Horizon Access Walk-in clinic

Came in from out of town with my son who was experiencing breathing difficulties and a bad cough. The receptionist was more concerned about us using the correct entrance rather than my sons condition. Dont waste your time with these clinics, go straight to the hospital. What has happened to our med system? Narcissistic people running it.

In our disaterous health care situation, finding Horizon's Clinic was an amazing experience. The staff are friendly, professional & treat each person with great empathy. Having facilities onsite to provide further testing was wonderful as well. Thank you!

As is the case I believe with a lot of clinics and just reviews in general, the people leaving bad reviews most likely either have bad people skills or were unlucky enough to catch an employee on an off moment. My experience with this clinic was just as it should have been: efficient, friendly, and without a subsequent trip.

Beware! Walk-ins are squeezed in between patients with appointments. Was not informed about that fact when I arrived as a walk-in and waited for 2 hours with no end in sight. Ended up leaving before seeing a doctor.

Updated from a year ago: no so much à walk in clinic anymore
They asked if I had an appointment I said no. Parking lot is empty there is only one person waiting and they are full …

Not really a walk-in clinic if you have to call several weeks in a row only to be denied medical service.

Kind professional people willing to treat me for my problems, no previous appointment. Thank you.

Newer staff, best customer care now in chilliwack no questions asked.

I’d commute just to come here. The team and doctors are very organized under high pressure I noticed. The staff members are so warm, and fantastic at their jobs.

Best walk-in doctors office I have been to in a long time. The front staff is great and same with the Doctors!

Started going to Horizon for prenatal care. Staff is lovely and the doctors are efficient and knowledgeable. Been going to this clinic for years now and finally have a family doctor there now!

Went early in the morning. I was impressed they took everyone in before 9am when they open and some people were out by 9am. Dr. Kroeze was very thorough. Definitely going back!:) The staff was all friendly

Staff and doctors there are the best friendly professional and great. I finally found a family doctor. Thank-you to the staff for caring

Its more than 2 months already since i ealked in to your clinic and still until now i did not recieve a call from you regarding on my referal,

Tried calling for a phone appointment for a very needed prescription refill, left a message which stated that they would call back. Waited ALL DAY and no one called, and no one answered the phone. Very unreliable.

I went there Couple times, I was very impressed by the service from reception to doctor. Such a well kept office and still maintaing covid proticals.no conjested waiting room. All done very orderly.

Amazing, friendly staffs and a professional, helpful doctor. Thank you so much, Horizon clinic
You are the best!

The receptionist on Sept 11 was really nice and pleasant. Dr Tingey was very caring and approacheable.

I Came in at 10am for a walk in for my 3 month old because of an infection in his eye and they told me I would have to wait 45minutes. So I asked if i make an appointment would I be seen quicker and they said " o yea very minimal wait.they suggested to make an appoiment for 215pm and so we did its 320pm and we are still waiting outside.what the heck is the point on an appoiment? The reviews speaks for them self. Doctors here are great It's just the time management of the reception sucks. Walkin or no walk in expect to wait for a long time. They don't know their number when it comes down to time management.

I went there yesterday because my doctors office did not update their hous of operation.
I was very impressed by the service from reception to doctor. Such a well kept office and still maintaing covid proticals.no conjested waiting room. All done very orderly

Please do not go here if you want good medical care. The doctors don't care, have fun getting to talk to a receptionist and if you do 90% of the time they are just blatantly rude, you will wait over 40 mins even if you have an appointment. Thankfully Dr.nel no longer works there as I have only seen him once and was absolutely terrible. Used to be my family doctor but will never be going back.

Such a great clinic! Was dealing with some pretty serious issues because of the wildfire smoke and couldn't get in to see my doctor. Called and went to a few other walk-in clinics and couldn't get in and showed up at this clinic and they were able to get me in an hour after I showed up (which for clinics is pretty good). The front counter staff is amazing and super helpful, the doctor was professional and also helpful. I'm super impressed with his clinic and would definitely go back if needed.

Had an excellent experience with this clinic. Reception staff were pleasant and professional. Gave accurate information on wait times. Doctor was also polite and professional. Be aware parking is limited so you may need to wait for a spot if they are busy. Glad we chose this clinic.

Been here twice and received great care from the receptionists right through to the doctor. Thank you all so much

The doctor in this clinic is really nice. He was very kind and helpful to us. He spend a lot of time checking up my daughter on our first walk in appointment with him. He seems to be so dependable compared to all other doctors we have worked with before. We like him so much.

However, their staff Bev was extremely rude and mean. She seems to not love and understand the nature of her job that is why she acts that way. My daughter is really sick today and I called their clinic to set for an appointment.

For some reason, Bev could not hear me properly and I can hear/feel how annoyed she is while asking for my details. I even heard her said "god" implying how irritated she is with me because she is having a hard time getting my daughter's birthdate. I then asked her, excuse me what did you just say, did you just say "my god" at me, and she went from rude to extremely rude.

She dropped my call so I called her again this time she talks a little bit more calmly since she thought it was a different caller but when I said it was me again, she started reasoning out and telling me that it was because my daughter was so loud that she cannot hear me properly but that was not the case since my daughter was not yet noisy on the first seconds of my call with her. My daughter started getting loud towards the end of our call after I got upset with Bev saying "god" at me.

Bev might have been having a tough day but I hope someone will remind her about patient/client service skills. Most people calling your clinic would most likely be sick or have a condition. Shouldn't you be more approachable and caring towards them? So let's say a person is sick and cannot talk properly, you will give that kind of service? Expecting them to adjust to your own needs? Rather than you as the receptionist adjusting to your clients?

