialize in deep fried food. The shrimp tempura and wings are absolutely delicious. The sushi though, had too much sauces and I can’t really taste the raw fish. The place is a little pricy too, but the friendly staff and atmosphere made up for it!

Ordered half-size Classic Jambalaya; a decent size for one-person. Chops / garnishes of onion, celery, pepper representing Cajun's Holy Trinity (onion, celery, bell pepper) were present. Chicken was moist and juicy, as well as shrimp. Chorizo sausage was on the right spicy level, not overpowering. Rice was on the slight wet / saucy side for my personal preference. Corn muffin has bits of corn on it and a slight on sweeter side. Balanced proportion between rice, sausages, chicken, and shrimp. Fresh tomato cuts for toppings / garnishes. Overall I would recommend this dish to anyone either trying Creole for the first time or already having affinity with the cuisine.

The food is quite expensive but it’s really good. Service is average nothing special, takes your order brings your food and drink.
I can see how people would like the Atmosphere but I honestly found it to be quite loud.
All in all it’s a nice place but I wouldn’t go back again, not for me.

The restaurant doesn’t look like much inside more like cafeteria BUT the food was AMAZING! If you looking for something unique and tastes unbelievable - this the place! Service was great and friendly!

Awesome service. We ordered their fish and chips and a burger to go. It was ready right on time and still hot when we got home. Excellent food and polite helpful server.

We’ll be eating in next time for sure!

Servers were friendly and the food was good, but we waited over an hour and 15 minutes for one single roll of their sushi. They never did mention how long the food was taking, and it was not very busy while we were there.

Food was good, great presentation.

Server was clearly new and didn't know the menu. The food wasn't as they described. My drink had to be remade twice.

I will say the food here is superb. Fresh greens, fish, wings were great and drinks. I will definitely be back. I will say however the atmosphere is a little funny. We sat outside which was much more desirable than inside. It wasn’t busy so we were able to get a spot outside since there’s only an outdoor bench bar and two 6seat tables.

We made a reservation for a this past Friday, when we arrived for our reservation at 5: 45 we were pointed to our table (right by the kitchen), I felt in the way the whole time, a server looked at us and walked away, she came back a few minutes later and took our order. It took almost 30 minutes to get my steak sandwich with chips and my husbands 2 piece fish, the restaurant was almost completely empty, when I got my steak there was an 8” long black hair running from a chip through the gravy on the steak, I called someone over, they said they were sorry and made another one which they packed up, my husband had eaten his fish and chips, the fish was mushy inside, they offered me miso soup (cheapest thing they have) after they brought my food all packed up they asked if I wanted a drink
The service was appalling, the 3 young people wandered around but didn’t really check on the guests, it took them 10 minutes to take the glasses off the table and they never did clean the table. After all of this they didn’t even take anything off the bill. Needless to say it is the worst restaurant we have ever been to

Big Willy burger was super delicious and mouth watering! One of the best burgers I’ve ever had, super fresh. Staff are nice and friendly. I liked the mojito as well, it was fresh and had a natural taste. The interior design is not something special but the quality of the food will satisfy you for sure.

The service was not the best for the amount of people they had dining. 10 minutes to take a drink order and I had to ask for a soda refill with 4 staff walking around. It’s pouring rain and the AC was on which was not necessary. Wouldn’t dine again

We popped in for lunch at the new location! It is so much smaller but much more personal. The Jambalaya was outstanding! We enjoyed our meals and the service was great. We'll definitely be back!

Needs some decor. Looks like a cafeteria.
Food was good although soup wasn't hot.
An extra order was added to our bill which we did notice until we had left. Our efforts to discuss this have been ignored. Won't be going back.

Horrible experience. Gave my mom food she has a serious allergy to. My mom has a serious soy allergy. I called in advance to make sure the fish and chips were soy free and the girl on the phone told me she spoke with the kitchen and the fish and chips were soy free. We sat at our table and my mom double checked about multiple items in the fish and chips to make sure she could eat it. The server was really lovely and checked on everything she asked about. He asked the kitchen wether the tartar sauce was soy free and they said yes. Her food was brought out. She double checked about the cole slaw. The server came back and said the kitchen realized that she cannot eat the cole slaw OR the tarter sauce which she had ALREADY EATEN since they said it was safe for her to eat. They took her whole meal and discarded it. Remade it and it was done poorly. Tiny piece of fish and dry fries. Not at all worth the price we paid. Allergies are not to be taken likely and I am so thankful my mom did not eat more than she did. It can be life threatening for someone to eat something they are allergic to. The wait staff were all lovely people and I do not blame our server at all. I am extremely disappointed with the kitchen and will not come back.

We’ve been going to Firehouse at the old location for years, so decided to check out the new spot with a group of friends for dinner.

On the plus side it’s a nice location, space is cozy, our server was attentive and friendly. They have the same menu which has a good variety and some solid selections.

My wife ordered the salmon, which is has been her fave dish there (and one she’s probably had 8 times in the past). When it came out, it was raw. I understand that properly cooked salmon is in that “medium”range to use a steak comparison, but this was the equivalent of blue rare. Basically sashimi with a bit of a cooked outer shell.

Usually no big deal, often restaurants err on the side of under rather than over cooking. When brought up to the server she consulted with the manager who sent her back to tell us “that’s just the way we cook our salmon here”. The manager hadn’t looked at the state of the food to actually gauge how it was cooked, and as I’ve mentioned we been there multiple times with the same dish, so know how It’s usually cooked. We explained that to the server, and again without actually coming out to look at things the manager told her to give us “a discount” on the item. Ok cool, they at least are willing to compensate.

But when we get the bill it’s a whopping 10% off the salmon, taking a $32 meal (that my wife was barely able to eat) down by a whole $3.

Two of us also had the chicken sandwich, which had some good flavour but was extremely dry and didn’t have a whole lot else on the bun to offset that.

Overall a disappointing experience. As mentioned we’ve been going to them for years but not too sure we’ll be back again anytime soon.

Definitely not the best place for sushi. Came 3 times for sushi and still disappointed. Burger and other is better. Service is great though.

We had such a nice time at the Firehouse Grill. The diverse menu made it easy for everyone to find something they would love. The service was top notch, polite, friendly, present.but not intrusive. The food was both delicious and beautiful to look at as it arrived. Reasonable prices. Nice lively atmosphere. Highly recommend. Did I mention that it's nicely.wheelchair accessible.including the bathroom! Thanks!

Absolutely delicious, every single time. Never have a single complaint eating at Firehouse. In house or delivered, the food and service is always outstanding.

Great selection. Both had a drink and ordered sashimi tuna and salmon. So good very fresh great presentation. I had seafood jambalaya half order plenty of food lots of seafood. Wife had blue cheese tuna salad lots to eat very fresh. Service was great ambience great too.

Unfortunately since the restaurant moved, I have no enjoyed their fish and chips. Twice I’ve ordered through skip the dishes and both times the cod is tasteless and the batter is gummy. The menu says salmon but I ended up with cod both times.

Nice place in downtown Nanaimo. Surprisingly eclectic menu including sushi, jambalaya, sandwiches. Seems popular with the locals.