Jim Pattison Subaru Northshore

The team at Jim Pattison Subaru are brilliant.professional.made very welcome.and the process of buying our new Outback Wilderness was very straightforward and uncomplicated.we waited a few months for the vehicle to be built and JP Subaru kept us up to date with the build in Japan and its journey to Vancouver.
All in all a really good experience.and we would highly recommend Jim Pattison Subaru to our friends.in fact we already have done.

The whole car buying experience was seamless! All staff members we interacted with were lovely and vibrant. Would recommend this dealership:)

Awesome service from North Shore Subaru from start to finish! Especially liked no pressure!

I want to thank Alan for helping with all the details and work for this trade. I also want to thank Danny for walking me through all the features on the pick-up day.

My partner and I purchased a 2023 Subaru Outback this last week and we're thrilled with our new car. Vanessa was amazing from our first visit at the dealership. She was extremely helpful and knowledgable and answered all our questions throughout the process! Thank you for all the help!

Called this dealership for a new set of keys since I lost mine. They told me it was $7,000 to get a new set. If I wanted to trade in my car, since I couldn't use it without a pair of keys, they were offering me a few hundred dollars. This is not a joke. My Subaru is worth at least $10,000 CAD. Go to Fast Locksmith if this is happening to you. Got two keys for $1,100. Better than losing my entire car.

They have very professional and thoughtful staffs. Thank you Alan, Francis and Shawn. Appreciate all your help!

Update 10/18/2022

I finally received the cheque in mid October after a couple of months waiting and multiple times of follow-ups. I appreciated that the manager Bernard called me and apologized for the delay and the inconvenience caused. He also offered the compensation for the whole unfortunate situation. Overall, I am glad they fixed the problem and handled this professionally after I escalated this to the manager level.

This is an updated review after 4 months. My sales Alan is amazing and professional. But if you are considering lease or finance with them, and need to work with their Financial Service, I suggest that you should always double-check if they charge the correct amount as promised for your monthly payment. I found that I got charged $18 more for monthly payment after the first month payment got taken from my bank account. I reached out to my Sales Alan, and he handled it professionally, quickly and apologized for a mistake that was not made by him. It was their financial service team miscalculated my monthly payment amount by double counting the tax. Then Alan said the Financial Service will reach out to me and send me a cheque to refund the overcharged amount.

I did get a call from their Financial Service team however, after they said they are going to mail me a cheque for the refund, I didn’t get one after a month waiting. So I called and followed up. I think it was Shawn from the Financial Service team who chatted with me again and promised that he will mail the cheque to me within two days and ask me to call back if I don’t receive the cheque next week. As you may guess, there is no cheque in my mail box after a month. I tried to call and email, no response since then. After 3 months, I still don’t get my money back and get overcharged every month for the lease payment.

My point here is not only about $18*24month. My point is that always double-check if they take the correct amount of the payment from your bank account as they promised.

Highly recommend Alan Alizadeh! I contacted a couple of dealerships in metro Vancouver area and I decided to go with
Northshore Jim Pattison Subaru because Alan is one of the best that I’ve worked with, professional, responsive and honest. He listens and explains things clearly and always be honest and genuine. I would definitely recommend him to any of my friends who are interested to purchase Subaru in the future.

Dealership? More like a stealership! Sold my brother a 10 grand lemon that burns oil then refused to take accountability for it. I would not recommend doing business here. They clearly do not stand by what they sell.

Alan was very helpful, knowledgeable, and accommodating, making sure we were fully confident in our purchase. Overall a great experience.

We had a great experience with Freddy and his team. He was super knowledgeable, helpful and friendly.
Definitely, I will recommend him to everyone looking for a new car!

I had a great experince with the purchase of our new Subaru. Freddy is super friendly and kept us updated on our order. Highly recommended.

