Island Poké

My wife and I loved our experience today. The service was great, I have some food allergies and I they helped me make informed choices about what would work. The food was delicious.

Have always enjoyed this poke place, but went in yesterday and had the worst service ever. One of the women, whom I have not seen before but she acted like she was an authority figure in that she butted in when another nice lady was already helping me, she was so rude and had zero customer service. She told me that how I was ordering my bowl was wrong and I need to do it this way, and I explained I order it this way everytime, and she had an unbelievable attitude. I didn't end up with the bowl I wanted as she was she was rushing and speaking in an Asian language to the other lady while I was trying to order, and there was no one else in the restaurant at the time? Will not be returning.

Don’t go there. I feel like I am not welcomed to that place. The lady there did not greet us. It looked like I am owing her some money! I had a better experience in the downtown one.

We had the most horrible customer service experience when we visited here last night. We eat out quite a bit and have never encountered this kind of service anywhere. It is rare for us to post reviews, but unfortunately, we find this unacceptable, especially for a well-known restaurant in the Goldstream area. We didn't even feel like eating our poke bowl after the experience.

The staff who served us were extremely unwelcoming from the moment we entered the store. Their attitude towards us made us feel like we had done something terrible. They made it clear that they did not like us. We noticed that our portions were intentionally undercut, and we only received half scoops of the items we picked. As other reviewers have mentioned, the staff also pretended that they couldn't hear us properly. Overall, it just felt weird and awkward communicating with them.

We have been to Island Poke multiple times before, and this was actually the first bad experience we had. We are quite sad because we enjoyed coming here.

It was really tasty. I didn't eat inside. I had a picnic with it but it was really good. The price was a little high Like everywhere else but it was good And you got big enough amount of food.

It's clean and a server quick prepared for fresh poke bowls. The dishes were tasty and my daughter and I are satisfied!

I'm one of the regular customers and I've always loved the food at Island Poke. I went to grab a lunch today Feb. 17 at around 12: 20pm. I ordered a bowl with half rice and half salad in it. A lady who took my order misheard me and started putting white and brown rice. I humbly reminded her about what I ordered and her response was very rude. She unpleasantly said "no, you ordered half brown rice and white rice. " I did mention again but she literally denied it 5 times and fixed my order with discontented glare and gesture. This lady seems to hate her job and not suitable for customer service. Langford location.

Nice late lunch experience. There’s a bit of a line up but ordering service is prompt and the staff recalls exactly what ingredients encompass my Ohanna bowl. Seats and tables are clean with ample sunlight. Will definitely visit again.

Yummy food! Not like the big poke chains. The taste is unique and portion and price is good. Lots of poke in mine and the sauces are very yummy. I also really like their pretty compostable bowls and utensils. A must try!

I am probably the last person to post negative reviews and always try and take something positive from every experience.this was a challenge. After hearing so much from so many about Poke bowls this was my first experience. The second the door opened the smell of bleach and fish was a little overwhelming. The servers behind the counter had little patience explaining how it all worked and what it was all about in regards to choices. We were told you had the choice of five toppings and wanted 2 of one topping and 3 others.apparently that wasn't allowed? After the smell, the poor service and very high price you sit in an area that has an atmosphere like that of a high school cafeteria.

First poke bowl ever - very enjoyable. Wild sockeye salmon and ahi tuna with a soy sauce based sauce. It was a great lunch.

I absolutely love this place! The food is fresh, the flavours are balanced and the customer service is perfect. Thank you so much Island Poke!

Quality hasn't been as good lately as it used to be. Hard bland rice and way lighter on the sauce unless you keep asking for more. Might just be bad luck, still going to keep going.

Good food but really cheap with amounts given. If im buying basically 15 dollars worth of purely toppings and sauce- I would expect more amounts given. One of the workers gave me literally a crumb of the toppings… and it was a veggie.

We’ve been here twice and it’s been amazing both times! We order the build your own bowls that way it’s super customizable and it’s huge! Enough for two meals. The staff have always been friendly and given great suggestions. The freshness of the ingredients is what keeps us coming back. This may become our new weekly spot!

Delicious! I cannot stop ordering the Island Bowl - it is just perfect. Maybe I will try something different tomorrow:)

Love the modern and minimalist look to the place. Accompanied by some awesome poke bowls makes for a memorable visit!

Love the different kind of signature bowls, it keeps the menu fresh. Making your own poke is also a great option averaging around $15. There is a huge variety to choose from. Try different types of sauces and crunch is always nice with some friend onion.

Just be sure not to mix the wasabi, accidentally underestimate how much there was and it was a bit too strong. Awesome staff and service is swift and professional!

I go to the one down town all the time, love this place. I was in the Langford location today and the absolutely rude service from the young man has me not wanting to come back. I was the only customer and it was not busy. Sorry I took time out of his day to serve me. Brutal service. Unfortunate.

Delicious place!

Definitely unique and satisfies a craving for something fresh and healthy. The fish makes it very filling.

Ordered a reg Island bowl and a large spicy salmon. Both tasted great but the salmon wasn't very spicy. I think the pieces of ginger was suppose to add a kick but wasn't enough for myself.

Bad customer service. No acknowledgement or anything and could not get me out of the store quick enough.

Gave us slimy tuna. Called and told them. Not to mention the order was not even correct. They don’t care. Terrible customer service in the store and after the fact. Not an email a week after. Terrible. We used to frequent this place but we won’t be back. Terrible.
Once we ordered 2 bowls and they only gave us one. The rotten fish was the line.

As first timers we were unsure of the process and the young man serving got a little shirty!
That being said the food was delicious and you do have lots of choices once you realize it is like Starbucks and you can customize your meal.
We will definitely return.

July 1st: the young gentleman was rushing with only two of us in the line, couldn’t wait a second for an answer. He was rude, I just wanted to leave.
But more importantly, poke bowls were so bad Ingredients were not fresh, signature bowl was plain and not tasty at all. And it’s Signature bowl! So, for sure we won’t come back. Not recommend this place.

Was very good at a reasonable price for a poke bowl. Recommend visiting. Wasnt busy at all when I came. Ingredients were very fresh.

Very yummy! And awesome staff. The rice in my bowl was kinda hard and when my brother ate it he ended up choking pretty bad.just make sure you chew very well:)

Grabbing a quick bite for dinner. Alternative to sushi on the go. Huge portions, lots of ingredients. Excellent presentation. Yummy!

Absolutely delicious. We had the earth vegetarian bowl and my partner and I were blown away! Great service too!

Best "fast" food out there. Always consistent no matter what location you go to.delicious every time!

It was fantastic! I’m usually cautious about poke here after having it in hawaii, but this is the closest I’ve had to the real thing and it’s delicious. Amazing value, I got mine over salad and was so full when I finished. Will definitely be coming back and bringing friends!

Our treat eat out meal on weekends, healthy, good portion sizes, fresh fish, nice staff, quick service, one of my fave places in Langford to eat out at.

The young gentleman working today (June 6th 3pm) very rude.
Sorry for interrupting your day: (