Hilltop Toyota

From start to finish our experience at Hilltop Toyota was seamless. Robert was able to answer all of our questions and provide us with information without being pushy. Sharla in finance was friendly and efficient. They gave us a fair trade in value for our vehicle. We would recommend Hilltop Toyota to our friends and family.

Just purchased my 2023 RAV4 Prime PHEV. Richard Gage (Sales) and Sharla Ross (Finance) were both excellent and made the process very smooth and enjoyable. Dave (Service) was exceptional as well. A great experience overall.
Love the Prime. It’s a dream to drive.

Richard Gage and Sharla Ross are excellent people to deal with. From the no pressure TEST DRIVE to finalizing the purchase. The car was nice and clean on pick up day and Richard took the time to take care of the little details.
The whole experience was pleasant and professional. I would deal with Hilltop Toyota any day.

Hilltop Toyota and their wonderful staff rescued us.

Our car's engine blew up at the top of the Roger's Pass. We had it towed to Hlltop Toyota. There we met Michelle, Russ and Jason, all who were very caring and professional. They told us it would have to be replaced. They ordered another one in, assisted us in renting a car, and kept us updated. Then Jason did his very professional mechanical "stuff" replacing the engine. Donna helped us and the two woman at the front desk also were very helpful.

I drove the car home to Vancouver yesterday over the Coquihalla. It worked like a charm.

Humble thanks for Leesa and I to you and your staff!

Amazing service from hilltop Toyota. I had a problem with my truck which they informed me was covered under warranty. We were worried we would be stuck due to being out of town from the lower mainland. They booked us in immediately and diagnosed and fixed the problem promptly with clear communication through the whole process. I only wish my local dealer offered such an outstanding service.

We were in town for our vacation and had an issue with our truck. The service team went above and beyond to get us all fixed up before we had to head back home. Thanks for squeezing us in!

I have been a customer for over 15 year and 3 Toyotas both new and used. I have always been listened to and my opinion has been considered. I have been very happy with the way I have been treated and I have gotten very good advice. I have just gotten a hybrid and now I have many questions. I am so happy to be with Hilltop because I don’t have the feeling I am asking dumb questions and sometimes I have to ask the same question more than once. This is a learning experience for me. Robert you are patient and kind. Thanks for making this a good experience. You all rock.

We had a great experience at hilltop. When we walked in we were greeted and given great information and no pressure to drive a variety of vehicles. For this purchase we were not sure what we wanted and Robert was awesome and we drove it all. We found from start to finish everyone was friendly professional and happy. We are very happy with our purchase and have already recommended hilltop to a few friends. Thank you hilltop you have a great crew! Scott and Cathy Lequesne

Great service from everyone we worked with at Hilltop Toyota to purchase our new vehicle! No sales pressure which was a relief. Would definitely recommend!

Richard and Sharla were helpful, kind and knowledgeable. They even laughed at my jokes. Service, the bar has been set high.
Thanks for everything!

New Platinum Tundra won't connect or stay connected to bluetooth. Service no help in getting issue fixed, no communication or updates. Suggested to trade in at higher interest rate or buy model lower.

Great service will definitely be making it my regular service/ parts dealership. Dakota in parts was a huge help thanks a lot

Excellent help and a good place to buy vehicles as well as have them repaired. I've been driving Toyotas since 1985.

Excellent service, they treated us like family and made us feel really comfortable! Thank you very much to the whole team, specially Sharla and Robert.

Its been a good positive experience every time I took my car for service. Very easy to book in your appointment and amazing people to look after your car needs. Always do a great job with all honesty highly recommend for any of your car requirements. Special mention to dave in service very helpful gentleman. Thanks hilltop for wonderful experience.

Just bought a new truck from Hilltop and every member of the staff was really good at their job and made buying the truck easy and stress free.

Fantastic service from everyone we worked with at Hilltop Toyota to purchase our new vehicle! Richard was extremely knowledgeable and no sales pressure which was a relief. Sharla did our financing and guided us through the process with ease. Would definitely recommend and will be doing all our maintenance here too.

The customer service is fabulous.every person that I've dealt with at Hilltop has been exemplary. In the last 25 years, the car dealerships in the area I live (Kelowna) have been a constant source of disappointment. Hilltop shows just how well things can/should be done. I was happy to make the drive and cannot help but gush over their cooperative approach to the customer experience.

We broke down on the way out to our annual vacation. Despite not owning a Toyota and this happening on a Saturday morning, the staff in the service department went out of their way to get us back on the road quickly and safely. Donna worked hard to fit us in and Brian did a bang-up job fixing our truck. We were able to make it to our destination thanks to the amazing service team!

