Best Fireplace Store in British Columbia reviews

They provide a very well coordinated and professional service. But the pricing rate card is way too high. They bill $190 for the first 30 minutes of a site visit! I was not told of this on the phone when I was booking a service, and was surprised at the...

Ryan provided excellent service including his email communications prior to his visit to establish a mutually convenient time to service my Valor gas fireplace. He arrived at the appointed time, was well organized and worked in a manner that left...

My experience with R. E. MacDonald Stoves & Stones has been positive since I first made contact. Without exception the staff have each been friendly, helpful and professional. I'm very happy with my new fireplace!

I think our repair was a difficult one but Pacific Fireplace was persistent and it is now working. They even came on a saturday so that we could have it working for Christmas. Thank You!

The people make the difference. We requested a service for our Regency gas fireplace. Because of a staff shortage, we were sent not a service person but two very polite gentlemen who explained they were actually installers, filling in for the lack of a service...

The water testing service really helps me as a new owner. Many thanks to those at the counter who help a new owner out.

I looked these guys up online and the reviews were great but the service I received was even better They squeezed me in and Chris came and looked at my fireplace and heat pump - he was so knowledgeable and gave me some great pointers to boot Ginny...

Great service! Prompt and professional. Knowledgeable and conscientious. Such a pleasure to find a great company to rely on.

I want to thank the Customer Service Liason lady, JENNIFER WATT, to whom I spoke with today on the phone. I had a problem with my gas fireplace and Jennifer not only solved the problem but intuitively knew I wasn’t comfortable and was nervous pushing...

We are able to source all of our daily use solutions locally right here. The staff and warehouse staff are friendly, accomodating, and seeking to please as a commercial supplier. I'm glad to have this service so close to home.

These guys always have given me top notch service. The are very knowledgeable and reasonably priced

Fantastic friendly service! They made shopping for a hot tub very easy! Delivery was quick and efficient! Cody Came by the house to explain all the chemicals and functions of our new hot tub! I would highly recommend going with Okanagan Home Center...

I started to use this company's services from two years ago, and I am very satisfied with the company's service. A few days ago, my boiler suddenly broke down, and an engineer came to my home, found the problem and repaired it in a short...

We were referred to use this company by a family member and we're very happy we went with them! By far the best service we have had in Maple Ridge from the Heating Company. The service technician's name was Nick, he was very professional...

The most stunning fireplace surrounds and their customer service and communication are excellent. Truly superior products, I can't recommend highly enough!

Excellent service and perfect installation. We would not hesitate to use them again and would highly recommend them.

John owns the business and is the only service provider, so it’s nice you know exactly who’s coming. He did an excellent job and went above and beyond the ‘job’ description.

HAD VERY PROMPT CALL-BACK COURTESY OF BPH STAFFER, MICHAEL, REGARDING AN APPARENTLY DEAD/BLANK DISPLAY ON NEWER FURNACE THERMOSTAT. GREAT PATIENT CUSTOMER SERVICE EXPERIENCE OVER THE PHONE IN HELPING TO TROUBLE-SHOT TOWARDS A SUCCESSFUL (&...

Very helpful. I priced glass for my woodstove all over town and they beat the best price by over $100.

We have been having issues with our fire place flame keeps going off on its own. Service technician Allan repaired the problem. In addition he stayed and made sure the flame doesn’t go off. Highly recommend for any heating services