Holiday Inn Express & Suites Surrey, an IHG Hotel

Gorgeous newly renovated property. We had a King Suite on the backside of the hotel. Very quiet and a really spacious room. Highly recommended!

Came in for an event at the hotel… November 7th…. Extremely disappointed. Receptionist didn’t even greet us. Very bad for front desk service for a reputable hotel

We were visiting Surrey from Edmonton and got chance to stay in this hotel. The staff, food and room’s everything was so great. Specially the front desk person Vivek was so nice and cooperative and took really good care of us. I suggest everyone to stay here and take benefits of this hotel’s excellent service!

Great experience here, i stayed in the king suite that has a jacuzzi tub. The room is super big and clean and the tub is so relaxing. They also have a breakfast in the morning and they provide lots of choices and options for what you may want. Very clean the staff are friendly and eager to help with anything you may need

I liked some of the eco features, reduced laundry. I noticed, though, that the sign that suggested to only wash the sheets when necessary listed the water and detergent use that would be saved, and left out the energy. I know I'm a nerd, but this was a glaring omission that I found interesting and telling.
Energy is the biggie. And there no signs for reducing energy (Eg. Thermostat lowering, shorter showers).
Our planet is in trouble.

Holiday Inn Express had clean rooms. We were in the one bedroom suite right beside the elevator but it was still quiet. The pool was back in order, and my family enjoyed the swim. We payed $360.18 per night in July.

When we entered our room, we found that the garbage can had been knocked over, and one of the beds was missing. We contacted the front desk about the missing bed. They said they couldn't do anything about it because the rooms were all booked. The drainage system in the bath was absolutely terrible. When you tried to shower, the bathtub would just start filling up instead of draining properly LIKE IT SHOULD. The bathtub drains at about the same speed as it would if the bath plug was closed. The pool in the basement was not much better. It smelled like the pool was half water and half fresh urine. The hot tub was broken and about the same temperature as the main pool. Also, the shower you were greeted with upon entry to the pool room had only one temperature: EXTREMELY FRICKING HOT! The insides of the elevators were vandalized, removing essential words from warning signs. And the beans from the continental breakfast tasted like sauerkraut. Terrible experience. Would not recommend.

Very quiet and pleasant hotel, staff very friendly and helpful. Rooms clean and neat. Ideal hotel for business and family travel.
I would definitely recommend to anyone.

We had an excellent stay at this hotel… absolutely loved the modern interior. It was really quiet, clean and we had a very nice 2 days stay. Front desk working nights on 26 and 27th was extremely polite and helpful.
We will definitely recommend this hotel and would be back here.

Was a nice hotel they had some water damage that was being dealt with, so the sound of fans was there not terribly invasive. The room was clean and well laid out. Breakfast was great. Service at reception was amazing.

Clean room and jacuzzi tub. Excellent dining walking distance and groceries. Staff was friendly and helpful. Breakfast was awesome

Rooms are clean and spacious. Breakfast is adequate with hot and cold options. Would be nice to see the pool area open as it has been at least a year since it has been available.

Excellent place to stay. Staff was wonderful and attentive when asked for fresh towels and extra pillow.
Facility is clean and the breakfast is superb. The air freshener they use throughout smells good but is a bit overpowering. Would stay here again.

We enjoyed our stay at this hotel.
Rooms where clean and smelled nice.
Beds were comfortable.
Breakfast was exceptional and lots to chose from for every appetite.
My only complaint would be that the rooms are not sound proof and we could hear everything our neighbors were doing, and anyone talking and walking down the hallway.

Small but clean hotel, rooms were tastefully decorated. Staff was super helpful, Front Desk Manager- Vivek went out of the way in helping me and provided exceptional service. Location is good too, close to several restaurants.

If I could rate it 1 star I would the worst costumer service ever the guy at the check in was extremely rude never coming back her

Excellent team at the property, congratulation to GM and his team, very friendly staff, smiling and helpful all day and night. Awesome customer service.
We stayed for a week and we had great stay at the hotel, very nice room set up and clean room, spotless bathroom and plenty of towels and comfortable bedding.
Daily breakfast was fabulous and many choices, much better than downtown Vancouver hotels. Many sightseeing spots, parks and shopping mall close to the property. Keep up the excellent team work.

Loved our stay here. It was close to everything. The hotel pool/gym is currently under construction so they reimburse you to go to the recreation center which was awesome. The daily breakfast includes: baked beans, fresh pancakes, scrambled and hard boiled eggs, Turkey and pork sausage, several cereals, juices, fruits, yogurts, toast/muffins, oatmeal, etc. The staff are alllll soooo friendly and awesome workers. The hotel is super clean and quiet. My mom and I really appreciated the full bottle size dove shampoo, conditioner, body wash, hand wash and lotion. I would 100% recommend this place. They even let us check in a few hours early! Thank you!