Fitness World

Unprofessional and unorganised, i keep being over charged and it's not been sorted out. I cancelled my membership three months ago but my card is still being charged. Ive contacted them dozens of times, through calls and emails but the manager Harley never gets back to me. Two months ago he finally got back to me and said he would get it sorted and refund me, but that never happened, so ive tried emailing and calling a bunch of times again but now it been months of him just ignoring me and not sorting this very prolonged issue out.

After Ali the previous manager left, the gym is disorganized, some staff don’t even greet you and the overall atmosphere has changed.

This is worst gym i ever visited the central avenue one. The new manager named Harley have too much attitude for no reason. He is more focused at the front desk but he supposed to focus more on water taps as gym has no drinking water facilities and no parking at all. Every time i visit this gym there’s no parking space i park my car on road. Staff is very disrespectful especially new manager Harley.

Gym have no water no parking we didn’t complain but staff have so much attitude we came here for training but they show us only attitude manager herley need learn how to behave with clints

Rajat is a good trainer here. He trained me and I felt really good and he is also a comedian, he will make you laugh all the time during the session

The gym is awesome. It was my first day, and I had some issues, but an instructor named Rajat helped me a lot around the gym. He was really good and experienced. I felt great after training with him.

Trained with Mr Rajat. He’s equipped with right knowledge and is the best trainer out there

I've been going to Fitness World months now and I can confidently say that it's one of the best fitness centre's in the area. The facilities are clean and well-maintained, and the equipment is top-notch. But what really sets this gym apart is the management - they are friendly, knowledgeable, and always willing to help out.

RAJAT BRO is a wonderful and good trainer here and I have trained with him and felt great with helpful guidance in workout.

Disabled parking taken up by friends without disabke decals management turnjng blund eye the weights are mussing washroom is a disgrace its become a very ghetto gym

The "employees" do nothing. No checking on machines working well, not checking for people dropping weights etc. Nothing.

It's Wednesday morning, 5: 52 am. Been waiting since 5: 30 no staff have shown up. This is the 3rd time this has happened since I've switched to this gym.
Figure out your scheduling, or refund my dues. This is unacceptable. I didnt pay for a membership to be sitting out in a parking lot.

It’s Wednesday morning 540am and so far no staff showed up. Gym is still closed and customers like me are waiting outside. Really tipping over point with Sauna room closed since pandemic and lack of cleanliness in general

DO NOT COME TO THIS GYM UNLESS YOU WANT TO FREEZE. This gym has no heating at all! Every day for the past 2 weeks it has been well below room temperature (under 10 degrees) Most members and staff have to wear winter jackets while inside. It is extremely hard to stay warm and workout when it is so cold. I would not recommend coming here.

Nice gym, “Harley” who works here as a receptionist very helpful and professional for every question you have in mind to discuss with. Not only this, I have eye witnessed this guy going beyond his duties to clean and re-rack the gym equipments back to their original location. Nice, kind and ready to help dude! I am writing to appreciate his efforts and endeavours.

Men’s washroom is not clean. Hygiene is not up to par and hand sanitizer bottles are empty. I simply just use a different location to workout in. Otherwise the gym is pretty big, but the people there don’t know how to shower. Smells bad. Most staff are nice otherwise

It's a great gym and a great Environment. My Personal Trainer is Saanya she is really knowledgeable about health tips, and she also help me about a balance fitness plan for me. She is really nice and positive attitude to train and guide. She push me to challenge about my fitness levels and to achieve my goals. Thank you for taking a diligent time to train me.

Already cancelled the membership for two months but they are still charging me. Sent the email and called there many times still can’t be fixed. They just don’t care and don’t want to solve the problem. I need to call my bank by myself. Please stop charging any fee from my card!

Amazing gym, lots of equipments but unreliable staff and poor management. Gym opens at 530 on some incidents, staff slept in just like today while everyone is waiting outside.

Great Gym, Great Environment! My personal Trainer Sanya made it even more enjoyable for me. She has the right knowledge, attitude and patience to guide and train. She paid personal attention to the areas where i was struggling and curated a balanced fitness plan for me. Her technique and approach is simple yet effective. She pushed and challenged me understanding my fitness level and goals. Thank you Sanya for the dedicated time you gave me!

