Image In White Wedding Gallery
4 reviews 1594 3rd Ave, Prince George, BC +1 250-562-0707 www.imageinwhitebridal.com suggest an edit
10 June 2023 19:00
My friend just had to walk away from a bridesmaids dress less than 16 days before the wedding! After an alterations follow up, two bridesmaids dresses were stained and had uneven hems. The dresses were “dry cleaned twice” and still covered in stains. The company did nothing to rectify the situation, saying they could have $75 off of a massive alterations charge, or they could walk away and not have the dresses.
They ended up going to Storybook Wedding where they came up with gorgeous dresses with affordable alterations that will be ready before the wedding in 16 days…
They ended up going to Storybook Wedding where they came up with gorgeous dresses with affordable alterations that will be ready before the wedding in 16 days…
10 June 2023 19:00
If I could give 0 stars I would.
My sister bought a beautiful wedding dress from here and it turned out great, however her other bridesmaid and I purchased our gowns for the same wedding and had a very long, and horrible, experience. We had originally chosen 2 gowns and it turned out they were discontinued so we had to go in and choose a different one. At this point everything was fine, and we just chose different dresses. We went in for our first fitting, it was all good. Then things started going very badly. Our dresses came back from the seamstress covered in stains, and the hem was completely uneven. They brought it to the dry cleaner twice and got most of the stains out. At this point we were about 5-6 weeks out from the wedding. When we went back my dress had minor stains and the other bridesmaids dress was still covered in these stains. They offered to exchange the dresses for other ones in the store but it was too close to the wedding to order new ones. I was willing to go forward with the purchase for mine, but I felt the other bridesmaid deserved some compensation for having a dress that is unusable. They had given us $75 off alterations (which they later said was actually off the dress but they couldn't put it in their system as a discount off the dress. Contrary to what they had said at the time of giving the discount). My dress came out to $388 including the discount. For an almost $400 dress I would expect it to be in perfect condition! They stood there and said the only options at this point were that we take the dresses (stained) and pay that price, or we could get a refund. In the end we had gone at least 8 times in this back and forth. We took the refund and went to Storybook Wedding, where we got excellent customer service.
My sister bought a beautiful wedding dress from here and it turned out great, however her other bridesmaid and I purchased our gowns for the same wedding and had a very long, and horrible, experience. We had originally chosen 2 gowns and it turned out they were discontinued so we had to go in and choose a different one. At this point everything was fine, and we just chose different dresses. We went in for our first fitting, it was all good. Then things started going very badly. Our dresses came back from the seamstress covered in stains, and the hem was completely uneven. They brought it to the dry cleaner twice and got most of the stains out. At this point we were about 5-6 weeks out from the wedding. When we went back my dress had minor stains and the other bridesmaids dress was still covered in these stains. They offered to exchange the dresses for other ones in the store but it was too close to the wedding to order new ones. I was willing to go forward with the purchase for mine, but I felt the other bridesmaid deserved some compensation for having a dress that is unusable. They had given us $75 off alterations (which they later said was actually off the dress but they couldn't put it in their system as a discount off the dress. Contrary to what they had said at the time of giving the discount). My dress came out to $388 including the discount. For an almost $400 dress I would expect it to be in perfect condition! They stood there and said the only options at this point were that we take the dresses (stained) and pay that price, or we could get a refund. In the end we had gone at least 8 times in this back and forth. We took the refund and went to Storybook Wedding, where we got excellent customer service.
09 June 2023 19:00
Do. Not. Shop. Here.
They ruined our bridesmaids dresses. Covered in stains. Alterations terrible. Their answer. Take it or leave it. Worst customer service I have ever experienced. And after spending THOUSANDS of dollars here over the years. I thought naively that their customer service had changed after getting a new manager. Boy was I wrong.
They ruined our bridesmaids dresses. Covered in stains. Alterations terrible. Their answer. Take it or leave it. Worst customer service I have ever experienced. And after spending THOUSANDS of dollars here over the years. I thought naively that their customer service had changed after getting a new manager. Boy was I wrong.
10 May 2023 19:00
Lady was so so nice to us, made us feel welcome and helped my daughter and her best friend find prom dresses last minute. Great experience!