J-Station Vancouver, JTB International (Canada) Ltd.

Absolutely couldn't be happier with the friendly staff and how quickly they were able to arrange my last-minute JR Pass!

(Don't do what I did and wait till the last minute. But if you also arranged your travel plans last-minute they might be able to help you out. In my case they were able to arrange my JR pass in a few hours. After arriving at their location they told me I could order the pass online and they would have it ready for me by the end of the day. The came through on their promise.)

I have nothing but good things to say about them. Thank you JTB.

Asked about booking tours to Japan just before the COVID restrictions were fully lifted in late September. JTB Vancouver would not give a quote unless people pay $52.50 of non-refundable fee, which they said would be applied towards the travel cost. Paid the fee, and one day later Japan officially announced opening and VISA/travel agency is no longer required. 3 days later I still didn't get a reply for a quote. When I called, they finally provided a quote, but said 2 of the 3 hotels are not available for booking (yet they are available on Expedia and directly on the hotel website), and the one that they were able to quote was in yen only and much more expensive than Expedia prices. They also said flight prices would be equivalent to booking directly from the airline, yet their quote is $700 more expensive. Then they said the fee can only be credited against hotels and not flights, which was never mentioned before. Finally, they were firm that the fee would be non-refundable and cannot even be used in the future as a credit. I paid the fee to not delay the trip planning yet they charged the fee without getting back in a timely way and their quotes/replies are useless. Would never consider booking anything through them. Way better off making your own plans. Not sure what they're good for if it weren't because of the COVID restrictions.

In 2016 When we were planning to go to Japan. We used their services. We bought our passes a 7 day train pass JR Pass. We did the transaction by phone, they mailed it to us. They are legitimate.not to worry you will get your tickets.

I went here to buy my JR pass for my Japan trip. The staff was really friendly and answered all my questions. They also gave me a few handouts with useful information on where to collect my pass once I arrive in Japan. The office is in the basement of the l Fairmont Hotel; just follow the signs once you're in the lobby.

Helpful staff when I picked up my Japan Rail pass. They made sure that I understood how to use the pass and it's limitations.

The go-to place for JR Japan Passes in Metro Vancouver. Polite and very helpful staff and no lineup. I filled out the order form on their computer, paid by credit card, it was processed immediately and my Exchange Order (Voucher) issued on-the-spot. They will give you some basic instructions on where and how to exchange the voucher for the JR Japan Pass once you arrive in Japan. You can even do this at the arrival airport. Price was exactly the same as buying online japan-rail-pass.ca. The only downside is that their office is a little hard to find. If you enter from the Burrard Street entrance of the Fairmont Hotel (formerly Hotel Vancouver) then find the stairs to the basement on the left. The JTB office will be the first one on the right as you enter the long hallway.

Excellent service, location was a bit hard to find. I didn't know the Fairmont had stores underneath the building. It wasnt specify on the website. But once there, they were very helpful with what I needed.

Staff were helpful in preparing our exchange orders for the Japan Rail Passes. At JR Shinjuku Station, we exchanged the orders to obtain our JR Rail Passes and reserved our seats on the Shin Kansen (Hikari) to and from Osaka. JTB website also provided a discount for Ninja Pocket Wifi rental.