J-Von Family Medical Centre-Not Walk-In Clinic

This clinic is such a gem! I have taken a fancy to this clinic after seeing my doctor and receptionists, since they really listen and care about the patients’ needs. They are professional, helpful and incredibly amazing! I am so grateful to have such a lovely doctor and staff.

Vicky is such a nice and professional assistant in J-Von Family Medical Center. Really appreciate Vicky’s help to us.

Joke medical Centre. All doctors I have met are really nice and professional. But Why is its reception desk still here… they are not even answering call or do any work… Nobody would look for a doctor if they are in good condition.

Doctors are very nice and professional. My doc discovered my condition in time and treated me as quickly as possible.

My kid cried a lot due to flu shots. But the doctor and nurses are very patient and tried to comfort my kid. Also dr Chen sent my kid a sticker after the shot

This clinic truly has the worse MoAs (Medical Office Assistants) I have ever encountered. The girls at the front desk have zero compassion and humanity for the patients who go there for help. Wake up ladies, no one goes to a doctor's clinic for fun. They are obviously in pain, distress or discomfort. I don't appreciate being snapped at and belittled for trying to seek medical attention. Also, Covid is over. The option to have an in person appointment is essential for good medical care. How is a doctor going to properly assess physical symptoms over the phone or in a video? JVON online booking system is also a joke. Rather than put in a proper system to address patient requests, they slap a big poster on their wall warning patients "You are on camera". No problem. The camera is also recording you MoAs disrespecting more patients than patients upsetting you. I agree with the many reviewers here, zero stars for how this clinic is run and how they treat patients. If you care about your health, don't bother with this clinic.

The doctor is very nice and patient. Seline is the best family doctor I have ever encountered. This is a good clinic and a good doctor. Please support me!

This place's reception and customer service is insane. Trying to cancel an appointment is nearly impossible - they expect you to notify them 24 hours ahead to cancel your appointment otherwise will charge you a fee, but when you go to cancel online the online booking says unable to cancel due to being <48hrs and to call the clinic to cancel? Then if you try calling, they don't answer their phone because their hours to pick up the phone is 9-12? Because of covid? They are always rude whenever I tried booking or calling about anything. I had to get a form filled out by my doctor which she was willing to do as it was healthcare work related, then when I call the office the receptionist doesn't allow me to speak to her or let me get the form filled unless I pay 40$? After speaking with my doctor directly she didn't even mention a charge being needed. They seriously need to rethink how they deliver patient centred care as their clinic is far from that.

Friendly efficient receptionists, the doctors are patient and resourceful. Highly recommended.

This place is really money hungry. They charged everything way more expensive than other clinics. Even this they still don’t accept credit card payment, which brings you a lot of troubles to pay them. They don’t care your feelings just MONEY. And some of the receptionist girls are so rude and unprofessional.

Reception is vey impatient and rude; the whole clinic never think from the patients’ perspective. They don’t care if the patient is very sick or anything, all they care is to get off work on time. The appointment never starts on time, and they take this as granted. But if you let them wait for even one minute, they will call you rudely asking why not showing up on time.
The communication is bad too. It happened to me twice that they conveyed the wrong thing, but they blamed me?

Poor service attitude at the front desk! I haven't seen such a front desk in Canada. I don't know what her boss thinks about using such a person.

My friend recommended me this clinic and said easy to book and dr are nice. However, they changed "not a walk-in"clinic since when. I booked the appointment yesterday and thought i was booked in but realized was not at all until I called this morning. Their online system is not professional and efficient. Plus Covid19 was already not an excuse to stop patient going to the clinic. Patients needed to be taken care of!

Clinic I has attended for 4 years. Now they do not accept walk in anymore. Please accept me and I really like this place.
It would be great if I could be accepted as a patient. I don't want to leave.please

Their doctors and staffs are very helpful and professional. The doctor prescribed me to do the ultrasound，receptionist gave me the instruction how to book easily and faster. Once they received my report they called me and arranged me to see the doctor. Also they are so friendly and nice.

Extremely WORST experience! Entire world is out of covid now but their contact number still redirects to the answering machine and they still have messages related to Covid guidelines and as a patient there is NO WAY to schedule an appointment by phone and also their website experience is terrible too. I don’t know why they don’t think about patients/people. They really need to show some empathy towards their patients.

The medical’s online booking system is super convenient, and I no longer need to call in for booking appointments. This user-friendly feature has made managing healthcare appointments a breeze. I highly recommend it! "

Just had one of my worst experiences with doctors office. Called in after navigating phone system. Like other reviews they only accept calls between 9 am and 12 pm due to "covid"? Long story short, my prescriptions for my insulin were sent to Costco and only 1 arrived. As soon as receptionists answered she was dismissive and did not want to talk with me. Insisted that I book online with their booking system that is broken. I had to talk over her just to get a word in. Only to get "I don't understand you" and continued with her insistence to book appointment online. After she finished her rant and the fact I shouldn't expect a timely response. I calmly stated that a doctor might not be required to resend a prescription that was already made. She then asked me when the prescription was made and that if it has been more than 1 month that my prescription would automatically time out. I tried to respond that I did use it 1 week after, only to be cut off again with a rant about how costco always loses prescriptions and she would just fax in my prescriptions and that I should just call costco tomorrow to see if they got it. She then hung up.

Hopefully there isn't an issue with the prescription for the insulin that I need. She didn't ascertain which prescription was missing. Hopefully she faxes them to the right costco. She didn't ask which one.

Bottom line the receptionists is playing gate keeper and is more worried about assertion of her dominance than helping patients.

In the mean time I will go to emergency if the prescription for life or death medication isn't sent to Costco.

I would give zero star if I can!
I’ve only been this clinic once ever since the pandemic, the doctor was nice there, However, today when I walk by this area and trying to confirm if my profile is still under this clinic, the receptionist at the front door was so rude and told me not to be aggressive when all I asked was “does that mean I’m not a registered patient here? ” What’s more outrageous is the other receptionist started laughing at me just because I asked. And she joked around said she was laughing at her own thing? Both receptionists should be fired, they deserve zero respect and showed zero professionalism or respect towards their patients.

Doctors and staffs are extremely helpful and professional. The receptionists are always amazing. I’m not familiar with their online booking system, they took their time, patiently and show me how to book it step by step. Doctors answer all my questions without rushing me out, and the wait wasn’t too long. I always leave impressed.

This clinic is conveniently located, just a few steps away from where we get off. The doctors are highly professional, quickly identifying the cause of the illness and providing appropriate treatment. They explained the diagnosis report in great detail. The receptionist at the front desk is polite and patient, helping us make appointments efficiently.

J-Von Medical Clinic impressed me with their prompt response and efficient service. Upon receiving the lab results from my x-ray test, they quickly scheduled a follow-up doctor appointment. I really appreciate their extra care for me. Their commitment to promptness and attentive service is commendable.

Very arrogant MOA. I'be been with them for almost 5 years and yet they still did not consider one visit that I was not able to attend to because of emergency.