Jim Pattison Hyundai Surrey

Really good customer service. Special thanks for James, that helped me and went through all the details of the car. I'm loving my Elantra Hybrid.

I recently had the pleasure of purchasing a car with Manager James, and I must express my gratitude for the exceptional experience. James exhibited a profound understanding of the vehicles, answered all my queries with precision, and effortlessly guided me through the process. His meticulous attention to detail, combined with a proactive approach, made the purchase seamless and efficient. I appreciate his expertise, making this acquisition a thoroughly enjoyable endeavour.

We purchased our car from this store, and I would like to thank the manager James, who was super attentive in helping us with our purchase.

It took me a while to write this review as not all my experience with JP Hyundai has been bad. I wanna be as brief as possible if I can to narrow down. I have been a customer since 2016 when I decided to purchase a 2017 Hyundai Santa Fe best car ever no issues since day 1 wonderful car. Since it was a 6 seater I needed a 7 seater do to family growing so 2020 I decide to purchase the new 2020 palisade beautiful car in and out but unfortunately ever since the change I have spent literally majority of time at dealer then enjoying the car.
First issue faulty engine not even having the car months (keep in mind brand new car), before they can do anything they need to open a case look into it and see how much oil it is consuming so I was in and out of their office weekly until this could be looked into. They figured that car was In fact burning oil so they ordered the engine and I was given a car to use until engine came and gets replaced took approximately 1month to get my car back. I never in e made a huge deal, all their employees were so wonderful very helpful, understanding and made my experience great.
Since then everyone there is new which now makes sense on what a horrible experience I had in my most recent visits, the car just recently keeps showing the engine light, 1st time it happened I called brought in and apparently was fixed, on my day off recently before Christmas engine light came on again, since they leave appointments until a month away I decided to bring in the “service manager” Zaid I believe that’s what his name is has got to be the most careless person there I’m explaining situation and how I needed car looked at or atleast be reassured I could drive as I needed to pick up my kids from school all he kept repeating is we will try our best but can’t guarantee anything. The service supervisor Raymond instead of hearing me out quickly assumed I was asking for special treatment according to him (he was sitting in the back watching Zaid go back and forth with me) little did I know he was supervisor, in the end I ended up in tears.till today I am waiting on a follow call as engine light is still on called yesterday today and my number taken down with no follow up call to atleast give me updates. Horrible service.

Picked up my new vehicle this week from Jim Pattison Hyundai. The team was amazing and friendly. I couldn't have asked for a better experience while buying a vehicle.

I want to shoutout Khalid. Right from our first interaction he was friendly and kind. He answered all the questions I had and always got back to me in a timely manner. True professional!

Very poor been dealing to a sales manager and sales financial manager in w/ they trying to trick of my refund score in writing totaly zero

I have been a customer of Jim Pattison Hyundai since 2003 and recently took my car for a warranty repair. The service rep Zaid greeted me in a friendly and professional manor. The service department did everything they could to get my car fixed properly. They completed the job in a timely manor that helped me greatly. I will be returning, whether to buy another car or get some service work done. Thank you sooo much.

It was my first time buying a car and I have to say Mariano answered all my questions and explained everything and made this transition as smooth as possible. Everyone there actively listened to what I wanted and provided information without pressuring. I would recommend this dealership to all the new time buyers.

My 2013 Hyundai Veloster was repaired at JP Hyundai Surrey after experiencing engine failure due to pre-ignition damage. The service manager, Allan, was extremely helpful and went above and beyond to assist me with my appeal to Hyundai Canada to repair the engine. He also arranged for a rental car for the latter half of the 10 month repair process, which was greatly appreciated, especially since I’d just had a newborn baby!

When the vehicle was ready for pick up, I was disappointed to discover that one of the 4 coils in my car burned out during the drive home from the dealer, causing the check engine light to come on again. While the new service manager, Raymond, did replace the coil at no cost, it seems that only the bare minimum parts were replaced, leaving me with some concerns about potential future issues with my car. Furthermore, the battery had corrosion and swelling, which was not addressed by the technicians causing my family to be stranded twice over a long weekend, requiring jump starts from strangers.

