Freshii
3 reviews 2755 Lougheed Hwy. Unit 31A, Port Coquitlam, BC +1 778-730-1756 www.freshii.com suggest an edit
30 January 2023 3:43
This is the second time this location has forgotten to put any vegetables in my smokehouse burrito. It was just beans, rice and yogurt sauce which made me really sad as I had already gotten home when i realized. The lady who made it had headphones in and was speaking on the phone, so perhaps that’s what distracted her.
18 January 2023 3:28
Hopefully this will get corporate attention.
My family of 6 order Freshii nearly once a week in Calgary, we love it. It is consistent, the service is top notch, and our drinks are modified correctly to our liking. We love it so much we get Freshii gift cards for Christmas!
When in Van, we place orders for the same thing as we normally do in Calgary, and it’s NEVER the same.
Three different locations we’ve visited in B. C, leaving disappointed.
My smoothie tastes like banana and whey, if I wanted a banana and whey smoothie, I would blend some in my own kitchen. I don’t come to Freshii to pay 10$ for a smoothie I can make myself.
Either realign your team on training or change the Vision of your company, because consistency in service and guest satisfaction is not one of the Values you follow.
And as a brand you are not considered a Cheap/Value brand.
You must make sure quality and service is linear between each branch.
P. S I believe it’s important to add that I came here last month in the evening of December 24th to buy a GC, and the woman who served me was on the store phone speaking to what seemed like a relative. I didn’t mind it what so ever at the time, until I got home and called the location to ask a question and the line rang for eternity, I called back twice more, no one answered. So I had to drive back to the store. When I walked in the lady was in the back, possibly watching TV or occupying the line.
My family of 6 order Freshii nearly once a week in Calgary, we love it. It is consistent, the service is top notch, and our drinks are modified correctly to our liking. We love it so much we get Freshii gift cards for Christmas!
When in Van, we place orders for the same thing as we normally do in Calgary, and it’s NEVER the same.
Three different locations we’ve visited in B. C, leaving disappointed.
My smoothie tastes like banana and whey, if I wanted a banana and whey smoothie, I would blend some in my own kitchen. I don’t come to Freshii to pay 10$ for a smoothie I can make myself.
Either realign your team on training or change the Vision of your company, because consistency in service and guest satisfaction is not one of the Values you follow.
And as a brand you are not considered a Cheap/Value brand.
You must make sure quality and service is linear between each branch.
P. S I believe it’s important to add that I came here last month in the evening of December 24th to buy a GC, and the woman who served me was on the store phone speaking to what seemed like a relative. I didn’t mind it what so ever at the time, until I got home and called the location to ask a question and the line rang for eternity, I called back twice more, no one answered. So I had to drive back to the store. When I walked in the lady was in the back, possibly watching TV or occupying the line.
14 January 2023 10:21
I ordered 2 burritos, then girl started making bowls. I asked nicely is that my order. She said yes, then I told her I ordered burritos. After trying to tell her a few times, she finished making the bowls, gave the bowls to me and told me that I ordered bowls. I left confused. And to top that off the bowls were half full and mostly rice. It did taste that great and I was not to happy with the service.