iHealthMD Medical Centre

Booked a phone appointment for myself and my daughter. Dr. Solimine never called, then reception called rescheduled and she never called the second time. Then I receive an email ordering bloodwork for my child which is issued by the doctor blind without seeing her or talking to us. For me I received a referral to a different doctor I see for a different reason and that wasn’t related to why I needed the appointment, This was also issued without even talking to me.

I make my appointment online and I have never had to wait long.certainly, never as long as any travel flight I've ever had.

Drs Solimine, Fadyeyeva, Tabassi and Galstyan have all exceeded my expectations for patient care and I highly recommend their clinic.

I have been going to this clinic for over 3 years. I have had no issues. Great Doctor and Staff support.

WoW! The worst customer service continues! Sadly, i've been previously subjected to the rude and unhelpful staff in this office. The office cancelled my appointment and left me a message to call and reschedule. Well it's next to impossible to get through on the phone lines and the staff are well aware of this problem! I have tried, tried and tried! I finally got through today and voiced my extreme frustration after many calls over many days.it's been next to impossible to reach the office staff to book my appointment. I'm a referral patient and do not have online booking ability so i have no choice but to endure the rude staff. The gal responded that there are only 2 people answering the phones for the office.is this my problem? (well i guess it is!) Please hire some friendly, customer oriented staff cause your patients are going CRaZy trying to get the help they need!
True to poor form, the person hung up on me! Unsurprising!

the worst customer service ever! So sad i have to deal with this office.

June 14 follow up: The office called this morning to apologize and assure me my concerns have been heard and are being addressed. I really appreciate the apology and the effort taken to right things. As well, I finally got my appointment re-booked which didn't happened with the hang-up 2 days ago! Thank You, for working to make things better!

This 2 stars goes to my family doctor Ovisi, but I really don’t like some of stuff who answers the phone, zero understanding and aggressive attitude on the phone with patients and it happens 80% of the times. Today I had a clinic appointment, I got terribly sick I called and asked them if I could do phone call instead, she said No, in a terrible manner and she knew that I’m not feeling well. She cancelled on me buying To my surprise my doctor called but i wasn’t able to answer, since she told me there won’t be a call.

I hope someone train them to behave patiently and politely.

I’m so disappointed since I booked this appointment 2 weeks a go!

Doctor Levental is very caring and patience. Sometimes I have to wait for long time, but I understand that she has a lot of patient to care for and I always receive the best care from her. The staffs here are excellent. They always give me a solution and answer my email promptly. Once my doctor was on-leave and they connected me right away with another doctor. I really appreciated their hard work.

This 2 stars goes to my family doctor Ovisi, but I really don’t like some of stuff who answers the phone, zero understanding and aggressive attitude on the phone with patients and it happens 80% of the times. Today I had a clinic appointment, I was sick I called and asked if I could do phone call, she said No, in a terrible manner and she knew that I’m not feeling well. To my surprise my doctor called but i wasn’t able to answer, since she told me there won’t be a call.

I hope someone train them to behave patiently and politely.

I’m so disappointed since I booked this appointment 2 weeks a go!

Updating this review, reception has gotten much better and I am happy with the service I am receiving.

Not interested in healthcare, just interested in fleecing clients. I booked an appointment with a Dr, who was very thorough. At a return visit to discuss some lab results he recommended a prescription that had some side effects. I said I wanted to think about it and would then decide. He said that wasn't a problem, he would write the prescription and leave it with the front desk and I could pick it up if I decided to proceed with the treatment. I gave it some thought for a couple of days and then called in for the prescription. I was then told I had to book a phone appointment to get the prescription, which I did. A few months later I was sent a bill for the follow up call. To top it off, I wrote an email to complain about this extra charge a week ago, and haven't heard a peep.

This clinic is completely disciplined and professional and has good doctors. Also, I would like to thank all the receptionists for their patience and kindness, especially Yasmin

Why the representatives pretend not hearing and drop off the phone? Yourselves and fraud plandemic made people stay and treat on phone!

Me and my wife have been assisted by the clinic since 2019 and nothing negative to say about them. Dr. Olveisi is always great with us and a knowledgeable professional.

