G&G Music Ltd

Terry was the DJ at our wedding and he was fantastic! From the initial inquiry to the big day, an absolute pleasure to work with! I highly recommend Terry and G&G Music for any and all of your sound needs!

Thanks for the perfect day!

Terry and his wife were incredible to work with to Dj our wedding and make it such a special day. Photobooth was so much fun for our guests and the music got everyone on the dance floor. Very easy to coordinate with and everything went so well 10/10 would recommend. Also getting a flash drive with all the songs played and all the photos from the photo booth is such a wonderful idea.

Terry was the DJ at our wedding and did a great job. He played a great mix of our songs and guest requests, had a disco ball and even some glow sticks for later in the night. Our guests loved him and so did we! He was also very organized from day 1 and the transitions from ceremony to reception was seamless. Will definitely be recommending to our friends!

Absolutely horrible service. Erin at the front desk is completely incompetent and should not be hired for the position. Loyal client for 2 years with no major issues. Then last month of my sons guitar lessons we had to changed instructors due to the instructor taking days to respond to my text messages when trying to give advanced notice to reschedule a couple lessons. The last month with the new instructor my sons sports schedule changed and he would have missed the last 4 lessons so I requested a refund. Erin told me she would contact the owner and call me back. She never did so I called her back a couple days later and she said again I’ll call you back. She gets the instructor to call me back, he had no clue I wanted a refund and was very confused saying to Erin “I don’t deal with refunds I’m just the guitar instructor”. They ended up arguing with each other so I asked to speak with Erin. Erin then tells me they don’t do refunds but we can schedule the final 4 lessons when ever it fits our schedule. At the second lessons we had scheduled I sent my son in for his 3: 30 lesson as I always do and waited out front in the car. Just after 4: 00 my son comes outside, gets in the car with tears in his eyes and said “He never showed up”. I went in to speak with the Erin, soon as I walked in she says “I’m sorry I’ve been trying to call him”. She had sat my son down in front of the tv in the back, put on the karate kid movie and let him sit there for 30 minutes while she tried called the instructor! The lessons are 30 minutes long…She didn’t even tell my son after 5-10 mins that he could leave, he got up and left on his own. I assumed that entire time he was in his guitar lesson. I demanded a refund for the last 3 lessons and she said immediately I’ll go get you cash but didn’t show any sympathy and didn’t see anything wrong with what she had done. We will never be back and do not recommend G&G Music.

Terry is such an amazing person to work with. He and his team cover our wedding ceremony and reception, and they are perfect. Because Terry is a musician himself, he is very knowledgeable and attentive to details. Terry is super fun to work with, and he gave me the confidence that you can rely on him on such an important day. Thank you Terry and your team for your outstanding work!:)

We were planning to have G&G Music DJ our wedding, but after working with them we don't plan to ever do business with them again.

We met with a particular member of G&G's staff on April 29,2018 to discuss what we wanted for our wedding, and he seemed to be able to offer a lot of what we wanted just barely within our budget (likely because we told him our budget ahead of time - something we don't plan on doing again in the future). Things were sounding good, so we asked him to send us a formal quote.

We received the quote a couple days later and found that there were numerous prices that were above what we were told at our meeting with G&G. There were also items on the quote we said we didn't want (such as a photo booth), among other issues.

We contacted the individual we had met with and brought up our issues with the contract to him. In our email, we used a particular price inconsistency in the quote as an example: an item that we were told was $50 even at the meeting, which was now being quoted as "$70-$370". So, in the best case scenario the item would be $20 more than we were told, and in the worst case scenario it would be hundreds more (something we couldn't afford multiple instances of on top of all the other wedding expenses).

Instead of apologizing for the confusion and working with us to make the quote more agreeable and clear for both parties, G&G responded by saying that "$50 was a rough starting price". The individual then proceeded to say that if we bundled the item with another package (which we did not want and never discussed prior), there would be a discount that would bring the item to $52.50. He said, "so in reality I'm really only $2.50 off in price", leaving out the fact that to get that price we need to pay an extra $100 for a package we don't want.

After a few emails back and forth, the conversation ended on May 14,2018, where we said the following:

"Our concern is that prices at our meeting were presented as exact prices we should budget for. Now, looking over the contract and emailing back and forth, we're finding out various items were quoted to us at the absolute lowest value and that we would probably need to pay quite a bit more than discussed to receive what we expect. "

And his response was simply:

"Let me revise the contract and see if it works for you both. Im playing on the island till late Wednesday so ill be able to get to your contract Thursday. "

Fast forward to May 25,2018 (a week and a half later). I sent the individual another email asking for an update. He responded this morning with the following:

"I'm sorry I should have emailed you sooner but this is a very difficult letter to write. I certainly don't want any hard feelings.

After your last email I felt like my integrity was being brought into question.
I understand the confusion with the [item] but your email implied that I had changed quotes on "various items. " I've been playing in bands and Djing for a very long time and this is the 1st time anyone has been unsatisfied or accused me of changing prices.

I want this to be a very positive experience for you both and it's not feeling that way. You should enjoy every part of the planning right up to and including your wedding day so I feel it would be best if you found another DJ. "

IN SUMMARY, if you plan to work with G&G Music, just know that they are never in the wrong, and if you have a complaint with their service they will tell you they will resolve it, then proceed to not say or do anything related to your request.

Since we are the first of both our friend groups to be getting married, G&G Music can look forward to not receiving business from any of our friends and family. Now, we will work on finding a new DJ after wasting the last month working with G&G Music.

Have purchased or rented a number of musical items here. My daughter also took lesson for some of their teachers. Would recommend them very much