Kamloops Honda

I had purchased my FIRST brand new car 2024 Honda CR-V from Honda Kamloops and my experiences with this dealership was amazing! I walked into Honda Kamloops with my confidence, trust and expectations were slim to none. Until, I was welcomed and greeted by two of the most professional and polite manner employees, Mark from the sales team and Chase from the finance team. I received exceptional help and guidance from them. They were honest and genuinely helpful. They were available at all times whether its by phone calls, and even text messages. They were consistent and knowledgeable throughout this whole process. They were not "sales-like" employees just trying to sell a car to the next person. They were more focused on hearing and getting me what exactly I wanted as a first time brand new car owner without being pressured like most sales talk would do. Mark took the time to explain to me all about the vehicle and finding ways to get the extra little things I requested for the vehicle while Chase worked with me about my finance and had given me the best possible deal I can get. Nothing was left out. Thank you Chase and Mark for restoring my faith to great and honest car dealers as I have had the worst experiences in the past with others. Thank you for your patience and amazing customer service!
More power to you both and to Kamloops Honda!

Really happy with my recent purchase of a Honda Passport. The sales and finance team were excellent to deal with; no pressure, informative and friendly. My sales rep, Guneet was great, as was Franco in finance. I would definitely recommend.

I had a wonderful and easy going experience getting my new 2024 CRV. Lane and Franko were awesome to work with and made the whole process comfortable and stress free. And I LOVE my new car. Highly recommend going to see Lane if you are looking for a new car.

Poor customer service, did not meet quote, was $2,500 over original estimated quote. Got quote done through dealer program Prodemand for less than 5G. When confronted, service manager Tyson told "We can mark it up as high as we want for pricing"

Dishonest, unhappy, will not return. Do not recommend. Overpriced for work that can be done elsewhere.

For a service manager to talk like that to a customer is appalling.

Martin was excellent and knowledgable in the Honda lineup and I felt no pressure to pull the trigger on my new vehicle purchase. Honda is fair with their pricing and without hidden "charges/fees" that some other manufacturers charge. They didn't push any extra high margin upsells like undercoating. They give you a price and break out every cost and that's what you pay. This is the second vehicle I've bought at Kamloops Honda and it's always a pleasure to deal with them

I am astounded by the help I got while searching for my new car at Kamloops Honda. Mark Olsen took me all around the Kamloops Honda lot, and helped me pick out the perfect car for my family's needs. This is the guy to ask for if your in the market but don't totally know what your options are!
Thanks again Mark for all your help.

Harlen was a huge help and got me into my dream Civic Si. Can’t thank him and Kamloops Honda enough, will be going to them for years to come.

We just purchased a used Honda CRV
for my daughter at Kamloops Honda.
I want to thank our sales rep Mark for his assistance. He’s a nice young guy and was excellent to deal with.
Thanks also to the money man, Chase, for his time helping us move funds around in order to complete the transaction quickly.
We feel like we got a nice vehicle and our experience at Kamloops Honda was very good.
I would definitely deal with this team again.
Thanks guys!

The Kamloops Honda staff are amazing. All the staff were kind, friendly and so helpful. Some notable names to mention, Franco, Adam, Jon and Rob. Best experience I have had at a car dealership. A small glitch happened and they made sure it was taken care of promptly with such professionalism and outstanding customer service. Thank you so much!

Exceptional service. Lane was fantastic to deal with! We went in with a plan and he was able to execute it and did not pressure us at all. He gave us the space and time we needed to gather our thoughts and make our decision.

We are so happy with our brand new Honda Civic Sport. We received it earlier than we expected and it is exactly what we needed. Lane even came in on his day off to help finish everything up with the sale. While we were doing all our paperwork and insurance change over he took the time to program the local radio stations into the car.

He was very informative once we got into the car. He showed us how everything worked. Helped me pair my phone and explained certain features that would be of benefit.

We appreciate the great service and hospitality Lane! We hope to drive this car for a long long time! Thanks again!