Having enjoyed my Subaru Legacy for 12 years, I thought it was time to enjoy some of the new enhancements that newer vehicles have. I was met at the dealership by Jack He. We looked at a few new vehicles and I knew right away that the Outback was the vehicle for me. Jack was always professional with no pressures to purchase! I was impressed with the overall service by Jack and Rael throughout the purchase and delivery and feel comfortable to drop in to the dealership if I need any help sorting the new features. Thanks again, Jack

I really enjoyed my experience at this location. Vanessa was great and it’s a convenient location to visit by the water and choices market.

Subaru Northshore's service is so great, always keep us updated on the development of the delivery, the pickup procedure is smooth and we are well taken care of. Vanessa is very helpful and warm-hearted. I would give 5+ for their service.

Freddy and the JP Subaru staff were helpful and friendly. They made my first leasing and trade-in experience go smoothly. I'm grateful for their support and happy to be in my new car.

Super happy with my experience here! Alan was easy going to work with, and didn’t pull any weird pushy sales tactics at any point. We got to a good deal quickly, ana they did a really great job of detailing my new car (a demo) before delivery. Solid dealership, highly recommended!

Fantastic service and I appreciate the honesty and great customer service! I highly recommend Freddy and the entire team there.

Freddy and the team are professional from start to finish. Kept me informed all the way on timing. Definitely recommend this awesome team! Thank you

Excellent experience with the entire team at JP Subaru Northshore. Especially Francis, he was awesome to work with, great communication throughout the whole process and went above and beyond for me with an expedited delivery schedule. Loving my new WRX. Thank you, Francis.

I tried calling the service department recently and over the course of two days and several attempts the phone just rang and rang and rang. Eventually the receptionist transferred my call back to her and asked for my name and number so that someone could call me back. It's been two weeks. I'm not holding my breath. I live 6 hours away and was hoping to make an appointment while I was in town. Pretty poor service.

Freddy and Jack were great. Always listened to our needs and communicated with us along the way. So stoked with our new 22 Crosstrek Outdoor.

Alan and Jack were both amazing. From my first phone call to driving off the lot in my new car, quality care all the way.

Freddy and Rael were fantastic. I was kept informed of the progress of my vehicle and all requests were answered in a very timely fashion. My car was delivered to me on time with all requested accessories. It was a perfect buying experience.
I highly recommend these members of the Subaru team!

Ask for Freddy. Once i finalized the car, he is the main reason i bought Subaru from here. You wont regret it. He makes sure you leave happy from the store. Very rare to find a good salesman like him.

The experience from test drive, providing information, negotiating purchase, all was quite stress free. I had stopped in 4 other places in the Auto Mall and Freedy @ Subaru was the most professional. Would recommend.

Great experience. Paper work went quickly (thanks Sherie) and the car was correctly set up with all of the accessories that I had purchased. Freddy was great - very helpful and knowledgeable.

Service advisor at North Short Subaru told me I needed to replace brakes & replace rotors. When I asked what was wrong with my rotors they couldn't be machined: I was told my specific model, 2014 Crosstrek, "always recommended rotor replacement". Immediately I contacted another Subaru dealer who recommended and efficiently completed the correct brake service: brake pad replacement with machined rotors (as should be standard practice).

Update 2022:
How does one stop this company from calling me?
I've asked nicely. I'm NEVER coming back. Desperate for customers?

Today was a true low point. I called the service department at North Shore Subaru from the side of highway 1, on way home to The Sunshine Coast via the Horseshoe Bay Ferry. Frighteningly, our Forester suddenly lost power, but fortunately we were able to roll into the shoulder. We immediately called BCAA, who initially informed us that, because of high demand volume, we'd have to wait approximately 4 to 5 for a tow. When I explained that my wife, 12 year old daughter and were waiting anxiously at the side of a busy highway, they put us on high priority and a tow truck arrived in under 20 minutes. My next call was to North Shore Subaru. The service department immediately informed me that they were too busy to help. When I explained the situation I was told, nothing could be done until well into January (a month away). BCAA was kind enough to recommended a nearby mechanic who, although also busy, recognized our need. He called us within an hour and informed us a new alternator was required and it would done by the afternoon of the next day. The name of the garage that took care of us in our time of need is "Integra Tire and Auto Service of North Van. " It's wonderful to know service and care still exists, just not (from our experience) at North Shore Subaru.