Despite these issues, I would still recommend this location!

Overall, I am satisfied with the repair and the excellent customer service provided by both Allan and the new service manager, Raymond. Allan's efforts to help with my appeal and the rental car arrangements were greatly appreciated and made a difficult situation SO MUCH easier to handle.

Highly recommend this place. My car had some technical issue and these people did everything possible to help get the issue fix in a timely manner. Efficiently. Their customer service is amazing. I appreciate the great customer service given by RYAN.

Great experience. Sam never let me down in any way. Friendly experience every time I visit here.

After browsing the internet, I was surprised to see these guys had 5 Ioniq EVs in stock. I reached out via their chat and was told it ‘was best to talk to a salesperson’. I made the long drive to the dealership from white rock with my family in tow. I show up and asked the only salesperson on duty about the cars. Without a direct answer, he proceeds to sit us down and gets to know us. Then reveals that none of the cars on the site are available.
So I get it now. This is a clear reminder of how slippery the car industry will go to get you in the door. Hugely disappointing experience. Not sure why these guys think this is good business. Won’t touch these guys with a ten foot pole now or ever.

Great sales but very disappointing service department. Can never reach a living person on a phone and don’t bother leaving a message as they may or may not return your call. I even emailed the GM (Chris) to complain about the lack of service and he did not even feel that we were deserving of a reply. Again, sales team, the vehicle’s are fantastic but really consider having your service done elsewhere.

The Jim Pattison hyundai, Surrey is providing superb customer service. I got issue in my car's engine, the service and maintenance department's associate named Ryan Sahl patiently listened our problem and resolved it. He is a nice guy, if you have any problem regarding service and maintenance, you must meet Ryan Sahl.

Highly recommend Hyundai Surrey for all your car repairs! They did a wonderful job on my car engine repair! They go out of their way to keep you happy and satisfied with the service! And I have to say Ryan Sahl in Service department is the Best! He made sure I was always looked after and happy! I will definitely be coming back to see his smiling face for my next oil change in my car! He always goes above and beyond to help and keep the customer happy! Thank you Ryan and Hyundai Surrey!

Not happy. Though I have had many small issues with my 2022 Hyundai Santa Fe Plug In this one is really inconvenient. I have gotten a nail in my tire that can’t be patched & Hyundai can’t replace it for 2 weeks. And is unable or willing to help me with a loaner vehicle until the appointment. So now I have a car I can’t drive to work or to bring my kid to school. This is my first time owning a Hyundai and so far, not thrilled.

The front desk girl provided us great costumer service and went above and beyond to ensure that all of our questions were answered I highly recommend this dealership

One day, the battery warning light was flashing so I brought my car to nearest auto mechanic. He checked the car and told me that the engine oil leaked which made the alternator break.
He also told me that it is a recall issue and to bring my car to Hyundai service.
Therefore, I bought the car to the Hyundai service centre right away.
The good thing was that it was repaired quickly and kindly. At that point, I was more than happy to rate 5 stars.
However, when I went back to pick up my car, they said that my alternator has been checked and is still working. But unlike what they told me; the red warming light was still flashing.
Furthermore, after a few hours, every warning lights were flashing, and my car shook badly and suddenly stopped in the middle of the road.
I called the towing services and waited for more than an hour.
The towing service worker came and checked the battery and alternator.
He also told me that the alternator is broken.
This happened at night, so I left my car and key with a letter at the Hyundai service centre.
I got an answer from them the next day and was told that they have only fixed the recall issue.
One of my friends had this same problem and she got very good customer service at the Port Coquitlam Hyundai service centre.
They offered a reimbursement for the towing fee and replaced every part of which was damaged because of the engine oil leak.
I explained this to the worker of Hyundai service centre in my location, and finally had the alternator replaced.
I'm still asking for the towing expense and haven’t received a response from them yet.
If you were in my shoes, how many stars would you rate?