Wow, where do I begin. I have never seen a more disorganized/dysfunctional doctors office in my life. Got a referral to this place in June. Doctor recommended a skin biopsy. Had it done almost a month ago. I still don't know what the results are because they won't email me them and I can't make another appointment because they said I missed the one I had on Monday, which is not true. I answered the phone but for some reason went to my voicemail. I explained this to two different receptionists. Now they're trying to charge me 60 bucks for that appointment. Unreal. I had a phone appointment last week and the doctor didn't even know why he was calling me. Told me he would just call when he actually had my results but never did. Absolute insanity. Trying to get through to reception is a pain also. The phone just rings and rings and rings. Ever here of a Voicemail? Anyway, I truly feel sorry for people with chronic health issues having to go there on a regular basis. I know our healthcare system is broken but this is totally unacceptable.

Doctors are great. Their issue is that you can't get through to reception any longer. It rings and rings then disconnects. It's very frustrating when you need to call them for something outside of the standard booking an appointment on the website. I've been a patient for several years and to book, it's weeks out and you can't get through on the phone any longer.

I've been a patient since 2017 and the service went completely downhill. My doctor was awesome and helped me a lot when I had serious health issues back in 2018, the staff were lovely and I didn't even mind waiting up to 45 minutes to be seen since they were very pleasant.
But slowly I started to become unable to book an appointment with her, I don't think you should have to wait a month or two to see your GP. The receptionists went from lovely, respectful and helpful to downright rude and bitter. I had a series of small incidents where I needed to be seen and I wasn't taken seriously by the doctor who saw me since my GP wasn't available.
There were three very concerning incidents:
1) I asked for a referral to a gastroenterologist and was called for an appoint 2 years later, when the office called me I said that I never booked it and that I don't need it anymore. Therefore I canceled right there and then with the specialist's receptionist, I later received a very rude call from Ihealth MD telling me to "properly"cancel my appointments with specialists and be mindful of their work and the specialist's. I clarified saying that I was not contacted by the specialists prior to their confirmation call and that I clearly canceled the appointment with the specialist's receptionist. The person over the phone did not apologize and hung up the phone.
2) I understand that COVID has taken a toll on everyone specially doctors and medical offices, however from my understanding there are certain things need to be addressed in due time. I asked for a referral to an allergist in 2019 (prior COVID), I do understand that there is a huge waitlist and many people who need more than I do, but that doesn't mean I could wait 3 years to be seen. I was finally able to see the allergist in February 2022. Even the doctor was shocked that I was living the way I was for 3 years.
3) I have been booked with my GP without my consent and without a notice at least 3 times. I don't think I should be informed I have an appointment booked if I didn't book it myself. Receiving an email saying that I have an appointment tomorrow when I never booked anything is quite weird and bothersome. If it was an email with my GP requesting an appointment without it being pre booked without my consent I'd gladly take it.

I'm very thankful to my GP and the good times I had with this clinic but it is extremely sad to see a place where I felt welcomed become a nightmare. I hope that once the pandemic is over the clinic can go back to what it was.

EDIT: Upon looking through my documents, on incident 1 iHealth didn't call me, they sent an email. My apologies. Another edit for incident 1 my referral was sent in May and I got the appointment in December.
Another edit for incident 2, my GP saw me in 2020 (not 2019) so there was a two year wait, not three.

While I love my GP Dr. Fadeyeva, as well as the other doctors that I have seen in this office, I am consistently frustrated and disappointed in the handling of the front desk. The receptionists not only are often quite rude, they have screwed up appointments and follow-ups for myself and my family almost every time we come in. Please work on the front desk service; going to the doctor can be stressful enough for many as it is, let alone dealing with things that should have been handled before we even came into the office.

The Dr. Is great but the front staff is so disrespectful especially because the patients are seeking help. I can send an urgent email where it’s time sensitive and they’ll get back to me 4-5 days later saying that “they do their rounds. ” It’s a part of the job to respond to emails! I’m a receptionist and I would lose patients if I didn’t get back to emails. After calling the office multiple times, mind you, you can’t even leave a voicemail, they’ll eventually answer. Or it’ll ring and then the robot will eventually say “try to call later. ” It’s a poor phone system, email system, overall customer service! After coming forth with the receptionist stating my concern of the delay in response, she has the curtesy to flip out then hang up. I’m hoping after all these bad reviews they will change the front staff. Once again, I absolutely appreciate my doctor. She hears me out, she does her job amazing, and she understands where I’m coming from!

The Family doctors are very qualified, and the board are very professional. I strongly recommend this center.

