House of Vienna

Went to look for grad dress for my friend Roz today and was pleasantly surprised about how homey it felt. Great workers and a huge thanks to Susan for helping our noisy little group find the perfect dress. Will definitely recommend

I feel bad for whoever didn't get their dress from House of Vienna. Susan was so unbelievably wonderful! My appointment was only an hour and she stayed helping me for 2 and a half hours, albeit that won't be possible for everyone and the schedule luckily allowed her to do this with me today, but nevertheless it was so appreciated. Not only did Susan listen to my concerns but with her experience she was able to properly estimate what would look good on me based on the past dresses. Many online bash the no photo policy, but honestly it made the experience all the more intimate not to mention it removes the comparing of passed on dresses after buying. 5/5, would absolutely reccomend. I cannot emphasize how true the first line of this review is.

Great service! The ladies that work there are top notch and a lot of fun. They know their stock well and will pull dresses based on your wants and what they know will look stunning on you! Scarlett and Victoria will make your dress experience a blast and you will leave with the dress or your dreams!

I found my Prom dress here and I had the best most stress free experience! House Of Viennas selection is incredible and the staff that I was surrounded by were so kind, especially Scarlett the associate that assisted me. I was able to find my dream dress here, I highly recommend:)

One of the best source for buying prom, bridal dresses.
Worth a visit - excellent staff who creates a memorable experience

Worst experience ever. I went alone looking for a prom dress and staff was nice. However, the strict no pictures policy definitely ruined my experience here. I was alone and was unable to get a second opinion, the sales person helping me didn’t leave me once to make sure i didn’t take any pictures. I tried on this beautiful dress, however, without being able to take pictures, i decided to try other places so i can compare. Without pictures, how am i supposed to compare dresses? I definitely don’t recommend going here, only if you want to waste your time

Wonderful experience, So helpful! The Manager was pulling the exact right style for my body type! Walked away with the perfect dress within 45 mins

I had an amazing experience, went in looking for a prom dress, the first dress they pulled for me I absolutely loved. Kim was so sweet and amazing and had the most amazing hospitality. Also an very wide selection of sizes and colour. 10/10 def recommend

They very helpful with finding a dress and getting it hem. They spend the time to help you find a dress in your price range. Very friendly staff.

Went to House of V yesterday looking for my daughter’s grad dress. While selection was good and the sales lady knew how to pull and suggest dresses based on color and style I did not appreciate the high pressure sales tactics.

We have been to 6 stores looking for dresses and House of V was the ONLY store that didn’t encourage taking pictures. They have a very strict no pictures policy. This is unfortunate as it’s very hard to remember as you go store to store. It’s pretty clear the reasoning is to encourage you to purchase and to play on your emotions of moment. The sales person gave me the reasoning that girls are mean and she doesn’t want them using the pictures to be mean. I just don’t buy that…. Towards the end of visit the sales lady says that if we and my daughter’s friend purchased their dresses there and then we’d be able to get a discount. Another sales tactic. It really felt manipulative. We walked away and found a very beautiful dress at a fabulous shop where the sales staff was much less pressure oriented and just as good at helping us navigate this purchase.

This is a very expensive purchase and the customer should be able to shop and compare and ensure that they are getting exactly what they want. Taking pictures is part of this process.

All shops were comparable in price and in fact one dress we were considering was 60 dollars more at House of V.

I would not spend my money or my time here. Next time I will go straight to Everything but the Groom.

Our experience shopping for a wedding dress were amazing! We were welcomed in, offered wine at 10am (the best lol), and welcomed to loon through wedding gowns on our own, and after Kim was able to tailor our selections in helping guide me to my perfect dress! Ended up being the first dress (and House of Vienna was our first and only store needed) that I said Yes to the Dress to! As Kim says, when you know you know!