We recently purchased Hyundai Santa Fe car from this dealership and Allwin provided excellent customer service from the minute we walked in the doors. He had great knowledge about the vehicles and helped us make a great decision. Even after the purchase, he went in great detail about the vehicle and showed us to navigate our new car. Highly recommended!

I have just replaced my engine - RYAN has given me awesome service.very fast and im very happy

My 2013 Santa Fe engine recently broke down, and it is still under warranty. Ryan, was able help me and contacted Hyundai Canada as soon as he can to get me a courtesy car. Thank you, Ryan.

Amazing hospitality by the staff.
Always so go to work with Sam. Recommend this to everyone.

Amazing staff! We got a new EV and got the star treatment. Will definitely return when we need another vehicle.

Has to be the worst customer service I have ever had. Tried to buy a truck said that it could be going to auction I said okay let me know I will buy it THEN next day I ask if I can go ahead and buy it the only text I get back is truck is gone. SO Then after two days I decide maybe they will have the auction details of where it goes he says he will give tomorrow.tomorrow comes no reply I ask again all he says. I have no info on the truck, so why is it that a dealership is so engaged with its customers when they are ready to spend money etc but don’t give a care at all to help a potential customer out, this place will not care about you and the lines of communication are terrible even trying to get ahold of them someone’s always to busy. Oh well I’ll find something else

Dealt with Mihir Meccan, for the purchase of my friends’ new Santa Fe. He was very accommodating and worked well with us. He helped us find something to get off the lot within hours- which is a rarity nowadays. Not saying that’ll happen all the time, maybe we lucked out, but I feel that they really made the effort.

Great experience with Jim Pattison Hyundai Surrey. Mihir and Sam helped me to find the best car with good financing options. Great people! Excellent service
Loved my ride!

I recently had my cat stolen from my car. I called JP Hyundia in Surrey and spoke to a most amazing service technician (Ryan) about my issue. We had the car towed And Ryan (service tech) called me and had my icbc estimate done in a few hours. He went above what most service personnel would do, in my opinion he looked out for my car as if it was very own.
The technicians in the shop and in service had my best interest in hand, Ryan lobbied for ICBC to get new parts. As promised he had it ready a day earlier than expected.

I had another issue which I don’t believe is related to this but Ryan took care of it right away be it minor He looked after it as if it was his own vehicle.
Your service manager should be aware of the fine job that you do for your customers also the management you should also recognized you for your skills and your abilities to make things correct for your customer. This is why I buy all my cars from Jim Pattison Hyundai in Surrey.
“Sam” you have a rockstar on your team. I also think the service manager should give Ryan an award for his dedication and customer service beyond what I ever expected. So Ryan I thank you so very much for your kind and thoughtfulness in fixing my car.
Thank you
RF
“A loyal customer and the customer forever”

I have nothing but great things to say about this dealership specifically Wajdi who went above and beyond to help me and do what he could to get me the car I wanted, while still not being pushy at all. He was amazing and of all the dealerships I dealt with during my search for a car, this was by far the best experience.

While I did not end up getting a Hyundai vehicle I wouldn’t hesitate to recommend this dealership to anybody. 5+ stars!

Excellent service from Wajdi! A very friendly, respectful and knowledgeable product advisor.
So happy with my new 2022 Hyundai Tucson.
Will refer friends and family for sure!

Allan in the service department provides.exceptional service when you bring your car in for a repair. He thoroughly explaines the issues, provides you options to repair, and keeps you updated throughout the process as he knows that u need your car ASAP.
Allan was very sincere, knowledgeable and has an excellent customer service skills.

Thank you Allan

I went to the service department regarding my car’s engine recall and it was a nightmare. The were rude plus not helpful at all. I had to go through a lot because of them. My friend had the same problem and he went to open road hyundai richmond and he’s problems were solved nicely and he was also treated nicely. I wish I would’ve never been to this place. Never returning to this place again tho!

I recently bought my new Tucson. Excellent service and post sales follow up as well. Highly recommended to my friends and family members when you plan to buy your next car. Thanks to Sree Menon, Sam and Mihir for your excellent service.

