First Memorial Funeral Services

All the staff were amazing. Very accommodating. We had Amy as our Funeral Director. Very down to earth, comforting and personable. Couldn't ask for better service. No lack of communication. We have used there services in the basement past for loved ones.

My experience in dealing with the professional at First Memorial Funeral Services was exceptional. All of the arrangements had been made in advance, so I did not require all of the services offered but I felt that the lady who helped me was sincere, kind, thoughtful and professional. I was treated with dignity throughout the process and I could not have asked for a better experience at such a difficult time.
I will make my own arrangements with this firm and recommend them to others in need of their services.

If I could make this review 100 stars, I would. Just recently, my sister lost her only 18 month Grandson unexpectedly. The little guy was full of swagger with the ladies, and a pure gentlemen in training. To say the least the family was overwhelmed by a tsunami of grief. I had flew out across 5 provinces to support them through this hellish time. I knew I needed to get my nephew’s son back to him as soon as possible. My nephew was in AB, and his little boy was in BC. This was such a complex situation and I had never organized a funeral. At first it felt extremely daunting, but I knew I just needed to keep moving forward.

I called Amy to find out how this worked, and pricing. I have dealt with many companies, contractors and organizations before, but I can tell you that Amy should be teaching them all how to assist their customers. First, she listened. And not a “yeah, yeah, yeah listen”, but a full engagement listen to our complex situation. Then she suggested through options for all steps of the way. She sent me a full breakdown of the steps that we could take, including some choice options to discuss with my nephew. It was so simple, and at this point with assisting a devasted grieving family literally on the other side of this great country, I could not ask for more.

And solution focused! There was never a moment where I felt we were stuck. If things did not go as expected, no problem. Amy was so quick to communicate openly, and let us know. She had several options, which she always presented in professional manner, which we were able to make informed decision so quickly. Also, the service was supported so well with amazing hours of availability to answer all your questions and other team members to back up Amy. Thank you Haline and Terance for backing up Amy along the way!

And then the personal touch, which makes me tear up each time I tell the story of their kindness. You see we did not have access to my sister’s grandson clothes, or things. Amy did something that after the darkness our family faced and honestly at a moment where I could not see how any silver lining could come of this, she renewed the light in humanity for me. On their own accord, they had bought a giraffe stuffy and large fuzzy blanket for my nephew’s 18 month son. They did not have to do that, it was not in our contract, and at that point, I just did not think of these details. Amy restored my faith in humanity that day. Thank you Amy, for not just helping a beautiful little boy transition to the other side, but also showing me that in the face of darkness, light can shine though so brightly though the kindness of just one person. Thank you again Amy.

So, if you are in market for a funeral home, first of all I am so sorry for your loss. And second, there is no better hands that you will be in than at First Memorial Funeral Services. Honest, solution focused, caring, transparent the entire way, professional but with such compassion. They will provide the quality of death that your loved one deserves. 100 stars is not enough.

Very professional and kind
They walked me through the cremation process and other areas.
Wonderful people

Terance, and his staff showed "respect and professionalism from the beginning to the end giving me peace of mind and closure. ”
He truly listened to the little details I wanted to help express the love for my mom. Amy you did a fabulous job making Mom look beautiful.
Everyone was so kind, gentle and caring during a very sad time in my life.
Terance took care of every detail and kept me fully informed of every step of the process. He was available for me 24/7 and always with genuine sincerity.
The highest compliment I could give is that my mom would have been so pleased.
There aren't enough stars on this review to indicate exactly how much I recommend Terance and the staff at First Memorial Funeral Services.

We have dealt with FMFS for many years and have always been beyond satisfied with their Service. Very knowledgeable, friendly, professional, and thorough. They are always very helpful and make the experience smooth and uncomplicated. No pressure at all. I will definitely continue to use their service and highly recommend them

Terance and his team did a outstanding job taking care of my husband. I would highly recommend their services. Scott would of been extremely proud of how Terance made our situation at ease.
Thank you from the Munro family.

A first class organization. They are truly a bunch of professionals. Thank you Amy for all your help and knowledge during such a difficult time. Amy sure make things easier. I like the sit down talk and look at all the options and price that goes with each choice. All up front contract information makes the financial picture clear. Thanks Again.

The details and planning the memorial service went very well and it all came together very nicely.

My wife M Hulls son passed away in Kelowna in January 2021. Living in the lower mainland it was going to be very difficult to get all of the arrangement handled from here. We called Carolyne Gamble at First Memorial Funeral Services to see what was needed to be done. Carolyne answered all of our questions from start to finish and then arranged everything for us from the transfer of our son from the hospital to the funeral home, to the cremation, and finally to the sending of the ashes to us. Carolyne was very professional and helped us through this sad time. We thank Carolyne and First Memorial Funeral Services and would have no hesitation recommending them.

First Memorial Funeral Services is top notch in my opinion! The staff Toni, Carolynn And Terrance were very professional in the manner they helped me out in a very stressful and sad time for me. I reside in Ontario and my brother passed away in Lake Country BC where he resided.unfortunately he did not leave a will so it made it very difficult to move forward with his wishes. With the efforts of the said staff I was able to accomplish this for my brother. Thank you so much for your kind condolences and I would like to highly recommend First Memorial! Claude Deschenes

I can't speak to their care for families but don't choose them if live-streaming the event is important to you or loved ones who can't attend in-person. I attended a live-stream today and saw <10% of the service. When it was working no one moved the camera to show the speaker when not at the podium. So disappointing. So frustrating.