Kim was a true lifesaver! After multiple stores and seamstresses to alter my bridesmaid dress to be turned down or told it was unable to be done Kim and and her amazing seamstress made it happen! She searched all over the store to see if they had a dress in matching colour to the one I needed fixed and when they unfortunately didn’t have one in my size she immediately offered to have her seamstress adjust and alter my dress just as needed with a 1 week deadline.she was awesome and had a fun spunky personality! Would recommend anyone needing a dress to go see Kim at house of Vienna

Honestly just odd. When we walked in, there was a lady sitting at the front getting a manicure? And you're not allowed to take pictures? The whole place just kind of felt like a dingy warehouse and overall didn't get good vibes.

We had our entire wedding party decked out by House of Vienna. We all looked amazing for our special day. My wife's dress was immaculate. She was absolutely stunning the entire night. Staff was super friendly, even for my awkward introverted butt.

Really great experience with Kim- She helped my sister in law find her Grad dress, such a positive experience and a great selection of dresses. Go to the House of Vienna you will not be disappointed.

I went with my friend to try on wedding dresses, and we had a fantastic experience! The selection of dresses was huge and Kim was able to narrow down the style that suited my friend perfectly! Her experience and expertise is evident, and she was able to translate what my friend was looking for in a dress! The whole experience was super fun- we even had wine!

Kim and her team were absolutely fantastic! We were shopping for Grad dresses and they went above and beyond making my daughter feel like a princess. They were so patient and kind and didn’t make her feel rushed as she tried on over 10 dresses and several a few times till she found the right one. I admit the no camera phone part took me back a bit but then when they explained that the right dress was all about the “emotion” and feeling you have in it.not letting the Camera to decide that for you. Once she put on “the Dress” it all made sense Just like it was back in the day when we tried on wedding dresses till we got to the one that made us cry.we knew in our heart it was the right one.
Amazing experience!

Very friendly and professioal staff. Very knowledgeable and love what the do! Amazing help in helping my daughter with her grad dress. Thank you.

They had a large selection of beautiful wedding dresses. I found many that I liked. A bit on the higher end of the budget compared to some other shops - almost all wedding dresses were over $1500. One thing that was disappointing was that we weren’t allowed to take pictures of the dresses I tried on. I get that they are trying to keep their designs a secret. But it’s hard to decide on a dress if you can’t go back and look at pics.

Kim and the tailor Trinh were amazing. I came in with many limitations considering style and time. They were able to fulfill my unique needs. They made helpful recommendations and provided tips for the ceremony day and otjer special occasions.

Kim was so helpful. With the vast collection in her shop she did make our fitting appointment worthwhile and successful. Highly recommend to shop for prom dresses.

Thank you Kim for the awesome experience picking out my wedding dress. It was so much fun! There are so many beautiful dresses to chose from. I am so excited to walk down the isle in my stunning dress! Thank you:)

Today we went looking for my daughter's Prom dress. From the second we walked into the store Kimberly was absolutely amazing. We got to sit and relax while she went and gathered dresses for my daughter to try on. Every single dress was stunning and would have been beautiful but we all agreed the first dress she tried was the one. It was the dress that made me cry and made her feel like a princess. Thank you Kimberly for making today the best experience I could have asked for. You definitely know your dresses and are incredibly friendly. I can't say enough great things about this place. If you are looking for a dress this is the ONLY place you need to go!

I am absolutely disgusted and appalled by the sales woman we encountered today and her severe lack of class. Not only did she shame my girlfriend to a large group of strangers but she repeatedly laughed in her face and made rude and inappropriate comments. Regardless of a person’s personal timeline, budget or taste there is absolutely place for that behaviour. If you can’t treat everyone with kindness, respect and dignity you shouldn’t be working in a customer service / sales position. I will NEVER go back here. Beautiful dresses but they aren’t worth the way you’ll be treated. 0 stars.

My daughter bought her grad dress here 4 years ago. When she started booking for her wedding I said to make sure she booked here as well. We went in and she tried many different dresses and styles. She found the perfect dress and they blinged her up perfectly. We did not commit immediately even though the consultant was definite trying to close the sale. We went to another booked appointment and found an almost perfect dress, but the same feeling just didn't seem to be there. We dropped back into HoV unannounced, put the dress back on a soon as consultant was available, got the bling on and made the commitment. Always get great service here! Not ignored like the place down the street

Kim, the owner is very nice and welcoming. All the staff are kind, patient and supportive. We had a tight budget to work with and Kim hand picked the dress and gave it for an awesome price. Trinh, the seamstress, was creative using little bits of lace with beading to create a bit of dazzle and to hide a few spots on the back. Do note that the staff give a rough estimate for alterations while you are trying on the dress. If it matters, make sure to talk to Trinh who has the experience to know what is needed. Our final alteration bill was double then what we were told while trying on the dress. I spent a good deal of time trying on dresses in the store and all staff were very understanding with my indecision. I would heartily recommend House of Vienna for any bride looking for her dress for the big day.

