Leon's Furniture

I recently bought a bedroom dresser at Leon's. The delivery guys left it in my bedroom still in the box on it's end with drawers facing the wall and walked away. This is a heavy dresser which as a senior there is no way I can put it down on the feet and turn it around so drawers are facing out from wall. I now have wait to get help with it and hope it won't get damaged by sitting on it's end or that the feet won't get damaged while lowering it onto it's feet. I paid $80.00 for it to be delivered and that's what I got for it.

The Worse purchasing experience ever. Waited almost 5 months to get picked items delivered. Late delivery, boxes came with silverfishes. One nightstand with product issue. Store said can’t do in store exchange, has to go through email pictures, review process, that will take additional 2-3weeks for response only. Will never purchase anything again.

Would want nothing but this store to leave our city and never come back. Horrible customer service, rude reps, terrible shopping experience, and horrific refund policy. If you're looking for furniture, I implore you to look to the plenty of other furniture businesses instead of wasting your time and hard earned money here. These people do not deserve it.

I'm shocked at how bad my experience was with this store. Everything about this store is a mess – from the staff's attitude to the way they handle transactions. I'm shocked that they still have customers and it's hard to believe they're still in business with such terrible customer service and overall management. It's a huge disappointment and an experience I never want to repeat.

The quality of what is in store is completely different than what you will recieve.plus they dont know what they are doing.i ve been waiting for a refund for month now.they lie all the time.worst shopping ever

I here about your name and i advised by my friend to visit, i bought a bed room set when I open the box i found some damage in the drawers and i have told the sales man and send him the pictures with no reply.

Had a great experience shopping with help of Yasser Hassan at leon’s richmond.
Thank you!

Buyer beware these guys are criminals. Today I had my custom sofa bed delivered by some dodgy delivery guys. After they damaged my appartment getting it in they informed me that I didn't pay for set up. I called two days earlier to ensure I did. I told them I wouldn't accept the sofa if it wasn't opened. They reluctantly oprnrd the sofa only to find it was badly ripped and that the feet would'n thread. They told me they would make a note and that I had to accept it. I wasn't born yeasterday and called the store and told them I wouldn't accept, the delifery guys then had to take it with them. This company sold me a sub par piece of trash and then told me they could replace it in 4 months. I will never biuy from nor go in a Leon's furniture ever again this was the worst consumer experience of my like. I shudder to think if someone vulnerable relied on this company for furniture. They would be robbed.

This is a pretty good place to buy furniture. The sale people are pretty good.you can buy anything you want sofas tv or microwave or stove or dishwasher or washing machine.and there prices are pretty good.there warranty is not that great it’s just wast of your money.i bought warranty on my sofas they didn’t even respond they just gave me the run around never ever buy a warranty it’s just waste of money and time.

Haley helped us find the right couch and provided excellent customer service! She was very nice, friendly, and knowledgeable

We had an amazing experience shopping in Leon’s store. Mr Yasser was really helpful and professional sales associate. We will definitely come back in the future!

Hailey was amazing helping me find my sofa. Great personality, honest and helpful with options. Appreciate the service!

Perfect experience. Yasser is such a nice person, very helpful, trustworthy, and has great product knowledge. He easily navigated us through the products and understood our needs and budget. He made the shopping very easy. Would love to come back and sure will have a stop very soon for more stuff and upgrades.

Thanks alot Yasser and will see you very soon.

Hailey was a very helpful and kind sales person! Helped me pick out and purchase my coffee table really quick

I am now writing this msg after the big disappointment from Leon's furniture. At first, Denzel the associate was very welcoming and I was overwhelmed by the service. First, I bought a mattress, good quality with good offer. However, he said it would take 8 days to deliver. Now, the manager told me that there is no guarantee that the mattress could be delivered in 8 days but probably in 2-3 weeks. Second, they gave me used bed cover with 2 missing pillow cases. Apart from that, the pillow cases were smaller than the pillow. I gave 1 star cause I am completely not satisfied with the service after I paid.

Best deals. The most welcoming sales associate Yasser Hasan, accomodated my requestes and offerd the best deals availbe in the store, highly recommend.

Had great costumer service from Yasser Hasan is a knowledgeable salesperson and super friendly, made our experience much more efficient and enjoyable.
He did his best to help us and match a price

Yasser Hasan is a knowledgeable salesperson and super friendly, made our experience much better!

