Kal Tire

I booked weeks ahead to get my brake pads done and when I arrived for my appointment they told me they might not be able to get to it today

Found myself in Vernon while on holidays with a brake issue and leaving early the next day. The store on Kal lake road squeezed me in and got me on my way. Always had good service from Kal

A greedy, shallow corporation, focused on promoting economic inequality and exploiting migrants and refugees seeking a better life. Oh, and they also love to union bust.

While at the beginning of a LONG road trip, I had a wobbly tire sound. These guys fit me in for a complementary look - turns out a mechanic 3 days ago did not tighten my nuts and my tire would've fallen off within 100 more km or so.

Such friendly and charming staff! They possibly saved my life!

There is excellent customer service and then there is the service I received yesterday from Scott & Veronica @ Kal Tire. I cannot even put into words how thankful and appreciative I am for their help and kindness. In what was a very stressful situation, they managed to get me back on the road within suitable time even with a very booked up shop. Scott took it upon himself to use his lunch hour to get my vehicle in so that I could be on my way to Calgary sooner than later. Thank you again for everything yesterday.

We tried to have our car serviced but the guy at reception was so disgruntled and un accommodating we walked out and found a much better shop.
Glad we dodged a bullet here as we have heard very similar stories about this location since

Very disappointed with the service.
Made an appointment for Thursday morning at 8: 30am. Drop the truck off Wednesday before closing so they had the truck first thing. Had a slow leak and a sensor to be replaced. Figured it would take 1hour to fix. So after 2hours after my appointment time and not hearing anything I call to see where the truck is at. They said it was done the Wednesday night but he was going to check with the service manager and call me back. (Thanks for letting me know). So I waited another 45mins and I called back. He said the truck would be ready In another hour. So they completely forgot to do my truck and not get back to me. Now it’s 12: 30. I go down to pick it up and they try to charge me for the flat repair witch I have to remind them I bought the tires there and don’t have to pay for a flat repair. As for the sensor they couldn’t reset it cause the guy didn’t know how to use the machine. This shop wasn’t busy at all. There were no cars in the shop and the employees were just standing around. I will never go back to this place and I suggest anyone looking for tires or repair to reconsider. Customer service sucks.