Very friendly and nice people, helped me pick out a very beautiful grad dress. 10/10 would highly recommend to anyone looking for a dress.

My girlfriend and I were out shopping for a bridesmaid's dress on Saturday, and we went to a few places in New West where I found my dress, however afterwards we went to end of the groom (DO NOT GO THERE!) with no luck, David's Bridal with no luck, and finally House of Vienna- Where we found our luck! My gf found 2 top contenders and the support we received from this store was overwhelming! When you first arrive, you have to take your shoes off, and they offer you these extremely cute pink slippers to wear while you are in store! The wonderful ladies that work there also offer you a beverage (I had green tea) and there couches are SO COMFY! In addition, my gf had help from one of the reps the entire time! I mean this woman did not leave her side not once! And ultimately we found 2 dresses to choose from. I will definitely be going back here and I highly recommend to anyone else looking for a dress store! I knew this store would be a good one considering my name is in the title of it, haha! ENJOY YOUR EXPERIENCE!

I purchased my grad dress here and they made it an awesome experience for my mom and I. All the laddies who work there are lovely! Very clean store and very knowledgeable. Lots of mirrors, big change rooms and good luxury like options for grad dresses.

Terrible customer service. Was approached by two women who were incredibly rude and basically told us to leave because their change rooms were full. Didn’t even give us an option to browse and I had to ask to do so. Can’t even put into words how their facial expressions were while speaking to us. Pathetic. Unprofessional and absolutely no class, and you guys run a “bridal” shop? I bet the employees don’t even take their reviews into consideration because despite the other negative reviews, nothing has changed. For someone who entered here for the first time, this is NOT the impression you want to make on your customers.

House of Vienna was my first stop for my wedding dress shopping. It was the most amazing experience. Susan treated me like a princess and was so helpful and knowledgeable. I would recommend them to everyone. Thank you for helping me Say Yes To The Dress!

We called this store last minute on a Sunday hoping they could squeeze us in and fortunately they were able to accommodate us. They have a lot of selection upon first glance which was great. We met our consultant which was a very young girl then another lady asked about my budget and size. We were told to go into the racks and see what we liked. I was then told that I should only look at the last 1/4 of that racks as all the other sizes were 0-6 and I shouldnt bother trying those on unless I can imagine what they will look like in my size" I asked what to do if I liked a dress in a smaller size. I was told that it is impossible for them to carry duplicate dress in other sizes as they have over 500 styles and that is just the way it is. After that we were pretty much left to our own devices and wasnt showed to a fitting room or anything we just had to find the one with our dresses in it. I didnt feel comfortable asking our consultant to help with putting the dresses on because as I said she was quite young and she didnt offer. I had to get my sister to help but with dresses that didnt fit and no clips or anything in the room we didnt stay long. Overall the location seemed a bit dirty and dingy and the dresses were all in sizes 6 or lower so selection for bigger brides is very minimal. The dresses themselves are very expensive and didnt seem to be very good quality. I wouldn't waste your time here and stick with Everything But the Groom where we had a great appointment.

I came to HOV after some preliminary searching in Vancouver at dresses. I found HOV to be a very positive experience. I ended up saying yes to the dress on my return trip. The consultant Marion was wonderful and very attentive from the very beginning. The only things I would change would be being able to look at the racks myself so that I could get a better idea of what they offered as the consultant does the selections of dresses for you; and allowing photos while trying dresses on. I did order another dress online prior to the initial shopping trip and I had a very hard time remembering what the HOV dress looked like on so I was considering keeping the dress I had ordered which was $700 cheaper. I did decide to go back in and try the dress on again which ended up being the dress I wanted. Overall a good experience and would recommend. Make an appt, bring some wine and ask for Marion to help you!

