FYidoctors - Burnaby - Doctors of Optometry

The price on the shelf is incorrect. When my partner went to the cashier, she ended up paying more than what was on the price tag.

Highly recommend FYIdoctors Burnaby for the professional and expert knowledge of the doctors and staff at this location. Dr. Ng is always so patient and thorough with her exams and Susan is the absolute best at helping me to find the right frames!

The service that Joti provided was exceptional, I would highly recommend purchasing your glasses from FYidoctors.

Joti is amazing! I will never go to another eye place. If you have a concussion and struggle with dizziness and balance please see him.

I had previously had my tear ducts opened at FYI on Granville and needed it done again but the location is no longer there. I called this office to see if I could have it done there. The person that answered my call said it would be 150.00 for a consultation and 400.00 for the procedure. I was shocked at the cost and told him I only had to pay 45.00 previously and he replied with well go back there then. Obviously I didn't go there and have found another FYI that was willing to accommodate me for a fee of 50.00.

I recently visited FYI doctors in this location for an eye exam and was thoroughly impressed with their professionalism and expertise. Dr. Hao conducted a comprehensive eye exam, taking the time to explain the results and answer all of my questions. The staff were friendly and accommodating, helping me select the right frames and lenses for my needs. The whole experience was seamless and pleasant. I highly recommend this store for their top-notch eye care services and fashionable eyewear selection!

I want to preface this by saying all the doctors are extremely nice and has always made me feel comfortable during the eye exams.

I mostly had a problem with the individual who was discussing glasses prices with me. The moment I gave them my prescription, they reacted with a shocked expression, exclaiming "Oh my god! Your prescription is so high. " I ignored it at first but they kept commenting on it saying thing like "I have never seen a prescription this high before. " I found it a bit rude and shameful as I have never had someone comment like that before on my prescription. I am also very well aware that I have high myopia and astigmatism, but at an eye care place, I do not think you should be commenting or reacting like that. I'm very well aware I cannot see without my glasses.

They also proceeded to tell me that I MUST get this and that, and told me they would have to calculate how much it would because it would be difficult to get a price range with the prescription I had. They also told me the current glasses I had did not have a blue light filter on it, even though it did. The individual spent 5 mins scribbling prices on their notepad and mumbling to themselves, making it seem like I was a huge hassle to work with.

I was ultimately quite upset at how I was treated, so I left and went to my usual place to get my glasses. They had no problem giving me a price and I got my new lenses very quickly.

Note: I am not sure if this individual still works at FYidoctors, since this happened over a year ago.

Had my first ever optometrist appointment on Friday afternoon. From the online booking to checking in on my arrival, all was great. But I need to tip my hat to Dr Wu and the team. They way they treated me and walked me through everything made me feel like I was a member of their own family. Nothing but top marks for Dr Wu and her team. A real pleasure! (Even though i now need glasses)

After my negative review below they followed up and sent my results etc. I withdraw my comment. Thank you FYI.
I returned and asked for my full exam results I paid over said you would 't understand them. I said I would like to try. Thed

Excellent visit every time with Dr Jessica Ng. Super nice and thorough. 100% trust in her care.nl

I had such kind and helpful service today, replacing my broken frames in minutes. I can’t thank the optician enough. I teared up in the office

Went for an eye exam, probably one of the most thorough exams I've ever had. Jessica answered all my questions and gave some really great advice. Felt really taken care of!

Dr Jenny Ng, the optometrist I saw, was competent, professional and friendly.

However, the optician I spoke to about lenses gave me inaccurate information which would encourage me to upgrade: she repeatedly said, "It's only $50 more, " when they were actually $60 upgrades; and she told me the 1.5 index lenses do not have UV protection, and I would need the more expensive 1.6 index for that, which is false.

I also realized the $199 lenses come free with a pair of $159 frames.

I have been going to FYI for many years. Staff are friendly and kind. I recently went to see Dr. Hagedorn as my vision seemed off. She preformed a very thorough exam and took her time to make sure I was comfortable with my new prescription and that all my questions were answered. I also ended up with a fabulous pair of glasses. Highly recommend this clinic!

I am writing to sing the praises of Dr. Dennis. My daughters and I have been patients of hers for a couple of years now, and we are all so grateful to be in her care. Dr. Dennis is warm, caring, thorough, and explains everything clearly. She goes the extra mile in everything she does and is a truly gifted doctor. We feel very fortunate!

This review gets 5 starts all because of Dr. Talisa Dennis. I HIGHLY recommend her! My husband and I went for an eye exam, and he's extremely squeamish with anything to do with eyes. She was extremely patient, and informative. She explained every part of the examination process to put him at ease, and make it a comfortable experience for both of us.

I also had to a contact lens fitting, and it was extremely thorough. Dr. Dennis was patient with helping me find a set that was fit for me. I didn't end up ordering right away, and almost a year later called back to order the contact lenses, and she remembered me! Also, super quick with responding and updating my file so I could order the contacts!

The BEST optometrist in town!

Went for my eye exam for the first time in a long while. Absolutely loved my experience. The receptionist was very approachable and helpful in getting me through the prelim tests. As for Dr. Tony Wong, he was super friendly knowledgeable, and patiently explained to me all about my current eye condition, and preventative methods. Left the clinic a very happy man, highly recommend this location!

