Forest Lawn Memorial Park

We were made to feel safe and loved like we were family to the staff at Forest Lawn Cemetery and First Memorial Funeral Home. The care, professionalism and accuracy of what we wanted for my dad was followed through exactly how we wished. He was so sick but they made him look as he did in the pictures when he had better days. That was beautiful absolutely amazing!

Chris and the Forest Lawn staff provided excellent service for my mother’s funeral. They were very kind and helpful throughout the process. I recommend their service to those that are planning funeral services. James and family.

The funeral experience was very good/excellent. However, the free consultation with a grief counselor is virtually useless. I thought I would try it and only had a couple of questions but the person I talked to wouldn't, or couldn't answer any of them. I got the impression that I was talking to someone in the USA because she was very precise in her language, which gave the impression that what she said were pre approved answers that had been vetted by lawyers. She was very careful to not give any actual advice, which suggests a concern about liability, which is typically US. I do not recommend this service to anyone. However, I was directed to a local person known to the Funeral Home who was excellent and has helped me. I don't want to give out names, but if you are looking for a grief counselor, ask the funeral home staff.

We had an appointment with Advisor Austin Wong at 4 pm yesterday (September 12,2023), and were disappointed in how long things took to get done. The software program used was extremely slow and his laptop shut down because of it and now we had to come back today to finalize matters. Today went much better as Austin had a much better presentation and clarified matters.
We expected much more from such a large organization like Dignity Memorial who need to upgrade their out of date and slow software.
The whole process of signing up could have been done in an hour or so, but it took 2 hours spread over 2 days.

Sandy has been a great help through the entire prep and inurnment process. We are quite happy with the service we have received at Forest lawn!

Forest Lawn staff were very helpful with our situation. They accommodated our every need and helped us put together a lovely service for our loved one.

Arthur did a pretty good job from the beginning to the end. Very nice cemetery park for your love one. RIP my dad.

My experience with Forest Lawn was exceptional. Sarene Nordwall was there from the start and created the most personalized environment before, during and after the service. Her patience and knowledge helping us get through this tough time was appreciated. The staff who helped with the reception were also very professional. Our experience with everyone on the team was perfect. Keep up the great work!

My mother passed away in April and my family had used Forset Lawn before in 2015 for my dad's burial, I can highly recommend them for your family, the staff were knowledgeable, caring and very helpful during the process, our family would like to say thank you to everyone at Forset Lawn during what was a very difficult day for our family

The sales person Sam Gao is a very dedicated person for his job. Due to my special case, he answers my call basically 24/7 to answer my concerns and questions and also to schedule the work. I really appreciate his help, made my life a lot easier in such stressful time. I really appreciate all the professional help from Sam and from Forest Lawn Memorial Park.

Forest Lawn This location is excellent. Because most of the places can also see the real buildings of the railway. And his whole place is also built against the mountain. So there is a condescending feeling. Although his website information is also very detailed, but you really need to come here to see the environment in person. The location is excellent, and the staff are very polite and patient to explain everything. The transportation is also very convenient, close to Metro Town.

There is a discount this month. And there will be an online lecture next week. Available in Cantonese and English.

In fact, it is normal to prepare in advance. And like other big cities in the world, these facilities are also constantly appreciating. So early preparation is also a good choice.

Unlike Hong Kong, everything here is clearly priced. And all items are written in great detail and clearly. Therefore, there will be no fraud and bargaining. In addition to places that can be purchased, related programs are also available in individual options and in package form. And there are many different options for coffins. So this company is really worth recommending.

Always well maintained, the staff is very helpful. Sam helped us locate a relative I had not paid my respects to in years. It was difficult to locate as the plot was registered in his western name but the grave marker was made out in Chinese name lol. It was Ching Ming weekend, but Sam took his time to drive out with us and walk around in a heavy rain until we found the correct gravesite. We really appreciate his courtesy professionalism.

To Forest Lawn and Laura, Thank you so much for all your kindness, your help and your empathy in dealing with this most difficult time for all of us all. You organize everything with such feeling and gentleness and we really appreciate it. - Paul

The director was very accommodating and sensitive to our needs during the planning and day of service. He was receptive to further requests following.

The team at Forest Lawn demonstrated professionalism, experience, patience and care during the coldest winter storm in Vancouver in a long time. They ensure the roads were safe for the family and guest and that all arrangements would go as planned. I was guided through the process and was provided advice to go back to the family with to make the final decisions. They made my job much easier during this difficult time and I am grateful my family chose to continue to make arrangements here at Forest Lawn.