Giant Langley

Got excellent service and assistance when I bought my new Giant Contend AR in orange glow colour. These guys, both Langley and White Rock are great. Two year after sale service

Recently purchased a LIV Intrigue E, in the Langley store. Bambi was helping me out. I am 5.2 and the Giant Trance E in small is still too large for myself, but the Intrigue is basically the same bike with a smaller frame and the same 29" tires. They had a medium Intrigue in stock on sale but also slightly too big. But Bambi sourced a small from the warehouse for the same price. Picked up the bike a week later.
I returned two weeks after purchase to pick up some lights and when I arrived Bambi greeted me by my first name. Great customer service, and product.

If you are looking to purchase a new bike this would be the place.they have it all. Great customer service and bike experts. Thank you Chris, Jeremy, and Beatriz.

Chris and Jeremy were really great, friendly, know what they're talking about.
Chris had my bike ready as soon as I walked in, I asked if they had a kickstand, they suggested one and offered to install it right away, while I was waiting I asked about saddles, Jeremy showed me what they have, and again offered to install it on the spot! Great service guys, keep it up!

Had a good experience with them today. Took my nephew's BMX for some adjustment and they where so graceful to spare their time to do a quick fix on the spot and charged me nothing. Right from the time we walked in to the time we left was patronized by Beatriz and i would strongly recommend her and her team for all the sales and service needs.
Thanks Giant bikes

We purchased two Giant bikes three years ago in North Vancouver location at cost about $1500 each. The guys refused to provide us a service even at full cost because we purchased it in different location. Same story in Giant South Surrey. So basically you buy a bike with no service. Never buy Giant again and do not recommend it to anyone who looks for a good service. Very rude personnel.

Best customer service I've seen!

Bought a new bike a few months back, I knew exactly what I wanted and they just happened to be a shop that had a bike my size in stock during the Covid shortage, but nonetheless Chris was very friendly and helped me get everything I needed. Took the bike for a test ride one day, then called the next day and said I would swing by after work and buy the bike and Chris had it all freshly tuned up and waiting for me.

Fast forward a few months and I took my bike in for its first tune up, called beforehand and was told that there was about a day turnaround for bikes. I walked in and Chris remembered who I was and that I didn't live in the area (all from a short conversation he had with one of many customers literally 2.5 months before - impressive!) and offered to tune my bike right away so I didn't have to come all the way back to Langley to pick up my bike on a different day! So I just went to a coffee shop for a bit, came back to grab my bike and no joke I didn't even have to go into the shop. Chris saw my car pull up and by the time I got out he was waiting on the curb with my bike ready to go!

Honestly, I would have had no complaints had I needed to come back a different day for my bike, or had to go inside to find someone to get my bike from the shop, but man, it's the little things that really make a shop like this stand out. Huge kudos to Chris and the team and Giant Langley!

Great service! Brought my bike in and they fixed it quickly and for a reasonable price. Other bike shops around here are so busy and pricy, it seems like Giant Langley is flying under the radar! Great stuff. Thanks for the work on my bike Chris!

Called to inquire about a specific gravel bike. The man who answered the phone was completely rude and disinterested. Told me it would be June 2022 for any bike I and that he had nothing in store to even look at and from his tones he could care less. I know we are ALL COVID fatigued, but when a 2 minute phone call can make you say "never will I give my $ to a business" that says a lot.

Great experience going to Giant Langley, awesome customer service helping size bikes for my kids. The first bike we bought here has been passed down through all 4 kids and still going strong 7 years later.

Amazing staff and service it’s always a pleasure going to Giant Langley for all of you bicycle needs. From a first time bike purchases to racers they take the time to make you feel like you matter.

Have purchased a bike and had a number of services done by the team at Giant Langley.
Staff has been attentive, knowledge and quick.

Recommended visiting them anytime you are considering a new bike!

Chris is amazing and helped us find the perfect bike for our daughter’s birthday and helmets for both of our kids for Christmas. He helped us find the safest option for their sizes and I appreciated his passion for bike safety. He’s definitely got our business for all our bike-related needs!

Living in kingston Ontario, buying a bike in Langley B C. Due to the the high demand for bikes in the co-vid times, I was unable to get my new bike in kingston. I found the bike I wanted at Giant Langley, I delt with Chris and everything went great from ordering the bike to it being packed and shipped out to me, fantastic customer service and quality to detail in packing my bike. Even had a tee shirt thrown in, had a small issue with a missing part. But was sent a replacement without hesitation, thanks so much to Chris and Tyson. Will not hesitate to make another purchase at Giant Langley. Loving the bike

Hands down best place to go if you are looking for a new bike. My husband and I both wanted bikes so we could ride with our kids. Tyson was so knowledgeable and was sure to get us into the bikes that not only fit our budget but fit where we are wanting to take these bikes. Ended up leaving with a bike for my son as well. Clean and friendly shop! Just overall super impressed with today's service that my family received. Thanks Tyson, we already rode our bikes today and love them. One happy family!

Probably the best mechanics in Langley Both mechanic working there are super nice, and willing as well as able to fix your bike. I had a rim brake rubbing problem on a non giant bike they helped me no problem. I was in and out of there in 10 min with the rubbing gone. I first took my bike to BSP where I bought it from. They said they fixed the rubbing, but they did not. These mechanics are much more knowledgeable

Update: These guys are good! Had a chain clicking problem. Took it to BSP mechanic 3 times with this issue, and they said it was working fine, and there was no problem. These guys fixed it very quick, and now my bike it running smother than when I first bought it.