I liked the showroom almost everything on their website was there and there was this new girl that helped us to buy the dannery sofabed for our very small apartment and we love it

It was a great experience with leon's. Somone helped us named Yaser. He was really so friendly & professional. He also was able to do a price match & save so much money for us. I recommend this to everyone

It was a unique experience.the exhibits are varied and you can get any product at your home with the utmost ease. The humility and good reception of the sales staff at the exhibition attracted my attention.especially Mr. Yasser Hassan.as he answered all my inquiries politely and very patiently and helped me I get what I want at the cheapest price.thank you very much

I had a wonderful purchase from Leons and Yasser was super nice and assistive to find a best TV with the best price which is matched with my budget. So, I highly recommend him.

I went here and bought a bed and was helped by Pheng. He was very helpful in finding the right softness of my bed and I appreciated how chill and not pushy of a salesperson he was.

Great service
Mr. Yasser helped me so much in designing my home and gives me the best advice and best products with hight quality, appreciate his effort

Amazing service by highly qualified salesman Pheng. Highly recommend him for all your furniture and appliance needs. Will definitely be coming back again

Horrible experience with Leon’s. Would never give them business again. Bought a washer and dryer, and the salesman said it would be delivered in two days. The delivery company was extremely rude and left my washer and dryer in my living room! Refused to hook it up or move it to the laundry room.

When I called to speak to Yassar, the salesman who promised us delivery and service, he told me it “wasn’t his problem” and that we should have asked to pay extra to have it installed. Extremely rude and didn’t try to resolve our issue whatsoever. Furthermore, the delivery company took my dryer hose and I had to go by a new one.

Never walking into that store again.

Great experience shopping at this store with Amit as our Sales Rep. He was really patient, explained the item features in detail and gave us heads up of item lead times which greatly affected our decision to purchase at the store.

Gureen is very polite and helpful. We will look for her when we come in again. She is an asset to the company. Fred and Joyce

Worst experience ever buying a couch from them. Their delivery drivers dumped our stuff and left. The couch and chair came with no pre-drilled holes for assembly and when we contacted them regarding assembly of our chair and sofa they said we declined it. After playing phone tag for weeks being told that they have to phone me back every time we talk to them I am leaving this review stating that EVERYONE should avoid this place and shop somewhere else that will actually help out their customers in need.

”SCAM”One of most corrupt store.especially sales associate Jas and manager Nick, a big frauds and liars. My husband went thr for appliances They sold us damaged used fridge, dishwasher with warranty. Now it’s 4 months but no one is helping us. Poor customer services no one will attend phone, I feel sad that we wasted our time and money in richmond leons… Plz plz plz dnt shop especially in this store and dnt deal at least with these 2 monkeys. Definitely I will take legal action… Greedy chaps

Worst customer service you will ever experience. Furnitures are not worth for the money we pay. Dissatisfactory with the product or service. We ordered 3 seater sofa and chair with coverage for our living room, in which the single chair sofa was delivered defective. The delivery person himself told its defective and reported to the store and i dropped mail and message with pictures to the store ID. The store took their sweet time to respond or call me back on replacing it. I kept on calling them and explaining that they gave me a defective product to whom ever attends the call. But everytime I gave them a call, the response would be "My manager is in meeting or she is not available, we will inform her and let you know. This continued for nearly 45 days.after a point the store has a perfect employee, who was so patient enough to listen all that happen and asked me to pay the full chair price again to get a new one/replacement. I have no knowledge that store gives people a defective product, which has coverage as well, yet you need to pay the full price to get it replaced! After so many strains they accepted to send a replacement which they did last week, which again is a defective one.its the same story part2 now. Struggling to get this replaced with no response from the store.

Quality of the furniture - Worst, the woods are so cheap that you can hear the sound when you bang the furniture

Customer service - Very bad (after you purchase the product)
Before purchase all are very sweet.

Price - So high for the quality they deliver

Highly recommend not to buy in leon's.