Excellent service and very friendly staff. Been going here for about 4 years with my subaru, when I was ready to upgrade to a Ridgeline they were extremely helpful. Definitely recommend

Dave O.was very friendly and easy to deal with during the process of purchasing our new civic! The whole team at Honda was very helpful and eager to take the time to show us everything we needed to know about our car. Very detailed and thorough experience.
Franco (finance) makes you feel right at home! Definitely more than happy with this car and overall experience! Thanks guys!

Our salesman Lane was amazing. He was kind honest and super knowledgeable. He shared the things we needed to know. He gave us some valuable info and we walked out feeling solid about our experience of just looking that day. He wasn’t pushy or trying make a sale that day or any other day. He waited for us to make our decision and was ready when we had. Lane was on point and made things happen quickly which was so great. I had even text him early in the morning to check in on arrival dates and he text back right away. Pick up day came and when we arrived later than we had said he and the team had all the paper work ready to go and the was super thorough explaining all the features. It was a solid experience for sure:) You’ll find Lane to be a kind human and someone you should most definitely go see if your ever in the market for a new ride

Saved the day I had great device fromMark Kliewer, the service manager and service staff Everyone was great with my dog as we waited for my flat tire to be change as I could not reach home on my donut tire My trip back to Victoria continued on with a slight delay This all happened on a Saturday which means I could have been in Kamloops till Monday Thankyou Valerie and Roxie

Bought a 2018 Explorer from Kamloops Honda for my wife. The vehicle needed a repair, I asked for money off, the dealer said they could not do that, but would repair the issue. The time has come to rectify the issue and they have given us the run around several times, including wasted trips to their dealership from our home which is a 150km round trip. It's the principle of the situation that bothers us the most, it's a reflection of character. We are not pleased.

Our time together with Lane was awesome and so are so grateful for his help. He is great at his job and makes the experience very relaxing. The entire team at Honda worked in a very fluid and cohesive manor. We love our new Pilot.

Bought a vehicle that had passed inspection that morning, upon getting it home we noticed multiple issues.
Called and talked to them and they pulled the im so sorry card. Said they would fixed everything under warranty and not to worry. Bring it in at the earliest convenience.
So we made a date, took the day off work and drove four hours to have these issues addressed. Upon arrival they told me that we would be charge to have everything fixed. So they lied, not to mention half of the issues the car has are issues that would cause it to fail an inspection so that being said they passed a vehicle that was not passable, this is being reported to the CVSE, VSA, BBB, and Honda Canada.
Highly recommend not dealing with this specific dealership.

Trash. Don’t recommend. Bought a new car here that ended up having some minor problems. I booked the service appointment and was told it was covered under warranty. Come to find out I drove 2 hours and took the day off work and NOTHING was covered under warranty. My reverse light didn’t work from day one, tell me how that passed “inspection”? And on top of that they wanted me to pay to change the bulb ‍️ rear defrost also didn’t work from day 1 and they wanted to charge me $200 to fix it! The rear window was smashed our before I bought it and replaced but they didn’t bother to even clean up all the glass or make sure the defrost worked. Also did not include a wheel key so that would have been great if I got a flat! Save yourself the hassle and go somewhere with better service!

Thank you, Lane Harvey and Franco. As a first-time buyer, I was nervous. Lane Harvey is knowledgeable, professional, and an honest saleman. Thank you, Franco, for your transparency. I highly recommend Lane Harvey and Kamloops Honda!

We had nothing but fantastic service and a great experience with David Oppenheimer at Kamloops Honda. We purchased our new Pilot and left loving the vehicle. It was the most thorough explanation of the features and benefits of owning a Honda. It was amazing. I even popped in the second day for some financing things and he stopped to say hi and see how things were going. Would absolutely recommend working with David!
The financing was also super quick and smooth with Jay Anderson leading the way.

I had a great experience buying a used vehicle from Kamloops Honda. Martin was a pleasure to deal with and went above and went above and beyond to complete the deal.