I have had dr fadeyava for the last few years and she's great. But it's busy and they're taking on too many people you never get to see your dr even by phone. Then I had dr Solimine who is fantastic. But the office isn't handled properly. I'm told to call in and I call and it rings and I'm cut off before someone answers. 15 times today. Not sure what's going on and the message that I gave was never delivered since I didn't get a call back. Health care is back of the bus.

My experience with the clinic is consistently bad. As a mother of 2 kids I try to plan my day and rely a lot on other people and services to do the same. Unfortunately with This clinic (dr Galstian) it’s always a struggle. I book earliest appointments or even appointments by phone often delayed. Most of the times I’m waiting at the room for 30 minutes or longer. This is upsetting and surprising given how much staff the clinic has at the front desk to coordinate the process. I’m recommending anyone who is inquiring me about your clinic to avoid being a customers of yours if the delays are critical to them.

First of all, I'm not complaining about a doctor she is a great. Her name is DR. Roehlig. Well thank you!

I'm complaining about front office access. They are extremely disrespectful and rude. This did not happen for the first time, but several times. I decided to write this review as well. I'm a patient with Covid.and I can't see any doctor right now. That's why I also had a first phone call with Health BC Where the madam recommended me to contact my family doctor by phone. I want to be responsible so I try to do everything by phone and be considerate of others.
After calling the front office, I explained that I was a Covid patient and I would like to talk to my doctor really only as briefly as possible to prescribe a medicine. The lady maximally ignored me and said that they are full that I can order in a next week week. I explained to her once again that I was a covid patient and I needed to prescribe some medication from my doctor that I would really like to talk to her very briefly. Her answer was NO! So I told her that I would record this call and if I had to go somewhere in the emergency so that I had proof. As soon as I said I wanted to record it, the lady folded the phone cheeky. Eventually I will probably have to contact Healthy BC anyway because the front office of my family doctor is terrible. Unfortunately, this is a front office approach.

First of all, my doctor is perfect. I'm complaining one of your reception staffs at 12th St.clinic, she wasn't respectful to me, I didn't know her name, but she wears glasses and looks like a filipino lady. I have found many times that each time I spoke to her, she did not get what I said, and I had to repeat loudly. It's hard to communicate with her. I ever visited your 15th St.clinic for many times, and there was rare such basic communication problem, this made me feel very embarrassing, because I had to repeat every word in front of other patients. So, I recommend you to replace her, I noticed you still have other receptionists, but why only she spoke to all patients in person? Or if her English can't meet receptionist requirement, consider to hire better candidates, thanks.

Very unpleasant customer service experience. I’ve been trying to find a family doctor on the North Shore for over a year now. I inquired at iHealth in October 2020 and they confirmed that Dr. Brennan was accepting new patients. Great. I booked the earliest Meet & Greet in two weeks after that. They called me a week later and rescheduled me to November, explaining that Dr. Brennan was overbooked for October. No problem. Just before my November appointment, the receptionist called me informing that my appointment is cancelled because Dr. Brennan was no longer accepting new patients. That was very disappointing, to say the least… A year later, I am giving this clinic another chance but still have to deal with the rigidity and lack of understanding from the reception. I am assigned a doctor now and hopefully will have a pleasant experience with the professional medical staff. My advise is to be patient and keep trying as finding a family physician these days is not so easy.

My experience is that Dr. Galstyan is very professional, very knowledgeable and very caring. Dr. Galstyan exhibits patience and has excellent listening skills. By regularly following my health (ie: All her patients) she is proactive in managing my well being. I am very grateful & lucky to have Dr. Armine Galstyan as my physician.

Dr. Galstyan is one of the best family doctors in Metro Vancouver.

I lost my father just because our former family doctor was negligent and didn't take my father's symptoms seriously. As a result, my father was diagnosed with cancer too late, and he missed his chance to survive.

Having this background, I became so obsessive about finding a knowledgeable family doctor who truly cares about her/his patients and does not hesitate to send them to a specialist if required. Finally, after changing my family doctors a few times, I met Dr. Galstyan. My kids and I have been her patients for two years, and I can't be happier. I do feel safe with her as I'm confident that she never overlooks any symptoms. And of course, she has a very pleasant manner.
Thank you Dr. Galstyan!:)

I had a good experience, polite and helpful front desk staff, very professional and caring doctor.