Such a wonderful place that gave such a wonderful experience! They have a wonderful selection of dresses so you know you can leave with the one! I felt cared for and got the true bridal experience! Highly recommend!

I went with my daughter to try on wedding dresses for the first time. Thank you so much for making this experience the absolute WORST!

Who exactly do they think they are? Remove your shoes, turn off your phone.all for.poor quality dresses and decor that has been zap-strapped and put together with packing tape. I could have tolerated all of that if there was ANY customer service at all. Rude sales people who just spoiled the mood. Not another customer in the store so no excuse there.
On to David’s Bridal.

Very rude staff and when we pointed out that our budget was on the smaller side they couldn't be bothered with us and said they couldn't accommodate our budget. The consultant allowed my sister to try on 2 dresses and when we wanted to try a third she said no and that our budget won't work with that dress. Then that was it.what horrible experience.

If you are on the higher end of plus size, dont bother.
I emailed the shop before booking an appointment to confirm if they had sample sizes I could try. I was told that they had some of my exact size to try on and asked if I wanted an appointment. I booked an appointment for a few days later (today) and when I was pointed in the direction of the gowns even remotely close to my size, my heart sunk. Not only did they not have the sample sizes they suggested, the only ones that were close were few and far between. A complete waste of my time.

The staff member who was assisting me was very nice and listened to my complaints when I voiced my opinions. This is nothing against her. Just maybe a note for those who manage the email - be honest about things like this because this trip nearly ruined my day.

I went in on a weekday without an appointment and Marion was very friendly and accommodating. She let us walk around to check out dresses and since it was not that busy, I was able to try on dresses as well. She was attentive and conversational but also made sure all customers were being looked after, even if she couldn't be with all of them all of her time.
The layout of the dresses according to style makes it easy to peruse around and there is plenty of room in the shop and change room area. A great selection and easy to park at the store location itself.

The dress is really pretty! And the people are nice
good experience, get your dress here!
lots of choice

Just want to give a shout out to Marion and the ladies at House of Vienna. I don’t enjoy dress shopping but you made it GREAT! Thank you Marion for your excellent service today, I will definitely be coming back again!

Love it here best service nicest people and amazing choices love love love it! Always a 10/10 in my books and kim is the best and made me feel amazing in my dress thank you!

Kim is amazing! I have never met someone that is so good and well fitted for their job. I came in with no idea what I wanted and Kim had me in my dream dress within seconds.

Bought my grad dress today and Kim really listened to what I wanted and showed me all the dresses that I was instrested in, and she let us in early when they were supposed to open at 12 pm and it was 11 am! I tried on 5-6 dresses and was super nice and honest

When the alteration lady Trin tells you no one else can do what she can believe her and take your dress elsewhere, worst experience of my life. Started by waiting 20 minutes after my appointment time to try on the dress as she sews it in the back (disorginized and unprepared for my appointment made 2 weeks earlier). Eventually comes out to hem and told to come back in an hour and pick up only to wait an hour after that for a second fitting. The dress looked worse than when i bought it off the rack. The top was the wrong cup size apparently my chest is too big and the hem was not strait at all. Took my business elsewhere buyer beware not even worth the one star never again.

Well if I could they would not get a star at all. They have horrible customer service. I went with my mother and made of honor to find the wedding dress of my dreams, and Janine the lady helping me out was probably the rudest person I have ever met. She kept telling me that my skin was to white and that I shouldn't get a white dress but instead have a yelloish/champagne colored dress. Then I finally found a dress I somewhat liked and she said she can order it in a bigger size or else I need to lose weight like that is any of her business. Every dress I wanted to try she wouldn't let me because she said it wouldn't look good on me. Your job is to help me find a dress not insult me. I was really disappointed with all that happened. The worst place to go for dresses.

Consultant did not listen to my friend's basic requests, and tried to push her own idea of what a bride should look like on her. Our appointment was double booked, and the entire experience was unpleasant and discouraging.