Note: Have all the above stated with proof, ready to submit if required

I purchased some items a few times at Leon's. No issues until recently I purchased a dinning set, got it delivered and later I noticed the leg of the dinning chair was all scratched and at the bottom of the leg it was broken. I contacted Leon's, told them my mom was at home and when she received the delivery, she was being pushed to sign the paper for confirming the delivery. Of course there was no time for her to unbox and check every single item that's been delivered. So I got the response like this: oh, we don't do return nor exchange, everything in Leon's is final sale, and if you signed the confirmation of delivery that means you accepted the items as is!
Wow! First of all, I did not know everything in Leon's is final sale! None of the salesperson mentioned that at all! As a Canadian furniture store, I would assume at least I can get an exchange with legit reason. But with Leon's, once their stuff is out with you, you are done. You just have to take it no matter how terrible the condition is. Second of all, the manager of the store was very rude. He almost made me feel like he was treating me like trash when I asked if I can return or exchange the products that I JUST purchased in Leon's.
Now I know everything in Leon's is final sale, at least I can select extremally carefully for what I want to purchase if I still really want to purchase there. But unfortunately, I do not think I want to bear with people has terrible customer service at all.
I guess its time for me to say Good-bye to Leon's.

Extremely horrible customer service. They will say anything to sell you their product to get their money. They LIE about what warranty will be given to you. They try to get you to write a in store review while they are feeding you their lies to boost their ratings! Liaten to these low reviews. They do not lie.

Hey, so this location knew exactly what I was looking for. Got myself the comfiest new couch. When I sleep on it, I forget all about my cheating ex girlfriend who somehow managed to steal my last one when I was travelling for work after I dumped her. Anyways; great staff and prices!

I love Leon's store in Richmond. The store is well organized, and the items are well displayed. I loved the Easter decorations, and the store has a great vibe. The staff is knowledgable, helpful, and friendly. I definitely recommend this store to my family and friends.

We wandered into Leon’s casually looking for a sectional for our boat. Vicky helped us out with measuring and determining the best most comfortable one. She listened to our list of required wants and needs and we were pleasantly pleased to find a floor model that we could take home right away for a great price! Fantastic customer service through the entire process all the way to ware house staff wrapping it and loading it into our vehicle.

I walked into Leon's Furniture Richmond looking for a lawn mower and walked out with a new refrigerator! Sales staff was excellent; very friendly. 10/10 would recommend.

Leon’s in Richmond has been nothing but amazing, helping my family. New to the area, we didn’t have much furniture with us and a young family we weren’t sure what was the best things to buy. When we went into the Richmond store everyone was so kind, we explained our situation and they showed us exactly what we didn’t know we were looking for. And now that we’ve outfitted our home with all products from this store, I couldn’t be more happier to recommend this store to anyone who is unsure of what they want, or just looking for furniture in general. My family and I moved from Skoal, NOVA Scotia and we felt at home right away thanks to Richmond Leon’s. Thanks again for all your help:)

The recliner sofa I bought was great and I was very happy with it. The quality.firmness was good! BUT after a few months, the mechanism broke. Aside from the one year warranty, I got the 'VIP' package and of course, paid extra. They came to repair it after a few months, but unfortunately brought in the wrong part. That was 4 months ago. It's now been almost ONE YEAR since I bought the sofa and they haven't repaired it yet. I've called several times, talked to the agents at least 3 times who promised to call me back because the person in charge was out. Funny thing is when I asked to talk to the manager, they connected me but it was never answered. I called back at least 3 times, still no answer. So I tried using another phone, they picked up after the first ring! I've emailed also and didn't get a reply. Still no answer nor calls, no explanation, nothing!

Leon FINALLY acted on my conplaint. Sad because I would have given a 5 star because of the quality of the product. Unfortunately service should not stop after a sale specially when you get their "VIP' package. The agents give you several excuses and no follow up. They should work on their customer service more!

I am very happy with the service provided by Nick -Sales Manager. He went above and beyond to help us with the product we were looking for. I & my wife were impressed with his exceptional service. All I can say is Leon's got a very happy and return customer because of Nick' excellent service. If anyone is looking for furniture, I would highly recommend Nick, go and see him for your next purchase guys! Thank you so much Nick.

Yasser is very cooperative and helped us a lot to make the right decision. Tried hard to get us the best price. We appreciate his help

Purchased my couch almost in the beginning of Dec 2021 and never received the delivery, the salesman in local-store promised us it would be delivered by the end of the same month back then.

No one update me about the delay situation until I reached out and was told that it is going to be delivered by the 22nd of Feb, then it got delay again. No one is following up with my emails nor giving me an update regarding my long overdue purchase from this point.

Can't justify myself to return to this store ever again. Please get your logistic together, such a horrible customer experience.

Very amazing purchasing experience, excellent service, you would definitely want to find Gureen, she is super nice and super helpful, highly recommend!