Dr.willaeys was just the Doctor I was looking for until I came down with the excruciating pain of trigeminal neuralgia. She was impossible to reach for urgent pain care and then referred me to a pain clinic with a two year wait. I then saw her associate who gave me trigger point injections and said to come back next year. What am I supposed to do now?

I've been waiting for 8 months for apt. 3 months in I asked again and the said be patient. 4months on still no word. I emailed again and the said try apply for another apt online. That was 4 weeks ago. Don't waste your time.

This is the best Doctor's office I've ever been to. All of the Physicians I've seen at ihealth have been very involved and seem genuinely interested in my wellbeing.

Anyone who thinks it's easy to get to see a doctor that is going above and beyond is not thinking that good doctors are Sought after and will always been busier. We all have to be a patient patient and wait our turn.

Give ihealth MD a chance and they will not take care of you and your family.

Positive energy gives positive results.

Dr. Inna Fadyeyeva has been an excellent physician for myself, my husband, and three kids. She is always thorough and kind. It is especially refreshing to have a family doctor understanding of the complex chronic illnesses that I deal with. This can be hard to find, and is very, very valuable. The office is prompt and professional with excellent facilities offering a multitude of treatments. I have also done trigger point injections with great success under their care.

I think even one score is more than what they deserve,
They are the worse place that i have ever dealt with.

I had a skin disorder, it was an urgent case, i explained that it is getting worse, they gave me an appointment after 20 days, then they told me they referred me to another office. After two weeks, since I didn’t receive anything back from the second office i called the referred one then they told they have not received anything from your family Dr.
I called my family dr here again, they told me we give you a virtual appointment two weeks later, after two weeks they called and said we are busy we call you next week.
Around two months without any results.

I don’t know why they are playing with people, they don’t take patients seriously,

I want to change my family doctor.

Sitting in the little room for 45 minutes! Are you.kidding me? What other service would get away with that? !

Dr. Inna Fadyeyeva has been caring for me for a number of yrs now & it was my prior Dr. Dr. Jane. Donelly that suggested I see her as she was retiring!
Dr. Donelly & her hubby Dr. Marshal have looked after me since I was 18 years old I am now 54 and lucky have changed my doctor once. I stick and stay with those that care and Dr. Inna really does care! This place is amazing for all they do for so many especially in these trying times. Getting through on the phone can be a little bit of a challenge but that’s to be expected also no different from calling a lot of other places. I think it’s important for all of us to remember that we’re all doing our best and in my books these guys really amazing! They have a really good protocol prior to coming in to keep us all safe and I have big respect for anybody that takes the extra measures during these times. Please give a little love to your Doctor No matter who they are because just as you’re struggling and most of us are they are human and juggling all of us

If you like to be nickel and dimed at every turn, this practice is for you. If you show up on time and find yourself waiting often in excess of 45 minutes, this is for you. If you want your child to receive inconsistent care, get bounced to multiple doctors, and not have proper follow up in determining medications, this practice is for you.

Professional and amazing experience. Dr. Brennan and the staff are dedicated to care and patient safety. I would recommend this clinic to everyone. Kudos!

I don’t recommend this place because they are very disorganized and some of the front staff are very rude to patients. I don’t appreciate walking into a place where I’m not treated well. Not too mention the wait is super long. We all know doctors are always running late but being behind more than an hour is too much specially when you are walking with a toddler that gets inpatient quick! I would rather go to a different place that is more organized, has a better online booking system and I feel welcomed to the office. No thank you, I have more value for myself and my family to come back to your office! Customer service should always be ONE!

I called at the end of December to get an appt with my family doctor as SHE wanted to do a follow up with me. I was offiered days and I had chosen the Thursday, and put it into my calendar for thay day. I even repeated the day and time with the receptionist before hanging up. I put all the info in my phone WHILE i had the receptionist still on the line. As soon as I hung up, I made arrangements with my work to be able to leave early for that specific day. Next thing you know I am being called on a different day saying my appt was missed. This is the second or third time this has happened! I am so sick of this especially when its extremely difficult to get an appointment with my own GP. I left my other doctor for this reason. I was then and still am seeing other doctors more than my own family doctor! I was going to refer my parents to the 12th street or 15th street clinic but changed my mind now! Between the 2 clinics they have only 3 receptionists that know what they're doing. The doctor's are ok. Save yourself the stress and look elsewhere for a family doctor!

