Healthland Clinic

Booked appointment last week in person for today. Drove 20 mins and they didn't schedule me in, waste of time and gas. Never coming back here.

No doubt massage was nice! But to deal with those people is horrible! Apparently I book my appointment for acupuncture, i ended up with chiropractor!

The first and last time I went there the female RMT talked the entire time about her personal life and made negative comments about my tattoos. After the treatment, I went to the front desk to process my insurance and pay the dividend. Much to my surprise, there was a tip option. Highly irregular for a professional RMT business. This is not a salon or a massage parlour, but has less professional courtesy.

My back was sore today. Despite all the bad reviews I decided to give this place a shot. I'm glad I did. A man named HouDa Huang worked on my back. He asked me where my pain was and targeted the areas perfectly as well as my shoulders and legs. Best massage Iv had so far and I would highly recommend this man. He works Wednesday and Friday in new west.

Worse place ever! Money hungry these clowns are. They had redeemed my Groupon voucher when I had rescheduled for another day and expecting that I pay for my massage because the voucher was no longer valid. Leon Lin is the front desk/telephone receptionist that kept pushing on me buying a massage and wasted my time and SCAMMING me into redeeming my voucher without actually receiving the service. This place will be shut down as soon as possible. Filed a compliant with BBB.

In clouding me I work here we have the best massage and acupuncture and reflexology in town

ATTENTION ATTENTION TO ALL CUSTOMER HO THE GOING IN THIS WORST WORST PLACE SERVICE IS VERY VERY VERY BAD YOU HAVE MORE PAIN YOU HAVE LAST MINUTE MASSAGE AT LEAST 15 MINUTES GUYS BE CAREFUL WITH THIS PLACE OH MY GOODNESS NOT GOOD ENOUGH NOT RIGHT WHAT'S HAPPENING HERE YOU FEEL SO BAD NO BODY CAN GIVE YOU RIGHTS TO EVERYONE BE CAREFUL

DO NOT RECOMMEND! They wouldn't make my reservation (two weeks in advance) because they ANTICIPATE regulars will be looking to book the same times I was looking for. The staff member also swore at me on the phone in a different language, not realizing I understood him.

I called the New West location to make an appointment and the receptionist (who I'm reading is also the owner) was incredibly rude. He answered the phone like it was his own personal number. Just "Hello? " I didn't know if I had called the clinic or if I had called a wrong number. I tried to make an appointment for Saturday but I was told I was only allowed to make appointments for Monday to Thursday. I could barely understand a word he said. I eventually told him that he was extremely rude and I want to get a Groupon refund and he said "You get a refund then, I'm too busy to deal with this" and hung up on me. I've heard the Surrey location is better anyway so I'll be trying to make an appointment there. I'd rather lose the $40 I spent than be treated like this!

I wanted to give this place a try since I saw a deal on it on Groupon. Now I understand why they needed help advertising, because their customer service is not very good. The receptionist seemed snobbish and could barely speak English. That's okay since the location has a lot of Asians. Overall, just wasn't impressed even with the Groupon deal I got.

I purchased an hour reflexology session, I received a reminder call which was greatly appreciated.
I was greeted and shown to sit in the lobby. A bucket of water was brought to me to soak my feet while the lady was finishing up another customer next to me.
Lucy did an EXCEPTIONAL job pinpointing all the spots on my feet, and she also massaged my calf’s.
It was a very relaxing hour.
Only down side was when I was paying, the Asian guy at the counter mentioned about leaving a tip, which I found pretty passé.

I wanted a nice relaxing massage and saw the Groupon and thought I’d try them. New West. First the receptionist barely speaks English and sat out front with a Dr during my whole time doing nothing. This is relevant as when I went to the room the sheets on the bed looked gray and there was no towel on head rest. Basically the room was not prepared. Mary my masseuse did put towels on bed but I had to mention the towel after she told me she had a regular client walk out angry because the room did not look clean nor the bed. Mary did a decent job but she was so upset by the last customer that she couldn’t stop talking. I was ok with it for a while but even after I told her I wasn’t going to talk any more she kept going. She had some good techniques but when I got home I had a big bruise on my left side back around my shoulder blade and one day later it still hurts. Because of that I will never go back. They need management. The receptionist should be setting up rooms and making sure they are ready for clients. The wall also had oil hand prints ️. They will never make it in New West there are too many other good spas and other health specialists for them to compete with.