Best Fireplace Store in British Columbia reviews - page 2

Our firm, Condoworks Design Renovations, absolutely loves dealing with the team at Urban Fireplaces! Their extensive knowledge in the fireplace space is unmatched. At the top of their game is their customer service approach. It is a delight to team-up...

Everyone at Mainline are amazing. Val and the plumbers who came out to fix our main waterline, were very helpful and wonderful. They made an extremely stressful situation less stressful! Thank you, you guys rock.

White's staff have been nothing but accommodating, friendly, and professional. I would recommend White's without hesitation.

Purchased and had them install our gas fireplace 4 yrs ago. We had a couple warranty concerns off the trot, but Tommy the owner, was patient and followed through to insure we were happy with the results. Fast forward to 2022, their customer service...

Excellent Service but very expensive. I had a clogged bathroom sink and the bill was $397.95. I was prepared for the minimum 2 hour service call rate of $135 per hour but they added in an additional $109 for Call Out Charges - for travel, truck...

My wife and I just bought our first home and we were looking to create a welcoming, fun patio for the new space. The people at Van Sofa & Patio went the extra mile. They “listened” to us. I find not many people do that these days. We told them...

We had been told by another service provider after they cleaned our fireplace that the valve required was no longer available and we would need to replace the entire unit (after we already paid to clean it!). Nat at JC fireplaces worked with us to source...

I had a technician come in for a service call to fix my Electric fireplace. He told me it’s 14 years old and I need to buy a new one. Electric Fireplaces last 10 years he told me. He didn't do any work to it, didn't even try to take...

The installers sent out to do our job are amazing! They are very professional and we couldn’t have asked for better service.
Paul Lesage Contruction Ltd

City & Country Contracting had an exceptional experience collaborating with Min from Mainland Fireplaces. Min’s dedication and willingness to go above and beyond made our partnership truly enjoyable. His commitment to excellence reflects...

Best/ easiest people to deal with. Sam was super helpful and hooked me up with a green mountain grill peak with pizza oven, rotisserie, and insulation blanket. And they also threw in a couple bags of pellets. 5/5. Highly recommended! Thanks Sam

Overcharges huge
for basic service they couldn’t fix.charges $60 fee + $200 + tax for one hour service call to fix a leak on a new fireplace

We had two brand new fireplaces installed, plus direct venting set up and connection to new Fortis gas meter. Had great service, from Al who gave us a good introduction, to Roger who came over for appraisal and a quote, to Tessa that some how...

I believe the Nova team are real professionals in what they are doing.
Travis is the guy you want to deal with, technically very sounds and a good person to make a deal with.

We used Auscan recently to have our old hot water tank replaced with a new gas tankless hot water on demand system and to run a gas line for our new kitchen range. Lee was friendly, incredibly knowledgeable and quick to deliver on his quote, setup an appointment...

Highly recommended this company! We have our fireplace serviced and thermostat replaced. Professional & knowledgeable & Friendly. Paul (owner) you’re amazing! Laurie is outstanding who took our call and appointment! Prices are reasonable and...

They never show up. Keep postponing and don’t reschedule. Literally no service after the sale.

All members of the team are extremely professional, easy to work with and knowledgeable. The fireplace is beautiful and the process to get to install was a pleasure (not something I typically think about renovations). They answered all our questions...

Richard and team were a pleasure to work with. We had a warranty issue and he came to rectify it immediately. His team was courteous and respectful while working in our home.

Excellent customer service! Not knowing much about gas fire inserts (as we had a wood burning fireplace previously), Lisa was super helpful guiding us in the right direction when choosing the best option for our new home. She is extremely personable...