I've had a great experience seeing Dr. Inna regarding my skin issues. She is incredibly attentive and gave me the time that I needed and followed up with me until I had fully recovered.
I see Dr. Oveisi for other health concerns and he is very caring and I find I can often get appointments very promptly.
I have also seen Dr. Willaeys and admire her holistic approach to healthcare and her value for mental health and counselling.
Since it is a very busy clinic I love how easy it is to book an appointment online!

I met Dr Kate Brennan on the phone for a 18 minute meet and greet. She sounded alright at first but her tone and voice changed after I told her about my trauma - being a caregiver for a mental health family member. She shamed me, and she refused to re-direct me to get the help I needed. I am okay if we are not the right fit. When I asked her where I could help medical help, she pretty much says " it's not my problem". She does not care as a healthcare provider, seems like she only cares about her professional career and operating a business.

Since day one with this clinic we are having issues. Receptionists don’t know what to do, doctors are not communicative, all we need is done in slow motion, referrals are sent with a lot of delay. Now with COVID is even worse. We went there to get our baby checked and the doctor rushed his check up because he was late. We had no time to ask all we wanted and in the end didn’t wanted to check his weight and height. Like, what? If you’re planning to come, just find another clinic, it might be easier

My husband and I were recently taken on as patients with Dr. Kate Brennan and we could not be happier with her! She is straight to the point but still funny and kind. She has made me feel extremely comfortable talking about anything with her and I am so glad to have found her! I will say getting a hold of the office can be challenging at peak times but that is to be expected during these crazy times! The staff are incredible and super friendly and you can tell they are trying their best to help everyone as quick as possible during these unprecedented times.

On Saturday, September 5th, I waited 2 hours for my scheduled appointment (11: 50am) I would suggest the following: (1) explain to patients why their appointment was so late, (2) apologize for the late appointment, (3) with an office full of such brilliant minds please brainstorm together a strategy to ensure that appointments are booked in such a way that no one has to wait two hours unless there is some type of unforeseen emergency. I was not offered an explanation, nor an apology. Obviously, with with a two hour delay this negatively impacted our plans for the day. It begs the question that perhaps the clinic or the doctor is trying to squeeze in more patients than is actually feasible and the burden of the schedule mismanagement falls on the patient when, inevitably, the doctor falls behind schedule.

Worst quality of care I have ever received. I waited almost an hr for my appointment, which I was on time for. It was the first time a physician hasn’t asked for my health history, especially considering it was my first time there. Doctor Armine Galstyan presumed judgment on concerns I had because I was under 30, without any knowledge of my health. Doctor’s should never judge their patient’s concerns based on their own views. Their job is to listen and decide on the best course of treatment. She was condescending and spoke to me with an aggressive tone as I tried to advocate for myself. I felt like I was a bother and my concerns didn’t matter in her opinion. I left feeling extremely upset and hurt. The patient experience should be first and foremost. I’m very disappointed in this clinic, especially since it was recommended by a specialist on the North Shore. An update on my medical concerns, I need to get surgery and was seen by a physician who knows how to communicate with patient’s and make an informed decision before judging them.

Update: Thank you for your reply. My account is under my maiden name. I will call to speak with Soraya and provide my married name, which will be on file.

Specifically for Dr Oveisi.horrible. Allows patients to be booked with him he has no intention of seeing just to bill MSP for the visit. I waited for 45 minutes, to be seen for ONE MINUTE to be told he doesnt see ICBC.even though I specifically asked before I booked.just a cash grab.very sad.

I have been going here for over 5 years now and I don’t know why as my doctor gives me holistic remedies for everything. I understand that it is right in some cases but today was my que to find another family doctor. I am so terribly sick, I could barely talk but I was told to take vitamin D. I’m now considering going to the hospital because my symptoms are so bad that I need immediate care.

For the clinic, the girls at the front desk have always been helpful however I took my car earlier today and got a parking ticket at their office building as it was not clearly stated to buy a ticket.

Dr. Oveisi, he is perfect to be as a family dr, he has a great medical knowledge and experience, great diagnose and treatment, the staff in this clinic have a very friendly and helpful act with patient.

I am impressed by Dr. Natia Levental. Her scientific approach to my health issues was extremely precise and realistic. All this accompanied by kindness and compassion. Also the receptionist, Reshma, is super efficient and most kind. The sort of medical practice one can only dream about.

