Kal Tire

Be careful with there claims of tread warranty. I got 1/4 of the tread life on a set of tires, went to warranty them and they basically told me I would have to ride them until they were bald or take a big hit on a new set. Very unsafe in winter conditions. Multiple phone calls not returned. Going to Alberta to get them warrantied where and I quote “ your safety is important to us, we’ll make it right “

Being busy is no excuse for rudeness. I only needed my tire pressures checked, and they said I'd have to leave the car with them.

Quick, efficient, and friendly. Have procedures in place that make them go beyond normal service.

We’re from MB and were on a motorcycle trip (July 18,2023) and ended up with a flat tire 2km from this shop. Craig (the manager) was very helpful, without his assistance we would’ve been stuck. Thanks again Craig!

Went in for a 4 tire changeover and the staff was friendly and courteous. My son said the Timothy's coffee was excellent and the Manager gave my son a new pair of Awesome Sunglasses Highly recommend for your tire needs.

At least my fourth review for Kal Tire, Sparwood and each time my experience has been 5 Star all the way around!

I cannot say enough about the service here. Each team member from Sam (front desk) to Tony (mechanic) and Craig (shop manager) … All are are exceptional at what they do.

Consistently the job is completed on time and on budget. No hidden surprises and always a clear explanation up front of what needs to be done.

Thank you again to each Kal Tire team member for your honest and dependable service!

They were awesome to deal with. We accidentally passed out after our night shift in the lobby. 10/10 recommend.

2 weeks ago, I had a run flat on a Kal Tire Toyota sized passenger car tire. It was due to valve stems not being changed at time of tire purchase in 2018. The replacement tire was not available for 2 weeks. I was advised to just run on the mini spare, however I had 2 long distance out of town trips to make in this 2 week period. I had previously bought Kal Tire spares on rims, and advised the counter person. They consulted top management at this branch and said ok, put them on instead of the mini spare. Before leaving, I ask if there was paperwork needing to be signed. I'm waived off to go. 2 weeks pass, the tire comes in, and Stacy makes me aware all of a sudden I have a $26 dollar charge for bolting on mounted and balanced tires (purchased from Kal tire) instead of the mini spare. If I were told that day 2 weeks ago fine, but nobody told me anything 2 weeks prior. I inquire to corporate customer service and they make it right, BUT when it comes to customer service at the branch level I did receive backlash, Stacy informs me I can bring in my rim and they will mount it, but I should carry it away loose and mount it myself. It is what happened, I did as she wished. And 1 more comment from Craig the branch manager by way of Stacy passing THE MESSAGE, "Go have your tires dealt with in future at Lethbridge Kal tire (where I bought this set) as you do not appreciate us here". In all of this, tire tech Teegan IS awesome. He attended the tires both visits this July 2022. Interesting customer service to say the least.

***Update, Feb. 2023, no more word from the Sparwood store or Corporate, us customers no longer mean anything to Kal tire.really unfortunate.

Dropped off my daughters rims once selected tires in store. She was contacted and fast friendly installation of her new tires and alignment.