I highly recommend Lane Harvey if you want to buy a vehicle at Kamloops Honda. He is knowledgeable, professional, patient and goes above and beyond to take care of his client. I love the vehicle I purchased from him and appreciate the time he took to show me how everything works before leaving the dealership. I am very impressed with everyone that was involved with my purchase!

Just got back. Appointment for 10 am. Car didn't get into shop until 11am. Don't waste my time. Engine light was on. I was told that the diagnosis would cost $163. This took 17 minutes. Cause was evaporater valve. Labour to replace $110. Car was back in the parking lot finished at 11: 30. Total labour $273 for half an hour. Ouch! Not going back anytime soon.

I went to Martin in Honda kamloops, he helped me to get my lease approved and to get my car. Martin was very helpful. I strongly suggest him, if you’re going to Honda

Had an amazing experience buying my car from honda. Lane Harvey was very helpful and an amazing salesman I would never buy a car from anyone else.

I’ve owned three Hondas and love the vehicles. However, Kamloops Honda has given me the wrong information many many times over the past ten years, even with the “new management”. Last year I purchased a 2021 pilot and have been maintaining service. I was told on two separate occasions that I needed to do the transmission maintenance as I was close to 50k kms so I made the appointment. Once I arrived I was told, “good news! You don’t need to do your transmission maintenance, only the B service! ” Needless to say, I was unimpressed once again!
The one star is for the kindness and not for the knowledge of the service team.

What a wonderful, professional experience myself and my family were left with. Thanks to Lane Harvey. We would highly recommend him to anyone who is in the market for a vehicle. He is the best product advisor we have ever dealt with. He was very knowledgeable about the vehicle we were looking at and very understanding as well as professional. Thank you Lane Harvey for making this a enjoyable experience. They need more product advisors like you.

Don Fleming helped me out today and it was such a great experience! This was my first time financing a car and he was very genuine and knowledgable and went out of his way to make me feel comfortable and informed. Thanks Don.:)

I just got a Honda Civic 2022 from this dealership last week the sales executive “Martin” really helped me out choosing the best suitable car and was always there when I had any questions about the car. Great service and great Staff.

If your in the market for a new vehicle look no further this is the place to go. Excellent buying experience all around, Martin got me into my dream car hassle free with no pressure. Extremely friendly team from sales to finance! Strongly recommend.

I have leased my new vehicle here and I needed to change my bank account so I asked them to update my new bank account several times to pay my lease 1month before the due date but financing guy never update my bank information and Ibank charged me penalty ($48) because there was not enough money left to pay the lease in my old bank account but honda financing tried to take money. I tried to correct this but kamloops honda couldn't figure out why didn't update. It was 3 months ago but still never got any answer for $48 even it is absolutely their fault.
Honda financing is taking money from my new account now but still sending letter that ''payment is overdue and call us'

First time buying a car, and I would highly recommend purchasing a vehicle through Lane Harvey. He was amazing. Answered all my questions, and offered a test drive without hassle and me asking. No pressure, he was just happy to help. Also very knowledgable about a 2019 Volkswagen Golf features.

Very good service. Have always taken my Hondas there. They keep them in like new running order. Trust them 100%.

This team is amazing. Martin answered all my questions, I was made to feel at ease about the decision I made with no pressure. Will definitely buy from here again.

I purchased a mini cooper today in about 5 minutes.lol happend to be driving by n saw it we need a "toad" for behind our motorcoach and this fit the bill perfectly. Harvey was awesome in sales and franco gotter done easy peasy fresh n breezy in finance. Thks guys!

Bought a used Ridgeline from a private owner who was waiting for his 2022 Ridgeline to arrive at Kamloops Honda.
Since I was driving from Salmon Arm, I called Mark K in parts to order & install the Ridgeline roof rack ahead of time. Seller picked up his new Truck & left mine there where Mark got me set up with roof racks.
And they got me set up with the insurance lady to register my truck so I could drive it home.
Best service ever, especially since I didn't buy truck from them.
Outstanding!