Hilltop Toyota made buying our 2021 RAV Hybrid a very friendly, fast and efficient purchase. Made my Wife and I feel very appreciated for buying a car from the dealership. I recommend Hilltop Toyota to anyone who wants to buy a Toyota product.

I purchased my 2021 Toyota Hylander 4 months ago now, and I am so so happy with it! I can’t rave enough about the service at Hilltop Toyota. The whole team went above and beyond to make my purchasing experience, THE BEST, experience I have ever had buying a vehicle. A special shout out to Sharla and Richard for all of their hard work in making it so smooth, easy, and exciting to get into my new Toyota! A huge thank you to the whole team sales and service at HILLTOP TOYOTA.

Recently, I had to replace my Thule Hullevator Kayak rack. The team at Hilltop were amazing and installed it, hassle free! I couldn't be happier with the service I was given by Blair, Donna, Adel and the rest of the team at Hilltop Toyota!

Sangeeta & Tak made trading my car the most easy painless process Sangeeta was by my side ever step of the way & really worked her magic getting me exactly what i wanted I’m proud to be the new owner of my Toyota

Sales dude Richard was super cocky and wasn't very knowledgeable about the product he was selling. We did extensive research on the vehicle we were going to see and pretty much everything he said about it was incorrect. Won't be back

Got my 2011 Tacoma service here twice within a month.first time to drain my ac system then fill it after I changed the compressor myself. It works great now. Second time just yesterday was to undercoat the frame (warrenty work). Although I didnt look under the truck yet, they did an alignment for me on very short notice. Drives much smoother now. Some jobs you should let the shop do, and these are two of them. I was peppering them with questions, and they answered all of them honestly.

Great service and consideration by all parts of Hilltop in my purchase of a used non-Toyota van on their lot. Impressed with the care they took, much of which I didn’t know about til later, in inspecting and repairing the unit before it ever went on the lot. Shoutout to Jayson in service and Rob in sales. Four stars only, because…well, no reason, actually, except that I am a naturally gifted curmudgeon

Love Robert's infectious enthusiasm for Toyota:) Jennifer made getting into my new car painless:). Honestly, so happy with the service provided and loving my new car:). Thank you everyone.

I first dealt with Hilltop about 2009 and have stayed with them for new vehicles and all my service needs even though I live an hour or so away and closer to other Toyota dealers. From the beginning the staff have impressed me as helpful, knowledgeable and thorough and I have never felt pressured by them. Many thanks for all the help and information that Robert, Jennifer and Sharla provided during my purchase and trade-in last week.

Took my truck in for a recall, work was done fast, customer service extremely pleasant to work with and my beautiful truck came back to me shining.they washed it! So impressed thank you Hilltop Toyota!

Very friendly service, well run dealership overall. Tough negotiations but that’s no surprise given the current vehicle market.

Great experience with Hilltop purchasing our new Rav4. The customer service was exceptional. Robert & Jennifer were fantastic, making the whole process smooth and fun. Very happy with my decision to go with Hilltop for my new vehicle.

Amazing service; service desk reception was incredibly welcoming as we’re new to the community; and got us in and out promptly! Looking forward to years of excellent experiences ahead!

Dave from service and the rest of the staff at Hilltop Toyota, are absolutely amazing to work with. I had a screw in my Tundra tire and had to haul 8000lbs of hay and 3 horses the same day. They found a way to fit me in to switch out my damaged tire so I could drive safely again on the roads. Really appreciate the quick and friendly service. You guys are truly an outstanding team and go above and beyond each and every time. Thank you! I highly recommend Hilltop Toyota!

The staff at Hilltop Toyota were the most inviting and helpful dealership we’ve ever been to. Robert and Jennifer were so friendly, and even stayed late to make sure we took home our vehicle that night. We are so appreciative, and would definitely return in the future. Plus, we LOVE our RAV4!

The best dealership I’ve ever visited.
Richard is the best salesman I’ve ever had the honour of meeting, bar none. No high pressure, just a very pleasant man.
If you’re buying a vehicle visit Hilltop Toyota!

Had my first service on my 4Runner and also had a towing package installed. Great customer service and service was completed very quickly. Very friendly and professional customer service team. Price was very reasonable for the towing package and oil change. They washed my truck while it was there as well!

Entire team was so great to work with! Very patient and there to answer any questions. Highly recommended!

Very happy with Hilltop Toyota's service in Salmon Arm! They rectified an issue that I had fast and efficiently! And even replaced my reverse tailight as a courtesy. Thank you!