I got car from this dealer which I am happy with. Wajdi helped me look at different options as I wasn't sure what to buy. He was sensitive to my time and aware of my priorities when it comes to car options. Samer also did a great job with the financing. I ended up getting a sweet deal on a pre-owned SUV. Highly recommend them.
Also after using their service for years now, their service and customer service are awesome.

Amazing help from Jim Pattison Hyundai! Allan and all of the service staff were amazing and helped us quickly. I appreciate everything you did to keep us informed with every step and for getting our car back on the road quickly. You made a terrible situation so much better! Thank you so much!

Shauna

Over the years I bought a few cars from Sam & Wajdi, I personally referred my good friend to buy a 2017 pre-owned Tucson.
Really great place to buy a car, I highly recommend Jim Pattison Hyundai.

I am from Saskatoon and had a breakdown While visiting family in Vancouver I had no appointment when I came in. Raymond made me feel valued and had my vehicle back on the road the next day! Thanks for everything you did Raymond! My family and I are truly grateful for your service and knowledge!

I don't even want to give one star. It will be minus star for us. I would like to share my experience with them.
I wouldn't recommend for this dealership for God's Sake. Don't get me wrong. Me and my husband are the Huge Hyundai's fan. We bought 3 cars from this place. The first two were great. As we bought the brand new cars so we didn't have any problems with that. In 2020 July, we were thinking of getting a small car so we looked at on their website. They had 2017 Hyundai Accent (certified preowned by Hyundai) and we bought it. Now we are thinking of reselling and found out the car had the previous accident record in March 2020 which we didn't know / never been told by the salesmen from dealership. Currently, My car worths about 12K as per Auto Trader and because of this accident they reduced to 9K the most. We had a great shock by this unprofessional dishonesty from the dealership. So we went to the dealership yesterday and the salesmen said he can only offer 7000-8000 the most and asked me sell at auto trader. He didn't even mention the ICBC record of accident at all. When I asked about the accident, he was saying that someone had told you for sure when you buy it. Trying to playing dump to us. I even brought my sales contract and showing to him. Really shocking of his customer service and treated badly. He said he will call back today and never DID. I am very disappointed and would like to address to GM. He should have known how the salesman works very badly or do they approve this kind of horrible manner toward the loyal customer like us? Because I trusted this dealership, I came back and give you the business, and they cheated / hided on us without telling the accident. Now that We'd learned our big lesson. NEVER PUT ON TRUST EVEN THEY ARE THE BIG DEALERSHIP. PLEASE DON'T DO ANY BUSINESS WITH THEM. THEY ARE SCAMMERS.

Staff super nice, great customer service and fair prices for my car services. I'm always driving all my way from Langley because this dealership has an amazing customer service compared to the one in Langley. Congratulations guys! Keep up the good work!

I had an excellent experience buying my car with them. The staff is really helpful and gentle and they made me feel at home at the entire time. A special mention to Sam Abunnadi, who is always willing to help me whenever I have a question or need their services! They answered all my questions and the after-sales services are nothing but perfect as well. I would recommend it to all of my friends, for sure.

This service department is first class. Recently had a scare with our Sonata so we sent the car in for an immediate inspection. Upon arrival we met Raymond, he was confident and gave us reassurance that we would be taken care of. The following day we were contacted by Allan, he was very prompt with communication and fair when it came identifying the issues as well as agreement on cost. To be honest we were concerned about the product quality when this issue first happened as we were considering the purchase of a second Hyundai but Allan and his service team have restored our faith in the brand and kept us loyal. This is the way to retain business. Thanks again Allan and Raymond for the amazing service.

No hard selling which is good. Wasn't offered anything great nor was showed any alternatives. You should have made your own research about their fleet because you won't be offered close alternatives. Maybe i was profiled looking like someone who cant afford to buy. Lol

Booking a test drive was easy so all is good. Got the experience i need and maybe go with a different hyundai dealer for better offers

I've purchased my last 3 vehicles from JP Surrey and each experience is top notch. My most recent purchase was a 22 sonata n line that had a factory order, chip shortage, and it arrived a good month before I expected. Hyundai has been a great company, love their cars and Jp Surrey has been been more like a family than a dealership. Service dept is also a class act, I get all my required services done here. Highly recommended dealership, great sales staff and go see Sam for that financing!

