JoyLaina Beauty Studio
10 reviews 4135 200 St, Langley, BC +1 604-534-4511 www.joylaina.com suggest an edit
09 December 2023 0:32
Always a good experience! Thank you.
Updated review:
(Read below before booking or pre-booking an appointment)
I got a reminder call today (at 3: 45pm on a Saturday) from the receptionist to let me know of an appointment at 4: 45pm on Monday (which was pre-booked in September, I got this call in December-3 months later). I proceed to tell her that I have to cancel as I have been working 6 days for the past 3 months and that I wouldn't be able to make it. I also mentioned that because she called me at 3: 45pm on Saturday, that I would like to cancel as it's before 48 hours to the appointment.to which she says "No! You HAVE to pay 50% of the bill. It's not 48 hours and you NEVER cancelled. I'm telling you what I'm told (yikes, so someone told you to scam me?) ". (Mind you, I never got the reminder email that I requested a while ago, rather than a phone call).
I wish you'd have someone who could do easy math up at the front, especially if she's taking payments. If you are looking for a cancellation payment at least call the customer AFTER the 48 hours has passed if you want to collect the 50% payment of their bill (not sure if she is genuinely not smart or she was trying to scale me, honestly I don't know? I'll leave that up to your interpretation).
She kept putting me on hold (3 to 4 times) after talking to me.probably because she's unaware of what to say or do? To me that shows how unprofessional she is or how clueless she is.
Thankfully, Carol (If you're looking for a hairdresser, she is amazing!) took over the phone call (Thank God!) and said that I didn't have to pay anything and that she would cancel it as it was still before 48 hours. I'd love to go back but honestly idk right now. This was a strange experience IMO. I'm not saying they aren't a good place to go to, I just wouldn't trust the receptionist, she sounds like she's lacking some common sense.that's all.
Updated review:
(Read below before booking or pre-booking an appointment)
I got a reminder call today (at 3: 45pm on a Saturday) from the receptionist to let me know of an appointment at 4: 45pm on Monday (which was pre-booked in September, I got this call in December-3 months later). I proceed to tell her that I have to cancel as I have been working 6 days for the past 3 months and that I wouldn't be able to make it. I also mentioned that because she called me at 3: 45pm on Saturday, that I would like to cancel as it's before 48 hours to the appointment.to which she says "No! You HAVE to pay 50% of the bill. It's not 48 hours and you NEVER cancelled. I'm telling you what I'm told (yikes, so someone told you to scam me?) ". (Mind you, I never got the reminder email that I requested a while ago, rather than a phone call).
I wish you'd have someone who could do easy math up at the front, especially if she's taking payments. If you are looking for a cancellation payment at least call the customer AFTER the 48 hours has passed if you want to collect the 50% payment of their bill (not sure if she is genuinely not smart or she was trying to scale me, honestly I don't know? I'll leave that up to your interpretation).
She kept putting me on hold (3 to 4 times) after talking to me.probably because she's unaware of what to say or do? To me that shows how unprofessional she is or how clueless she is.
Thankfully, Carol (If you're looking for a hairdresser, she is amazing!) took over the phone call (Thank God!) and said that I didn't have to pay anything and that she would cancel it as it was still before 48 hours. I'd love to go back but honestly idk right now. This was a strange experience IMO. I'm not saying they aren't a good place to go to, I just wouldn't trust the receptionist, she sounds like she's lacking some common sense.that's all.
18 July 2023 23:06
I had an incredible experience at this hair salon! Carol did an amazing job with my haircut; I absolutely loved it! She took the time to understand exactly what I wanted and styled my hair just the way I liked. Her attention to detail and expertise were impressive.
The salon itself is trendy and pleasant, creating a relaxing and enjoyable atmosphere. The staff was friendly and welcoming, making me feel right at home during my visit.
I highly recommend this salon to anyone looking for a fantastic haircut and exceptional service. I'll definitely be returning for my next appointment with Carol. Thank you for a wonderful salon experience!
The salon itself is trendy and pleasant, creating a relaxing and enjoyable atmosphere. The staff was friendly and welcoming, making me feel right at home during my visit.
I highly recommend this salon to anyone looking for a fantastic haircut and exceptional service. I'll definitely be returning for my next appointment with Carol. Thank you for a wonderful salon experience!
13 July 2023 4:39
Was here recently in preparation for a special event. I was very disappointed with my hair and the stylist did not sound like she cared to hear.
The salon is over priced for the service provided, I am sure Supercuts would have done a better job for quarter the price.
My pictures from my event don’t look good because of the hair which sucks.
I definitely don’t recommend this place.
The salon is over priced for the service provided, I am sure Supercuts would have done a better job for quarter the price.
My pictures from my event don’t look good because of the hair which sucks.
I definitely don’t recommend this place.
29 June 2023 8:37
Wonderful service, so happy with my brows. The technician was super efficient, gentle and skilled.
14 May 2023 16:09
There seemed to be a schedule confusion on the morning of my daughter's wedding. Only one hairdresser for 3 of us. My hair looked great as the MotB, the MoH's hair looked good. The bride came home in tears and we just re-did it ourselves.
31 January 2023 9:05
Had my first trim at JoyLaina yesterday, and am so happy I choose them. I shaved my head end of September for a fundraiser and at 4 months of regrowth mixed with pregnancy weight gain I hated looking at myself in the mirror. I came in with kind of a hard request- hair cut but don't cut much off since I was regrowing it. Amy was able to respect my request of not cutting a lot off but was still able to add shape and a smile back on my face. Found my new salon I'll be using for all services - can't wait till my hair is longer again and can come in for full hair services. 100% reccomend - also love that you can book online.
21 January 2023 2:39
My daughter loves her consistently great haircuts there! She shows pictures and explains it exactly how she wants it and and always comes home loving it!
10 January 2023 2:33
My hair looks SO good. I’m super lazy and don’t go in nearly enough. But they made me look healthy and lovely again. Staff is so friendly and even remembered that I was a mermaid. My fav place I’ve been to in Langley!
06 December 2022 11:21
I have never gone into a hair salon and been treated with so much care. I had grown my hair out for
4 years and it was down to lower back and I wanted a chop. Amy did such an amazing job and was so respectful and caring about this drastic
Change. I will recommend this salon to anyone! Thank you so much!
4 years and it was down to lower back and I wanted a chop. Amy did such an amazing job and was so respectful and caring about this drastic
Change. I will recommend this salon to anyone! Thank you so much!
30 November 2022 4:21
Britney is simply amazing. I couldn’t be happier with my hair, super knowledgable & talented. Highly recommend her.