It has been changed drastically from a place with great customer service with professional staff to an almost chaotic one.
Long appointment wait list, and not very well time management. I had to leave my car overnight and lost a day of work.
Picked up the car and the issue wasn’t resolved properly. No car washing, as it used to be. The front desk person was very young and not very professional.

If you are wanting a new Subaru - go and speak with Francis. From start to finish I had one of the best purchasing experiences I have had. Francis' knowledge of the car I wanted was exceptional, communication was regular and prompt, and all round was just a top guy to be dealing with. The whole JP team was great (Sherie and Rael too). Will not hesitate to recommend Francis and the team to friends and family. Thank you, Francis.

I am so happy with every thing in your company especially your professional seller man mr farshid.
Thanks
Reza ghazanfari

I recently bought a new car here. From start to finish JP Subaru North Shore was a pleasure to buy a car with. All of the staff i interacted with were friendly, professional and no pressure. I can highly recommend this dealership for your next car purchase.

Bought a brand new vehicle, and the process was very smooth and comfortable! Very friendly and helpful associates!

I was referred by my friend to see Alan at JP Subaru and after visiting a few other brands at the auto mall, i was blown away by the level of professionalism, honesty and his overall funny personality and character won me over. I cannot wait for my new Crosstrek to arrive!

I had a fantastic experience with the North Vancouver Subaru. After receiving multiple quotes I chose to work with Alan at the North Shore location. Very happy with the service.

I recently bought a Subaru Forester from Jack at the Northshore Subaru dealership, I can highly recommend him.

His communication was clear and consice.

I was not his usual type of client as I purchased the vehicle while 16000km away so trust was a big thing for me and I can say he didn't let me down.

He even went into his personal time to meet and hand the vehicle over to me at the airport late on a Sunday evening.

Thank you Jack!

Just bought our fourth Subaru last week and it was great. Our Salesman (Francis) was awesome. I will be back when I get my new Subaru Solterra

Freddy Ghanei gave us excellent, unhurried & pressure free service in the purchase of our vehicle.
We can thoroughly recommend Jim Pattison Subaru Northshore.

Just picked up our fourth vehicle from JP Subaru Northshore, what a fantastic outfit. Freddy in sales worked really hard and made us a great deal, Victoria figured out all the paperwork and Mike in service takes great care of our vehicles. Highly recommend +

My boyfriend and I recently visited JP Subaru and had a disappointing experience to say the least. Dealt with Alan. Friendly guy, however, I knew the vehicle's payment before I knew it's engine. No conversation, nor interest really, was initiated to learn about vehicle needs/wants, and there was zero walk around done on the car to explain anything about it. Reviewing payments was confusing with little to no breakdown of retail price vs purchase price. I recommend this place is you're looking for zero guidance and follow up in your car purchase journey. If you're looking for a positive, interactive, and informative experience on the other hand, visit elsewhere.

I am Very Happy with my new Subaru Forester. Alan is a great honest and professional salesman i ever met. He knows what he is selling. Wonderful experience and Highly Recommend him to anyone!

I am very pleased with the excellent and professional service that I received from Carson Donohoe today! He was very helpful and addressed all of my questions and concerns effectively and efficiently. Thank you kindly, Carson, and keep up the great work! =)

We're very happy with our experience at Jim Pattison Subaru Northshore. The salesman, Freddy Ghanei, was great the first time we visited and a good part of the reason we went back. The finance officer, Victoria Lee was also really helpful. We're also very happy with our new Forester

We highly recommend getting your new #Subaru at Jim Pattison Subaru Northshore.
Our experience with Freddy was great since the first day, he has lots of knowledge about the brand and trims, we were unsure what exactly to get since we had owned a forester before and he guide us to get a Crosstrek (witch we absolutely love) we had to wait for a couple of weeks but he was always in touch with us to give any update. The pick up day was quick and smooth.