I wouldnt recommend this clinic. They took 3 weeks to get back to me about a referral, and then lied saying they tried to call me.

Horizon Medical is absolutely the worst medical establishment in Chilliwack. Good luck trying to reach them, because their phones instantly go to voicemail. When I left a voice message asking to make an appointment with a doctor, they had a doctor call me numerous times while I was working and was left with two rude voice messages about not answering their call. When I told this clinic the time of day I'd be able to take their call, I was told "No, specific calling times do not work for us", however they expect you to answer their call on a whim.

When I was finally able to make an appointment after about two weeks of phone tag, Dr. Kroeze did not embody any of the characteristics that a family doctor should have. Yelling at patients and interrupting them while they speak is absolutely not acceptable. You have a code of ethics Jan Kroeze, your patients do not.

When Dr. Kroeze refused to help me with my conditions, he swung the door open at me and said "Bye. "

I have never been so appalled at a doctors behaviour and I hope that nobody else has to experience the absolute lack of care and ignorance from this clinic.

Came in to see if I could get a walk-in appointment for some abdominal pains and was instructed to wait outside in the cold for 15 minutes before being told that they were not doing walk-ins, only over the phone appointments. Why did it take you 15 minutes to tell me that? So after the receptionist explained that the doctor will contact me within 30-45 minutes, I went home to wait for the call. It's been over an hour now, and nothing.
Please don't waste your time and go here. I know we're taking extensive precautions because of COVID but it should not excuse your lack of communication and care to your clients.

I have had fantastic experiences with multiple doctors at this clinic as well as the front desk, both as a walk-in and regular patient for many years! Nurse practitioner Eliza Kroeze (daughter of Dr Kroeze) is absolutely AMAZING.

I haven't found a doctor/nurse practitioner anywhere else that actually takes the time to listen, care and communicate. I can't express my gratitude enough for this clinic and the professional doctors that I've had contact with! Highly, highly recommend.

I would give 0 start if I could don't come and waste your time
Doctor is helpless here.
He has no knowledge at all.
I guess he all has is paper on hand.
Don't come and and waste your time.

Have always had good experience here they front desk ladies are very sweet and nice and the doctors are very caring as well

If i had checked the ratings of this place then i wouldnt have wasted my time.there is no getting through on the phone & when you do and ask for a call back, nobody does so.true 2.7stars ratings.

I am absolutely shocked to see people have rated this office so low.i have dealt with many doc’s offices over the years and horizon by far is the best.the desk staff are very hopeful and accommodating and all the doctors i have seen have all been great

They charged me $500, even after I showed them I have insurance and a healthcare number. They also said I owed nothing when I left. Then called a collection agency on me.

Thanks for wasting my time and gas since your Website is telling everyone you are open Monday night from 5-9pm and I go down there in desperate need to get a script filled and the doors are locked and no one is there! Why can't anyone update the Website to let the public know your correct hours! This is not good at all. And now cause you and all the other walk in clinics are closed in Chilliwack this Monday night you folks are now making people go to the Chilliwack hospital which they don't need. I just hope this gets better.

Dr. Kroeze is the Worst doctor there, refuses to listen to you in anyway, when i looked at my test results online (because they don't call you when they get them) and when i mentioned something that concerned me, to him he said with a gross attitude " im the doctor your not", Hes called me and chewed me out for speaking with other doctors *walk ins and babylon by telus* on days he wasn't open, he prescribed me anxiety meds, and when i went to get a refill he wouldn't give it to me.theres a few other doctors there who are WAY better, so if you do use this medical clinic i do not recommend Kroeze AT ALL. Nothing but problems with him, i could go on.

I am always treated well here and have been going to Horizon Access for many years now, using it as a back up and now I have a doctor that is there so its super easy and a good place to be! Some eves, there is abit of a wait, but it's always worth it! Thank you to the staff as well!

Almost didn't come because of the bad reviews. This place was wonderful. Great, friendly and professional service. Consider all the 1-star reviews as being from bitter, frustrated people who are taking out their problems on the doctor. We found the staff at Horizon to be extremely helpful. I recommend this place.

The receptionist was so friendly and helpful! Wait time for a Saturday morning was way faster than we expected! Dr. Tingey was amazing! Very polite and gave us great practical advice that most doctors leave out!

Approach front desk, Receptionist is typing and looking at computer. I wait before saying anything being polite. Finally she looks up at me and says in a sarcastic tone "Yes". I find this is a very common practice within our healthcare. Don't like your job then go get another one.

Dr. Kroeze is simply the rudest, most disgusting person, and I don't know how is still a doctor. I had him scream at me, throw papers, and walk out and slam doors. He is is disgrace to the medical profession and I don't know why he has a license to practice. No stars, but I had to give one. Its for the building.

I am extremely sorry for anyone who has Dr Nel as a family doc. My dad is currently a patient of dr.nel. He has been in Chilliwack general hospital for over a week and his immediate family lives in Kelowna. My dad has serious health problems and we as his family are trying to get updates on his condition.hospital says we need the doc to tell is medical updates and so we have repeatedly asked for this doctor to call us and repeatedly we have gotten no response. We know his test results are in and no communication from his doc.
Apparently when a family member calls repeatedly to inquire about the status of the results as well to speak with the doctor it's called harrassment. This clinic is a joke. No compassion for the pts or the family. I would stop calling if I actually got to speak with the doc. He doesn't call a person back, so is a person supposed to get information. I guess my next step will be to drive from Kelowna and sit at this clinic until I get the info I'm seeking

Very judgmental, racist and the Dr.talked to us like we were uneducated. The receptionist was rude & judgmental too.