Overall disappointing. The sales experience was nice though, great to deal with, no pressure. Too bad the used vehicle we purchased has had a variety of issues starting 24 hours in. Many parts that they replaced after the sale had to be replaced again months up to a year or so later. Oh and their quote to replace a part was substantially more expensive than another dealerships quote. We probably would have had better luck buying privately rather than from this dealership. We really expected more.

Update: They did reach out to us after this review. We would be better off exploring other options based on their offer. No real resolution here.

We have been Hilltop customers for almost 14 years. During all of this time, and without a single exception, we have received the very best help and service from this company, delivered by the most efficient, effective and friendly people one could hope for. Such excellent experience was a major factor in helping us decide on our new Toyota Highlander, which was delivered to us today. In true form, from Richard to Sharla and Jennifer, the team was nothing short of outstanding in their customer care, expertise, efficiency and friendliness. Five stars aren't enough!

Very professional. I received superb customer service right from the first contact. Ward and Sharla were just awesome people to deal with. Highly recommending Hilltop Toyota if you are looking to purchase a vehicle. They are the best!

Not impressed, older lady in Service Dept. No people skills, should not be doing this job. Thanks to owner who stepped in to resolve my issue.

I just purchased at 2017 Tacoma and the entire process was really hassle free. I had absolutely no pressure from my sales associate Robert, and he was beyond professional. Should I be in the market for another vehicle, I know where to go! Thanks to everyone at Hilltop!

It was a pleasure dealing with Richard and Sharla who helped me get into a new Tacoma. They were both professional yet personable and I was able to trade in my old vehicle, set up financing on my new truck, and drive off the lot in the same day. I would recommend the services of Hilltop Toyota in Salmon Arm for anyone looking to purchase a new vehicle.

Was looking at purchasing a vehicle. Sent an e-mail to Hilltop on Wednesday April 14th. No response. Called on Thursday April 15th. Talked to someone about the vehicle and they advised me it was still available but it was taken by someone else as a loaner and it would be back next week, but he would e-mail me details about when it would be back later that day. I never got that e-mail. Called on Monday April 19th and let them know the only day I could come into Salmon Arm was today, April 21st, so if they could have the car by then I would come, if not I wouldn't be able to make it. They call me back and let me know yes they will have it by then, so I let them I know I will be coming in around 11 AM. After getting the day off work, arranging a ride to Salmon Arm from Kamloops, and leaving Kamloops. They call me at 10 AM to tell me the car isn't there and won't be there today.
Absolutely awful customer service. Will never shop here. I would advise others to avoid shopping here as well.

I had a great experience with Sharla and Ward getting my 2017 Corolla. Very friendly and informative service. Will definitely be going back!

Absolute pleasure dealing with Hilltop! Especially with Jennifer and Sharla in the business office. I won't hesitate to deal with Hilltop again.

What a pleasure doing business with Hilltop. I live out of the area and was looking for a used Kia Soul. My family found a great one at Hilltop and negotiated with Sales. They really appreciated the salesman they dealt with and were very pleased with the final price. The pictures posted of the vehicle were very detailed and accurate.
I dealt with the Financial folks and found them to be so pleasant, professional, thorough in their explanations of the process, prompt with the paperwork and turnaround times. We couldn't have asked for a better experience. My car is being shipped to me and I look forward to our first drive. Thanks Hilltop!

Awesome service, but typical dealership.outrageous prices for parts.

Toyota really needs to find new shippers. Still can't believe a bolt. Is over 20.00.and its not even special. Besides a torx head.

For that price it should be galvanized steel, and 24k gold plated.

Not the dealerships fault at all.but you d think someone. Along the line would say.hey, maybe we ate a being a little ridiculous.

I want to thank Toyota Product Advisor Richard Gage for finding the perfect car for Wayne and I, a white 2021 Rav 4 XLE. All of our questions and requests were dealt with in a professional and friendly manner. The car was in immaculate condition upon inspection. Also, many thanks to Jennifer Rupert for explaining the financial details and getting the paper work done expeditiously. This was not our first time as clients of Hilltop Toyota and we always highly recommend their products and services. Love our new car!

Outstanding and efficient service provided by Ward and Jennifer. Upon purchase of a Toyota Rav 4 we found an abundance of professionalism, knowledge and attention to customer service. Buying local @ Hilltop Toyota, proved to be our best possible consumer decision. Hats off to this dealership!

My family has bought 8 new and used vehicles from Hilltop Toyota and I have nothing but praise for Blair and the Hilltop team. They took the time to match us up with the vehicles we needed.

The service department has been excellent and taskes the time to answer any questions regarding reapirs or servicing.

Whenit's time, we'll be buying a 9th vehicle from Hilltop Toyota!

