I.D.A. - Langley Pharmacy

Fast and easy. Had a little trouble understanding at first but I said I was having a hard time and either the Dr.went off speaker or increased volume and then it was great.

Bought this on August 18th 2023 in this store, came home and found the expiry date is September 2023, in 2 weeks. The owner told me over the phone that they can replace it but I have to there today, I don’t understand why. There was no apology, sounded condescending, like he is doing me a favour…. Too much hassle to drive all the way there. Waste of my time and gas.

IDA Pharmacy for covid shots and flue shots. Excellent fast service,
I am very pleased with their staff friendly service.

Extremely cluttered and dirty, old white guy behind the counter stalked me as I was looking around. Did not have basic variations of Advil, lots of empty shelves due to “supplier shortage” he told me. He lacked the knowledge necessary to advise me about products and the location of them. Would not recommend wasting time in there.

The pharmacy won't accept a return even though they made the error. Be careful. Check & double check that they got it right. Or better yet, go elsewhere where customer service means something.

I see a few other people who have had the same issue that they don't do returns. I was in need of a sharps bucket for my daughter's biweekly injections, and was laughed at by the lead pharmacist when I asked "aren't they usually free? " but I still bought it anyway in case I couldn't get one anywhere else. I then went to the Walmart pharmacy where the sharps bucket WAS free. When I tried to return the unneeded original to IDA I was told that they won't do that. I understand the reasoning of it being a sanitary issue, but it was clearly unused and still in it's disassembled state. They have no interest in good customer service, I suspect they are happy to just make money off of people who don't know better than to go elsewhere. There are a large number of alternative pharmacies in the downtown Langley area, I suggest going to one of them instead. I know I will not waste my time or energy at IDA anymore.