I've never had any problems at Honda and I just purchased a used acura. I had great customer service from David and Franco. They both made my first time buying from a dealership really comfortable and easy. I would definitely recommend anyone to see them if you need to purchase a new or used vehicle and I will be going back for regular maintenance and repair.

They didn't attempt to coerce my personal health choices (covid mask) and the parts lady competently found the bolts I needed in spite of my not knowing the name or number of the part I needed them for. I know basic bolts are cheap, but she told me "no charge today" and said to just pay it forward.

Huge shout out to the Service Manager, Tyson Schwarz, and the entire Service Department for managing to slot me in on less than an hours notice, in the middle of a storm of medical appointments for my sister - some of which involve driving to Kelowna. One less thing to worry about while we are doing all this traveling, thanks to the great service department. Thank you SO much. You have no idea how much this helps during a very stressful time, you are the BEST!

Horrible management and customer service at Kamloops Honda. If you're considering purchasing a 2017/18 Honda Civic or CRV with the 1.5L turbo motor, do yourself a favour and conduct an internet search for "Honda engine oil dilution". You will see that there was a class action lawsuit involving Honda Canada. Essentially there was a defect in vehicles with these motors resulting in excessive fuel mixing in with the oil. This leads to reduced oil viscosity and premature wear on engine components, often leading to engine failure or other engine problems.

Unfortunately I didn’t know of the problem until after purchasing my CRV new from Kamloops Honda. As a result, I brought an engine oil sample to BTA Oil Anaylsis in Kamloops and learned that the oil consisted of over 10% fuel (they can only test up to 10%). The oil viscosity was almost half of what it should be. This was only half way through the oil change interval. I brought the analysis results to Kamloops Honda. Despite the class action lawsuit affecting hundreds of thousands of vehicles in North America, the general manager Jim denied even knowing of the issue. Unbeknownst to him we knew that he had just purchased our neighbour’s vehicle back for the very same issue. The service department manager was honest and admitted to the defect in the motors. I was basically told by the service department to wait and see if the engine failed and if so, they would see if it would be covered under warranty. A few days later and after reaching out to Honda Canada, he said that a suggested fix was a software update. I had already done my research and knew that this would not likely resolve the issue but had the update done anyways. After the software update and a fresh oil change, I had a sample tested for a second time and the results were the same. The salesmen that sold us the vehicle said that the only way to fix the problem was to put a new motor in but that Honda Canada would never do it.

Knowing that this engine will not stand the test of time as Honda engines generally do, we asked to speak with one of the sales managers. Kelvin made us a lowball offer for our vehicle, admitting that they would be turning around and reselling it on their lot as is knowing of the engine problem. After some back and forth, the sales manager reached out to Honda Canada to see if they would make up the difference to come to an agreed upon price. Over seven months later we are still waiting. The same sales manager actually laughed at us when I said to him that Kamloops Honda is responsible for the vehicles that the sell. His response was “actually we are not at all, Honda Canada is”.

If you own one of these vehicles, do yourself a favor and get an oil sample analyzed. Its $20 well spent. If the results are the same and I am sure that most will be, bring them to their service department. At least if you have an engine failure or other mechanical problem, you will be able to say that you brought the issue to their attention and they ignored it. If you’re lucky enough to not own one of these vehicles, stay clear of them because they won’t address the issue or stand by what they sell at all.

Second oil sample analysis results attached for your viewing.

I don't know exactly what a sheep feels like when it's fleeced but yesterday I felt like that's what happened to me! The labour charged for replacing three wheel studs added to a simple oil change, brake check and transmission oil change ended up setting me back nearly $850. Wow that's more than a week's wages for me!

I would have to say my experience was extremely disappointing with the service I received from this dealership. I experienced an issue that I brought multiple times to the dealership that the service department couldn't recreate and said it would be one of three things. I was told they couldn't do anything about the sound, as they weren't 100% sure what the problem was. Even though a bulletin had been posted from Honda Canada on the issue. The service manager assured me not to worry as it was still in warranty and would look after me when the problem got worse. My concern was the warranty would expire, and I would be left with the bill so he assured me that after the warranty expired I would be looked after. I am now 15,000 km out of warranty and am left with the bill.

