Gray Line Sightseeing Victoria
7 reviews 721 Government St, Victoria, BC +1 855-385-6553 www.sightseeingvictoria.com suggest an edit
09 November 2023 15:15
Too expensive for what we got. Used hop off all over the world with much better quality and value
02 August 2023 0:30
Very bad communication. We waited 45 min at the Victoria Regent Hotel which is a listed stop on their website but the bus pulled over 50 yards away from us. There were no signs to let you know on the streets and the bus driver just shook his head while we chased after him. We tried to call before to confirm where the actual stop is but no one picked up. Also didn’t see anywhere on the it website where you have to go to the Empress hotel for the initial stop. Again tried to call them but no one is monitoring the phones.
28 September 2022 4:59
Bait and switch! Do not use this bus service! I purchased tickets for 1: 30 start. I got here at 1: 15 and she said that the bus was full. When asked how that was possible when the ticket I bought through Viator clearly states that my time is 1: 30. The smart mouthed (not very bright) young lady says. "oh! We're not affiliated with Viator" I looked at her and said "then how are they selling tickets for you? " Then she looks at me with a blank look in her eyes and says. "yes.that's what I meant".
So I asked her if they regularly oversold their tickets and she did not understand what that meant. So I clarified what it meant.you sold more tickets than you had seats for.she says "no.that's not what we did". Then she said "well it's first come first serve" which didn't make sense because I was here before my assigned time of 1: 30 and the bus was already full and they were turning people away. So they loaded the bus up at 1 pm?
I had to stop talking to her because she was bringing my IQ down.
So I spoke to a person who looked like she might be in charge and she said that they did oversell the bus and we needed to get in this long line and wait for the 2: 30 bus. I told her I didn't pay for the 2: 30 bus. She just shrugged.
Needless to say, there were many many unhappy people waiting to talk to her too.
AND to top it off, NOT ONE PERSON APOLOGIZED for the inconvenience. Horrible customer service.
So I asked her if they regularly oversold their tickets and she did not understand what that meant. So I clarified what it meant.you sold more tickets than you had seats for.she says "no.that's not what we did". Then she said "well it's first come first serve" which didn't make sense because I was here before my assigned time of 1: 30 and the bus was already full and they were turning people away. So they loaded the bus up at 1 pm?
I had to stop talking to her because she was bringing my IQ down.
So I spoke to a person who looked like she might be in charge and she said that they did oversell the bus and we needed to get in this long line and wait for the 2: 30 bus. I told her I didn't pay for the 2: 30 bus. She just shrugged.
Needless to say, there were many many unhappy people waiting to talk to her too.
AND to top it off, NOT ONE PERSON APOLOGIZED for the inconvenience. Horrible customer service.
24 August 2022 23:09
Forrest Gump Tour?
Are you a worldly traveler with stories to share with strangers at a bus stop? Buy a seat on Gray Line's "Hop On and Get Stranded" tour of Victoria, British Columbia. We paid $55.00C each, sat on the hard plastic seats and listened to loud audio feedback as far as Craigdarroch Castle. Having been told that there would only be one bus per hour, we rushed through our castle tour. When the bus showed up, all of the seats were full. Some people stood in the wheelchair area, but we had already heard our first driver angrily yell at people for standing. Instead, we stayed at the bus stop and called Gray Line. They already knew why we were calling, and assured us that they were sending another bus in 30 minutes. They never did. Thankfully, we were able to cram into the next scheduled bus, having waited an entire hour. If they had been honest, we could have taken a cab or city bus-instead of waiting for a bus that never came.
Are you a worldly traveler with stories to share with strangers at a bus stop? Buy a seat on Gray Line's "Hop On and Get Stranded" tour of Victoria, British Columbia. We paid $55.00C each, sat on the hard plastic seats and listened to loud audio feedback as far as Craigdarroch Castle. Having been told that there would only be one bus per hour, we rushed through our castle tour. When the bus showed up, all of the seats were full. Some people stood in the wheelchair area, but we had already heard our first driver angrily yell at people for standing. Instead, we stayed at the bus stop and called Gray Line. They already knew why we were calling, and assured us that they were sending another bus in 30 minutes. They never did. Thankfully, we were able to cram into the next scheduled bus, having waited an entire hour. If they had been honest, we could have taken a cab or city bus-instead of waiting for a bus that never came.
04 May 2021 15:28
This was an awesome experience. Lots of things to see on this tour and you can stop and get off/on at many great locations. The bus was quite clean, the driver and staff were friendly and informative, and the narration was very well done. This is definitely something I would do again.
02 August 2018 7:06
Great tour for both my kids and parents! Was able to see and learn a lot about the city in a short time.