I recently moved to the North Shore and thought I'd switch dealerships for services on my WRX. I called to speak with the service department to book an appointment for a service last week, twice, on the 25th and 26th, and left messages for a call back both times.

It's now June 3 and I have still not heard back. Nobody has returned my call and so I have decided to stick with my existing dealership, even though it means driving quite a bit further for servicing.

If this is the sort of response somebody receives when trying to become a customer, I dread to think what it's like when somebody becomes a customer. It's deplorable.

We bought a Crosstrek in mid-January 2021. Freddy, the sales associate, was helpful and prompt in answering questions. Every email sent out was responded to immediately! For example, the finance department did not call me as expected and Freddy rectified that. Everything promised in writing was delivered as expected. We had a care-free and stress-free experience from the start to the closing of the sales agreement. Thank you very much for your amazing service, Freddy!

I recently bought an Infiniti QX50 from Freddy at the dealership. Everyone at the dealership was very easy to deal with and extremely nice and friendly! They gave great service, good value for my trade in. I would highly recommend this dealership and Freddy. Thanks again!

I started my search for a new vehicle expecting it to be a grind but had great interactions with the sales staff from the website chat to the telephone conversations to the in-person meeting at the dealership and the test drive to the purchase process. Great experience!

We got a vehicle for lease after paying $5000 in down payment. After a while for some reason we had to return it. At that time we weren't aware of lease transfers. The employees at Subaru did not mention this at all, and as a result we lost our whole down payment.
Please clearly explain all the available options when someone is doing a return.

Bought a Mercedes from these guys back in August and keep coming back for the fantastic service. Keep up the good work!

Service advisor at North Short Subaru told me I needed to replace brakes & replace rotors. When I asked what was wrong with my rotors they couldn't be machined: I was told my specific model, 2014 Crosstrek, "always recommended rotor replacement". Immediately I contacted another Subaru dealer who recommended and efficiently completed the correct brake service: brake pad replacement with machined rotors (as should be standard practice).

Hands down the best dealership I have ever dealt with. Freddy and Mark are
fantastic salesmen. Very helpful. Their customer service skills are second to none. Also I'd like to give a quick shout-out to Mr Gerry, shop foreman who is extremely knowledgeable and resourceful. True professional.

The recent purchase of a used 2018 Subaru Crosstrek Sport was painless, quick and efficient. Freddy Ghanei was a pleasure to deal with, professional and knowledgeable. Would recommend for hassle-free, transparent used car purchases.

Just test drove a Crosstrek this weekend and it's a fantastic place to do this.they know their product sells itself so there was no pressure and the covid regulations made us feel safe and taken care of. Highly recommended

Freddy was very friendly, efficient and knowledgeable, answered all of our questions and the whole transaction went very smoothly, we are very happy with the car and would recommend Freddy and this dealership on the Northshore!

Holy lips, this subby dealer was a breath of fresh air let me tell ya, especially compared to some ive been to. Love subbys and its a shame some arent run like this one. Jimmy P knows whats up an what he’s doing.obvs lol. Just got a deal done with Alan an some others there, all unreal people. Alan’s a beaut, defs one of the guys there to talk to, guy gets it. If that makes sense. Lets go:) Thanks again everyone, good looks!

Freddy was by far the best person I’ve ever dealt with when purchasing a vehicle.
He made sure we got everything we wanted with our new purchase.
I’d recommend coming here to everyone that’s interested in buying a Subaru!