Very patient and friendly staff. Have no hesitation in recommending Leona's Furniture to everyone.

Worst customer service, can't find any salesperson, been standing in the mattress section for 20 min. People walking by with ipads looking busy but not helping customers. I ended calling the store to get a salesperson to help us, only to be told he's busy for another 15 min

We had a terrible experience with Leon's and their customer service. We ordered our couch and table in June. Everything was delayed, which would be fine except they never followed up - we only got delivery information when I called the store to investigate.

Both the table and couch arrived with pieces broken, and it took literal weeks for Fran and the team to answer my emails and investigate.

Last I heard some of our replacement pieces were on order (one still hasn't been rectified and they ignored my emails about it), but I've since followed up twice via email and recieved no response.

Just avoid this store and save yourself the headache.

In response to the manager: You are on the email thread. You have our phone number. Reach out to me if you're so concerned.

Horrible quality and service!
The sofa was delivered on Nov. 16th, 2021. There are so many damages on it. I reported the deficiencies to the customer service and requested to return it on that day. Back and forth for one month, they want to charge me 50% for the returning!

The legs of the sofa are cracked, the back of the sofa can’t be installed properly, so many damages on the surface, big noises when operating the recliner, some hardwares can not be installed. This is a brand new sofa I bought from the Leon’s!

Leon’s customer service is one of the worst I’ve ever experienced. The washer I bought from them broke 2 weeks ago and I called Leon’s to have it fixed with the extended warranty that I paid extra for. I was told I would get a call within the next 3 days confirming the date that the technician will arrive but I didn’t get any notification until the day before he was arriving, which was 7 days after my initial call. He wasn’t able to fix the washer after several hours and didn’t provide any update on next steps.

I called Leon to follow up and the staff, Fran, wasn’t able to give me any updates. They kept telling me to call back but after 3 attempts they still couldn’t tell me anything. I asked to speak with a supervisor on the last try and a different staff told me I need to email them because they’re too busy with Black Friday and nobody would talk to me. I emailed them and was told that the report they need from the insurance company would take up to 72 hours to arrive. Why didn’t they tell me that in the first place? Either way, 72 hours was up and I still haven’t gotten a call or email about the status. So I went directly to the store and was told again by Fran that there’s nothing they can do but she promised to call me on Monday with an update.

Monday comes along and by 3pm I haven’t gotten any phone calls from Fran. I tried calling 18 times, left voicemails, and nobody answers the phone or returns my calls. I go to the store again and Fran tells me she forgot to call because she was “too busy”. She gets the sales manager, who is defensive and unhelpful, and tells me they can’t do anything, and that I need to speak with their GM, Harry.

Harry tells me the next day that yet again, there’s nothing he can do and all he knows is that the technician requested parts to be ordered but doesn’t know when they’ll arrive. He tells me I need to contact the insurance company directly, but of course nobody answers the phone there either. As a last resort, I called the technician, who told me it could take anywhere up to 2 MONTHS for the parts, but he doesn’t know for sure. So at this point I still have no idea when the washer will be fixed or replaced. Nobody at Leon’s bothers to provide updates or support.

This has been beyond frustrating and I will NEVER buy anything from Leon’s again and I will make sure I let every single person I know to avoid at all costs. Would leave zero stars if I could.

We were warmly greeted and greatly helped by Yasser. Look for him when you go to browse or buy and he will surely help you find the best option for your budget!

Very attentive, ready to serve clients pleasure to buy from. Gureen it was a pleasure dealing with you.

Very good experience and professional sales team, a special thank to Mr Yasser Hassan he was very helpful to us and he give us a very good deal, thank you Mr Yasser thank you Leon's, we would highly recommend him.

I placed an order over 4k last October. The item never came until now. The item was already paid fully from flexiti. Geetha keep saying that there are order delay and it will arrive who knows when: (. The first delivery date i throw my old sofa as i was expecting that it will be deliver and to my shock they never contacted me until i went to the store and advice that the item is delayed again.this is the worst thing that i ever experienced. I will never ever buy anything from this store. It was a joke to buy stuff from this store.

My experience with Richmond Leons was the worst customer service I have ever had. The incorrect sofa (Stanley) was delivered to my home. I called Leons who told me I had ordered the Stanley sofa when I fact I ordered the Merlin. I had to send them the email confirmation I received as proof. Upon receiving my email I was then told that the Stanley and Merlin sofas are the same. I said that the sofa in my living room is clearly not the Merlin sofa which I saw in the store. I was referred to a supervisor for follow-up.