I bought my last two cars at JP Hyundai Surrey. My latest purchase was a 2019 Kona EV Ultimate. I couldn’t be happier with the car itself and the outstanding service, support and follow-up the dealership has provided in the past three years. Sam Abunnadi is the Finance Manager who put both of my purchases together. Sam is both professional and personable and continues to be supportive to the day. Alan Yu is the Service Manager and the “go to guy” wherever I have questions or maintenance issues. Alan is both attentive and efficant… he takes the stress out of any car worries I’ve had. Truly the best dealership I’ve dealt with. 5/Stars and beyond!

*****Find a Different Hyundai Dealership*****
A year ago if would ask me about Surrey Hyundai I would say that they’re amazing and you would be treated so well here. Now however I find Surrey Hyundai dishonest and will cheat you! I recently had to trade my vehicle in. They offered me A low offer on my vehicle and told me that the offer was low because they can’t get too much for my vehicle and that it had high km. Me being curious I checked to see what they’re offering my vehicle for. First they use the fact that my car has low km as a selling point and is selling it for $3000 more than what they said they would ever be able to sell it for! I have never been so disappointed on how I was treated and they will never get my business again. I will drive to another town to take my vehicle to be serviced. And anyone who asks me for a recommendation I will tell them how horrible they are and how they will try to Cheat them!

Such a pathetic service. I called them as my car headlights are not working and i called them 5 time they always put my call on hold there is no one to assist in service. As headlight is the safety issue then also they are not assisting on time.

I would give them a rating below 1 star even in minus if I can. I had a really disappointed experience at the service department just today. First of all if you got a complaint for service on Saturday you have to wait until Monday. Because the service department manager only work from Monday to Friday. Is this a joke the biggest name in Canada Jim Pattison doesn't have anyone to file complaints on Saturday. You have to wait because you are not important enough for them at all. I would not recommend anbody to in Guilford Surrey Jim Pattison due to there bad, rude, inexperienced and very below expectations behavior and dealing. Rather go to some other location. It's not the first time they are having these complaints and I don't think so they got any responsible person to talk to who can take care of these complaints.

Had an issue with the car, under warranty, after waiting 2 months to book a service and have a spare car (>4 hours service), they simply didn't have a car. The agent talked to the manager to find a way to fix the issue.

Well phoned for appointment last week, and the gentleman said he would do a navigation update for free, well they do not honor what they said, , thats so unfortunate these corporations do not stick to their word. Very disappointed

Bad service! I was doing the regular checking for my car and it took an hour and a half so they offered me a delivery for the mall so i can wait there! The car was very dirty as you see and the doors open from out side only! The wheel was broken!

Allan (Service Manager) and Corey (Service rep) were both very helpful. Great service! Always super friendly! Keep it up guys!

Came here to look at a 2013 mazda3 and the driver side windshield wiper blade just fell off in the middle of the test drive while I was getting off the highway. Snow all over the road and it just stopped raining for the day. Simplest work to do on a car right after topping off your wiper fluid, there's no reason for this to happen with trained mechanics doing their jobs servicing these things before they get put on the road.

I want to thank the team at Jim Pattinson Hyundai for getting me into my New 2022 IONIQ 5.

My Product Advisor Allwin, and Sam the Snr Financial manager, made the whole process easy and smooth with no pressure to purchase optional addons.

I Will definitely be back for another EV purchase in the future!