I had my eye appointment and my eyes were dilated so I was unable to see any glasses and try on. This lasted for 3.5 hrs after my appointment.

I have been trying to make an appointment to come in to spend money on 2 pairs of glasses.

I work till 5pm but am able to come in for 5: 15pm (due to covid they only are allowing appointments to look, due to short staffing they are saying) They pushed that I was unable to come in because the sale has to be done by 530 so they can cash out for 6pm. I'm sorry I've worked customer service for 15 plus years. If you say you are open till 6pm, you take customers till 6pm. Cash out and everything else is after.

I have never felt so much like a company just does not want my money. I intended to purchase two designer glasses.

Have read the reviews and seeing I'm not the only one who has received poor attitude. The Yaletown location was extremely friendly. Not to sure whats going on at this one.

I didn't even get in the door. I called to ask about billing to insurance. Don't bother unless you're prepared for attitude. If that's the front line hired to assist - yikes. No thanks.

I didn't even get in the door. I called to ask about billing to insurance. Don't bother unless you're prepared for attitude. If that's the front line hired to assist - yikes. No thanks.

Dr Shum was thorough, personable and kind in performing my eye exam. I was happy with the Covid safety measures in place.
I was also pleasantly surprised at the ease of my frame-shopping experience; I've struggled for years to find glasses that actually fit my face, and they had a great selection.
Susan even took extra care to refit my old pair of glasses - which I'd bought elsewhere - since my new ones will still be a couple of weeks. The "over and above" is appreciated!

Very approachable and friendly staff! Lots of frame and lense options to choose from! Easy to use, online booking system. Thorough and patient.

I had an incredible experience at FYI Doctors - Burnaby. Upon arrival, I was promptly greeted by the staff with a warm welcome, complete with complimentary coffee. Dr. Dennis was kind, knowledgable, and helpful during my eye exam. She explained each step of the process and identified exactly why I had been squinting while watching TV late at night. Dr. Dennis completed my prescription and Susan helped me to find two pairs of eyeglasses that will help me see more clearly. I highly recommend Dr. Dennis at FYI Doctors - Burnaby.

I went to their office 2 years ago to see dr Talisa Denise because of the eye infection and was amazed with her professionalism and knowledge. She was very detail oriented and addressed all my concerns with kindness and detail explanation. I also got small reading prescription. I am happy to say that each of the following visits went the same way - dr Denis thoroughly did the exam without assuming or skipping anything. Now all my family goes to dr Denis when needed for their eye care and glasses prescription. Definitely the best eye doctor I have ever seen!

This review gets 5 starts all because of Dr. Talisa Dennis. I HIGHLY recommend her! My husband and I went for an eye exam, and he's extremely squeamish with anything to do with eyes. She was extremely patient, and informative. She explained every part of the examination process to put him at ease, and make it a comfortable experience for both of us.

I also had to a contact lens fitting, and it was extremely thorough. Dr. Dennis was patient with helping me find a set that was fit for me. I didn't end up ordering right away, and almost a year later called back to order the contact lenses, and she remembered me! Also, super quick with responding and updating my file so I could order the contacts!

The BEST optometrist in town!

Whoever was on the phone with me had the worse customer service skill. Didn’t know how to explain the order that I asked and took too long get the idea across. Their doctor was nice so I gave 3 stars and that’s pretty much it! Will go somewhere else to order my contact.

Very professional team! Friendly service too. Yes, another reviewer mentioned excellent coffee - I second that. Went to FYI for the first time because I wasn't too happy with the place I was going to before. I appreciate that Dr Tony Wong was extremely patient with answering all my questions and he gave me information that other eye doctors have never bothered to mention to me. Leslie who is part of client care is very nice and helpful too. Also very cheery. I highly recommend this place. And did I mention the coffee is good? ;)

I visited Dr Jessica Ng a month ago to get an updated corrective lenses prescription and other general eye checkups. Dr Ng was friendly and patient as in my first visit with her. I requested 2 prescriptions, one for driving with full strength lenses and one for shorter distance purposes like watching tv and computer monitor. The first prescription for distance was perfect, but there're some mix-ups with the second prescription, and it's mostly my fault that I didn't explain clearly to her of what I need. I only discovered this situation after I've purchased my first pair of glasses and ready to order the second pair. I called the clinic and Dr Ng very graciously let me book another appointment with her free of charge, so that I can explain more succinctly to her of what my needs are, and she gave me an updated prescription. I am very pleased with the way she handled the situation, and would recommend others to consult with her if you're looking for a friendly, courteous and professional eye doctor!

I have been a patient since they were still at the mall. Staff are always polite and Dr Ng has always taken the health of my eyes seriously. Prices for contacts are average at best, but the extras services provided at no charge, and the care for patients keeps me coming back.

The doctor is very nice and helpful and that's why I give 2 stars. The assistants speak bad English and one of them is very rude while taking photos only because my chair bumps to her chair. Keep in mind I have to shift my positions following their instructions and the room is super crowded. Anyway the manager called the next day. He asked me what happened and apologized for my bad experience. For that I add one more star.

I loved how they treated me here and the fact that they explained everything, not just sold it. Even picking glasses was fun.