I met Dr. Nassibi for my mole removal. He was really nice and funny. I was scared at first. He told me I will numb the area and whenever you are ready we will remove. When I told him, I am ready, he said, perfect! It's all done and you are good to go! I was amazed by his charm and support.
I really loved his service and the staff were very kind and friendly with me on the way out.a great experience I had on my procedure day.
If you are tired of being treated poorly and looking for a team of professional who will go over and beyond to give you best service possible, I recommend to go to iHealthMD.
Thank you
Sultan

I haven't been to this clinic in a while and I've been informed the doctor who treated me there "Doctor Amini" (awful) is now gone to another clinic, while I'm glad to hear they moved him on I'm giving this clinic a low review, as well for long wait times, staff are hot and cold and parking is difficult close by.

Had a meet and greet for both myself and my partner with Dr. Oveisi. We both were impressed by him and are happy to have him as our new family doctor. The receptionists were lovely and friendly.

Doctor Galstien is amazing, but the clinic is terrible. They book people in every 10 minutes, and are nowhere near being able to accommodate that amount of patients. I went for a small injection, and have been waiting over 1.5 hours since the appointment I booked. The waiting room is completely full, with people standing as well. There is no point in going here over a walk-in clinic
They also do not have wifi for the wait.

My family Dr.is Dr. Natalia Roehlig and I have also seen Dr. Amini. I have had nothing but an exceptional experience from both the front end staff and the Dr. 's. I appreciate being able to make an appointment online and as with any clinic I assume there will be some wait time regardless. However, there has never been any time that I've found unacceptable and both Doctors have given me their time and expertise during my appointment. I have never felt rushed or not heard. I recommend both Dr.s and am grateful to have found a clinic with great staff and Doctors!

The waiting times are incredible long and not understandable. Staying in the waiting area more than 40 mins is not really acceptable; specifically as every patient has to have an appointment time. Today lady called me and told that I have to pay 35 dollars for cancelled visit. So if they charge 35 dollar for 15 mins, I am considering to change the clinic 35 dollars for every 15 mins I waited for a doctor.

IHealth is the worst doctors office I have ever attended. On more than 3 occasions I have felt my health concerns were being disregarded or that I was being put directly at risk due to the actions of the staff here. They either don't care, or are simply too incompetent to keep up with the requirements of care for their patients.
I've been refused service, falsely charged $, disrespected and belittled.

I had booked an appointment to have an IUD inserted but the Pharmacy needed to know which kind, which the prescription didn't specify. The pharmacy and I called repeatedly with no answer and they didn't return calls. When I finally got through to them they said they wouldn't do the procedure because they hadn't sterilised their equipment (This appointment was booked more than a month in advance and there is only a small window to do it each month)
After an incredibly stressful day of contacting them back and forth they decided they COULD in fact do it and had me in to the office. For her part Dr. Fatyeva (not my regular GP at the office) was kind and tried to reduce some of my concerns. Unfortunately she also placed it incorrectly.meaning I needed to go through the whole process again. I had to have a scan done to verify placement, which I never heard back about.

The next time I heard from this office was to inform me that I owed them $45 for missing an appointment. One that I never booked and was not informed of. They had simply gotten my results and booked an appointment without ever consulting me. When I called to say as much they said I had to be aware of it because they would have told me (they didn't) and I could either come in to pay the bill or send them a cheque. OH and guess what. AGAIN they couldn't do it anyways because they didn't set up their office correctly.

I've found a new Dr and within hours of receiving my test results from this ridiculous operation they've already called to talk about MULTIPLE things these idiots missed.

They don't care about you and just want your money. STAY AWAY.

Dr Fadyeyeva is very knowledgeable and very caring. She is very easy to connect to and to talk to. I always feel she is there very present during consultation, gives excellent advise and treatment.

Dropped into this clinic because my daughter was throwing up in the night and our family doctor couldn’t fit us in until the afternoon. Dr Amini wasn’t interested in that, but wanted to take a swab of her face because she was also recovering from an unrelated rash. Then he inexplicably insisted that she be weighed, which meant waiting another 20 minutes for an assistant to find a scale while my daughter cried.
His office called back six days later when she was fully recovered from everything to say I should schedule a follow-up, but were unwilling to have the doctor call to explain why. He just wants to have us come in so he can bill again, rather than fulfilling his obligation to provide care. This is a provider-centric approach that doesn’t take into account at all what a parent is trying to juggle. The office staff would not help in any way and were just condescending about getting a family doctor, which we have, but we all also know is very hard.
I would NOT recommend this clinic or doctor!