Kelowna First Aid

Completed my first aid course with Brynn. He was very insightful and made the course interesting unlike other course instructors.

The course was efficient and informative. I had an awesome instructor who covered everything in an easy to follow and learn way.

Standard First Aid with Brynn Jones was great. Lots of examples and experiences used and he kept us engaged all weekend. He’s definitely in the right profession as an instructor.
One star lost for the location/space. One small room with a skylight but no windows, chairs are not very comfortable but totally doable for a weekend.

Unfortunately I neglected to read the reviews for this organization prior to booking. The booking process was poor due to the fact that the company could not process our credit card online or on the phone, multiple cards later & all in good standing, the agent agreed to allow us to attend & pay cash onsite. We booked CPR- C/ AED recertification as we are health care providers. For the beginning of the course I was concerned we were attending the wrong course - as there were clearly people in the course that had not completed standard first aid before. I approached the instructor at break to confirm this was a recertification to which he reassured us. As the course continued we were paired up in groups of 4 to practice CPR. After speaking to the participants we worked with, they confirmed that had not taken this course before. I looked at the schedule online and noted that the CPR C/AED re certification, initial standard first aid course, and many others were all scheduled for the same date, time and room number. The instructor explained that since COVID the company runs "hybrid courses". SFA was taught with a brief overview of CPR for an adult & infant. At lunch the instructor noted that people re certifying could write the test. We were instructed to write to question 15. I overheard someone else state that they required BLS and were instructed to write to question 35. I asked if we could do the same, to which the instructor agreed. We received BLS recertification cards after writing. This leaves me with several concerns. 1. There are very different expectations/ skill sets required between civilians and health care providers. 2. There was no attention to detail regarding coaching participants in proper form with CPR & C-spine precautions. I personally took the time as a nurse to show the individuals in our group how to properly do this after witnessing incorrect form. Due to my lack of re research we attended this course and neither of our boards - Doctor & nurse accepted this institution as credited. I have noted that the response from this company in the comments is that they "meet or exceed expectations in this field". As an experienced health care provider I am not confident that the material learned in this course would be adequate to navigate an emergency. The only positive is that our instructor was kind and accommodating. I look forward to your response.

I was really happy with my whole experience here from start to finish. Cheers to the team at Kelowna first aid.

WHAT A JOKE!
After having my class canceled on me once and once the instructor never showed up, I was finally able to take Standard First Aid recert. I had to take 3 days off work for the class and I finally got my certificate. I needed the course to work as a Lifeguard and when I went to apply for a new job I was told that the St Mark James certificate that I was issued is not recognized by the Lifesaving Society or the City. I was also told by the person on the phone that it would be. There in no mention anywhere on thier website that they are a provider for St Mark James. The whole process with Kelowna First Aid has been really shady and their staff did not care at all about my situation and were quite rude. Should have gone elsewhere after the first time they canceled the class on me. Take your money elsewhere and go with a Red Cross or Lifesaving Society approved provider and save yourself the headache of not knowing if your class will run, instructor will show up or your award being recognized.
LET EVERYONE THAT VISITS YOUR WEBISTE KNOW THAT YOU ARE NOT APPROVED BY THE LIFEAVING SOCIETY BEFORE OTHERS LOOSE THEIR HARD EARNED $$$ AND TIME WITH YOUR COMPANY!

I had a fanastic first aid course in downtown Kelowna. Highly recommend.