Lab Health Physio - James Bay

I’ve seen Mark over the last few years now with various injuries. He’s always taken time to listen to my concerns and do a thorough evaluation of what might be causing the pain. I always feel better after having treatment and appreciate being taken care of. I trust his expertise!

Very helpful and understanding. I had noticeable changes on the first day with lower back pain. Did some follow up visits to learn and work on some movements to help long term and deal with a bit of lingering pain. Was never pushy about future visits or trying to upswell anything.

Beth did a phenomenal job helping me get my full range of motion back after a broken wrist. She was so great I took my 11-year-old to see her and she was simply incredible with him. Knowledgeable and fun. Highly recommend.

My knee used to hurt, and now it does not. I'd highly recommend Beth to anyone looking for physio.

It is often said that “first impressions matter a lot” – this is true whether you are going out on a first date, going for a job interview, or, in this case, giving a review of a local health clinic.

In my critique, I shall only focus on the physiotherapy modality at the clinic since this is the only therapy that I have experienced and can give an honest assessment.

I had injured my dexterous arm from a fall earlier this year (2021) and had decided to seek physiotherapeutic treatment. My first decision was to decide on which of the two nearby clinics to go to. After perusing their websites, I decided to go with the clinic with the smaller venue - James Bay Lab Health Physio.

This clinic is located in a heritage house in James Bay and my first impressions, after my first visit, were positive. It has only two rooms – one is used as an intake and discussion room while the other is a treatment room. Both rooms are fairly small; however, it allows you to feel comfortable working with the physiotherapist and discussing your condition candidly, and learning recovery exercises in privacy. I have been to larger clinics before where clients are often separated by curtains and the physiotherapist is “patient hopping” – e.g, leaving a client on a traction machine and tending to another client. This type of multitasking leaves an impression that you are not receiving individualized attention and treatment plan. The rooms at Lab Health Physio are clean, organized, and emits a sense of equanimity.

As for the physiotherapist, I went with Beth Bates, co-owner of the two clinics – Esquimalt is the second location. She has an impressive list of credentials including two master’s degrees (MPT and MSc in Biomedical Physiology and Kinesiology). Beth is very professional, knowledgeable, attentive, competent, organized (both time management and equipment placement), and affable with a great sense of humour – I feel welcomed every time I go to my sessions!

Since my injury is somewhat long-term, I am currently still seeing Beth and would not hesitate to recommend her for anyone seeking an exceptional and experienced physiotherapist.

Finally, I apologize for this verbose review; however, another old adage comes to mind as I wanted to “paint” a comprehensive picture of my experience at this health clinic – “A picture is worth a thousand words. ”

Thank you, Beth!

Beth is always right on point with what I need.physically, and emotionally! She masters it all, and in a way that is so fun!

Beth has such a knowledgeable and relatable, down to earth approach that sets you at ease immediately. She explained my challenges to me in a way I could understand and the care and support she provides is the best I’ve ever had. She referred me to Kinesiology which really has steered me in the right direction for healing. I highly recommend Lab Health to everyone I know and care about.

My back has improved steadily since I've seen Mark these past several weeks. Every session I come away with something new and constructive to work on. He's a great listener who really hears my concerns and specifically addresses them. I wish I'd seen him months ago when I first hurt my back!

Peter is the best physiotherapist I've ever worked with! Really appreciate his holistic approach, as well as his warm and friendly (and not intimidating!) demeanor.

Beth and the Lab Health team are awesome, very attentive, knowledgeable and friendly. I always feel very well supported during my recoveries. Would highly recommend.

Mark has provided exceptional physiotherapy and clearly cares about his patients. He demonstrates kindness and compassion while addressing your concerns. It’s refreshing to have a therapist that is able to look at your condition from multiple angles. Highly recommended.

I connected with Mark through the PhysiApp to complete an assessment and he provided me with a thorough diagnosis and some helpful exercises. His professionalism and expertise were top notch. I’ve seen a lot of Physio’s in my life, but Mark is the best I’ve encountered!

Highly recommended! I was skeptical because I’ve been dragged along into never ending appointments by past physio clinics.

Mark was super caring, and you can tell he puts your recovery above anything else.

He was super informative, helped me with my back pain, and gave me the resources I needed to heal.

Very impressed and grateful for the service provided. Thank you!

I'm so happy with my team at Lab Health. I have a number of issues to work on and chronic pain. Mark and Cara are compassionate and knowledgeable care providers and really help keep me positive and focused on recovery. Also appreciate their creativity in the process of finding what works. Cheers!

Beth's expertise pin pointed the root problem and her treatment has helped me go from being in continual chronic pain to living generally pain free with the occasional flare up. It's been a game changer for me! So thankful to have found Lab Health.

Beth is a superb physiotherapist and has helped me a lot with my back issues. She brings many skills to her practice, integrating both the physical and mental aspects of physiotherapy. The needling technique that she uses was especially useful and helped me a lot with a recent back strain that I had. Highly recommended!

Beth is the best! I’ve seen her a few times over the past few years and will continue to see her. She is very knowledgeable and explains everything to me (and makes sure I understand before moving on). I always feel comfortable during our sessions and leave with a plan of attack:)
Other wonderful things about Lab Health: Their receptionist Kayla (who is so lovely and always quick with replies), their James Bay location (complete with parking available), easy to use online booking system, and direct insurance billing.
Thank you for providing quality services!

I worked with Beth throughout my rehabilitation post accident. Her recovery/rehab routine for me was excellent and allowed me to recover and get back to sport without further injury.

Beth and Mark did a WONDERFUL presentation about posture and ergonomics for the Victoria Quilters Guild! They did so much preparation for us, even learning how to "talk quilty", using lots of our jargon, and sorting out how best to keep ourselves going healthily and without pain. It was entertaining and useful for all of us. I'd highly recommend them to come to your group to talk about how to avoid having to go to the physiotherapist in the first place!

Lab Heath physiotherapy has been an important part of my recovery from a back injury. Mark has developed a well thought out plan that is allowing me to recover in ways other therapies have not. His expertise and humour have made him a joy to work with. I would highly recommend going to Lab Health!

Great treatment, one on one so very personalised. Easy to get into the bldg without a membership. Only con is lack of parking and end up parking at save ons.

Beth is an extremely knowledgeable and awesome physiotherapist. I have been seeing her off and on for 1.5 years for various injuries. I highly recommend her and will not go to any other physiotherapist.

Easy parking, automatic insurance billing, free gym access when getting treatment and best of all.amazing staff! Tricia is a great Massage Therapist (RMT). I feel so much better after every treatment. I definitely recommend.

Beth has been nothing short of incredible! I have been seeing her for a re-occurring shoulder injury that I've had for years, and I've never worked with anyone that has such an in depth knowledge of kinesthesiology who is so down to earth and practical! Beth has such a friendly, experienced, reasonable practitioner. I cannot recommend her more highly (except I'd really love it she didn't become hard to book with!) Honestly, if you're looking to support a local, friendly, female, OVER qualified Physiotherapist, you need not look further! BETH IS THE BEST!