H&R Block

I have tried filing taxes online twice at this location. Both times were horrible and unprofessional experiences. The first year took about two weeks when I was given a quote time of one day. I messaged 4 times in the two weeks to no response. For this year I filed my taxes online almost 4 weeks ago and my “tax expert” assured me he would answer any questions I had. I sent a message a couple weeks after filing to try to check in on how things were going. No response. After now almost 4 weeks I did not receive a single message or anything from my tax expert, despite myself even calling in to try to speak to them. I asked for them to leave a message but I guess even that was too difficult. I didn’t even need an exact time they would be done, I just honestly wanted an acknowledgement. After sending a message that I would be filing at a different location in person, the expert gave no apology and cancelled his services on my filing promptly. So I guess they only do things quickly when it means less work for them. Anyways, don’t waste your time trying to file online, or honestly even in person at this location. Professional communication is a must when dealing with the public and the employees here really need to work on that.

I've been coming to Larissa for years now and will never go to another tax expert as long as she's there. Thank you for the attentive and wonderful service.

Had an appointment, got there on time, waited one hour, was then told that they did not have time to help me.

Fast and efficient service everytime and very reasonable price for the service. Call ahead and make an appointment.

Good Service! They took care of all my material amd were quick with the results. Thanks H&R block!

I've had my taxes done at this location 2 years in a row, going on a 3rd this year, and have no complaints. I've had H&R Block doing my takes for the past few years in another province as well and it's always quick and easy. No complications. The staff has been really friendly as well.

Awful. Still sorting out the embarrassingly poor job that this location did filing my taxes. Filed them wrongly to the CRA, then failed to respond to the CRA follow-up. 2 months after filing my taxes, I still had not received my return. CRA told me they attempted to contact this location for further clarification but contact was not returned. No communication with me during the process and dismissive towards providing follow-up to my situation.

I have used H & R Block for 15+ years and this location is BY FAR THE WORST IVE EVER EXPERIENCED. Please save your time and money, and use another location that has some knowledge and professionalism. Because apparently this location has neither.

Superb service: always friendly, professional, and accommodating! They have always managed to get me the biggest return possible in a quick and efficient time frame. Highly recommend them. As soon as you walk in the door you feel welcomed and like a valued customer. Great job H&R Block Esquimalt!