Fitness Town Langley

Great place to get fitness equipments / tools. There are so many varieties of products to chose.

Great Service. Bought a Recumbent bike (floor model) dealt with Arlen. Was friendly, knowledgeable and made sure everything worked before I left. As only one in store you might have to wait if it is busy but worth it because you will get the professional individual service and any questions answered that you need Would highly recommend.

Great advice from Arlen over the phone. So we went in to the store to try recumbent bikes for my dad. Danny helped us choose one - thank you for the great customer service Danny! We are very happy

Best place ever. You get good deals and great customer service. The workers are very kind and will treat you with respect but mostly Arlen and Cedrick are the best with customers

Yes. The service and overall great attitude at the Langley location is why I won't shop anywhere else.

If you need any exercise equipment, go see Arlen at Fitness Town! I went in to buy a bike today and left with a bike and so much great advice, Arlen went above and beyond. He is super passionate about helping you find what you need, wants to see you win, provides amazing tips along with your purchase. He took the time to follow-up and write me an email so I would not forget what he said, plus so much more. What an amazing experience. It is so super rare to find this kind of service these days. I wish Arlen could help me with everything! Thank you so much Arlen! I will be back for sure! Amazing!

Store building looks little ghetto but it has a variety of selections and totally satisfied with well-knowledged and kind staffs. I definitely recommend it to beginners who do not know where to start.

Website was helpful as I found what I was looking for, in-store associates were polite. Prices are competitive. This place is definitely my go to for exercise equipment. I’m glad I found this place!

Great experience at Fitness Town. Arlen and his staff are great and know their stuff. I got great gear for my home gym. They also ordered more for me and it came quickly. Highly recommended!

I called ahead and asked if they had a specific collar. The guy on the phone was cool and said yes and he'll save a pair for me. Gf went to pick up today after work and turns out they sold it. The response my gf got from the guy at the counter was that he was to tired to be at work today and that she should call the other fitness town stores for the collars such as the one in Poco. Ok cool lol ‍️ joksters #deals #price

Great experience dealing with Joel on the phone, made me want to buy from Fitness Town langley!

We were looking at buying a power rack and went into the store to see what they had towards closing time. Cedric took the time to explain all the products (and not only the most expensive products) and explained the difference. We left that day with a full system and this was due to the service that Cedric provided; he took time to educate us rather than push sales tactics! There were a few items on backorder and the same support has continued. You've got a great employee in Cedric!

Needed some gear for a home workout and this is the place to get it. Came highly recommended.and I can see why. Staff is super friendly and helpful.

There was a delay in response from Fitness Town's to my service request in general but when they reached out it was Fitness Town Langley that went the above, beyond and out of their service area, to help me remedy my concern.

When their experts arrived, they were quick, knowledgeable and friendly. Will be purchasing directly from this location for all future purchases.

Thanks!

So happy with my recent experience! I sent my Dad to pick up some items for me and called ahead to double check their stock. The person I talked to on the phone was super helpful and friendly. My dad said that when he got there, both workers were very polite and friendly and even gave us a better price than I was expecting. Will definitely be heading there first for more equipment for my new home gym!

I was across the parkade at Replay sports and stopped into Fitness Town. The staff was very friendly. The nice dark skinned man behind the counter was equally as friendly to everyone. I picked up a kettlebell and in the process was educated on the differences between different kettlebells. I really got the sense that the staff there have good experience and are able to relay that information in a helpful manner to customers.

Visited after receiving an e-mail update about equipment that I was looking for. I recommend phoning before going in if you're looking for something specific. Staff were kind and knowledgeable!

Went there right when they were closing yesterday.it was a last minute decision. I understand when you’re closing you don’t want to stay to help customers. Unfortunately, me being in a customer service based job, the way I was treated was not acceptable. I needed a few things and the gentleman was not only very rude, but even made comments like “do I want you to look around? No, i want to go home”. I was willing to drop a lot of $$$ but instead of his unhelpful, rude attitude I left with only $35 of a quick decision to buy a couple of things, don’t really even know if what I bought will be useful yet.

I won’t be returning. Thanks

Disappointing. I understand this is a busy period but I do think it is unacceptable to take my money for 19 days when I bought a product that was “in stock”. Only to finally get an update stating the product is actually NOT In stock and I will get a refund in another 7 days. 26 days they will have taken my money when they had the knowledge they didn’t have the product. Poor communication, don’t get me started on customer service in their email basically stating don’t bother calling or emailing BEFORE you receive your email to come pick your items up. Good doing business with you.

Super helpful, they did their very best to be attentive to my questions in this busy time. Much appreciated!

High prices, sales staff promote highest end equipment and do not know the features of all equipment in their store.

Arlen and Joel are awesome! Transparent and knowledgeable. I didn’t feel a bit of pressure. I recommend them without a doubt.

Customer service and pricing are very poor! I got a price for a cardio piece and a functional trainer. They claimed that they were giving me a huge discount, when i went to fitness depot by chance and they came back with way better pricing that blew me away with a better price. Thank god i didnt take delivery from fitness town, so i went back for a refund within 48 hours. Fitness town was extremely unprofessional when I asked for a refund. I had to wait 3 weeks for a refund cheque, even when i paid by credit card. I will never go back there again and i urge others to consider fitness depot and other stores before fitness town. Guaranteed fitness depot will beat any price and give you way better service. Because of there lack of transparency it cost fitness town future sales

Fantastic service. Went in with the goal of getting my personal barbell set-up going and was very pleased. Great store, easy to navigate, and very clean. Above all else the service was amazing. Specifically Arlen (regional sales manager) : great to talk with/very knowledgeable, set me up with everything I needed and even provided me a quote for future equipment. If the other staff are as good as Arlen I can’t see myself shopping anywhere else.

If you are looking anything for fitness you can easily find it here. Cardio equipment, weights, racks, accessories. All in one place. The stuff are really pro and very friendly. Price match guarantee

Purchased an Hoist MI-6 and was very pleased with the effort to go above and beyond to make sure I was happy with the sale and delivery dates as promised. Arlen was a great guy to work with. A+ service!

Very helpful and knowledgeable staff. Good pricing. Listened to our needs. Did not try to up-sell.