When I challenged them on charging me for the repair, the owner said, since I had my oil changed somewhere else there was nothing she could do. Seems like a weak reason to get out of supporting a customer by using warranty-approved oil changes from somewhere else as a scapegoat.

The fact that the majority of the negative reviews are unanswered shows the lack of concern for dissatisfied customers who received a disappointing experience at this dealership. I always try and support local businesses but I would make the trip to another Honda dealership if you are looking for a good customer service experience.

Had an issue with the undercarriage splash guard on our Drive to Calgary, and stopped to get it fixed. Service department helped us promptly and got us back on the road. Excellent customer service!

This dealership is hit recommendable…Had an issue with Honda pilot on our Drive to Whistler and stopped to get it fixed. Service department helped us promptly, saved us from our trip being ruined and hassle with our two little kids, very much appreciated. They got us back on the road same day despite of being super busy, had to work an hour over his shift (tech who fixed our truck) Chris, Dustin & jay were of great help. No doubt it was excellent customer service!

I just bought a 2015 Accord from Kamloops Honda and was very impressed. Brock was my salesman and he was very clear and helpful through the whole process. I never felt pressured or like I was being "sold" on the car. I had a minor issue with the car after I bought it and the team there stepped up to help me out. Overall I'm very impressed and will be going back for future purchases.

Purchased a 2021 Ridgeline Sport. We love it, it rides like a dream, has good visibility and is quiet inside the cabin. It was a great non-hassle experience. Don our salesman was easy to deal with and Franco in financing was terrific. Will definitely buy here again.

Troy was super helpful and pointing me in the right direction to get me in the vehicle I needed! Super experience

The Kamloops Honda team provided us with nothing less than a consistent & excellent service.
Troy is an excellent product advisor and he is well supported by a good team.
Everyone is very friendly and they are very well trained to answer to your questions.
One thing that is important to also remember its the fact that they sell the best cars. Honda's don't always come equipped with the best sound systems and gadgets.

There is a reason to explain this, and its the fact that when you make the most reliable cars you don't need to have them equipped with fancy gadgets.

I do not often write reviews if ever, however, i felt this was called for and frankly upset at the poor service.
I helped my daughter buy a newer used car and thought the best option was buy from a dealer that advertised certified pre-owned, warranty and mechanical inspection. We found the right style of vehicle that she wanted at Kamloops Honda and happy not to go out of town. The experience went down hill from that point. Started with unprofessional sales person and crazy unsafe test drive - we over looked this situation as felt it was still the right car for her.
I wanted my daughter to make the deal with sales person but soon realized they did not seem to respect a young girl and I had to make the deal for her.
The newly bought car made the trip from Kamloops to Victoria and broke down - we both understand used cars break down but that is why we bought from a dealer thinking they would stand behind their sale - they did not at all. Even the dealership that was servicing the car in Victoria was shocked by the poor treatment we were given and called with no luck on our behave. I will not get into all the details as the story would be long and painful, but I will say we were treated with disrespect and overall poorly.
Based on our experience i do not recommend Kamloops Honda

I am never one to make reviews however; I think in these circumstances it is deserved. I am a young university student who recently purchased a used VW Tiguan from Kamloops Honda. Only 6 Days after purchasing the car, it had to go into the shop. Long story short the service bill amounted to over 3000$ from MULTIPLE oil leaks and other issues that Honda MISSED in their mechanical inspection. Going forward I have received the WORST customer service I have ever experienced. The customer service I received was unhelpful, condescending, and not once did I receive an apology from Honda for this financial and personal inconvenience. When reaching out to the GM about my negative experience both with the repairs and the customer service I was faced with the same response. No apology, no remorse and unhelpful. Moral of the story- Kamloops Honda doesnt know how to work on German cars and if you ever run into issues with them you will be greeted with BAD customer service and a big bill $$$. Take your business elsewhere if you can.