Attempts to do a remote transaction and negotiate price on a used vehicle met with an aggressive and insulting sales person. Price was aggressive, but still attempted to negotiate. Second sales person fixed things - unfortunately the delay resulted in the unit selling and I'm back to the drawing board. All good just not impressed with the rude commentary from the first sales person. Maybe could have closed the deal, maybe would have still ended up missing out, but will never know. If you don't agree with customers trying to negotiate prices - state in your ads that NO-Negotiate will be allowed - price is firm. And if your a sales person in this realm be prepared for folks to try and negotiate and never assume we are dumb.

Couldnt have had a better experience. Freddy was just fantastic to my wife and I. Friendly, knowledgeable, flexible, and relaxed. Really felt like we were being welcomed into a family here. We're excited to join the Subaru family!

Just purchased a forester from Jack and Jimmy. Very pleasant and smooth experience. The service is professional, responsive, transparent and not overly pushing. One thing they could improve on is to conduct the PDI even if the it has already been done by other dealers, as not all subaru dealers are holding the same high standard as this one

I had a wonderful car buying experience at Subaru at the North Shore Automall. I had originally only been planning to look at Toyota and Honda (have owned one of each before), but a girlfriend told me to check out Subaru, as she'd just bought there after doing a ton of research and the Outback came out ahead of the Rav-4 and CRV. So I went to Subaru as well (was at the automall anyway, so why not?) and met with Freddy Ghanei, who she had dealt with. Freddy was knowledgeable, and genuinely wanted to get us the car we wanted. We went for a test drive and sure enough this car drove better than the other 2 and was packed with more safety features as well. Freddy gave us a quote, and we went home to discuss. We were new car owners just 2 weeks later, with all the bells and whistles we wanted, as well as super low financing. The rest of the team, Victoria (warranties and add ons) and Wei (insurance) were all very helpful, very knowledgeable and I enjoyed my experience in buying my new car, which I LOVE! Thank you Subaru team.

Arthur is an amazing salesperson. If you like Suburu's then you will love the helpful nature of Arthur.

Just purchased a certified pre-owned car. Great deal from very helpful and friendly sales and service staff!

Arthur was exceptionally helpful in my search for a new Subaru. He was not only extremely prompt and thorough in our correspondences but he had a notably genuine personality.

Jack at Jim Pattison was super helpful. Very upfront, you can feel confident buying a car with him. My wife and I couldn't be happier with our new car.

Recently purchased a 2019 Subaru outback, absolutely the best buying experience I have ever had, Jack was the salesperson, his professional advice and knowledge was more than impressive, he went above and beyond to ensure that I got exactly what I was looking for, finance staff are also amazing and easy to work with, they made the whole experience very comfortable, thanks again to all the staff at Subaru!

Worked with Arthur who was helpful, friendly and great to work with. Not high pressure. No tricks. Recommended for sure.

Arthur Kwan, Product Advisor, and Victoria Lee, Financial Services Manager, were very professional, friendly, and efficient in helping me with my purchase of a Crosstrek. I am very happy with the service provided by this dealership.

We purchased our pre-owned 2009 Honda Odyssey EX-L at Jim Pattison Subaru. Our experience was very positive and helpful by Sales Manager Freddie and the staff to make the process go very smoothly for us. Thanks again Freddy! You were very pleasant to work with.

Went in with my aunt to test drive a new suv. Looked at the crosstrek and forester and was impressed with the salespersons knowledge and the honesty throughout the whole transaction. Typically do not see the same personable types within car sales, so Francis really helped out and took the time to explain the benefits of each model and trim level to best suit my aunt’s needs.

Such a wonderful car buying experience. The staff at Jim Pattison Subaru Northshore are top notch. This is my 3rd Subaru and I couldn't be happier. Most people dread going in to a dealership because they think they will be attacked and pounced on. Not the case here, my salesperson Jack He was very professional and easy to deal with. From the first meeting to him handing me my keys he was a true pleasure.
Sales Manager Marek also gets a score of 100% for his terrific attitude. I felt like he really cared about me as a customer.
Victoria in the business office was also very pleasant to deal with and she explained all the financial intricacies of my deal.
Kudos all around. I LOVE MY SUBARU.