First Truck Centre Vancouver & Surrey

I booked appointments twice, investing a full day each time, but unfortunately, my truck wasn’t checked on both occasions. Despite the scheduled visits, there was no diagnostic performed. Disappointing experience.

Had very positive experience thanks to night time team at Surrey location
What start off 2 hour diagnose become two def lines then become def pump replace. Was told maybe $3000 and because shop busy can not finish
Chargehand kuldeep put truck into shop and finished so I can go trip next day, and got covered warranty.

Thanks kuldeep for helping get truck finish
Thanks haoston for helping translate
Thanks sam for friendly helpful service
Thanks all night staff

I had the pleasure of working with Kuldeep at Service from First Truck Center in Surrey, BC, and I must say, his knowledge regarding trucks is truly exceptional. Throughout our interaction, Kuldeep demonstrated a profound understanding of all things related to trucks, from their mechanical intricacies to their various components.

Kuldeep's expertise was not only evident but also immensely beneficial to me. He took the time to explain complex concepts in a way that was clear and understandable, making me feel confident in the decisions I was making regarding my truck. His ability to diagnose issues accurately and provide effective solutions was truly impressive.

Moreover, Kuldeep's dedication to his work and his commitment to customer satisfaction were evident at every step. He patiently answered all my questions, addressing my concerns with a level of professionalism and courtesy that exceeded my expectations.

In addition to his technical prowess, Kuldeep's friendly demeanor and willingness to go the extra mile left a lasting positive impression. It's not often that you encounter someone who combines technical expertise with exceptional customer service, but Kuldeep certainly does.

I wholeheartedly recommend Kuldeep's services to anyone seeking assistance with their trucks. He is a true asset to Service from First Truck Center, and his knowledge and dedication are invaluable. Thank you, Kuldeep, for your outstanding support and expertise. You've made a significant difference in my experience, and I couldn't be more grateful

Garbage service. Truck just sat in the lot and never even made it to diagnostics after 3 days and this was with a prior appointment. Added bonus of the service rep forgetting to leave the keys for after hours pick up after promising to do so. Avoid at all costs.

Mike and the guys at F1rst Truck Centre saved the day. I was traveling through Vancouver on a concert tour and my window controls and door locks went out. I called F1rst Truck and they had me in and out. Thanks for coming through in a pinch.

They're to busy for most of the customers!? They gonna promise you everything but when it comes to doing it in timely manner as they promised, forget about it.

Been customer of this business about 6 years, when I bought my first freightliner in 2018. Sell'l team are great, personally Victor, good men. Pleasure to do business with such a professional person!

Mostly quality of repair is really good, but sometimes is expecting to be better.
And this is all good news. Communication between shop - customer is poor. Time to repair is really poor!
I don't want to list all job in that time, but always is reeeeealy long. And sometimes procedures from find problem to fix it- coast xxx $$, no mention time when driver sitting home without job.
(Last year transmission fix/rebuilt - 3 month close to 17000$.)

Feb 2 2023

If you are having a bad day or need specific info, talk to Kelly in service. You won't get any better assistance. Awesome service and person.

Had a problem with the body shop but am pleased to report it was all taken care of.

We had work done at the repair shop and could not ask for better service.

Very useless location and Staff. Totally unreliable and untrustworthy. We had very bad experience in Past and didnt use them for long time. But just thought of using them again but still same issues and even worst service level.

I'm sure the techs in the garage are great and all, but as far as the service people go, this place is messed right up.

The company I work for had my truck scheduled to go in for a webasto install and an air dryer. Scheduled we were told a good week in advance

I won't name names but you guys definitely have at least one guy that needs to be fired for some serious major screw up'd that shouldn't have happened. Name starts with a G and ends in Y