My daughter bought a new Honda I was there to kick tires she loves her new car they treated her vey well

Have always had the very best experience with Kamloops Honda.
Special thanks to David Oppenheim, Christian Jarry and Jeff McCall for the excellent and professional service and willingness to go the extra mile for a customer. I can really recommend Kamloops Honda.

First-time visit. Amazing service here. My car had a fault on the highway so I swing in to have it checked out before doing any damage. They had me back on the road in less than 20 minutes at no charge! Top marks for this dealership, at least for the service side. I can't speak for sales.

Since the moment you get there, you feel welcomed! Mike H attended to us and he was super nice, very honest, not pushing sales or upselling and he was just honestly trying to give us the best option possible. It felt like he actually cared about customer satisfaction and not just selling to sell. Shoutout to Honda Kamloops for a wonderful customer experience! After leaving there, with a car or without you still feel happy.

We came in to look at a CRV Sport. Mike greeted us in the entrance and took us to his desk to discuss options, well option, since there is a very limited stock of the Sport trim due to COVID. Mike was extremely easy going and not pushy. As Kamloops only had one Sport in stock, Mike and his manager Jeff looked around to see what else was available and found one on a train that they advised they could TRY and get our name on. They appraised our trade, and let us think. This was the first time I left a dealership and wasn't bombarded with the "what can we do" phone calls. Mike was very prompt in responding to my emails. We ended up picking the Sport that was on the lot. Mike went in on his day off to ensure the vehicle was put in the back so it was out of sight while we worked on getting the deposit done over the phone. We worked with Franco on the finance end, and the exceptional service continued. Franco listened to our needs, he made some recommendations, but never once pushed or made me or my wife feel bad for declining something. The whole process was the easiest I have had. I was looking at buying a new CRV for about 5-6 months now, but kept having horrible, pushy experiences where it felt like the dealership wanted my money, but didn't care about what I wanted. Kamloops Honda was the opposite, they were willing to go above and beyond for what we wanted and we cannot thank them enough!

I had a good experience at the dealership, the sales person and everyone that helped me with the purchase of my new honda were very helpful and friendly!

They sold me a lemon a few years ago. The car had obvious oil consumption problems and unfortunately I was never made aware of this. The oil was run dry, so just a day after driving off the lot, my low oil gauge came on and I had to put 2 litres of oil in myself. It was as if they didn't even inspect my car before selling it to me. The car does have inspection papers, but it is as if they were fudged. As well as the oil problem, I am skeptical of these papers because it said the battery was good but then it crapped out on me two weeks later and I had to come back in to buy a new one. Negligent of a car dealership to say the least.

The Honda staff are professional, kind and courteous. This includes Calvin, Christian, Franco, Troy, Don, Mark, and last but not in the very least Tyson, Dustin and Chris in Service.

Sincerely,
A. Beck

My daughter, a young mother with two small children, dropped her van off for service this morning and had been offered a ride home with Honda’s shuttle service. This was her experience.
“The service people for the shop watched me struggle to hold my toddler and take both car seats out at the same time and then carry him and each car seat through a heavy door that didn’t stay open. And then when my son started crying an employee walked by with her ears plugged and made a face at another employee. ”

Not only did no one offer to assist her but they were aggressively rude. This is not just a case of horrid customer service but also completely missing the boat on showing some human kindness and compassion.
There are no excuses for this. You can do better Honda employees!

Brock and the team were awesome to deal with! They were professional, knew their product and we have a fantastic 2019 Honda Odyssey as a result. There were some glitches in regards to the wipers; however, they took care of it, had the engine oil changed at no charge and had us on our way within an hour of coming to the dealership. Fantastic people and service. Other companies could learn from them.

It's was Great! They were so fast at changing our airbag (for a recall) I was very surprised and happy the wait wasn't long at all.