My personal trainer is Sage, I’m 100% satisfied with the training that he gave me. I can see myself gaining more strength. Thank you for your good support at the gym Sage

A decent gym, but why have the Friday hours been switched to close at 8pm? It makes no sense at all… I agree with others that it’s not a beginner friendly gym in the evenings since it’s super super crowded, but early mornings are always much quieter & easier to get a workout in. The staff is hella rude tho, not a single hello nothing, they stand at the desk on their phones and if the scanner doesn’t work, they act like it’s an inconvenience to help you, they all give you the side eye

This place is a great gym and i highly recommend Saanya as your trainer! She is kind, positive and extremely knowledgable.she’s helped me be consistent with my fitness, which is the most important thing when trying to live healthier.definitely book a session with her:)

VERY over crowded, not beginner friendly, parking sucks, to many machines in small areas (for example the boxing bag is in a main high traffic area!), and the members can be v intimidating. A lot of members are there so socialize rather than workout, especially after 7pm on weekdays. The washrooms are unsanitary, and the building is just old in general: (I only stay loyal to this gym because its where I started my fitness journey 5 years ago, its cheap, and its closest to home. If you have gym anxiety do not go here! I enjoy the group fitness area upstairs as its usually quiet however the weight room is a total night mare! The staff is generally friendly and welcoming though!

Been a long time member at this gym but this place is overdue for a refresh.
Often is incredibly over crowded, has broken equipment that takes weeks to repair, and there seems to be no regular gym etiquette. Also, the gym closes at 8pm on a Friday? Not sure who decided those hours of operation but they must have fewer than 5 brain cells.

Whoever is managing/owns this operation is failing horrendously.

They make no effort to assure the members are able to enjoy the facility. They had there tvs off for a month. They don’t even care to change the channel and have the us news playing all the time. Would be nice to see some sports. The is very minimal efforts made by staff.

A great place to workout and reach your goal. Staff are friendly, helpful and very supportive. My trainer was Sage Johnson and he is a very nice guy. He is very professional and checks you up constantly. He is helping me reach my goal (and i believe i'm almost there)! And I am loving the change on me - physically and emotionally. I always feel motivated to work out! Thank you Sage! Keep it up!

Decent gym space, but I can never seem to find 5 lbs plates. There’s only two foam rollers in the whole gym and finding them is a struggle. Dumbbell numbering on the db racks were done after a smoking sesh because there’s no order to it.

Never go in the afternoon if you actually wanna workout. You’ll never find a squat rack, or a bench or even the dbs you need.

Great place to lift early morning though. Same people, very few people, decent people.

I am giving 1 star only because, there is not an option of 0 star. Worst Gym in the city. They keep on charging me during covid also when their gym was closed moreover they charged me after my 1 year expiry also. Worst gym!

Great gym been working out here for a while and has amazing machines, staff and manager are always polite and supportive!

Long time customer had to cancel membership due to sanitation and hygiene concerns around the gym.
Canceled membership on Feb 16 and continued to get charged until April. I had to make several calls and emails to follow up with regards to the status on the account. It is still being dealt with. It seems there is a huge disconnect between their head offices and local branches and how they receive information in their systems. The manager Ali however has been very helpful and I genuinely feel bad that he has to run around to cancel my account instead of it being a simple quick fix. Fitness world used to be my gym of choice for years. Hoping to come back one day if things start to turn around.

This is a great gym and has exceptional staff. It’s spacious, friendly, well kept, has good equipment and is the right place to go if you’re looking to make a change or maintain your fitness. Sage Johnson is a dedicated personal trainer who will help you meet and surpass your goals! I highly recommend.

Great gym! But people couldn’t care less to keep the equipments in place! The dumbell benches are always empty, always missing dumbless! Ive seen people myself working out and not keeping the equipment where it belongs! Like is someone coming to pick up after you? Like to do your part?

Came here a few times on vacation, the guy at the front was super sweet. Everything was clean, lots of cables and it has everything you need.

I came here to sign up and check out the gym. There was no one on the front desk and an asian women was sitting in employees only area. One of the fellow client informed her that there is a customer waiting and she started mumbling something. When I went near her office she rudely told me to do a self kiosk check in (even for someone who is visiting for the first time to check the gym). At this time, noticing the poor customer service and rude behaviour I dropped my attempt to check out the gym or sign up for it. Rude Staff