A huge shout out to Ward and Sharla for making sure my needs were met for a Rav4 I wanted and being very patient through the whole process. This is a pressure free dealership and a great place for shopping for a vehicle. Much appreciated!

Poor sales team, ask for a screen shot to see what options truck came with.never sent anything.wait all day for reply on my trade then get a lowball number back. Heard bad stuff about salmon arm dealership but found out the hard way today for myself, choose Vernon or Kelowna Toyota they have a great staff that get back in 5 or 10 minutes and offer fair trade in for your ride. If I could give 0 stars I would have. I will never mention this dealer to anyone again. Can see why friends and strangers mention to go to Vernon or Kelowna instead. What a big disappointment Today

Had a great experience buying my new vehicle at Hilltop Toyota, Richard and Sharla were very friendly and helpful, and the whole thing felt very quick and easy! Thanks guys!

Purchasing a new vehicle during covid was not as easy as I would hope but the folks at Hilltop Toyota were great. They kept me up to date on the arrival of my new highlander as well as the office staff answering all my questions and helping me navigate the paperwork.

The most remarkable thing was when I did receive my new car, Richard spent HOURS with us! Answering all our questions about the features. Never once did he rush us or make us feel he had better things to do! And we had a lot of questions! The service department even sat down with us to explain all that as well!

All in all it was a fantastic experience, and I would happily recommend them!

I don't think it's possible to heap enough praise on the staff of hilltop Toyota. I read a few reviews and was impressed and so my wife and I drove from Summerland roughly 3 hours to deal with them and we were not disappointed at all.

Robert in sales was terrific to deal with, he had funny anecdotes, interesting stories and is very skilled at building a rapport with customers. He knows the products inside and out as well as the history of different aftermarket accessories for the various vehicles. This is a guy who takes his job very seriously and clearly enjoys where he's at. I truly hope he's there the next time I need a vehicle because I definitely want to deal with him.

Sharla the financial services agent was also great to deal with; she was very clear with her explanations of various documents, clearly a very organized individual and quite personable to deal with. After our appointments we headed out for lunch and quite quickly she phoned us to give us an update and inform me that she had booked in all the various appointments needed to prepare our new vehicle and set up a date and time for us to take delivery, transfer insurance, and transfer my canopy to my new truck. No sooner did the call end did I receive an email with all the documents I needed for my personal records.

This place operates like a well-oiled machine there was no pressure, no platitudes, no fake flattery or any other such annoyances. The staff comes across as genuine, professional, and happy to be where they're working and doing what they're doing.

I've bought and sold various vehicles over the years and I have never had an experience like this 10 out of 10.

Very good service. When purchasing a Ford Explorer, they gave $400 store credit to buy winter tires.

We'll I can't speak or write enough to thank the service team, Mechanics and Michelle my service advisor on how quickly they rolled me in for an emergency oil change.
I was traveling from Vancouver to Banff and realized that I was over due for an oil change
I took a chance and went on there website late Friday night the customer service person forwarded my request to Michelle and I was booked for 11 am by noon I was on my way to Banff thanks to a very organized team that cared for a Toyota owner's safety.

Blair and the team at Hilltop Toyota went above and beyond to work with me when purchasing my new 2019 TRD Tacoma Pro. It had the misfortune of falling into the massive Toyota low pressure fuel pump recall just before we completed the deal but after I sold my old truck in January. Then due to COVID-19 issues it took an exceptionally long time for the work around to completed by Toyota. Blair went to bat on my behalf with Toyota Canada and he and the service department took very good care of me at their expense to make sure I had a vehicle to drive while I waited and that the accessories I had ordered for the truck went on with no additional cost. They took it to have the canopy installed, wired it and added a remote start for no cost. They were generous with the warranty options. They were excellent to work with, kept me up to date on the progress, and answered my questions honestly and with integrity. What could have been a very frustrating experience was made much easier with their attention to excellent customer service.

My wife and I were traveling to Calgary from Vancouver Island on Tuesday, 7 July. I inadvertently added a few liters of diesel fuel to my Corolla’s tank before I realized what I was doing. After completing the fill with gasoline, and figuring I had only done a minimal bit of potential damage, we resumed our travels. Everything was fine until the outskirts of Salmon Arm when our muffler became considerably louder. I wondered if the catalytic converter had been burned out, so we came in to Servicing at your establishment.

Long story short, we were on our way again after three hours, with the tank drained and cleaning of the fuel delivery system, and a muffler repair. My note today is to express my gratitude and appreciation for the empathetic and quick help your servicing intake agent offered us as soon as he understood our predicament. My wife and I feel we were generously afforded your establishment’s resources, flexibility, and attention. I offer both my compliments and our thanks for your excellent service.

