Freedom Mobile

I just got a new phone and I am very satisfied with the service, the network is as good as any other company. So Love Freedom and love the customer service I was given at this store

Great Customer Service and Highly recommend this store, just switched from a different carrier to Freedom and Got a new phone and I am very happy

Pranav was very helpful and helped me with everything, I got a new phone from him and he literally helped me with everything. You all should visit him

Best place to shop, fornthe phone they have best prices in the market and best customer service

I am very happy with the new phone I got and very satisfied with the service I got. Under new management it is great customer service

I have been to a few different Freedom Stores, but had the best Customer Service at this store. Always coming to this location Pranav the Rep is best

Pranav is soo amazing. He help us set up everything. My whole family are using freedom network now! Thank you for helping us!

Absolutely love the experience at this place. It has never been so easy dealing with phone companies but Pranav was exceptionally helpful and clarified our each and every issues. Very helpful staff. Totally recommend it.

PRANAV helped me transfer my lines, explained all the plan and suggested the best plan which actually fits my budget and needs. Staff is friendly and helpful.
HAPPY CUSTOMER!

Some bad experience went in for a black friday deal on a tuesday zero customer in-store, tells me system is down come back tommorow. Strange, but ok, then realized I can active the plan myself online ask for a SIM Card, only takes cash and Debit, no credit cards, strange, but ok. Then he goes system should work in 10 minutes, realized he is just busy on his personal phone and don't want to help.

Came in to change my monthly data allowance. Instead of simply adding data, agent changed my entire plan and I lost US calling. Now they say I had a legacy offer and cannot revert. You've lost my business forever.

Poor service and two ppl working every had to wait for person
after long wait he says we dont take visa or mastercard wt.f
i explaind to him i always pay
he just says we dont anymore
i dont know why.

Horrible customer service, terrible experience!
Do Not Use! Unless you like being gouged!
I asked for a decent plan with full service for an employee. The sales staff assured me I was getting the best value for what I was looking for. A few months go by & Im cancelling the $35 plan & Im looking at a bill for $426!
I go back to the store to complain & the guy tells me Staff are Not trained to offer data!
So its intentional gouging!

Only one person on and they were rude and knew next to nothing, nothing in stock either, waste of time coming here

Pranav helped me get set up with my new phone, transferring all my apps and contacts in the process.

I am totally satisfied by the service provided by Pranav in your shop in Coquitlam Centre! He is very nice, patience and helpful!

I had a great experience at this Freedom location at Coquitlam Centre. I received very honest and great advice on what phone was good to my needs and budget. The guy there, Pranav, showed me the pros and cons about the devices I was looking for. He took his time to go through them and he gave me a good and honest advice. This is what I call a great customer service!

Terrible service. We were made to run around to different stores and they would not even help an elder make a phone call.

Super friendly and quick service! The associate (Raman) knew exactly what I wanted and I was able to walk away with a new internet connection within 15 mins.

Currently standing in line with one person in front of us and have been for thirty plus minutes. Two employees are helping customers, one is small talking with a customer and has been the entire time while other employees have worked with two or more customers.more employees or a better oversight on current employees is needed.

Came into the store last week, needing some information about setting up a phone plan for my mom. We were greeted by Riley the sales rep and we received outstanding customer service. So good in fact, we wanted to come back and asked for him yesterday to help set us up with a phone plan. Riley is patient (very patient), kind and has a great personality. Went above and beyond what we expected from a sales representative. He didn’t rush us at all, even though we were there for a couple hours trying to understand everything. Thank you so much Riley. My mom loves her new phone.

Came in wanting a new Iphone, and even though I didn't pre order, the employee Aamir helped me find one in stock and helped me find a good deal:) Freedom has way better pricing for new I phones and would recommend Aamir if you go here

Good pricing, a lot better prices then what I got with my last carrier. Denise and Riley helped me out and got me a good deal, recommend them if you visit this location

The service isn't half bad, but I got 12gb of data for 50$ which is way better than the 90$ I pay for 95$ at virgin mobile. Good prices if you're looking for data

Riley was super friendly, patient, and knowledgable! He took the time to give good honest advice on what I should do with my plan and phone. Although I was indecisive between what iPhone 11 to eventually upgrade to, he was very patient and didn't make me feel rushed! Thanks Riley!:)

I got the iPhone 11 pro max on hold last Friday and the employee told me to come back the following Tuesday to pick it up because that's when they would receive them. On Tuesday I tried to call them. 10 times (not kidding) and they never picked up to see if they had stock. I ended up going to the store to see if they had my phone, as I was told I should and they didn't have it. I'm very disappointed in the customer service, I would have understood if they at least picked up the phone to tell me they didn't have it.but not even. The employee understood the problem and tried her best to help. Still I would try avoiding this branch in general because of how poor the customer service is.

Don’t ever pre order phone from here if you are a freedom customer and if u want to upgrades, it’s been 20 days since I pre ordered the iPhone 11, they keep saying they haven’t received it, I know they do and only give to the new customers. Never answer the phone and Riley the manager is garbage, no customer service. Try some where else

Good deals.this team really helped me out, they were so patient when I had issues with my account and helped me reach out to back office. I ended up signing up two I phone's for a really good deal.highly recommend this place!