I brought my 2007 Hyundai Santa Fe in for a recall on a badly leaking valve cover. It took all day but I was relieved they replaced the alternator with the gasket. By the time I made it home I realized the bumper was sticking out on both sides. The technician did not replace the screws he took out in the wheel well that hold the bumper on and one of the clips had broken. Not to mention he didn't return the wiring to its rightful clip and just zap-strapped it to something. After a few days I've noticed the oil leak is actually much worse then before and the alternator is saturated once again in oil and my engine seems to be knocking a bit as well. I reached out to them and let them know what had happened they told me someone would contact me but and that never happened I was polite and patient throughout this infuriating interaction I used to be proud to tell people my grandfather use to sell cars with Jimmy Pattison but I'm not so sure anymore.

Thanks to the whole Hyundai team for their help and patience, especially Sam, Wajdi and Hardip who helped me to the best decision.

Just went to see a car their yesterday and the salesman was so unprofessional and forceful to give us a car and take a deal. Very bad experience.

I have nothing but good things to say about Jim Pattison Hyundai. I lost my condo and 2017 tucson in a fire last month and it has been very stressful for me and my family. Sam and the team were so helpful and took the time to go through all the paperwork and explain in detail. Never once did I feel rushed, and I felt at ease knowing that I was in good hands.
Sam has gone over and above to ensure a smooth transaction, as always.
Thank you so much Sam & team! I am very happy with my new Tucson. A Hyundai customer for life!

I had the first service of my palisade and they did a horrible job of cleaning the car from within. The doors from within, shoe marks on the driver’s seat behind were not even touched and the third row/trunk were not touched either. It was visibly very dirty and still is after I paid 150 for the first service.

I had a great experience with Jim PATTISON Hyundai Surrey. Just the thought of having a new car preferably Hyundai and reluctantly browsing the net took me to this great company after a quick phone conversation with Mihir Mecwan. He made my experience with Jim Pattison Hyundai Surrey as stress free as possible with excellent customer service, dedication, and advise to my choice of car. I planned buying a Hyundai Sonata but out of excitement end up getting an SUV Hyundai Tucson. Jim Pattison Hyundai Surrey should feel honored to have such a great and caring sales representative/ Product Advisor like Mihir Mecwan working for them.

Sam, the financial guy was just a gentleman to the core. He really took time to explain everything to me in a simple language.
I have already given the contact of Sam and Mihir Mecwan to my colleague at work that wants to buy a car. Anyone looking to purchase a vehicle Jim Pattison Hyundai Surrey is the place to go.

ERIC.

It wasn’t JP Hyundai Surrey, it was JP Volkswagen and the service and staff there are amazing. My sales man John was super kind and very helpful!

Nolan and James are the kind of people born to make the customer happy. The whole process was smooth and they helped me with all my questions and needs. 112 star for them!

Im waiting 4 hr to replace my steering wheel under warranty. They have unprofessional technicians after replace the steering wheel no steering wheel mounted switch is working. Also there is uneven gap between airbags and steering. No body check after installations i have really bad experience. Plz check ur car or suv when u leave.

Very friendly service, nice and clean space. I personally love the waiting area where my were happy to spend time while service. They were rather sad to go home. Lol.overall, loved it.

Best place in vancouver for hyundai family
The staff always gives their super best when it comes to customer satisfaction. I recommend all hyundai owners to get ur vehicles service done from here.

Eric "Schrambo" Schram is an amazing sales associate with the organization. He is a man of integrity and professionalism. If you are looking for a person who listens to what you are looking for, Eric is your man. Highly recommend and will refer him to all my friends and family.

I’ll preface this by stating that I did not end up buying a vehicle here, but, only because there was no immediate availability of any of the vehicles I wanted (all EVs), and I wanted to make a deal before the Christmas season. If there was stock, I’d have a Hyundai EV right now.

These guys were great to deal with! Eric “Shrambo” Schram, and sales manager Regen were the best guys I’ve dealt with in a potential new vehicle purchase, something I’ve been involved in 7 times over the last six years (I’ve been too impulsive and foolish!). They were patient, extremely helpful trying to find me a vehicle, and went out of their way to hold & secure an incoming 2020 Ioniq. There was also not a lot of back & forth trying to make a deal, as they were reasonable right off the bat with very good potential deals. In a couple of years (I hope I last that long!) I’ll be sure to check back to see if either of these guys is still there; I won’t hesitate to make it my first stop in my next new vehicle purchase if either Eric or Regen are there.