I took my car to Honda to get my driver's side door diagnosed as it was jammed shut and I was unable to open it from both the outside and inside and I was 99% sure it was just the door handle rod that had fallen out of place. They looked at it and I was told that the handle/lock mechanism was completely busted and that they would have to cut into the door panel to get into the door to repair the mechanism and they would also have to find me a replacement door panel, which I was told are on backorder so they would probably have to look at an auto wreckers. This was quoted at $700. Keep in mind that I drive a 99 Honda Civic, so $700 is basically a third of what this car is worth and I was charged $73 for an incorrect diagnosis. I took it to Honda because I was so sure about the issue and I thought it would be easy for them to fix, I was sorely mistaken. So I got ahold of my friend's father who was a mechanic for 40 years and I took it to him. It took him 5 minutes to get the door open with a Slim Jim and another 20 minutes to get the door handle rod back into place, which I was right about being the issue. I no longer have to crawl out of my passenger door and all I had to pay was $25 for a 12 pack of Budweiser to say thanks. My recommendation to Honda is that you use common sense before you quote an outrageous price on a 20 year old vehicle. It was a simple fix, and I didn't have to replace anything.

We sat in the waiting room for a long time. They have a fixed fee for what we had done so that isn't the problem. Our time was tight so more immediate communication would have been appreciated.
On the positive side, they were friendly and gave us options for a repair.

I purchased a brand new 2017 Honda CRV Touring in September 2007 and the battery has now died (after 26 months) and and will not take a charge. I also purchased their additional 7 year warranty so I would not have any issues. I live rural and this dead battery left me stranded and I had to have a neighbor take me on a 2 hour round trip to purchase a new battery in town. I called Kamloops Honda and spoke to their service manager who pretty much told me "tough luck" as the battery only has a 2 year warranty. I told him the car only had 26,000 km on it and a battery should not die on a brand new car after such little use. Same answer, tough. Needless to say I am extremely disappointed in Kamloops Honda for taking this position even if Honda would not warranty it. I advised them that that would be the last of my business they would see as well as my family"s & friends but again they just didn't seem to care.

Excellent customer care. Service department staff does a great job of working with the customer even if driving a vehicle other than a Honda. Highly recomended

Went to look at used vehicles for myself but there was nothing for me. Don came out to talk with us and made us feel welcome right away. I am now leasing my Honda civic. Christian was awesome and very helpful in making me feel comfortable in knowing my new car.
Thank you Don & Christian for your great customer service

Superb service, a very decent dealership. Pretty good selection of vehicles and related goods and services.

I highly recommended this Honda Service in Kamloops. Tyson Schwarz- Assistant Service Manager helped me when my 2019 Honda Odyssey system went down due to an accident. It has been 3 months when he welcomed me and my family and offered with all the possible help while we are in their facility. We lived in Vancouver but we’re treated right from the beginning even if we’re not their customer. I’m sure you will be in good hands and he will take good care of you while doing business with them. Thumbs up for Honda Kamloops. Great Job Tyson! Thank you.

Dropped off my truck that I bought from here less than a year ago, they kept it for nearly a week, leaving us with no vehicle.they did not follow up, forcing us to call and get information and updates, they never had any information when they did answer our calls.after nearly a week we barely had a diagnoses and were given a nearly $900 bill.when I went to get the truck to take it to a different shop I was charged $150 for the diagnoses that I barely got.needless to say I am very unhappy with the customer service I received and will not be going back to purchase or get vehicles serviced here again.

Went to Honda to buy a Chevy. I know I know. BUT what great service. Treated me like family. Can't say enough about how clean and streamlined the process was. The truck is great and the people I bought it off of are better. Highly recommended. Cheers.

Pulled in here on our cross country trip after our car was shaking when braking. The two in the service department were so friendly and super helpful. They were booked, but took 10 minutes to check our brake pads, tighten our tires, replace a missing lug nut, and then test drive our car! They let us know our car was safe to drive, but recommended looking into replacing roaters once we get home. We are in a service business- and these two were A+! Thank you so much!

I was on my way to Banff and my Civic’s underbody flap came loose coz couple of screws were missing. Kamloops Honda was the closest and all though they were pretty full in service, they accommodated me and fixed it right away. A huge thanks to the service team there for making this a warm experience!