An hour later I phoned back and asked to speak with the supervisor. I spoke with her and she said they delivered the sofa I ordered, the Stanley. I said that I had not ordered this, but had ordered the Merlin. She asked for a photo which I sent. She briefly said sorry, and that it likely was because the colour of the sofa was "stanley grey". She said that she would reschedule the delivery for Thursday for the correct sofa- the Merlin- and I confirmed with her that I would receive the call about the delivery times Wednesday night.

On not receiving the call about the delivery I attempted to call Richmond Leons, but the phone was not answered. I left two messages expressing my frustration. The only bright spot was the lovely man at the Coquitlam Leons who told me that no delivery was scheduled for Thursday and their computer system still showed I was to receive the Stanley sofa- the incorrect item.

I'm not sure how this has become such a nightmare, but it truly is. I will never shop here again and am hoping some day the sofa that is in my living room that I didn't order will be returned. It's disappointing because I had a good experience with other Leons stores in the past.

Yasser "guaranteed" my sofa purchased at full price would be a minimum 15% off in an upcoming promotion within the 60 day price guarantee. Well 65 days later and it wasn't, so I wouldn't trust anything sales associates promise you here. I also give myself 1 star for believing it.

Sales person are nice.price is good for some sales items

But the Management of this company seems not too care about the customers feedback and comments, quite disappointed

My partner and I went into Leon’s today and were greeted right away by Gureen! She listened to what we were looking for with our budget, she recommended great product and was able to give us the best deal. She was kind and patient. Very great experience!

I needed furniture for my new studio apartment and went to Leon's. "Jas" assisted me in buying and helped me figure out the exact things I was looking for. He was very humble and professional and provided great customer service. I will highly recommend him for a good shopping experience.

NICE EXPERIENCE WITH VICKY. SHE EXPALINED EVERYTHING FROM START TO END. SHE HELPED ME TO FIND THE GOOD PRODUCTS AND WITH ME UNTIL DELIVERY TIME. I AM VERY HAPPY WITH THE SERVICE AND HIGHLY RECOMMEND HER.

They have got good stuff but i found it hard to find an associate to talk. Waited almost 10 minutes for someone to talk to but found no one either coming to us or close by to talk to so finally left. Very unusual at furniture store

Bought 90% of my furniture from here, including a dishwasher recently. Everything is smooth and easy and no pressure. Rod Very is always awesome to work with!

Harman was super nice and professional.she was very helpful and patient to us and answered our all questions. Thank you, we are very happy!

I purchased washer and dryer, 3weeks ago. Vicky assisted us. She’s very accomodate, helpful and easy to talked with. Thank you Vicky!

Update: This was a few years ago now but once I emailed them as per their reply they sorted it out within a week which I appreciated. Since then I've had exactly the same experience with a coffee table, I've learned to never order anything that isn't in stock. The whole thing was still a pain in the butt but I've changed my rating from 1 to 3 stars.

Original: Really disappointed. Was told to expect 4-6 weeks for delivery. Well I've been calling every week since week 5, and the headboard for my bed still isn't here (it has been 8 weeks). I am sleeping on a mattress on the floor. If I had known it would take this long I would have bought a different bed, or shopped elsewhere entirely. No one can give me a straight answer when I call. They always say "it will only be a few days" yeah right. Unsatisfactory experience.

Though furniture was good, but my five stars are only for sales associate "Annie" and her extraordinary services. She is very humble, hardworking and lovely lady. I bought few items just because of her.
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Thanks to Jas for helping me furnishing my apartment. He's got a great insight for decoration and aesthetics.

Gita is superb! Great service and super selection. My son is extremely happy with his choices. Thank you again.

It was great experience shopping at Leon’s. Sales Associate Annie helped me finding out the needed stuff very clearly.

It was a great experience shopping at Leon’s. Before coming there I also visited two other stores. But I ended up buying furniture there with the help of sales associate Annie.

My husband and I purchased our dream appliances and our sales associate Yassar was absolutely amazing. He worked so hard to get us the best price he could with the best warranty. Everything went so smooth and easy all the way up to the amazing delivery guys who got a 36” fridge up a 36” staircase. Yassar thank you so much.

