Harbord Insurance Services Ltd. - Fairfield

Courtney is so helpful! Got me setup for travel insurance for the year on super short notice

Two separate visits to Harbord Insurance (several weeks apart) to have them cancel the Autoplan policy on my recently deceased father's vehicle, both visits made with certified copy of death certificate, original copy of will (properly signed and witnessed), my father's driver's license as well as my driver's license (as named executor). Both visits to Harbord were unsuccessful in accomplishing this seemingly straightforward request, the first time I was told I needed the vehicle's plates to cancel (which are on the vehicle located in Quesnel so not easily accessible from Victoria), the second time their agent (s) got partway through assisting me but stopped because it was closing time. Note that I wasn't looking to transfer ownership of my father's vehicle, I was just looking to cancel the Autoplan policy so it's not costing his limited estate a monthly insurance premium for a vehicle that is parked (is in storage) and won't be dealt with until after probate. Harbord wasn't very helpful in getting this insurance cancelled, in fact on the 2nd visit they seemed to be more worried about getting out the door at their 5: 30 p.m. Closing time (I initially sat down with their agent at 5 p.m. So I arrived half an hour before closing) than providing service to a customer that needed some help. Was told that office policy is not to work past closing time (even 15 minutes?) Maybe I'm from a different generation, but I'll be looking elsewhere for my insurance needs, which is a shame since I have several of my own vehicles for which I had been using Harbord for Autoplan needs.

We brought our car from out of province and Corrie helped us register and insure it here and she made it super easy and fun. Thanks again!

Five stars to Juliet Coates and the Harbord team for helping me with a new policy for my home. Juliet was prompt, cheerful and very knowledgeable. I will be pleased to recommend Juliet and Harbord to anyone who asks. Thank you!

Greg was professional and efficient getting our marine insurance done! I would recommend using Harbord every time. Customer service and attention to detail was top notch

Great business - friendly and helpful. They never judge when I’ve forgotten my papers or my details - they make it all happen! A great ally in my busy life.

I've dealt with Harbord for decades, for tenant and car insurance. Great, friendly and helpful service.

I've been going to Harbord insurance in Fairfield for 5 years now and they have never once failed to provide excellent service!

Kim L.was very helpful with explaining the new ICBC policies. I saved money and still got great coverage! I would highly recommend Harbord insurance because of their helpful, professional, and friendly staff!

Received a very solid customer service experience at Harbord Insurance today. I also appreciated the visible COVID-19 prevention protocols in place, which were easy to understand and follow. The representative I saw to renew ICBC autoplan insurance was knowledgeable, professional, and didn't attempt to load on extra services I didn't need or want. She got me in and out of there in no time flat with the services I came for.

As always, Harbord Insurance is fast and seemless! Perfect you can renew over the phone during these unprecedented times. Thank you!

My previous insurance company cancelled my house insurance because I needed to replace my roof, which was only a few months away from happening. It seemed to take them days to answer my questions or get back to me after I leaving many messages so I decided to phone Harbord and talked to Maggi who was very helpful and responded to my questions quickly and efficiently. After a few emails and phone calls, I decided to switch to Harbord before I even received the quote because I was so frustrated with my insurance company and it turned out that the Harbord quote was less expensive too. Thanks Maggi.

My husband and I visited to get an auto policy for a new car and were very about the experience and whole process. They provided excellent customer service and made some additional recommendations to our policy which we included. We will be back again!

Narender Malhi took the time to call ICBC on my behalf seeking the information I needed to complete my transaction. Knowledgeable and professional. Thank you Narendra!

I called them to renew my car insurance over the phone and Narender was more than courteous and quick to help me with my insurance and had everything done with me in under 10 minutes thank you so much great service will be returning!

I had a great experience! Kim was very helpful and patient with all my questions. I'd definitely recommend.

Am an auto customer. Very efficient service. Love that they are open later in the day for after 5pm needs. Thanks!

Recently had my first experience with Harbord. We bought a used car in the area and needed insurance to drive home. Kim L.helped us out, her customer service skills were excellent! Explained coverages well and answered questions thoroughly. Everyone in the office seemed friendly and the service was prompt and efficient:)

Came into Harbord Insurance as a first-time buyer of ICBC insurance. Raman was professional, explained my policy options clearly and helped me register my car, get plates and get my insurance in 30 minutes or less. Easy, no-pressure experience! Would recommend to others looking for a quick and painless experience when purchasing ICBC insurance.

This place is top notch! The team supports each other and they always come up with solutions. I've been to a lot of insurance places over the years and Harbord in Fairfield is my favourite. Highly recommend! Thanks for the excellent service Raman!

I had to transfer my insurance from Saskatchewan to British Columbia and while it was a back and forth process to figure everything out.all the staff I dealt with were super helpful and professional! Big thanks for all the trouble shooting to Will, Kyla and Annika! Fairfield was an excellent team!

Very happy experience! They were open and very helpful late on a Friday afternoon. We will be back

Great service and insurance provider. We have been going here for years and they work to get you the best coverage and the best price. Clear explanations of what your policy covers and what you might want/need and what you might not. Our agent today, Raman Dhillon was polite, clear
efficient and very friendly. Well done!

Heather P.was immensely helpful setting me up with condo insurance. As a first time home buyer I wasn't too sure what exactly I needed and what would leave me over/under insured. She was able to walk me through the process and set me up with a policy at a price im extremely happy with. Highly recommended!

We contacted our insurance broker, very last minute, for boat insurance and he was able to get us up and running in less than a day. Very prompt and professional serve. Definitely will recommend.

Raman was excellent to deal with. She was articulate and efficient in explaining my insurance options based on my specific needs. Thanks Raman!

I had a really nice experience dealing with Harbord Insurance. I found Corrie to be fast and attentive answering all questions about my insurance plan. I live in Vancouver and I will still go to Hardbord Insurance
in the coming years. It must be an island thing, very nice people!

I have been dealing with this company for many years now and the service has been very consistent with positive and helpful employees. Transactions during covid times were quick, simple, and seamless.

I had a pleasant time getting my car insurance renewed with insurance agent Alysha. She was very helpful and great to talk to while getting my auto insurance renewed.

Renewed 2021 car insurance on the phone. Very simple and handled professionally by Narender Malhi.

I went into Harbord today and did an insurance transfer with Raman and the experience was informative, fast, fun and professional! I highly recommend dealing with Harbord and Raman made our day!

I was very impressed with the service I received at Harbord Insurance Services - Fairfield Branch. Cody was professional and friendly - he went out of his way to explain all details of my transaction, and even waited a little after closing time to make sure I was able to complete all the relevant paperwork. I am very happy with my choice of Harbord Insurance - Fairfield and look forward to a long relationship with them.

Harbord Insurance helped me through the process of insuring my first ever car.they were extremely helpful and professional in finding me the best quality of insurance for my budget. I would definitely recommend them to anyone insuring their first car.

I dealt with both Gillian and Kim and found both to be pleasant, quick, efficient and competent. Each was a pleasure to deal with. They were also able to find a house insurance policy that my former broker could not.