Kiwanis Care Centre
2 reviews 35 Clute St, New Westminster, BC +1 604-525-6471 kiwaniscarecentre.com suggest an edit
28 August 2023 10:55
This care home is not doing enough to provide the care and safety it boasts about. My father in law had money stolen out of his room and nothing has been done about it.
15 August 2023 2:20
4 - 5 weeks ago my friend, a resident at Kiwanis, found herself without any summer nighties. She had 3 of them and they all disappeared. Things go missing, items disappear in the laundry.
That is understandable. What is not acceptable is that the facility has refused to replace these items. My friend has been dressed in long-sleeve winter nighties since then. I finally wrote to the Director of Care, Ms Lorrie Gerard. I asked Ms Gerard to reimburse my friend a token amount by a deadline date. I had waited long enough to see that the Care Home was not planning to do anything to right this wrong. Meanwhile, my friend is still sleeping in winter nighties. Ms Gerard's reply to my request included accusing me of 'extortion' and 'blackmail'. To date, my friend has still received no financial compensation to purchase replacement summer nighties. As I write, the lower mainland has a heat warning. If my friend could afford to lose all her nightclothes, she likely would not stay here where she is marginalized at best.
That is understandable. What is not acceptable is that the facility has refused to replace these items. My friend has been dressed in long-sleeve winter nighties since then. I finally wrote to the Director of Care, Ms Lorrie Gerard. I asked Ms Gerard to reimburse my friend a token amount by a deadline date. I had waited long enough to see that the Care Home was not planning to do anything to right this wrong. Meanwhile, my friend is still sleeping in winter nighties. Ms Gerard's reply to my request included accusing me of 'extortion' and 'blackmail'. To date, my friend has still received no financial compensation to purchase replacement summer nighties. As I write, the lower mainland has a heat warning. If my friend could afford to lose all her nightclothes, she likely would not stay here where she is marginalized at best.