Lemongrass Vietnamese Restaurant

We had reservations for our party of 7 and dined here last evening. Unfortunately we were seated nearest the door in -27 temperatures and there was a constant cold rush of air at us every time the door opened for guests or take out. Which was constant.
As well, because of the overcrowding and the cold there were jacketed guests seated in the wait area so close behind my son and daughter in law that they couldn't push their chairs out to leave for washroom without requesting those waiting move back.
Made what was to be a nice family birthday meal quite uncomfortable and unpleasant. Food wasn't as up to usual par but the server was pleasant.

Best Vietnamese spot in Kamloops! The pho and laksa are delicious, the staff is friendly and the service has been top notch. Truly a hidden gem. Try the chicken wings if you like them crispy!

Was not impressed! Ordered the Bun bo hue! Very skimpy on meat and vegetables! The broth was very dark and reminded me of a quick made broth! ! Did not taste like any other soup I've had from other Vietnamese restaurants! And i have tried many! They are all very similar! Maybe its just this dish and others could be deliscious!

Amazing food! Just good good taste! Literally everything you order here is delicious! You try it once, and you will keep coming back!

Got delivery. Skimpy portions even for Kamloops standards. Not sure why the lemongrass chicken was shredded. They really tried to cover the plate by slicing the proteins as thin as possible. I don't get all the 5 star reviews here, it's like they've never eaten outside this city. To be balanced the lemongrass chicken tasted fine, the other dish was eh.

The service and food unfortunately marred my dining experience. The bun bo hue I was told I'd be charged if I wanted the typical side of beansprouts. The soup also tasted like spicy water: It didn't have the body of pork and beef as described in the menu. When asked for more base broth to temper the spice level (and improve the taste), I was told that I'd be charged. Basically I would have to pay to make my meal enjoyable. As a Viet who grew up in a pho restaurant, I'm disappointed in the food and the service. Overpriced for the quality and quantity as well unfortunately.

My friends and I have been regular customers here for over a year and unfortunately… today was our last time coming here ever, again. A lady named Floridence was serving us, and she was so incredibly hostile.when we asked for extra limes she responded very abruptly and rudely and said “fine I’ll get some for you” and then a minute later came back with only a quarter of a lime wedge and said it would cost 50 cents for that. When we politely questioned this new policy of charging for the smallest part of a lime, she shook her head and said “oh… sorry, I guess” sarcastically and walked away. On top of this she didn’t check on us throughout our meal or ask how the food was. The only other time she came up to us was when she was asking for payment… I’ve been going here for over a year and I’ve never heard of this policy or seen this server. So unfortunate. My friends and I will never come back here. 100% recommend Doughnut King. Family owned local business with great customer service!

Chicken Pho with beef broth did not care for. Nice if they had chicken broth.
Good service.

Service was friendly and efficient. Unfortunately, Pho only with beef and shrimp does not work with some allergies. Appreciate the effort to find alternatives though.

We stopped here for lunch on the way back to Seatte. Enjoyed the veggies pho, vogues/tofu noodles. Food was great here!

The food was extremely good especially the mixed tempura and the chicken stir fry rice.great service and great food

Our go to spot for pho in Kamloops is Lemongrass Vietnamese Restaurant. We had some beers appetizers and noodles. The chicken wings were good. Came out fresh from the fryer and the meat was moist. Seasoned well. The gyozas were good. The Hue Spicy Soup is delicious with the perfect amount of heat. Ample toppings and noodles. My friends enjoyed the House Special Noodles. If you are in Kamloops and have a craving for pho this is the place.

Overpriced and food was just mediocre. For the price you pay, you would kind of expect better quality?
Nope, just overpriced pho noodle.nothing special.
We asked for chili oil on the side but it turns out they charge you $1.25 for it.
I'll just keep my money and go elsewhere next time. Good ambience.

The server puts in my order wrong, charged me with the food that I did not ordered, and refuses to admit nor apologize that she served me food that I didn’t want. Additionally, there was no service throughout my dining experience; no one came to check up on me and no greetings. When I asked about the menu, which is what type of noodles that come with the combo.the server wasn’t able to explain anything but, “it’s noodles”. The dish came after 20 minutes of waiting with no acknowledgement; which was not what I ordered but I didn’t notice. She served me the rice dish with a fork and chopsticks. After 5 minutes with her walking right passed me, on the phone and ignoring me, I had to go up to the counter to bring a spoon back myself. The dish I ordered was “three color combo”. What I was served was “special combo”, or whatever they called it. I didn’t notice the difference since the only difference was there were prawns and $2 upcharge in the “special combo” I didn’t know that for a fact until again I went up to them for the check; since no one came and asked me if I want the check or not. It’s then I realized I was served and charged with the wrong food. Again as I stated before, the server didn’t seem apologetic nor willing to own up to her mistake. When they took my order, she didn’t repeat it nor to make sure she got it right. Which is another reason why I think this restaurant is really unprofessional and condescending to its customers. A side note, the food was fine, not impressive.

No tripe, tendon, or basil 4 my pho.
Lemongrass chicken tasted like peanuts not lemongrass 4 one of tje plates. Not great will try other places.

Unsatisfied…

We expected better from this place to come at par or above average in terms of true and authentic Vietnamese flavour.

We were disappointed to find their Pho broth isn’t as authentically flavourful a bowl of delicious noodle soup suppose to be.

Firstly, the garnishing was a sign that it won’t turn out good. The beansprouts wasn’t fresh and looks likes its been sitting out in a bowl of cold water for weeks. In addition, traditionally the beansprout should come with basils and lots of it including the beansprouts.

Secondly, the broth flavour was too sweet and lacking the Pho flavour which is odd. We think they didn’t add MSG catering to caucasian clients. MSG isn’t bad for you people, we Asians been eating it for millennia. Everything is bad for us just have it in moderation.

Finally, they didn’t notified us that they’ll charge $1.50 for a small chilli sauce which is suppose to be included with the Pho. We understand we went through a pandemic and recession that has affected us all but at least let us know. Also, cheap out on the meats.

I lived here many years before and so far I yet to taste true genuine Pho representing Vietnamese dishes.

Hopefully, someone see this and make an effort in the future.

It was very bad. Please avoid this restaurant all the time. My boyfriend is Vietnamese and he threw up on the food.

Very disappointed visit today. The first server was impatient and somewhat rude. She said “OK” four times and left as soon as we told her what we want. Same thing happened when she served our appetizer; she turned back on us immediately without a single word being said. Thankfully she stopped serving us and went to grab lunch instead. The second server was very polite and checked on us regularly and more importantly with a SMILE:)

Besides service, unfortunately, the noodles tasted really bad. The noodles were way too soft and OVERCOOKED or it might be the quality of the noodles they used was poor that way. Haven’t been to Lemongrass for a long time and the quality of food and service have gone downhill a lot.