I had a leaking faucet with a Moen lifetime guarantee (I must add that it was 17 years old!) They couldn't supply a new part but suggested I contact Moen for help. Surprise surprise, they sent a new part free even though I no longer had a receipt! H/H then went onto supply a new cartridge for the unit also free. The staff are always really friendly and helpful. I recommend them for their staff and prices are pretty good too!
Small store on the main drag in Sidney. Went in for plumbing parts after visiting local Can Tire. There is much better selection and helpful assistance. Thanks guys, pulled me through again.
Employees were very rude following me around implying that I was stealing then when I said something they started saying I should take a look at the camera's well they had some funny looking guy with fake muscles in my fàce. Very unprofessional I wouldn't even give them 1 stare
Wonderful selection. The people that serve there are polite, knowledgeable and very enthusiastic. This Home Hardware store is a superb asset to our community.
Good selection and staff however almost everything I've ever bought from here is damaged in some way. I wouldn't recommend making any big purchases here.
Amazing staff; always helpful. I think this store incorporates all that is wanted in excellence wrt goods, pricing, quality, and helpful staff. 10 out of 10.
Home Hardware, Sidney, has a vast selection of screws, nuts and bolts, available unpackaged and for purchase per item. Unfortunately, I was looking for screws that are very small and used for computer products, which I found at a computer repair store. The Home Hardware clerk had a very good knowledge of the hundreds available and was very helpful.
Home Hardware Sidney is everything a local hardware store should be. They reliably have what I need, their prices are competitive, and they're always super friendly and helpful. Usually I gravitate to the older salespeople, as I know they have a wealth of experience and information, but even the young people here are knowledgeable and courteous. I am so thankful to have this shop in my neighbourhood!
The best customer service a knowledgeable person is always available to assist you and show you where the product is. Great selection of products and they have a home crafting section as well.
There are plenty of excellent staff with specialised knowledge in plumbing, paint, gardening - and many things in between. Staff seem to enjoy helping me to solve my home hardware problems!
One of the many things I like about this store, is that If you want to buy a single washer, they will happily sell you a single washer. You don't have to buy 20 of them in plastic baggy. I have almost always been very pleased with Home Hardware. They really have a good attitude, and have genuinely earned my full endorsement.
Every single employee I have interacted with in the purchase of my two sheds have been super knowledgeable and friendly. They really do put the customer first at this store. My sheds were built, delivered and installed by home hardware staff. I'm so happy with the service provided by amazing people. Make them your first stop for any home needs. Terry
It's great here. Except for follow the arrows no problem shopping. Lots of staff to help you out and much better since the space was expanded. Dont forget the garden and outdoor center out the back
The Ener-G+ 1500 watt hanging patio heater I purchased at your store was easy to assemble and provided some more warmth while sitting outside on our cooler days.
Generally good, but little to no covid precautions enforced or practiced by staff. It's a bit disappointing seeing business you used to have no problem with have there image tainted in the midst of crisis. But honestly that's everywhere I've had to go to recently.
This place is absolutely hands down the best hardware store in the greater Victoria area. The staff are all amazing and the place is surprisingly huge! Lots of parking too!
I have always found that this extremely well stocked store is staffed with many friendly and knowledgeable staff. A bonus is the off street parking behind the store. (off Resthaven Drive)
This store is amazing! The staff are friendly and sooo helpful. If you have a question they’ll find the answer (unlike some box stores) they know the products well. I can always find the necessary items for home projects or that unique little gift when I need it. One of my favourite places to go!
Always a pleasure going there. Courteous friendly knowledgeable staff, tons of stock good prices and great sale prices. Go to place for most things first. Box stores are a distant second to the customer service you get from this clean and immaculate Sidney store. Highly recommend
This is a small store but has a very good selection of items, reasonable pricing and lots of friendly and helpful staff to assist you with any questions.
This is a classic "all-signing, all dancing" hardware store of many years ago. Great knowledgeable staff, amazing selection of stuff - you will likely fing it here or they will tell you where to get it. Highly recommended. Such a contrast to box stores. Hope it thrives
Friendly, knowledgeable staff. Well stocked store. Recently I returned a Home Hardware thermos which was just not keeping the contents hot. I did not have my receipt. The manager exchanged it without question. New thermos works great.