Amazing experience dealing with the Jim Pattison team.
This has been the best purchase experience for my wife and I.
Everything was transparent, all the financing and warranty plans were explained thoroughly and made it easy for me to make a decision on the options.
The sales advisor also took a great deal to explain all the features for the car.
Once again thank you guys!

I recently bought a brand new Kona from this dealership. Everyone I dealt with was friendly, professional and knowledgeable. From Darlene my Product Adviser to Sam (Finance) and Reagan (Sales Manager). Kudos to you all for making my purchase such a great experience. I sincerely recommend this dealership to anyone.

I just want to thank Salesman Eric Schramm, Sales Manager Regan Judd, and Finance Manager Sam for showing me that there are honest sales people and It amazes me how they went way beyond the call of duty to make things work for me even though not so much for them. I had been to several dealerships and I am truly glad that I stop by here because you just don't get this type of care and honesty anymore. This is the way it should be especially when making a big ticket item. I can't say it enough (HONESTY). Thanks again you guys.

Best service and most honest, dedicated employees I have ever met at an auto dealership. I highly recommend them!

Different price at the time of delivery than what was quoted and finalized. They tried to change my monthly requested payments to bi-weekly making it look like its the same what was quoted. You people are fraud. After reviewing comments from other users, I am certain to take it up with Hyundai Canada. I am glad I did not sign the papers and moved to another dealership.

Horrible, gf's. Appointment was for 130pm, we were advised that it would be done by 3pm. We didn't get our car until 430pm.

We came back at 3pm and then we were told it should be done "soon". But we waited 1 1/2 hours. They had our phone number, they could have called and advised it will take a lot longer. We would have stated at Guildford mall or something. Or better yet offer us a courtesy ride home (I live about a less than 10min drive).

So whenever you come here, just make sure you do not have a lot of things to do since this place tends to run 30min to 1 1/2 hour late.

Not impressed, definitely will not be purchasing my future car from here.

The service department is fantastic. My vehicle had a warranty issue that meant they had to keep it for a week. I was contacted everyday and kept up to date with the progress. I really appreciated being kept in the loop!

Its a great experience with how JP hyundai doing business, trustworthy and quick respond if you have any service queries. Professionalism, expertise and excellent service by Allan Yiu and his team, made every visit comfortable. I highly recommend this company.

Although under construction there will still options to sit while service was occurring. In addition other JP dealers waiting rooms were available nearby. Service was quick enough and the experience overall was good given circumstances.

Best customer service at parts shop. The salesman at the parts shop was so helpful and answered all the questions honestly!

One of the best Toyota places!

Wheels was having bolt lock
I went there to have the key to unlock them

Guy at the parts told me to buy the set
never mentioned that bolt unlock key is same for new ones and previous bolts

They remove the previous bolts put the new ones on which has same lock pattern, charge $89
Lock set $50 + unnecessary labour charges

Very disappointed

The service manager Allan and the rest of the staff here are amazing. They have gone above and beyond to help me, from when I bought my car new, to all the years of maintainence. I highly recommend this dealership if you are looking to buy a new car, or if you are just looking for a trust worthy place to maintain your vehicle! Thank you so much!

I was very concerned abt my vechicle and felt it was not safe. The Surrey location in Fleetwood, at the Auto mall was amazing. They got me in right away and the same day. The person at desk was very knowledgeable. He knew exactly what my issue was. I would definitely recommend them. Excellent Customer Service.

I have been dealing with Alan in the service dept for over 5 years. Every time I find he goes above and beyond and always makes sure that we leave happy and satisfied. I would recommend seeing Alan in the service dept he will take care off you! Bravo again Alan, 5 stars!

Awesome Team!

Abel, Hardip and Sam really went out of their way to make sure my experience was excellent.

Hardip and his general manager took great care of us today. We were there to buy a new SUV and they made sure we left with what we came for. Great people, great customer service, and great incentives. Thank you!