My daughter started working at the Richmond store in August 2019. She loved her job very much, she went to work happy, the customers liked her as well. One day, she came home from work and said they want to promote her for supervisor. Stuart McBride, General Manager, said no problem, however, he needs to speak to Nancy Clark, who is only Customer Care Manager. In the meantime, my daughter noticed a lot of illegitimate things that Nancy was doing at work. For example, she talks behind employee's back and lies to their faces. So, Nancy opposed this supervisor position. Time passed, my daughter wanted to move to a different department that pays more. Here is the catch. At this time, my daughter caught Nancy Clark, Customer Care Manager in a lie (she has proof of this). I'd like to add that this woman, Nancy Clark, does not look you in the eye when you speak and she is always busy when something important needs to be discussed. But, she is able to sit in the office for over 8 hours, so that she can get paid overtime, even though she does nothing except paint her nails and her face. My daughter stated that if she does not get a raise, she will not go to work any longer. Nancy called my daughter a week later and told her to go in to work. My daughter was happy now, she thought maybe there are better circumstances. She went into work Sunday morning. Stuart McBride and Nancy Clark called my daughter into an office room, let me add that my daughter is 18 years old - still a child. Two grown-up adults humiliated and threatened because she knew more things about them than she should have and they got scared. They locked my daughter into the room and she couldn't come out of the room until she has written her resignation letter. My daughter was scared and asked Nancy and Stuart multiple times to let her out of the room so she can call me, but they did not let her leave. After my daughter frighteningly wrote her resignation letter, they walked her out of the building like she is a criminal. Who are these people? Maffia? Sadists? How can the company let this happen? How can the company let these people treat their employees like this? Especially if the employee is a minor? It is a shame that a company like this employs such people in management positions. Especially when the company nor the co-workers know anything about them other than their names. Nancy Clark and Stuart McBride: You should be ashamed of yourself because you take advantage of a defenseless and innocent child! Do this to me or an adult, but not to a child. You are scared of adults. Please do not practice your sadistic inclinations on a child or children. Over the phone, Stuart, you didn't dare to speak to me - the child's legal guardian. This tells me that you are a timid person.

If anyone would like to find out more about this incident or if you do have a similar experience, please don't hesitate to contact me.

What kind of people they are, they should be kicked out of the company!

If you buy furniture here I would recommend you unwrap it from it's packaging and inspect it before you bring it home, you might find it's completely different furniture than what you ordered/paid for, and your sales associate might blame you for the screw up. You might also find the manager is very much unavailable to speak with you about the problem.

My husband and I were looking for a couch. We found the one we liked and Vivian helped us with it. She provided us with amazing service and she is very friendly. Looking forward to return to Leon's again for our furniture needs in the future. Thanks so much Vivian!

I was looking for suitable TV and I met a sales man called Yasser Hassan, he was so nice and he explained to me the features and different types. He is amazing sales man. I recommend Yasser as sales man in Richmond store

I went there, I met Yasser Hassan. He was very good and experienced person. He did great job and showed me different alternatives.

Bought a range from Leon’s and in just a few months, the oven didn’t work. After repairs didn’t work, they decided to replace the range since I had extended warranty. After repeated promises of delivery, and after complaining to BBB, they finally replaced range after more than 3 months. Very bad after sales service.

Very good company and professional sales team. I had the pleasure of dealing with Yaser Hassan from sales team, well informed person with attention to details and ability to provide best customer service.

I have a great shopping experience at Leons Furniture. Excellent prices and good service, especially from the sales associate Yasser Hassan. This has helped me a lot in choosing the right home for my furniture and electrical appliances, especially he have big experience an interior design Thanks to Yasser Hassan

I bought some furniture from this shop with a help of a great sales person named Yasser sadeik. All his suggestions were great and prices were withing my budget. Thank Yasser I wouldn't have done without your help.

We had an AMAZING first experience at Leon's! Yassir was our sales associate and he did a wonderful job in helping us pick out just the right furniture as well as inform us about which style would be the best for us! He was very friendly, funny and had excellent knowledge about the store, the products and the promotions going on. We will definitely be going back for our furniture needs! Yassir made this experience memorable, BEST EXPERIENCE EVER!

- Aman Litt

I had a great experience with the help of Annie Pandher. She is willing to help me to find my needs and give me solution advice, and good price as well. My biggest thanks to her is her follow-up after sales, confirmation of delivery time, and handling of problems after installation. Very satisfied with shopping here.