Their coverage just isn't enough I missed out on alot of lucratuve opportunities the month I used freedom.

Long time to wait doesn't matter what. Be prepared for at least 20 min if not more just to reach the counter and this in rare cases when all 3 counters are open

I’d give them no stars if I could the people are useless and are no help what so ever took me 5 calls to even get threw and when I did the phone I had reserved they sold it and did nothing to help me and the situation don’t tell ur customers ur helping them and can reserve the phone then cell it behind their backs this store is pathetic

Don’t use freedom! This company just cares about money! The worst customer service! And also it has so many issues

I would like to share about my positive experiences with Riley. This guy definitely knows how to treat customers to his excellence, he is patient and really capable, and most importantly very friendly. Go find this guy and you will be satisfied. It is hard to describe in words how amazing he is.

I like how competitive their prices are compared to the "Big Three". The sales associate was knowledgeable and helpful. I haven't decided if I will get my phone plan through them but they did leave a good impression.

I had the most awful experience today in this store. (coquitlam center location) i was dealing with this MANAGER named RILEY. He is not apologetic at all despite their mistake. Instead of listening to our concern he just blame us for their mistakes. He only gave 1 option and nothing else. The worst costumer service! I will not recommend this company to any of my friends. This company is not even worth 1 star. In general, i can rate this store plus the manager a -100 star!

Absolutely amazing customer service. These guys were able to give me the best plan for the lowest price! The team is great and they are so helpful!

Even 1star is too much for the terrible service, they never have anything available in their stuck
And never answer phone calls
Definitely the workst location.

Don't bother trying to call this branch, they never pick up. I was in line and watched the phone ring next to one of the workers that was just standing at the counter - she could have easily picked up and multi tasked whatever she was doing as she was not helping any customers. As well they seem to have Zero clue of there own inventory and you have to stand in line for 45 minutes to be told they dont have a phone.you think if a phone was sold out that they would make a note to themselves and they staff? No, because that would be common sense.

Came in and bought an iPhone 8, wasn’t expecting the great deals. But Denise helped me out and I would recommend her if you visit this location.

Very slow unprofessional and rude employees especially Melika. They make you regret chosing freedom mobile.

Hi Amir,

I just saw your review, I am sorry for your experience that you had at our store, however I hope you understand we do have to follow the rules and policies we are enforced by. We only have so much we can do for our customers and not that I didn't want to help the situation, it was out of my control.

Thank you.

This place doesn’t even deserve one star! Reception with freedom mobile is a joke and customer service at this location is non-existent. I signed up with freedom mobile on the promise that I could cancel their service within 15 days. Tried it and realized I had no service at work (in vancouver) at least 1/3 of the time and was on the away network (aka limited data) more often than not in locations that were supposed to be covered. Texts took 5 minutes to send, calls took at least 2-3 tries to go through, and internet was patchy and slow. No problem, it had only been 10 days so I went to cancel my plan. It turns out my service plan could be cancelled but they would not take back the phone that I got with it because it was open box now, so it cost me $1500 to buy out the phone in order to cancel their useless plan. Shocking to say the least, but to make matters worse, the manager at this location was extremely rude, yelled at me and his employees, accused me of wasting his time, threatened me, and claimed he owned freedom mobile and there was nobody else I could talk to. Yeah right! Freedom mobile claims an “internal investigation” is underway regarding this manager but they still have not offered to take back my phone. Bottom line, don’t be fooled by their low cost plans and $0 phones! You get what you pay for with their plan (minimal, patchy, unreliable coverage) and you end up paying more for the phone once you realize you just need a plan that works.

Giving this store 2 stars because the staff is very friendly and the only saving grace, but the manager needs a lesson in customer service. He's rude and just not very interested in helping you out, unless it's about making a sale. I went there to help sign my wife, mother and mother-in-law up up for their service. The girl who helped us out was excellent! The manager was a different story, coughing out loud without covering his mouth and eating food in front of the staff and customers (couldn't do that in the back room to be more discreet?), and you can see the crumbs from the food falling all over the counter/register. Very unprofessional manager.

Freedom Mobile Inc.is a Canadian wireless telecommunications provider owned by Shaw Communications. With 1,317,844 active subscribers (as of the end of May 31,2018) in urban areas of Ontario, British Columbia and Alberta, it is Canada's fourth largest mobile network operator with 4.2% market share, Founded in 2008 as Wind Mobile by the telecommunications company Globalive, Freedom was one of several new mobile carriers launched in Canada in 2008 after a government initiative to encourage competition in the wireless sector alongside Mobilicity (later acquired by Rogers Communications) and Public Mobile (later acquired by Telus). It initially launched mobile data and voice services in the Greater Toronto and Hamilton Area, Ontario on December 16,2009 and two days later in Calgary, Alberta. Since then, Southern Ontario has been the main target of network expansion: first with Ottawa in Q1 2011, and then with about half a dozen additional regions, the most recent being Brantford.

Pros:

Cheap
Some areas have improved
Can talk in subway

Cons:

Not many phones are compatible with Freedom Mobile
New network works on the similar old high frequency network.
No more roaming free if switched to LTE
Some areas you don’t have coverage if you live in those area you have no antenna.