Heirloom Linens

Very helpful staff.
Was able to demo a pillow before buying it.
Go and see how that's done.
Very clever.

Easy e-commerce website. As well, the staff is very customer focused. Friendly, helpful and zero pressure sales.

Great store. Some lovely ladies assisted us in finding the perfect duvet cover and were very friendly. Love when someone provides just the right amount of assistance and lets you browse without trying to over sell you on anything.

I bought a duvet cover here well over 10 years ago. It was a favourite of mine and my husband’s - far superior to any others we have. It recently ripped and I happened to be in Victoria, so I stopped in here and I was able to get 2 new ones, which they shipped to me in Alberta! They have great deals. Great selections. I won’t buy anywhere else. Also, attentive, and knowledgeable staff.

I never knew sheets could be both crisp and cozy until I tried these Organic Percale Sheet Sets by Cuddle Down from Heirloom Linens. It's like sleeping on a cloud in heaven made of the finest, crispest organic cotton. The percale weave gives a luxurious hotel-like crispness, while still maintaining the softness of organic cotton. Plus, the fact that they're organic means I can sleep soundly with a guilt-free conscience, knowing that I'm doing my part to help save the planet one night at a time. These sheets have made me so comfortable that I'm now reluctant to leave my bed in the morning, and I've even been late for work a few times. In addition the customer service at Heirloom Linens was extraordinary, the employee was very helpful in me finding the right product and even demonstrated how to install the sheets on a bed properly (I'm a guy). I highly recommend these sheet sets at Heirloom Linens to anyone looking for the perfect balance of luxury and sustainability. 5 stars, two green thumbs way up!

I have debated writing this as I have always loved this store however the owners should know that they have a problem with their staff. My friend and I were in last Sunday afternoon and were interested in two different quilt covers. We stood with one cover in hand and waited and waited for help. I even watched this one small woman rush from place to place while she ignored us and did nothing at any of the places in the store she was rushing to. None of the staff would even make eye contact. Eventually we gave up and left. Please fix this.

I recommend Heirloom Linens without hesitation to anyone looking to give their room a fresh new look. With its amazing selection, fair prices, and helpful staff, you are sure to find exactly what you need for any style and budget.

I traveled from Sooke to Heirloom Linens.
There store was full of customers.
I knew what I wanted but felt overwhelmed.
Salesperson, Kathy, helped me with my purchase, very knowledgeable, patient, honest, and professional.
I was one of very few men in the store.
She took the time to explain the product,
Proper care, sizing etc.
I fully recommend Heirloom Linens.
Thank you Kathy, and staff.
I purchased some Bamboo sheets, Duvet cover, and other bath products
I couldn't wait to get the sheet on my bed and duvet cover on and go-to bed.
A very luxurious sleep
Thanks again.
Jeff.

I ordered a shower curtain online from Heirloom Linens and had a great experience. Their customer service is wonderful and I would not hestiate to order from them again.

I love the duvet cover I recently purchased from Heirloom Linens. It’s exactly what I’ve been looking for. I ordered it online and it arrived within a few days.

We had a default with a product, they were very helpful in handling it. Keep up with the good service.

Great selection of sheets, duvets and other items
The staff is extremely knowledgeable and not pushy

Fabulous, knowledgeable staff! Pretty store. Well organized and laid out. Quality products. Lovely owners.