I was so pleased with the service Mr. Rod Very provided. He's personable, professional and has great knowledge in helping with the vision for decorating. I highly recommend this young man.

My daughter started working at the Richmond store in August 2019. She loved her job very much, she went to work happy, the customers liked her as well. One day, she came home from work and said they want to promote her for supervisor. Stuart McBride, General Manager, said no problem, however, he needs to speak to Nancy Clark, who is only Customer Care Manager. In the meantime, my daughter noticed a lot of illegitimate things that Nancy was doing at work. For example, she talks behind employee's back and lies to their faces. So, Nancy opposed this supervisor position. Time passed, my daughter wanted to move to a different department that pays more. Here is the catch. At this time, my daughter caught Nancy Clark, Customer Care Manager in a lie (she has proof of this). I'd like to add that this woman, Nancy Clark, does not look you in the eye when you speak and she is always busy when something important needs to be discussed. But, she is able to sit in the office for over 8 hours, so that she can get paid overtime, even though she does nothing except paint her nails and her face. My daughter stated that if she does not get a raise, she will not go to work any longer. Nancy called my daughter a week later and told her to go in to work. My daughter was happy now, she thought maybe there are better circumstances. She went into work Sunday morning. Stuart McBride and Nancy Clark called my daughter into an office room, let me add that my daughter is 18 years old - still a child. Two grown-up adults humiliated and threatened because she knew more things about them than she should have and they got scared. They locked my daughter into the room and she couldn't come out of the room until she has written her resignation letter. My daughter was scared and asked Nancy and Stuart multiple times to let her out of the room so she can call me, but they did not let her leave. After my daughter frighteningly wrote her resignation letter, they walked her out of the building like she is a criminal. Who are these people? Maffia? Sadists? How can the company let this happen? How can the company let these people treat their employees like this? Especially if the employee is a minor? It is a shame that a company like this employs such people in management positions. Especially when the company nor the co-workers know anything about them other than their names. Nancy Clark and Stuart McBride: You should be ashamed of yourself because you take advantage of a defenseless and innocent child! Do this to me or an adult, but not to a child. You are scared of adults. Please do not practice your sadistic inclinations on a child or children. Over the phone, Stuart, you didn't dare to speak to me - the child's legal guardian. This tells me that you are a timid person.

If anyone would like to find out more about this incident or if you do have a similar experience, please don't hesitate to contact me.

The transaction was excellent and the service is very special from the Customer Service Officer / Yasser.helped me choose the most appropriate for my needs at reasonable prices, thanks to him and the branch management

A BIG THANKS to our Sales Associate, Annie Pandher, for her excellent customer service! Annie has been instrumental on our furniture buying experience at Leon's. She is extremely attentive to our furniture needs and would not hesitate to recommend and share her opinion with us. Annie is super responsive when it comes to answering our emails and telephone calls. She goes the extra to help us locate the furniture of our choice and helps us to find the best deal at the store. We would not hesitate to recommend our friends and family to Annie for a comfortable shopping experience. Thanks Annie for all your help!

They are accounting departments quite a failure.
They sent our account to collection while we were on payments.

They were quite rude on the phone when we call them regarding this issue.

It was some miss understanding going on. They could simply explain and try to see problem wasn’t on our side but they sent our account to collection instead of that.

Good luck getting business out of us.

If your going to shop here don’t pay for the delivery the two guys who delivered our couch were supposed to unpack assemble and help to take away the boxes.
They ended up dragging the boxes through the snow they walked in and ignored my suggestion to remove their shoes. Then dragged the soaking wet boxes across the hardwood scratching the floors. Walking around with their shoes on. When I asked for them to take their shoes they left without assembling or unpacking. They said it wasn’t their Job to do anything but deliver. Even worse after they left I called to complain, and the “manager” that I spoke to said they would call the drivers to come back and help us to assemble and that Leon’s would call to confirm they did so. Of course they never came back and Leon’s never called us back. Worst delivery experience ever.

Yasser Sadeik H was an absolute joy to deal with. He performed a very professional customer service. He answered every question I had. He was very friendly. He even stayed late because of me. I have never encountered a professional with as much understanding and such a great personality. He made the entire purchase seem so easy. I highly recommend Yasser Sadeik H to anyone who deals with Leon's. It was truly a pleasure.
Thank you Yasser Sadeik