Easily the kindest staff I have ever encountered! We drove 5 hours to check out the car and you can tell these guys don't operate like in the big cities as their relaxed demeanor made a whole world of difference in purchasing a car! I had the pleasure of working with Robert, solid man! Knows his Toyota products in and out, highly recommended! Cheers!

Shopping for a used vehicle for a few months. We had seen some great reviews for Hilltop Toyota and they had some vehicles we were interested in. When we arrived on site we were greated with an opening statement. "There are no sales people available but if you want to deal with the local flunky I can help you out"
The sales experience was great, Hilltop assessed our trade and offeried fair value. We test drove several vehicles, went over several car fax reports and mechanics reports. The flunky turned out to be a pro. We took off for a coffee then decided to go back, pick a vehicle and buy it.

Here is where the service went beyond expectations. We picked a car, made a deal and completed the purchase. On the way home we experienced some issues with the Vehicle. We called back and explained the issue. We were told not to worry they would take care of us. We ended up going back to the dealer with the car. Bad right? Not!
We were told we could back out of the deal at any time. This gave us peace of mind. We grabbed a loner vehicle and went home.
The next day the Dealer was open we returned to make another offer. We asked to trade the one we purchased for another one. Without revealing any numbers we can tell you, the deal we ended up making was excellent and we left the dealership happy. That's how car shopping should go.
I highly recomend Hilltop Toyota and will definately return for my next purchase.
Thanks to the "Flunky". Blaire.and Troy as well.

Having had a few dealings in the past with the service dept for my wife's Toyota she bought at Hilltop over a decade ago (still runs strong very little has gone wrong.it's a Toyota afterall), we had already been very impressed with the staff encountered. Not at all like most dealerships.genuine caring happens there.you feel it straight away
Shopping the used market for a truck last week, being honest hilltop wasn't on my radar for what I was looking for (and meet my budget). But driving by I felt compelled to drop in and see.you just never know till you find out
When Robert came out to introduce himself the level of comfort and his attentiveness is felt immediately.not cut from the stereotypical cloth everyone comes to expect at car dealers.feels like someone you already know or would hang out with.zero pressure and extremely knowledgeable on all makes (sounds like he's owned them all and then some lolol) focusing on what my needs are and what it is I want to know as opposed to the typical ramble that chased me off two other lots prior

Huge props to Sharla as well and many thanks for the patience walking me through the process and coming to amazing terms on my new to me truck

Robert MacDermott is a true gentleman very worthy of your consideration the next time your in the market for any vehicle in Salmon Arm and the Shuswap

Although I am in Kamloops, I didn’t have a great experience when going to the local Toyota dealership so we had emailed around to a few other Toyota dealerships in our area and many didn’t respond. Robert responded right away, was attentive, and was so pleasant to deal with. We decided to head down there on the weekend when he was working and he was amazing. Car shopping is never a fun experience (in my opinion) and he made it as easy as possible. Sharla in finance was also so kind. Purchased my first brand new vehicle there and I will definitely be back for all of my Toyota needs! Thanks to the team at Hilltop Toyota for making my experience a great one and for selling me on an amazing 2019 RAV4!

Robert and Jennifer made the process of purchasing a car quick and painless. It was a pleasure to work with them both.

Service was ok but one thing happened, I brought my car over for service in May, the brake pads according to the technician were 6mm in front but when I brought it back for service this week and instead of reducing the brake pads went up to 8mm like they think customers are dumb and my bill was 300+ just for oil change
They charged me 1.6 hours of labour just for oil change?
My invoice number is T0CS180039

Bought a used tacoma.vehicle was in great shape and was as advertised.our sales guy (Ryan Wirth) was straight-shooting and a pleasure to deal with.altogether, i gotta recommend this outfit.

Jennifer and Ryan were amazing. Very professional, detailed and friendly! We've purchased Toyota's from 3 different dealerships, this was by far the best experience we have had.

An absolutely wonderful buying experience! Friendly helpful staff, and a no pressure sales team! I love my new Corolla

They are excellent. Richard in sales and Jennifer in finance were so friendly and they helped us a lot to make everything easy. Thank you so much for the service.

Gotta say. Hilltop Toyota is excellent. I had an incident that had me stranded in Salmon Arm and I needed help. The super skilled mechanics and service/parts team rallied all day, troubleshooting different issues and finding solutions to get me back on the road right away. Really grateful. Professional scene. Thank you!

Had a huge issue with Toyota warranty but Blair did what was in his power to try and make it better.